Penrith City Library ECHO (E-Connect Home-Library Outreach)
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The ECHO program provides free digital training using iPads to older residents and those with disabilities. Over the course of the program, library staff and volunteers trained 58 clients on using iPads, the online catalog, and downloading ebooks. Challenges included accidental deletion of apps and password issues. Solutions such as restrictions and standardized passwords helped address these issues. The program was promoted through presentations and expos. Outcomes included 58 hours of in-home training and the addition of specialist volunteers and a digital help desk. Staff rotation helps sustain ongoing client support.
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Penrith City Library ECHO (E-Connect Home-Library Outreach)
- 2. 2 New program introduced by the Home Library Service at Penrith City Library during 2013-2014
- 3. 3 The ECHO program provides free one-on-one digital training in the home using iPads by library staff and volunteers to targeted frail, aged and persons with a disability.
- 4. What we did and how we did it... • Planned • Schemed • Purchased • Trained the trainers • Selected our clients • Trained the clients • Tracked our progress 4
- 5. Funding • Council’s Disability Inclusion Action Plan funds • Digital Hub Grant of $360,000 from the Federal Department of Communications. – A joint grant to Penrith City Library and Nepean Community College for 2 years. • Library savings shaved from supplier contracts • Utilising Penrith City Library’s digital collections. 5
- 6. The hard slog begins… • Purchased two iPad2 devices and learned how to use them • Attended Apple training • Enlisted two senior volunteers to take the iPad home and learn how to use it • Kathy and Phil Leese worked closely with staff to develop and test instruction sheets and the training module 6
- 7. Customising the iPads • Apple IDs • iTunes IDs • email address? • Set up iPads with dummy email addresses and logins • Gave both iPads the same IDs • Downloaded apps • iPads all set up and ready to go. 7
- 9. Decluttering 9 iPads had a screen full of icons, very confusing for novice users. We put the OverDrive app icon near the close button
- 10. Testing / Training 10 Volunteers tested OverDrive ebook selection and downloading
- 11. Testing / Training 11 Volunteers took iPads home to play with them for 2 weeks. Anton training volunteer Dana on iPad
- 12. Surveying Clients 12 Q9. Do you have internet access? Yes No Q10. Would you be interested in learning to use an ipad2? Yes No Q11. Would you be interested in learning how to use our online catalogue? Yes No Q12. Would you be interested in downloading e-books via an iPad2 or e-reader? Yes No Q13. How do you rate your computer skills? Beginner Intermediate Advanced Q14. Would you be interested in attending computer skills training? Yes No Yes if transport provided
- 13. Client Training begins Client profile •Aged 93 •Trainer - Kimberley •Had his own laptop and iPad2 •Trained to use library catalogue and download eBooks 13 Feedback •Password problems •Visited twice before we could download Software •No Wi-Fi – had to use staff mobile phone
- 14. Client Training Client profile Mrs Sapina •Aged 62 •Trainer - Kimberley •Borrowed library's iPad •Trained to use iPad step by step 14 Feedback •No password problems •Software already downloaded •Pre-selected and downloaded eBooks
- 15. Client Training Client profile Mrs Mills •Aged 93 years young •Trainer - Anton •Borrowed library's iPad •Trained to use iPad step by step •Mastered it in 30 minutes our fastest yet! 15 Feedback •No password problems •Software already downloaded •Pre-selected and downloaded eBooks
- 16. Progress so far • Started with 2 iPad2s available – short term loans only (2 - 3 months) • iPads increased to 4 – more flexibility • After our successes with iPad training • Purchased 10 more - now 14 iPads and can allow longer loan periods. 16
- 17. Client Training Client profile Mrs Adams •Aged 82 years young •Trainers – Anna & Rebekah •Had her own iPad •Had her own Wi-Fi •Trained to use library catalogue 17 Feedback •No password problems had it all written down •Could download Software easily •Was selecting and downloading eBooks before we left
- 18. Client Training Client profile Mrs Fields 72 •Using library’s iPad •Own Wi-Fi •Trainers – Julie- Anne and Rebekah •Very positive training experience 18 Feedback •Already had computer skills •Was using the iPad very quickly •Didn’t want to use her own Wi-Fi for book selection and downloads
- 19. Client Training Client profile Mrs Davis •was 86 when trained •Using library’s iPad •now 88 and still using the iPad •Trainer - Kimberley 19 Feedback •Was using the iPad very quickly •Just loves her eBooks
- 20. Client Training Client profile Mrs Weibelitz •86 years old •Using library’s iPad •Trainers – Julie-Anne and Rebekah •Avid reader and traveller 20 Feedback •Was using the iPad very quickly •House is a Wi-Fi dead zone •Books are downloaded at the library •2 iPads assigned to her •Just loves her eBooks
