ISO Overview Training

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  • Talk about 3 rd party registration.
  • ISO Overview Training

    1. 1. ISO-9001: 2008
    2. 2. GLOBAL MARKETPLACE BS-5750 Q9000 The I nternational S tandardization O rganization was established in 1987. ISO-9000 EN-29000
    3. 3. REASONS TO BECOME ISO CERTIFIED <ul><li>Prestige and a way to attract more business </li></ul><ul><li>Becoming a customer requirement </li></ul><ul><ul><li>Automotive </li></ul></ul><ul><ul><li>Reliable Metals </li></ul></ul><ul><ul><li>Distributors </li></ul></ul><ul><li>A vehicle for continual improvement </li></ul><ul><ul><li>Auditing </li></ul></ul><ul><ul><li>Training </li></ul></ul><ul><ul><li>Process & Procedure Revisions </li></ul></ul><ul><li>ISO certification is a necessary element of a good manufacturing system </li></ul>
    4. 4. WHAT IS THE ISO-9000 QUALITY MANAGEMENT SYSTEM <ul><li>ISO-9000 is an international quality system that says you must: </li></ul><ul><ul><li>Say what you do and do what you say </li></ul></ul><ul><ul><li>Perform to your documentation </li></ul></ul><ul><ul><ul><li>Quality Manual </li></ul></ul></ul><ul><ul><ul><li>Standard Operating Procedures (SOP’s) </li></ul></ul></ul><ul><ul><ul><li>Part Level Instructions </li></ul></ul></ul><ul><ul><li>Record the results of your work and make the results available to customers and auditors </li></ul></ul>
    5. 5. ELEMENTS OF ISO-9000:2008 <ul><li>Quality Manual </li></ul><ul><li>Quality Policy and quality objectives </li></ul><ul><li>Control of Documents </li></ul><ul><li>Control of Records </li></ul><ul><li>Internal Audit </li></ul><ul><li>Control of Nonconforming Product </li></ul><ul><li>Corrective Action </li></ul><ul><li>Preventive Action </li></ul><ul><li>Management Review </li></ul>
    6. 6. QUALITY POLICY Kason Industries, Inc. is committed to being a world leader in our industry by continually meeting or exceeding customer expectations through the continuous improvement of processes, quality, service and innovation.
    7. 7. Document Control <ul><li>All procedures are available at every computer in the plant </li></ul><ul><li>All procedures must be marked with a “Controlled Copy” label. </li></ul><ul><li>All ISO related forms must have current revision date. </li></ul>
    8. 8. DOCUMENTATION LEVELS <ul><li>Quality Manual – gives an outline of our plans to meet the applicable standards </li></ul><ul><li>Standard Operating Procedures – describe the methods in each process to ensure compliance and consistency </li></ul><ul><li>Part Level Instructions – provide information regarding the requirements of specific parts. Setup sheets, Work Instructions, etc. </li></ul>
    9. 9. Internal Audits <ul><li>We’re not out to get you!!! </li></ul><ul><li>We audit the system. NOT the people. </li></ul><ul><li>Find problem areas (and fix them) before the ISO auditors do. </li></ul>
    10. 10. Control of Nonconforming Material <ul><li>Material placed on hold must be placed in the Non-Conforming areas or tagged appropriately if the area is full. </li></ul><ul><li>It is the job of QC to issue the disposition for the non-conforming product. </li></ul>
    11. 11. Corrective Actions <ul><li>Prevent the same mistakes from happening again </li></ul><ul><ul><li>and again </li></ul></ul><ul><ul><li>and again </li></ul></ul><ul><li>Strive to find systematic root causes and eliminate “training” as the only corrective action. </li></ul>
    12. 12. Preventive Actions <ul><li>Prevent mistakes before they have a chance to happen </li></ul><ul><li>6S </li></ul><ul><ul><li>Sort </li></ul></ul><ul><ul><li>Straighten </li></ul></ul><ul><ul><li>Shine </li></ul></ul><ul><ul><li>Standardize </li></ul></ul><ul><ul><li>Sustain </li></ul></ul><ul><ul><li>Safety </li></ul></ul><ul><li>Lean Team – improve efficiencies </li></ul>
    13. 13. IMPROVED PROCESS CONTROL <ul><li>Clear Documentation </li></ul><ul><li>Consistency </li></ul><ul><li>Ability to improve through revisions </li></ul><ul><li>Improved efficiency </li></ul><ul><li>Excellent teamwork </li></ul><ul><li>Higher quality awareness </li></ul><ul><li>Reduced scrap/returns </li></ul><ul><li>Reliable information </li></ul>
    14. 14. ACHIEVING ISO-9000 :2008 <ul><li>Develop Documented Quality Management System </li></ul><ul><ul><li>Quality Manual </li></ul></ul><ul><ul><li>Standard Operating Procedures </li></ul></ul><ul><ul><li>Work Instructions </li></ul></ul><ul><li>High performance work teams (everyone working together) </li></ul><ul><li>Audit </li></ul><ul><ul><li>Ensure the elements of our Quality System are in place </li></ul></ul><ul><ul><li>Ensure SOP’s/Part Level Instructions are being followed </li></ul></ul><ul><ul><li>Ensure the results are correctly recorded </li></ul></ul>
    15. 15. ISO Procedures Where to find… Double-click on “ISO_Document_Matrix.mdb
    16. 16. ISO Procedures Click on Find/View or appropriate action.
    17. 17. WHAT WILL HAPPEN IN A 3 rd PARTY AUDIT <ul><li>Auditors will: </li></ul><ul><ul><li>Check documentation </li></ul></ul><ul><ul><li>Verify what we are doing </li></ul></ul><ul><li>KNOW YOUR QUALITY POLICY </li></ul><ul><li>KNOW WHERE YOUR PROCEDURES ARE </li></ul><ul><li>Be straightforward with your answers and keep a positive attitude. </li></ul><ul><li>If you don’t understand a question, be sure to clarify before you give your answer. </li></ul><ul><li>If you don’t know the answer, just say so and refer to the appropriate person. Know where to go for the answer. </li></ul><ul><li>If the question refers to another department, refer the auditor to the appropriate person. </li></ul>

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