SmartConnect Technologies                                                   Corporate Overview© SmartConnect Technologies....
Corporate Snapshot     SmartConnect Technologies            Genesis – 2010 (India/Dubai/South Africa)            Focus ...
Management Team     Srikanth SESH – Founder & CEO            Over 20+ experience in TMT space, 10+ years of entrepreneur...
Global Outsourcing -              Overview© SmartConnect Technologies. All Rights Reserved
Software Value Chain           Market               Product Design &      Product          Sales &            Professional...
Approach: Tactical to Strategic                                     Today                 Tomorrow                        ...
Extending the Value Chain           Market               Product Design &      Product           Sales &              Prof...
Competitive Landscape© SmartConnect Technologies. All Rights Reserved
High Value Solutions - Hi-Tech Firms   Degree of Partnership                                                   Significanc...
SmartConnect Differentiators     Hi-Tech Market/ Emerging Technologies – Premium Space            Opensource/ SOA       ...
SmartConnect Services© SmartConnect Technologies. All Rights Reserved
Extended Services Center (ESC)                                                       Strategy                             ...
SmartConnect Services     Strategy Services            4 week interactive exercise using EBET methodology               ...
‘EBET’ Methodology             Knowledge Transfer                                                                         ...
Why SmartConnect?     India-based company            Focused on Technology Sector            Commitment to excellence i...
Why SmartConnect !!!     Impact on revenue and cost            Fundamental impact on business model, consultative approa...
We Serve !!!!                                                   Key clientele served by the team members over the last few...
Business Partners© SmartConnect Technologies. All Rights Reserved
Questions !!!© SmartConnect Technologies. All Rights Reserved
SmartConnect                       Orchestrate | Channelise | Unify                                                       ...
Srikanth SESH                                                   Call: +91.98197 12091                                     ...
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SmartConnect-CorpIntro

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Suite of services for global players for their GTM operations in India & emerging markets in ASEAN

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SmartConnect-CorpIntro

  1. 1. SmartConnect Technologies Corporate Overview© SmartConnect Technologies. All Rights Reserved
  2. 2. Corporate Snapshot SmartConnect Technologies  Genesis – 2010 (India/Dubai/South Africa)  Focus on Unified Information Management across channels/verticals  Blended shore delivery models  Full-fledged “managed-services” offering across portfolio  Specializing in delivering “Extended Services”  Strong financial backing Management Team  Worked with many of the top technology companies  Implemented several ‘Product Lifecycle Management’ and services deals  Structured and managed JVs and partnerships global organizations  Set-up Indian offshore operations for various US tech-majors  Over 100+ years of collective Unified Interaction Management solutions experience across BPO/BFSI/Retail/Telco etc  Architect & Deploy - Private-Cloud/Virtualization© SmartConnect Technologies. All Rights Reserved
  3. 3. Management Team Srikanth SESH – Founder & CEO  Over 20+ experience in TMT space, 10+ years of entrepreneurial ventures’  Led various start-2-growth ventures successfully  Involved in various funding rounds over $10m for various start-up ventures(recently Jafco Asia-Consilium)  Instrumental in setting up Indian operations of Genesys/Greenplum/Premiere Global Services thru a BoT initiative (iSmart Panache) – TechSupport, Professional Services, University etc.  Instrumental in the BPO-led GTM initiatives of Genesys suite in 2007, spearheading the TDM-2-IP solution transition  Involved in introducing rapid-deployment of CC solutions, virtualization & cloud-computing for enterprise rollout of contact-center  Led successful GTM of Genesys practice thru Consilium, awarded best- JAPAC partner in 2009  Entrepreneur (4 start-ups), builder (3 M&A/JV’s) and change agent (5 turnarounds). Melvin Mathew – Director  Over 15+ years of entrepreneurial venture  Seasoned expert in BFSI verticals, across multi-channel solutions delivery© SmartConnect Technologies. All Rights Reserved
