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9001 Awareness Session Current


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ISO 9001 Awareness

Published in: Business, Technology

9001 Awareness Session Current

  1. 1. ISO 9001:2000 AWARENESS HIGHLIGHTS <ul><li>Introducing Quality Management System </li></ul><ul><li>What is ISO 9001:2000 </li></ul><ul><li>ISO 9001 Requirements </li></ul>
  3. 3. The need for system and common sense in the organization Common sense 1//1 1//0 0//1 0//0 S y s t em Y E S NO YES NO
  4. 4. The need for system and common sense in the organization Common sense 1//1 1//0 0//1 0//0 S y s t em Y E S NO YES NO MINDLESS C H A OS
  5. 5. The need for system and common sense in the organization Common sense 1//1 1//0 0//1 0//0 S y s t em Y E S NO YES NO CREATIVE C H A OS MINDLESS C H A OS
  6. 6. The need for system and common sense in the organization Common sense 1//1 1//0 0//1 0//0 S y s t em Y E S NO YES NO MINDLESS BUREAUCRACY CREATIVE C H A OS MINDLESS C H A OS
  7. 7. The need for system and common sense in the organization Common sense 1//1 1//0 0//1 0//0 S y s t em Y E S NO YES NO MINDLESS BUREAUCRACY CREATIVE C H A OS MINDLESS C H A OS QUALITY ZONE ISO 9000
  8. 8. BRIEF HISTORY ON ISO 9001:2000
  9. 9. <ul><li>ISO is the name for International Organization for Standardization </li></ul><ul><li>The Organization was founded in 1946 after the second World war. </li></ul><ul><li>Is a World wide federation of National Standards bodies. </li></ul><ul><li>The acronym is borrowed from the Greek word, ISOS meaning equal. </li></ul><ul><li>ISOS is the root of the Prefix ISO i.e. Isometric – of equal measure or dimension. </li></ul>What is ISO ?
  10. 10. <ul><li>Consists of over 160 member Countries including Nigeria. </li></ul><ul><li>Nigeria is represented by the Standards Organization of Nigeria - SON </li></ul>What is ISO ?
  11. 11. <ul><li>ISO 9001:2000 is a generic Standard known as The Quality Management System Standard and it specifies requirements for an organization that wishes to show its ability to constantly produce goods/services that meet customer as well as applicable regulatory requirements. </li></ul><ul><li>The organization does this through the effective application of the Quality Management System and processes for the continual improvement of the system. </li></ul>What is ISO 9001: 2000?
  12. 12. Plan-Do-Check-Act Methodology Plan Do Check Act
  13. 13. APPLICATION <ul><li>ISO 9001:2000 applies to all Organizations regardless of: </li></ul><ul><ul><li>Type (Manufacturing or Service) </li></ul></ul><ul><ul><li>Size (Small, Medium or Large) </li></ul></ul><ul><ul><li>Product or service provided </li></ul></ul>
  14. 14. ISO 9001 REQUIREMENTS
  15. 15. QUALITY The totality of features and characteristics of an entity, (product or service) that bears on its ability to satisfy stated or implied needs. ISO 9000 DEFINITIONS
  16. 16. Continual improvement of the Quality Management System. Customers Requirements Customers       Satisfaction Management responsibility Resources Management Measurement, analysis and improvement Service realization Service Continual improvement of the Quality Management System.                             Key Value- adding activities Information flow Input Output Model of a Process based Quality Management System
  18. 18. <ul><li>Customer Focus </li></ul><ul><li>Leadership </li></ul><ul><li>Involvement of People </li></ul><ul><li>Process approach </li></ul><ul><li>System approach </li></ul><ul><li>Continual improvement </li></ul><ul><li>Factual approach to decision making </li></ul><ul><li>Mutually beneficial supplier relationship </li></ul>Quality Management Systems Principles
  19. 19. <ul><li>Clause 4 – Quality Management System </li></ul><ul><li>Clause 5 – Management Responsibility </li></ul><ul><li>Clause 6 – Resource Management </li></ul><ul><li>Clause 7 – Service Realization </li></ul><ul><li>Clause 8 – Measurement Analysis and Improvement </li></ul>The five Main Clauses of ISO 9001:2000 Standard are:
  20. 20. Quality Management System Documentation Quality Policy & Objectives Quality Manual Procedures Work Instructions Records & Forms Document Hierarchy Document contents Description of the quality system in accordance with the stated Quality Policy and objectives including the applicable ISO 9000 series standard Description of the activities of the individual functional units needed to implement the quality system element Description of detailed methods Control Mechanism Shows commitment to achieving Quality and planned objectives
  21. 21. <ul><li>Clause 4.2.3 – Document Control Procedure </li></ul><ul><li>Clause 4.2.4 – Records Control Procedure </li></ul><ul><li>Clause 8.2.2 – Procedure for handling Internal Audit </li></ul><ul><li>Clause 8.3 – Procedure for controlling non-conforming services </li></ul><ul><li>Clause 8.5.2 – Procedure for handling corrective action </li></ul><ul><li>Clause 8.5.3 – Procedure for Handling Preventive action </li></ul>The Six Mandatory Procedures of ISO 9001:2000 Standard are:
