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The 7 habits of highly effective people slideshare-31-10-2010


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Tools for developing sustainable work culture for getting enduring success.

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The 7 habits of highly effective people slideshare-31-10-2010

  1. 1. Restoring the Powerful LessonsCharacter Ethic in Personal change By: Stephen R Covey 23/09/2012 1
  2. 2. This presentation is an excerpts from the best selling management book,“The seven habits of highly effective people” by Stephen R Covey.Each of the Seven Habits has been described in the slide No-4 to slide No-26.In the next few slides, I have tried to share my past experience and 2knowledge & information gathered during my interaction with variousmanagement consultants, while undergoing various training, knowledge &information gathered from various management books, articles, & variousworld wide web sites pertaining to management education. Inculcatingthese habits & implementing the HR practices can help personaldevelopment as well as organisational development & help develop aculture in consonance with organisational philosophy. 2 23/09/2012
  3. 3. Stephen Covey(Oct 24,1932 to July 16, 2012) was the well renowned 3 international Management Guru, imparting training to most of the Fortune 500companies.He is the author of several best selling Management books.He was the co-chairman of Franklin Covey Company, an international firm devoted tohelping individuals, organisations, and families become more effective through theapplication of proven principles of natural law. For many people, reading Coveys work,or listening to him, literally changes their lives. 3 23/09/2012
  4. 4. It is principle centered, character based, inside-out approachto personal and interpersonal effectiveness.Inside-out means to start first with self, even more 4fundamentally, to start with the most inside part of self- withyour paradigms, your character, and your motive.The inside-out approach says that private victories precedespublic victories, that making and keeping promises toourselves precedes making and keeping promises to others. Itsays it is futile to put personality ahead of character, to try toimprove relationships with others before improving ourselves. 23/09/2012 4
  5. 5. 1)Ethics:- Ethics are that dimension of human thought & behaviour that is guided by standards & principles of appropriate conduct. It involves a commitment to do the right thing.2)Values:- Values are ones judgments about what is important in life. Values tell people what is good, bad, right, wrong, beneficial, important, useful, beautiful, desirable, appropriate.3)Paradigm:-It is our perception about the world. It is the way we see the world-not in terms of visual sense of sight, but in terms of perceiving , understanding & interpreting the world.4)Habits:- An acquired pattern of behavior that often occurs automatically.5)Principles:-These are guidelines for human conduct that are proven to have enduring, permanent value.6)Proactive:- Tending to initiate change rather than reacting to events. 23/09/2012 5
  6. 6.  There are two types of ethics that define our success. a) Character ethics:-Things like integrity, humility, fidelity, temperance, courage, justice, patience, simplicity through which the people can only experience true & enduring success. These attributes are the foundation stone of success. The character ethics teaches us that there are basic principles of effective living, and that people can only experience true success and enduring happiness as they learn and integrate these principles into their basic character. Character is like a tree & reputation like a shadow. The shadow is what we think of it, the tree is the real thing- Abraham Lincoln 23/09/2012 6
  7. 7.  b) Personality ethics:-In such type of ethics more importance is given to the personality of a person rather than the character, for achieving success. This emphasises more on quick-fix influence techniques, communication skills & positive attitude. 23/09/2012 7
  8. 8. Private Victory:-The first three habits move a person fromdependence to independence. These are the essence of thecharacter growth. These habits are called habits of self-mastery. Principles of personal Habit 1 vision Be Proactive Habits Principles for Principles of of personal Private personal Habit 2 Habit 3 leadership Victory management Begin with Put first the end in things mind first 23/09/2012 8
  9. 9. Habit 4- Principles of interpersonal Think Win/Win leadership Habit 5- Principles ofSeek first to understand Empathetic& then to be understood communication Principles of Habit 6- Creative Synergize Cooperation 23/09/2012 9
  10. 10. Principles of Habit 7- Balanced selfSharpen the Saw renewal 23/09/2012 10
