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Insight 2020 Technology Report: IT Trends for Midmarket and Small Business

For midmarket and small business, IT is a complex world. How are others in your space managing IT today, while taking steps to prepare for tomorrow's needs? We interviewed 408 IT pros to find out. View the SlideShare to see key statistics from our Insight 2020 Technology Report: IT Trends for Midmarket and Small Business. Find out how other companies in this space are managing IT and procurement, equipping their workforce with the right tech, handling cloud migration and where they are in their digital transformation journey.

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Insight 2020 Technology Report: IT Trends for Midmarket and Small Business

  1. 1. Insight 2020 Technology Report: IT Trends for Midmarket and Small Business
  2. 2. Each year, Insight Enterprises releases the Insight Intelligent Technology™ Index to surface IT trends in a rapidly evolving business environment. This year, we are proud to introduce our first index dedicated solely to the needs of local to midmarket businesses. Our inaugural report examines midmarket and small business IT professionals’ attitudes toward digital transformation, cloud technology, the employee experience and IT procurement.
  3. 3. Digital transformation Companies that have implemented or have plans to implement a digital transformation initiative within the year Customer experience Operational efficiency Workforce productivity /collaboration How companies would benefit from digital transformation 43% 42% 41%
  4. 4. Emerging tech Top 10 technologies with the greatest impact on company growth Cloud Data analytics Artificial intelligence/machine learning Internet of Things Virtual/augmented reality Enterprise resource planning software Mobile (including 5G) Collaboration tools Blockchain technology Container technology 40% 38% 22% 32% 26% 21% 21% 20% 15% 13%
  5. 5. Adapting to change 64% believe their IT program is very or extremely flexible with respect to adapting to organizational change and scaling as the business grows.
  6. 6. When it comes to implementing new technology, 57% are very or extremely well-equipped While 29% are moderately well-equipped And 14% are slightly or not at all equipped for success.
  7. 7. The top hurdles to ensuring an organization is equipped with the best available technology 52% 46% 45% 44% 33% 30% 28% 23% Security concerns   Identifying best-fit tools to integrate with existing technology Understanding which new technologies to invest in   Budgetary constraints   Lack of priority vs. other business needs   Inadequate IT support   Locked into long-term licensing deals for existing software Locked into outsourcing arrangements that make it difficult or costly to change
  8. 8. For small and midmarket businesses, vendor relationships are tough. 41% use between 6 and 10 vendors for IT support.
  9. 9. Top challenges of dealing with IT service providers 50% 49% 46% 44% 43% 43% 40% 40% 40% Entrusting aspects of data protection to a third party Integrating new solutions with legacy technology Subscription costs are too high Ability to customize solutions to your specific business needs and objectives Coordinating internal/external resources on complex IT projects Vendors cater more to larger enterprises Scalability to meet growing business needs Asset management, juggling licenses from multiple service providers Vendors don't understand small-business needs
  10. 10. With multiple vendors, many of whom are unable to meet their unique needs, independent businesses may feel they lack the right digital transformation partner.
  11. 11. IT budget allocation Maintaining existing equipment and infrastructure Upgrading outdated IT infrastructure Adopting new technologies for innovation Location expansion and employee growth 28% 26% 26% 20%
  12. 12. OpEx vs. CapEx 84% of companies opt for a subscription-based, as-a-service model to manage their IT.
  13. 13. IT professionals at midmarket and small businesses believe cloud technology will have the greatest impact on their organization’s future growth.
  14. 14. Obstacles to cloud migration 56% 50% 48% 43% 40% 5% How do I compare cloud costs to current costs? How do I govern and address evolving security requirements? How do I improve agility to the end user? What should I move to the cloud? How do I understand the application ecosystems, workloads and dependencies? None of the above/Don't know Primary obstacles to cloud migration with respect to moving your infrastructure to the cloud
  15. 15. Challenges of cloud implementation Integration with existing infrastructure Security and compliance Minimizing disruption to the business Respondents' top three challenges for managing cloud spending
  16. 16. Accelerated data growth Modernizing IT governance to support multicloud, on-premises, etc., environments Modernizing data protection and recovery Ensuring security of the data in dispersed environments Respondents' top three challenges with accelerated data growth in the next three to five years
  17. 17. 43% of IT professionals say not knowing what workloads to move to the cloud is a primary obstacle for local to midmarket businesses.
  18. 18. The modern workforce Businesses recognize the need to provide consumer-like technology experiences for employees. Company size Overall 501-1000 251-500 101-250 10-100 20% 40% 60% 80% 100% 55% 55% 59% 41% 65%
  19. 19. Supporting remote and work-from-home experiences Businesses who say their technology is very effective at allowing employees to work remotely Company size Overall 501-1000 251-500 101-250 10-100 20% 40% 60% 80% 100% 55% 55% 59% 43% 64%
  20. 20. 86% of independent businesses expect to consume Device as a Service (DaaS) in the future. 71% already do.
  21. 21. When it comes to an optimized IT supply chain, midmarket and small businesses are doing well. Level of optimization for procuring, maintaining and replacing technology Company size Overall 501-1000 251-500 101-250 10-100 20% 40% 60% 80% 100% 56% 55% 51% 47% 71%
  22. 22. 89% of IT professionals agree an optimized IT supply chain frees them to focus on innovation projects that advance the business.
  23. 23. Automated procurement Respondents that indicate that some IT procurement processes are automated now, with plans to automate further Company size Overall 501-1000 251-500 101-250 10-100 20% 40% 60% 80% 100% 63% 55% 60% 58% 76%
  24. 24. IT supply chain opportunities for improvement 53% 47% 45% 43% 42% 35% 34% Using SAM tools to optimize purchasing Using service providers to streamline hardware lifecycle E-procurement systems for uniform purchasing Self-service e-commerce platform for employees Real-time tracking for ordering, imaging, shipping Avoiding ad hoc hardware/software purchases Automating software license renewals IT pros say their organizations need the most improvement in these areas:
  25. 25. Get the full report

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