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Your Digital Network. Your Future.
Network Services
Network Transformation Survey 2015
Final Results
Network Transformation Survey 2015
User Network Experience
Network is a key differentiator in the trusted provider
promise. Customers are increasingly sensitive to connectivity
issues…especially when video becomes increasingly a paid
service (22% of consumers).
All of the network directors claim
high importance of network for user
experience
84% of network directors claim
they have good understanding of
Service Quality,
However...
...the most frequent monitoring
measures are traditional (up-time,
utilization and dropped calls).
Majority have also used surveys and
drive testing to understand customer
experience.
52% of
consumers
still face
connectivity
issues daily or
weekly
39% consider
switching a
provider due to
connectivity
issues; not
prepared to pay
extra
Waiting time and
distortions are top
frustrations, more
than price
vs.
HELP
Sources: Accenture Network Transformation Survey 2015 based on 32 interviews with
global CSPs’ network executives
Accenture CMT Digital Consumer Survey 2015
Migration to All-IP
Supporting legacy
network infrastructure is
increasingly complex and
costly for CSPs. Leading
operators plan to migrate
to All-IP networks.
About 1/2 of CSPs have
a specific target date for
closing the legacy
infrastructure.
Therefore...
75% of CSPs will seek outside help with their
migration to IP networks.
For consumer as well as enterprise customers,
more than 60% of network directors want to
focus on active migration approach.
However...
38% have lack of
execution capacity
for active migration
approach.
And...
For 47% of network
directors business case
remains unclear
Sources: Accenture Network Transformation Survey 2015 based on 32 interviews with
global CSPs’ network executives
Network Virtualization
Network virtualization is
the next step after
migrating to All-IP, to
further manage costs as
well as time to market.
Most network executives,
however, strongly focus
on more traditional topics,
in the short-term.
84% consider
technology low maturity
as the key obstacle.
Most carriers prefer to
get familiar with the
technology before safely
believing in the business
case that is unclear
without pilots.
#1
priority is Access network capacity (69%)
#2
priority is Operational optimization (53%)
#4
priority is Network virtualization (31%
More than 80%
consider significant
impact of NFV/SDN to
the operating model
More than 50%
of CSPs are going to
invest in NFV/SDN
for Data Center and
Mobile Core.
Sources: Accenture Network Transformation Survey 2015 based on 32 interviews
with global CSPs’ network executives
About Accenture
Accenture is a global management consulting, technology
services and outsourcing company, with more than 358,000
people serving clients in more than 120 countries. Combining
unparalleled experience, comprehensive capabilities across all
industries and business functions, and extensive research on the
world’s most successful companies, Accenture collaborates with
clients to help them become high-performance businesses and
governments. The company generated net revenues of US$31.0
billion for the fiscal year ended Aug. 31, 2015. Its home page is
www.accenture.com.
Copyright ©2015 Accenture. All rights reserved.
Accenture, its logo, and High Performance Delivered are
trademarks of Accenture.
This document makes descriptive reference to
trademarks that may be owned by others. The use
of such trademarks herein is not an assertion of
ownership of such trademarks by Accenture and is
not intended to represent or imply the existence of an
association between Accenture and the lawful owners
of such trademarks.

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Network Transformation Survey 2015 Final Results

  • 1. Your Digital Network. Your Future. Network Services Network Transformation Survey 2015 Final Results
  • 2. Network Transformation Survey 2015 User Network Experience Network is a key differentiator in the trusted provider promise. Customers are increasingly sensitive to connectivity issues…especially when video becomes increasingly a paid service (22% of consumers). All of the network directors claim high importance of network for user experience 84% of network directors claim they have good understanding of Service Quality, However... ...the most frequent monitoring measures are traditional (up-time, utilization and dropped calls). Majority have also used surveys and drive testing to understand customer experience. 52% of consumers still face connectivity issues daily or weekly 39% consider switching a provider due to connectivity issues; not prepared to pay extra Waiting time and distortions are top frustrations, more than price vs. HELP Sources: Accenture Network Transformation Survey 2015 based on 32 interviews with global CSPs’ network executives Accenture CMT Digital Consumer Survey 2015
  • 3. Migration to All-IP Supporting legacy network infrastructure is increasingly complex and costly for CSPs. Leading operators plan to migrate to All-IP networks. About 1/2 of CSPs have a specific target date for closing the legacy infrastructure. Therefore... 75% of CSPs will seek outside help with their migration to IP networks. For consumer as well as enterprise customers, more than 60% of network directors want to focus on active migration approach. However... 38% have lack of execution capacity for active migration approach. And... For 47% of network directors business case remains unclear Sources: Accenture Network Transformation Survey 2015 based on 32 interviews with global CSPs’ network executives
  • 4. Network Virtualization Network virtualization is the next step after migrating to All-IP, to further manage costs as well as time to market. Most network executives, however, strongly focus on more traditional topics, in the short-term. 84% consider technology low maturity as the key obstacle. Most carriers prefer to get familiar with the technology before safely believing in the business case that is unclear without pilots. #1 priority is Access network capacity (69%) #2 priority is Operational optimization (53%) #4 priority is Network virtualization (31% More than 80% consider significant impact of NFV/SDN to the operating model More than 50% of CSPs are going to invest in NFV/SDN for Data Center and Mobile Core. Sources: Accenture Network Transformation Survey 2015 based on 32 interviews with global CSPs’ network executives
  • 5. About Accenture Accenture is a global management consulting, technology services and outsourcing company, with more than 358,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$31.0 billion for the fiscal year ended Aug. 31, 2015. Its home page is www.accenture.com. Copyright ©2015 Accenture. All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. This document makes descriptive reference to trademarks that may be owned by others. The use of such trademarks herein is not an assertion of ownership of such trademarks by Accenture and is not intended to represent or imply the existence of an association between Accenture and the lawful owners of such trademarks.