  4. 4. Global Outsourcing - Overview© SmartConnect Technologies. All Rights Reserved
  5. 5. Software Value Chain Market Product Design & Product Sales & Professional Customer Identification Conceptualization Engineering Marketing Services Support Identify Conceptuali Dev / Deployment Level 1&2 Target ze Sustenance Demand Technical Markets Generation Integration Support Design QA Adaptors Determine Presales Patches Products and Prototype Release Support Reports Services to Engineering End of Life Sell Beta Contract Performance Porting Renewals Escalation / Define Evolution Migration Resolution Distribution & Product Distribution Channels Extensions  Selling licenses continues to be challenging  Long sales cycles, Fiercely competitive, High COS  Maintenance revenue/ model is under pressure  Significant bottom line impact (most profitable revenue), Customers perceive that they are receiving very little value for level of spend, Upgrades are painful and costly  Professional services model  Focus shifting toward high value services to most strategic / highest value clients , Increasing pressure on metrics (Revenue, GM, Contribution margin, etc.) related to licenses  Software companies have begun to leverage outsourcing but still very limited  Most outsourcing has been related to R&D, Implications need to be viewed beyond just labor arbitrage, Fundamental impact on the business model© SmartConnect Technologies. All Rights Reserved
  6. 6. Approach: Tactical to Strategic Today Tomorrow Development, Sales, Impacting The Value Focus Engineering Professional Services & Chain Customer Support Understanding of Maximize impact on software Competency Technology Skills Customer Business company business model Fragmented and Extending Client’s Vision, Support client’s business as an Approach Tactical Outsourcing Capability and Reach extension of its internal team Productivity Increase productivity of US Revenues resources. Help generate Impact Cost Profitability revenue through new products, Customer Satisfaction services and channels Strategic Partners with Vehicle Offshore Vendors Commitment to Quality Offshore Capability© SmartConnect Technologies. All Rights Reserved
  7. 7. Extending the Value Chain Market Product Design & Product Sales & Professional Customer Identification Conceptualization Engineering Marketing Services Support Identify Dev / Demand Level 1&2 Target Conceptuali Sustenance Generation Deployment Technical Markets ze Support QA Presales Integration Determine Design Support Adaptors Patches Products Release and Services Prototype Engineering Contract Reports Escalation / to Sell Renewals Resolution Beta Porting Performance Define Channel Distribution Evolution Product Enablement Migration & Channels Extensions Extended Services Center • Customer Segmentation • New Markets • End of Life • Interoperability • Mutlti-channel • New Services customer support • New Platforms • Technology Integration Customer Impact OPEX & COS Revenue Productivity Satisfaction© SmartConnect Technologies. All Rights Reserved
  8. 8. Competitive Landscape© SmartConnect Technologies. All Rights Reserved
  9. 9. High Value Solutions - Hi-Tech Firms Degree of Partnership Significance of Impact© SmartConnect Technologies. All Rights Reserved
  10. 10. SmartConnect Differentiators Hi-Tech Market/ Emerging Technologies – Premium Space  Opensource/ SOA  Mobility/Wireless/Telecom  Appliances DW/BI High Value Solutions – Premium Rates  Extending the Value Chain  Expanding the Reach  Continuous Innovation High Leverage Relationships – High Growth  Global partnerships – India, APAC, Middle East, Africa  Shared risk and reward - Grow with Client’s Growth  Scalable Infrastructure - State of Art Labs  Equity investments© SmartConnect Technologies. All Rights Reserved
  11. 11. SmartConnect Services© SmartConnect Technologies. All Rights Reserved
  12. 12. Extended Services Center (ESC) Strategy Services Engineering ImplementationSupport Services On Demand Support Services Extended Services Performance QA Integration Custom Releases Center Migration Expanded Platforms Flexible Cost Structure Reporting Globally Deployable Technical Depth of SkillsSupport Services Lower Attrition Sales Customer Support ServicesDefined Customer Set Enable the Channel Satisfaction Lead Generation SE Productivity Contract Renewals Custom Releases Presales Emerging Market Services© SmartConnect Technologies. All Rights Reserved
