1. Corporate Transformation
How do you eliminate the fear, insecurity and doubt that exist within your
System

2. Can You Tolerate
Criticism?
 Do you procrastinate ?
 How do you get past procrastination ?
 People don’t do things because they are afraid of being
evaluated – they live in an A+ / F- world – bifactorial world.
World of either or – splitting – can’t see grey. They would
rather get an F- rather than an A+ - they avoid evaluation.
Anxiety of Evaluation – when criticism is expected. Like a
boss – dictating rather than teaching.
 Three sources of Angst: (1) Background of Day to Day a
reflection of our own personal history; (2) Interpersonal
Angt – the employees that stay away from a grouchy boss;
(3) Systemic Anxiety such as IBM or a Casino or FAHC.

3. Systemic Anxiety
 You can feel it when you are around it - they fight the
systemic anxiety – how can avoid someone demanding
more of me ?
 Deming: away from the problems of the individual and
stop blaming people – and direct change to process.
 Recognize when Process is over-done like UPS and
Amazon.
 Marriages that is focussed on task rather than quality of
life – what did you do for me today.
 When you de-personalize someone they “get even.”

4. Corporation vs.
Adversarial Relationship
 The problem with corporate America is that it teaches
that competition and adversarial relationships move
people to a higher levels of functioning.
 Most organizations have people providing 90%
solutions to 2% problems.
 Money is the not the best tool for motivating workers
– what is ?
 How do you like to be coached ? Bobby Knights and
Phil Jacksons.
 How do you determine coachability when hiring
someone ?

5. Are you coachable ?
 How ? Curious about learning, what you have to
teach and do they internalize alternatives ? It is a golf
swing ?
 Workaholics are not more productive than those who
work an 8-hour day because they don’t believe in
what they do – they second guess themselves –
expectations are not clear.
 Most psychic energy is spent thinking about what you
are going to do next.
 Multi-taskers are highly inefficient
 Most Anxious are the multi-taskers – they can’t stay
focused and the angst spreads like a contagion.

6. Fear As Motivator
 Fear is the Worst Motivator – leads to second
guessing.
 Leads cookie-cutting your job and a lack of
innovation and risk taking.
 Work for the Common Good – when Fear is
present – adversarial relations are born and power
becomes the primary objective – reptilian survival
– hitting the golf ball is a finesse and not power
smash
 Workers don’t trust their intuition in a fear based
environment – survival is the primary task and
hence you can not get system change

7. Motivators
Praise, Empowerment
 Praise
 Respect
 Recognition
 Avoiding the Automatic “No” (Coachability )
 When fear is present – workers don’t trust
praise, respect or recognition.

8. Elimination of Fear
 How – keeping on reminding workers that their job
is secure and they are valued…… workers that
functioning well know they won’t get fired.
 People started working longer hours – all gripped
with the fear of losing their position – they are not
being more productive – not staying focused on
the Mission of their company – and they don’t have
a way of measuring how well they are doing ??
 Measuring and The Self-reward System

9. What Job Description
Says
 Definition of the job the worker is doing.
 Most Job Descriptions are vague
 A Job Description should define Reports and Who
the Worker Reports to.

10. Who Sets The Emotional
Valence of the Workplace
?
 If the CEO is uptight – everyone is uptight
 Uptight people can’t learn
 Uptight people focus or innovate and are always
2nd guessing

11. People and Questions
and Change
 People can’t create behavioral change unless they
know what the rules are: mow back field for a load of
gravel.
 In a work place if you see someone struggle you
pitch in – but that doesn’t happen. Example of
competition.
 People in a work place should not compete against
one another but against their competitor.
 What freezes people is a sense of always being
evaluated.
 People don’t teach they dictate.

12. Exercise in Change
 Change begins with curiousity
 Foundation of intimacy – discovering the other
person.
 Pair up – discover one another – it attacks bigotry
 Bigotry – we make up our minds in 7-seconds
 Hire-ability