Mutual of New York Life Insurance Co. 1973 - 1979 Methods Analyst : I began my career in process analysis working in a group as a Methods Analyst at MONY where I developed documentation for Group Insurance and Variable Annuity products. The documentation included workflow analysis, procedures and functional specifications
European American Bank 1979 - 1980 Methods and Procedures Analyst : I worked with a colleague and a Team Leader to document the Policies and Procedures governing the use of a new Clearing House International Payments System (CHIPS).
Seamen's Bank for Savings 1980 … 1990 Systems and Procedures Officer : I spent most of this time working on systems projects, documenting process flows, managing projects and developing the Procedures Manual for the Bank. I Developed a Change Management Process in IT for the Bank’s critical applications. In addition, I prepared RFP’s for new technologies within the Bank and evaluated the proposed vendor solutions .
Astoria Federal Savings 1990 - 1994 Senior Business Analyst : I was part of a team that documented requirements and functional specifications for the Mortgage Originations, Mortgage Servicing and Secondary Marketing business community. This role required close coordination with developers and extensive UAT for business initiatives. On the back end, I developed the policies, procedures and training documentation to support the new initiatives.
IGIC 1994 - 1995 Senior Technical Writer : After leaving Astoria Federal, I was hired by this IT Services provider for a consortium of Savings Banks. I was the lead Technical writer providing updates to Operations Manuals and Functional Specifications for Mortgage Systems.
TIAA - Cref 1995 - 1999 Senior Business Analyst: I started at TIAA-Cref as a Business Analyst for Retirement Services business initiatives. In this role, I provided procedures, training and testing for new products and services. In 1997, I was tasked with developing and providing a 10 day training program for all new hires in the Denver Home Office.
TIAA - Cref 1999 - 2004 Senior Change Management Analyst: In 1999, I moved into the IT Division and led the project for establishing a new IT Change Management Process. Deliverables included Policies and Procedures, Division wide training, UAT and remediation of any SOX issues. I was given the TIAA Chairman’s Award for my efforts.
Recommendations - “ Tom was a senior member of my Change Control team. He had responsibilities for analyzing the existing change process and for creating a new process flow for the organization to follow. Tom has excellent communication and people skills. He is a true professional.” May 25, 2006 Rob Schnitzer (President/CEO at Pemaquid Consultants LLC) managed Thomas indirectly at TIAA-CREF. ““ Tom was always a professional who looked out for the users requirements first, and doing what ever it took to restore service and give maximum value to the users” March 5, 2008 Jeffrey Rabinowitz, Director, Change Management, TIAA-CREF managed Thomas at TIAA-CREF “ Thomas' deep knowledge of SDLC, made him an essential person on Change Managment Group …. I would highly recommend Thomas.” May 28, 2006 Carlos Siquiera, Sr.Systems Developer, TIAA-CREF