  11. 11.  What is proactivity? It is more than taking initiative. This is the ability to control ones environment, rather than have it control you, as is so often the case. Self determination, choice, and the power to decide response to stimulus, conditions and circumstances. We have the initiative and the responsibility to make things happen. Highly proactive people recognize that responsibility. 23/09/2012 11
  12. 12. Circle of influence & Circle of concern:-Excellent way to become more self awareregarding our own degree of pro-activity is to look at where we focus our time &energy. Circle of Concern: Identify those concern on which you don’t have any influence & minimise this circle of concern Circle of Influence :Increase this circle of influence to increase your pro activity. Highly Proactive people focus their efforts on circle of influence. 23/09/2012 12
  13. 13.  We have lot of concerns in our lives. In some cases we have no control over those concerns & in some cases we have control. We have to identify those concerns only where we have some control & enlarge our circle of influence to bring out a change. How to enlarge the circle of influence? a) Be a light not a judge. b) Be a model, not a critic. c) Be part of the solution, not part of the problem. d) Don’t get into blaming, accusing mode. e) Work on things you have control over. 23/09/2012 13
  14. 14.  At the very heart of our circle of influence is our ability to make and keep commitments and promises. The commitments we make to ourselves and to others, and our integrity to those commitments, is the essence and clearest manifestation of our pro activity. 23/09/2012 14
  15. 15. Habit 2 is based on the principle that all things are created twice. It is based onprinciples of personal leadership, which means that the Leadership is the firstcreation and Management is the second creation.Leadership and management are the two creations.Management is a bottom line focus.According to Peter Drucker :-Management is doing the things right ,Leadership is doing the right things.The most effective way to nurture Habit 2 is to develop a personalmission statement. It focuses on what you want to be(character)and to do(contributions and achievement) and on the values orprinciples upon which being and doing are based. A good missionA good mission statement should incorporate socially meaningful andmeasurable criteria addressing such areas as the moral/ethical position ofthe individual, the personal improvement to be developed and theexpectations of growth and personal development. 23/09/2012 15
  16. 16. Stephen R. Coveys Mission Statement:To inspire, lift and provide tools for change and growth ofindividuals and organizations throughout the world to significantlyincrease their performance capability in order to achieve worthwhilepurposes through understanding and living principle-centeredleadership.T.K.Dhar’s Mission StatementTo strive relentlessly to bring a change in environment and societythrough sharing knowledge and resources at my disposal, spreadjoy, unconditional love and compassion and lead a life with highestdegree of moral values and integrity. 23/09/2012 16
  17. 17.  This is the principles of personal management. Habit 1 says you are the creator. It is based on the four unique endowments of imagination, conscience, independent will and particularly self awareness. Effective management is put first things first. While leadership decides what first things are, it is the management that puts them first. 23/09/2012 17
  18. 18.  It is the habit of interpersonal leadership. It involves the exercise of each of the unique human endowments- self awareness, imagination, conscience, and independent will in our relationship with others. Character is the foundation of win/win and everything else builds on that foundation. Win/Win is a total paradigm of human interaction. It comes from a character of integrity, maturity, and the abundance mentality. It grows out of high trust relationship. Lack of respect & trust destroys relationship & puts the organisation always in urgency mode. Achievements are largely dependent on co- operative efforts with others. 23/09/2012 19
  19. 19.  Seven common mistakes the leader makes which prevents the leader from being trusted by the followers: The leader withhold trust in others. The leader asks much, yet fail to acknowledge effort. The leader behaves badly. The leader does not admit his mistakes. The leader spin the truth. The leader duck people & performance issues. The leader does not walk the talk. And finally, they assume that their position alone makes them worthy of other’s trust.(Author- Dennis and Michelle Reina- Co-founder of the Reina Trust Building 23/09/2012 Institute) 20
