The document discusses how a university learning skills department is using Web 2.0 technologies to better support and engage with its large number of students. It outlines challenges in reaching over 11,500 students with only one tutor. The department created an online learning skills site but saw mostly one-way consumption of resources. It then explored using blogs, social bookmarking, and location-based social media like Foursquare to facilitate more interaction, information sharing, and collaboration between students and raise the department's profile. The presentation aimed to get feedback from attendees on their experiences using online tools to engage students.