  22. 22. Quality Management System Requirements <ul><li>4 Quality Management System </li></ul><ul><li>4.1 General Requirements </li></ul><ul><li>Identify processes </li></ul><ul><li>Determine sequence and interaction of processes </li></ul><ul><li>Determine criteria and methods to ensure operation and control of processes are effective </li></ul><ul><li>Ensure availability of resources and info necessary to support these processes </li></ul><ul><li>Monitor measure and analyze these processes </li></ul><ul><li>Implement action necessary to achieve planned results and continual improvement of these processes </li></ul>
  23. 23. <ul><li>Process </li></ul><ul><li>A process is an activity using resources, and managed in order to enable the transformation of inputs to output. </li></ul>ISO DEFINITIONS
  24. 24. Definitions <ul><li>Simply put: </li></ul>Enablers (Resources) Transformation Activity Process is Input (Requirements / Specification Output (product or service) Management
  25. 25. Customer/Supplier Chain External customer's requirements to Sales Order Processing to supply Planning & Purchasing Planning & Purchasing to Production Production to Quality Control for final check. Production to dispatch and handover to the satisfied external customer.
  26. 26. Vocabulary <ul><li>Who is an External Customer </li></ul><ul><li>Who is an Internal Customer </li></ul>
  27. 27. <ul><li>Otherwise known as client, buyer, purchaser, shopper, consumer, is the recipient of an end product or service </li></ul><ul><li> The recipient of a task/process output </li></ul>Customer (External) Customer (Internal)
  28. 28. <ul><li>Businesses survive because they have customers that are willing to buy their product or service. </li></ul><ul><li>Businesses survive because task/process inter-relationships are managed such that task/process inputs and outputs are delivered according to requirements </li></ul>Customer (External) Customer (Internal)
  29. 29. Vocabulary <ul><li>Who is a supplier </li></ul>
  30. 30. <ul><li>One who provides a service or product or part of a process thereof </li></ul><ul><li>Task/Process input provider </li></ul>Supplier (External) Supplier (Internal)
  31. 31. Internal Supplier/Customer inter-relationship Supplier Provides customer with inputs Customer creates outputs Customer manages & adds value to inputs Customer becomes Supplier by Providing inputs to Another process Line of Visibility/Border line/Interlink
  32. 32. <ul><li>Objective </li></ul><ul><li>An aim that you wish to achieve, whether corporate or individual </li></ul>ISO DEFINITIONS
  33. 33. <ul><li>S </li></ul><ul><li>M </li></ul><ul><li>A </li></ul><ul><li>R </li></ul><ul><li>T </li></ul>ISO DEFINITIONS imple easurable chievable ime bound ealistic Objectives must be:
  34. 34. <ul><li>What Do We Measure? </li></ul><ul><li>performance variables include: </li></ul><ul><li>Productivity - “How much?”, “How many?” at “What cost?” </li></ul><ul><li>Quality - Internal measures like rejects, defects, scrap and - External measures like customer satisfaction. </li></ul><ul><li>Timeliness - Percentage of on-time performance. </li></ul><ul><li>Cycle Time - How long it takes to get from point A to point B. </li></ul><ul><li>Resource Utilization - Use versus availability. </li></ul><ul><li>Costs - Best if calculated on a “per unit basis”. </li></ul><ul><li>Safety - Depending on the social environment, this may be an important measure. </li></ul>
  35. 35. <ul><li>Examples Processes, Objectives & their targets: </li></ul>Procurement Process Objective Success Indicators <ul><li>To ensure the purchase of quality materials/equipment at the right price and time </li></ul><ul><li>Production Process </li></ul><ul><li>Objective </li></ul><ul><li>To ensure the adequate use of resources in provision of products/services that meet clients’ specification in terms of quality, quantity and timeliness. </li></ul><ul><li>Average material waiting time </li></ul><ul><li>Percentage of material/parts rejection by user department </li></ul><ul><li>Percentage of Discounted purchases </li></ul><ul><li>Success Indicators </li></ul><ul><li>Percentage of rejects by QA/QC </li></ul><ul><li>number of customer complaints </li></ul><ul><li>Percentage of nonconforming products </li></ul><ul><li>Number of reworks </li></ul><ul><li>Percentage of Waste </li></ul><ul><li>Percentage of on time product/service delivery </li></ul>
  36. 36. <ul><li>What is my part in the ISO 9001:2000 process </li></ul>?
  37. 37. <ul><ul><li>Know the Quality Policy </li></ul></ul><ul><ul><li>Know your departmental Objectives and how they relate to you </li></ul></ul><ul><ul><li>Know your Key Performance Indicators </li></ul></ul><ul><ul><li>Maintain records/data to show you are performing </li></ul></ul>
  38. 38. Thank you