  20. 20.  Seek first to understand involves a very deep shift in paradigm. We typically seek first to be understood. Most people do not listen with the intent to understand; they listen with the intent to reply. In order to seek first to understand we have to be empathetic listener. What is empathy ? It is the awareness of other’s feelings, needs, and concerns. Empathy is our social radar. It is the ability to sense what others feel without their explicitly saying so. 23/09/2012 21
  21. 21.  Empathy is demonstrated in the way we listen or do not listen. Most of us listen with the intent to reply. We do not listen with the intent to understand. In order to become empathetic listener we have to refrain from the following types of behaviour and responses:- Changing the topic I know better than you. Judjmental Advising Telling our own stories 23/09/2012 22
  22. 22.  Before the problem come up, before you try to evaluate and prescribe, before you try to present your own ideas- seek to understand. It is a powerful habit of effective independence. When we really, deeply understand each other, we open the door to creative solutions . Our differences are no longer stumbling blocks to communication and progress. Instead they become the stepping stones to synergy. 23/09/2012 23
  23. 23.  What is Synergy? It means that the whole is greater than the sum of its parts. Synergy, in general, may be defined as two or more agents working together to produce a result not obtainable by any of the agents independently. Synergy is the essence of principle centered leadership. It catalyzes, unifies, and unleashes the greatest powers within people. The essence of synergy is to value differences-to respect them, to build on strengths, to compensate for weakness.(Envy, jealousy, selfishness are the main negative attributes of a human being which becomes the main bottlenecks in synergy) 23/09/2012 24
  24. 24. It is the renewal of following four dimensions of our nature:- i) Physical:-Exercise, nutrition, stress management. ii) Spiritual:-Value clarification, commitment, study & meditation. iii) Mental:- Reading, Visualising, Planning, Writing. iv) Social/emotional:-Service, empathy. 23/09/2012 25
  25. 25.  Proactive people can figure out many, many ways to educate themselves. a) There is no better way to inform and expand your mind on a regular basis than to get into the habit of reading good literature. b) Writing is another powerful way to sharpen the mental saw. c) Organisation as well as individual effectiveness requires development and renewal of all four dimensions(mentioned in previous slide) in a wise and balanced way. 23/09/2012 26
  26. 26. Self awareness- Commitment Imagination, Habit 1- conscience,Self Be Proactive emotions, conductDevelopment-Reading, writing, Leadership- Habit 2socialising, Babit-7 Mission, values,exercising, work Sharpen the Saw Begin with the Contribution, end in mindlife balancing. Judgment, inspire, innovate, Lead by example, mentor Seven Habits of Highly EffectiveCollaboration- People-Stephen Management-Team work, Habit 6- R Covey Habit 3 Motivate,Group effort, Synergize Put first things Accomplish, Do firstDelegation things right.Empathy- Habit 5 Relationship- Listen, Understand, Seek first to Habit 4 Love, Respect,Care, Support understand then Think Win/Win to be Trust understood 23/09/2012 27
  27. 27. 23/09/2012 28
  28. 28. Self ActualisationThe best modern organisations have started realising thatsustainable success is built on a serious and compassionatecommitment to helping people identify, pursue and reach their ownpersonal unique potential & aligning the individual potential toachieve the corporate objective.(satisfaction of self actualisation atthe top of the pyramid shown in slide-28)When people grow as people, they automatically become moreeffective and valuable as employees.In fact virtually all personal growth, whether in a hobby, a special talent orinterest, or a new experience, produces new skills, attributes, behaviours andwisdom that is directly transferable to any sort of job role.The best modern organisations recognise this and as such offer developmentsupport to their staff in any direction whatsoever that the person seeks to growand become more fulfilled. 23/09/2012 29
  29. 29. Aligning all the employees with the organisationalphilosophyIn order to survive, most of the organisations today are moreconcerned with the improvement of top line & bottom line. Butlittle attention is paid to the development of the organisationalculture, which is equally important for sustainable growth &getting enduring success. Most of them have beautifully draftedvision statement, mission statement, core values, organisationalphilosophy. But little attention is paid to align all the employeeswith those values & philosophy of the organisation. This leads tomismatch between the philosophy of the organisation & theiremployees. 23/09/2012 30
