LiveHelp Server for Joomla Quick start v3

1. ACTIVEHELPER
LIVE SUPPORT SYSTEM
Quick Start Guide
Six Simple Steps Designed to
Start with our LiveHelp Server
on Joomla

2. ACTIVEHELPER
LIVE SUPPORT SYSTEM
This quickstart will help you get started with
ActiveHelper LiveHelp and will walk you through a
six simple steps.
Step 1
Install the LiveHelp Server component in your Joomla panel extension manager.

3. ACTIVEHELPER
LIVE SUPPORT SYSTEM
Step 2
Add a new domain in the manage domain option, You need to use the real domain
name, if you use a domain description or partial domain the tracking can’t work and
you don’t see the chat image in your site.

4. ACTIVEHELPER
LIVE SUPPORT SYSTEM
Step 3
Add a new agent in the manage agents option.
Try to use simple
username without
capital or spaces.
Also you need to enable the domains in which your agent will be working.
This option is available in the LiveHelp Server 2.5.5 or higher.

5. ACTIVEHELPER
LIVE SUPPORT SYSTEM
Step 4
Deploy the tracking module .
Go to manage domains and press click in the option “Generate Module” or “Generate script” at the right side of the form.
For Joomla you can use the tracking module, for non-Joomla sites you can use the tracking script option.
Install the module generated in your server.
In the Extension manager option “Install from Directory” copy the path to the module file in your server and install.
Next enable the activeHelper LiveHelp module in the module manager option.

6. ACTIVEHELPER
LIVE SUPPORT SYSTEM
Step 5
Generate the connection agent info data to use in the Support Panel Console in the
sign in option.
Go to manage agents , select
the a agent and press click the
client info option at the top of
the form.
You need to download and install the Support Panel Console Multi Platform from our download area,
the Support Panel is a desktop available for Windows and MAC.
Copy the connection info from the client info
option to the Support Panel Console.
Start the
Server : http://www.activehelper.com
Support Panel eserver path : your server path
Console account : default
login : agent1
password : 123456

7. ACTIVEHELPER
LIVE SUPPORT SYSTEM
Step 6
Start the tracking of all your domains
You can get a User Guide for
the Support Panel Console in
our site.