“Emotional intelligence is the capacity of recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships"

1. THE 5 PILLARS OF
EMOTIONAL INTELLIGENCE
AT WORK
“Emotional intelligence is the capacity of recognizing our own feelings and those of others, for
motivating ourselves, and for managing emotions well in ourselves and in our relationships.
D. Goleman
All rights reserved TheRetailRoom® 2016 | Blog | Twitter |Author

2. #1:SELF-AWARENESS
“If a person has a healthy sense of self-
awareness, he understands
his own strengths and weaknesses, as well as how
his actions affect others. A
person who is self-aware is usually better able to
handle and learn from
constructive criticism than one who is not.”
All rights reserved TheRetailRoom® 2016 | Blog | Twitter |Author

3. #2 :SELF-REGULATION
“A person with a high EQ can maturely reveal
her emotions and
exercise restraint when needed. Instead of
squelching her feelings, she expresses
them with restraint and control.”
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4. #3 :MOTIVATION
“Emotionally intelligent people are self-
motivated. They're not
motivated simply by money or a title. They
are usually resilient and optimistic
when they encounter disappointment and
driven by an inner ambition.”
All rights reserved TheRetailRoom® 2016 | Blog | Twitter |Author

5. #4 :EMPATHY
“A person who has empathy has
compassion and an understanding of
human nature that allows him to connect
with other people on an emotional level.
The ability to empathize allows a person to
provide great service and respond
genuinely to others’ concerns.”
All rights reserved TheRetailRoom® 2016 | Blog | Twitter |Author

6. #5 :PEOPLE SKILLS
“People who are emotionally intelligent
are able to build rapport and
trust quickly with others on their teams.
They avoid power struggles and
backstabbing. They usually enjoy other
people and have the respect of others
around them.”
All rights reserved TheRetailRoom® 2016 | Blog | Twitter |Author

7. All rights reserved TheRetailRoom® 2016 | Blog | Twitter |Author
“The emotional brain responds to an event
more quickly than the thinking brain”
“People tend to become more emotionally
intelligent as they age and mature”
“I would say that IQ is the strongest predictor of
which field you can get into and hold a job in,
whether you can be an accountant, lawyer or
nurse, for example”
“Mindful meditation has been discovered to
foster the ability to inhibit those very quick
emotional impulses”
D. Goleman