  30. 30. HR practices which can help in developing sustainable organisational culture in the long term1) Johari Window model:-It was developed by American psychologists Joseph Luft and Harry Ingham in the 1950s.This model can be used to increase self awareness, personal development and group development. The Johari Window actually represents information - feelings, experience, views, attitudes, skills, intentions, motivation, etc - within or about a person - in relation to their group, from four perspectives.2) 360 degree feedback process:-This can be used for leadership development or development of interpersonal behaviours. As per Dr. Marshall Goldsmith, Co-founder of Marshall Goldsmith Partners & Coach, senior management team at many of the world’s leading companies like American Express, GE, Johnson & Johnson, UBS –use 360degree feedback as a part of an overall process to help align corporate values with individual behaviour.3) Code of ethics/conduct:-Writing code of Ethics applicable for all level of employees helps in developing sustainable organisation culture . A code of ethics should be tailored to the needs and values of the organization. Display/circulation of code of ethics/conduct. This require every one to acknowledges & understands the responsibility to comply with it. Best practices is to include it in employee orientation programme.4) Organisation structure:-Review of organisation structure, its effectiveness & the best prevalent practices, keeping in view the long term objective & values of the organisation .5) Vision, Mission, Core Values:-Sharing/displaying Organisation Vision , Mission, Core values with all employees, specifically the new entrants(making it a part & parcel of welcome kit) and igniting passion to live by values. 23/09/2012 31
  31. 31. Johari Window model for increasing selfawareness, understanding relationship, personaldevelopment, group developmentThe Johari Window processes of serious feedback solicitation,disclosure, and striving to uncover ones unknown area relate toMaslows self-actualization ideas contained in the Hierarchy ofNeeds.(depicted in slide No.28)Today the Johari Window model is especially relevant due tomodern emphasis on, and influence of, soft skills, behaviour,empathy, cooperation, inter-group development andinterpersonal development. This model can help in increasingself awareness which in turn will help nurture & inculcate Habit-4described in Slide No-20. 23/09/2012 32
  32. 32. 360 degree FeedbackThere are tools like 360 degree feedback process, wherethe peer, superior, subordinate gives feedback about eachone of them.This system works on the premise that “There is nochallenge more challenging than improving yourself”.360-degree feedback process was developed in order toimprove the manager/employee relationship.In present day organizations, 360-degree feedback processis used mostly for leadership development. 23/09/2012 33
  33. 33. Code of Ethics/Code of conductCode of Ethics is required:-a) To define accepted/acceptable behaviours in line with organisational philosophy.b) To promote high standards of practice.c) For self evaluation & act as a benchmark for employees to use.d) To establish a framework for professional behaviour and responsibilities. 23/09/2012 34
  34. 34. From Effectiveness to Greatness In 1992, because of his selfless humanitarian endeavors, JRD Tata was awarded India`s highest civilian honor, the Bharat Ratna-one of the rarest instances in which this award was granted during a person`s lifetime. In the same year, JRD Tata was also bestowed with the United Nations Population Award for his crusading endeavors towards initiating and successfully implementing the family planning movement in India, much before it became an official government policy. Some valuable insights:- Good leaders are followed chiefly because people trust and respect them, rather than the skills they possess. Leadership is about behaviour first, skills second. Great and enduring leaders are anchored by their conscience or spiritual intelligence.- Stephen R Covey A Cardinal principle of Total Quality escapes too many managers:You can not continuously improve interdependent processes until youprogressively perfect interdependent interpersonal relationship—Henry Ford. “An organisation’s ability to learn and translate it into action rapidly is the ultimate competitive advantage”-Jack Welch 23/09/2012 35
  35. 35. Basic Principles of Leadership“Practice what you preach”This will help earning the respect & trust of thefollowers.Gandhiji realised that untouchability is an evil to theIndian society. So he preached to eradicate this evilfrom the Indian society. He used to stay with theHarijan’s in their hut to show the world that they arenot untouchable. 23/09/2012 36
  36. 36. CMA T. K. DharYour feedback, comments & valuable suggestions insightful thoughts of life & leadership thoughts, visit my T. K. Dhar 23/09/2012 37