  13. 13. SmartConnect Services Strategy Services  4 week interactive exercise using EBET methodology  Educate on the impact of global sourcing – the risks and opportunities  Assess current state, benchmark with leading practices  Define the future vision, business case and prioritized execution plan to maximize the strategic benefits of global sourcing Integrated Customer Support Services (TIES)  Technical Support Services  Leverage high end tech support at low cost  Implementation Support Services  Certified implementation resources available on demand globally  Engineering Support Services  Leverage outsourcing to increase time to market  Sales Support Services  Focus on sales productivity and effectiveness Emerging Market Services  Help develop and implement strategy for pursuing business in emerging economies  Distribute, implement and support products© SmartConnect Technologies. All Rights Reserved
  14. 14. ‘EBET’ Methodology Knowledge Transfer Pilot/ SLAs Offshore Landscape Prioritized Initiatives Knowledge Transfer Interactions Interactions Business Objectives PARTNERS Best Practices Program Objectives Consolidated Roadmap Right Relationship Steady State Examine Blueprint Establish Transition Do we have a solid Do we have a Do we know which Do we have the SLAs understanding of customized and country, state, clearly defined? outsourcing? prioritized roadmap of location and vendor to offshore initiatives? go with? Is our transition How does it apply to methodology us? Do we have risks and Is BOT, JV, DJV or efficient? quantifiable benefits partnership model Are we approaching clearly laid out? right for us? Do we have a robust outsourcing ongoing program strategically? Are we minimizing Have we stress tested management short and long term our contract for methodology? What are our risk and maximizing unforeseen business goals for value? eventualities? outsourcing?© SmartConnect Technologies. All Rights Reserved
  15. 15. Why SmartConnect? India-based company  Focused on Technology Sector  Commitment to excellence in blended shore delivery  Similar definition of excellence, quality, responsiveness and commitment Extending Your Organization  Shared vision, management and execution  Buyback option Extended Services Model  TIES (Tech Support, Implementation Support, Engineering Support, Sales Support)  Operate as an extension of you - shared vision, management , and execution  Build to Suit  Competitive advantage- 24X7 capability Investing in Success  Knowledge Transfer at “No Charge”  Goodwill  Extended Services Center (People, Processes, Infrastructure) Depth of experience  Consultative approach, fundamental impact on business model  Impact on top line as well bottom line© SmartConnect Technologies. All Rights Reserved
  16. 16. Why SmartConnect !!! Impact on revenue and cost  Fundamental impact on business model, consultative approach  Expanded presence (India/Middle East/Africa)  Scalable array of value added services (TIES- Tech Support, Implementation Support, Engineering Support, Sales Support) Rapid implementation  Operational in 90 days Technology leverage  Services with software leverage  Provide best of breed technology in blended shore model Fully scalable “Extended Services Center” model  People, Processes, Infrastructure© SmartConnect Technologies. All Rights Reserved
  17. 17. We Serve !!!! Key clientele served by the team members over the last few years© SmartConnect Technologies. All Rights Reserved across various technology consulting projects
  18. 18. Business Partners© SmartConnect Technologies. All Rights Reserved
  19. 19. Questions !!!© SmartConnect Technologies. All Rights Reserved
  20. 20. SmartConnect Orchestrate | Channelise | Unify © 2010-12 SmartConnect Technologies. All Rights Reserved. The information herein is for informational purposes only and represents the current view of SmartConnect Technologies (and its associates/group companies), as of the date of this presentation. Because SmartConnect must respond to changing market conditions, it should not be interpreted to be a commitment on the part of SmartConnect, and SmartConnect cannot guarantee the accuracy of any information provided after the date of this presentation. SmartConnect MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.© SmartConnect Technologies. All Rights Reserved
  21. 21. Srikanth SESH Call: +91.98197 12091 ssrikanth@smartconnectt.com© SmartConnect Technologies. All Rights Reserved

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