- 21. Unexpected problem • How to stop our clients from deleting our apps? • Select restrictions 21
- 22. Unexpected problem • How to stop our clients from deleting our apps? • Set a Password 22
- 23. Unexpected problem • How to stop our clients from deleting our apps? • Set restrictions • Password protect • Disable Deleting Apps 23
- 24. Client Training Client profile Mrs Bonwick •Aged 73 •Own iPad •Own Wi-Fi •Trainer - Sandra 24 Feedback •Her daughter controlled her IDs and passwords •Waited 3 weeks before daughter downloaded apps onto her iPad •Wi-Fi attached to home pc •Now downloading audio books on her iPad •Just loves her eBooks
- 25. Accessibility Function • Go to settings • 6th option down is Accessibility • Tap Accessibility • Tap VoiceOver • Tap On • From now on iPad will read each icon and setting 25 Feedback •Each action now requires a double tap – a very quick double tap
- 26. Client Training Client profile Mrs Henderson •Aged 73 •Own iPad •Own Wi-Fi •Trainer – Julie-Anne & Caryl •Wanted to learn how to use eBay 26 Feedback •Carer unable to get out of her home •Respite care for 2 hours per week •Wants to shop online
- 27. Zinio for Libraries Team member Sandra wrote up instructions on how to use Zinio for Libraries 15 clients 27 Feedback •Instruction sheet is very useful •Staff have asked for a copy at the service desk •Unable to gather data on Zinio loans attributed to Sandra's training
- 28. Evaluation Forms • Importance of keeping notes • Record challenges • Record innovations • Record solutions 28
- 29. • You need the clients permission • Use for website • Use for promotions • Use for reports 29 Obtaining permission
- 30. Statistics • Keep Statistics • 58 seniors aged 53 to 95 yrs 30 Age Library Card has pcl equipement Equip Loan agreement Item returned Trainer Training report Photos taken in event folder photo release form Application form 1st duration 2nd duration 3rd duration total 88LM5081407 Ipad Training#04540963/DYTLCFA5DFHW Yes 29/01/2015 Rebekah, Sandra, Deirdrie Yes Yes to be downloaded :30 mins :45mins training aborted after 45 mins :45 mins Zinio training No, training @ library Sandra No No N/A :30 mins 62LM5081384 Zinio training No, training @ library Sandra No No N/A :30 mins 36LM5035309 Zinio training No, training @ library Sandra No No N/A :30mins 72LM5010848 Zinio training Yes Sandra Yes No N/A :30mins 78LM5081397 Overdrive Catalogue Training Yes Sandra Yes No N/A :40mins 72LM5010848 Zinio Training Yes Sandra Yes No N/A :30mins 95LM5079908 iPad2 Accessibility Training N/A Yes 28/5/15 Sandra Yes No N/A :30mins 70LM5041142 Zinio Training No, training @ library N/A Sandra No No N/A :30mins 73p20078241 iPad Training No, has own device N/A Sandra Yes Yes, to be downloaded No :45mins :40mins :45mins 74LM5100182 iPad & Overdrive Training No, has own device N/A Sandra Yes No No 1hr 73N/A iPad & Overdrive Training No, has own device N/A Sandra Yes No No 1hr 64LM5090523 Navigator #03066852 Yes Sandra Yes No N/A :40mins 73LM5100117 Ipad & OverDrive training N/A@ Helpdesk N/A Sandra Yes No N/A :30mins 78LM5081397 Overdrive Catalogue Training Yes Sandra Yes No N/A :40mins 89LM5017141 Navigator training Yes JA & Caryl Yes Yes Yes N/A 1:05mins 73LM5055898 iPad, google,ebay,gumtree No has own device N/A JA & Caryl Yes Yes Yes 1:20mins 53 to 95 yrs total 14:25
- 31. Challenges • Accidental deletion of apps • Multiple IDs and passwords • Trying to log into iCloud, FaceTime • Overdrive wanting to sync with iPad and library ID • Constant updates requiring regular visits to the library • iPad returned wiped clean 31
- 32. Solutions • Set up restrictions • Password protect your changes • Schedule regular swapping of iPads for updates • Give real email addresses and passwords 32
- 33. Our Achievements?? We won an award Our ECHO project continues to work well 33
- 35. Presentations to Seniors groups • Probus • Arthritis support groups • VIEW Clubs 35
- 36. Participate in Expos 36 Sandra at the Living Well Expo at Colyton
- 37. Outcomes • Provided in-home training to 58 Library patrons • Our clients are aged between 53 and 95 years old • Provided 58 hours and 15 minutes of in-home training • Promoted the library and the Home Library Service to support groups for seniors and persons with a disability 37
- 38. Specialist volunteers for digital outreach • We now have two volunteers who come in once a week to select and check out ebooks for home library patrons who do not have their own Wi-Fi • Volunteers go out to patrons’ homes and download the new ebooks onto library iPads 38
- 39. Digital Hub Help Desk Home Library service staff work two shifts each week on the Digital Help Desk 39
- 41. Staff rotation Training new staff member every six months 41 Kimberley Anton Ruth Rebekah Anna Sandra Caryl
Editor's Notes
- As early as 2012 we started looking a e-readers and iPads Looked at devices Asked staff how their own devices worked Chose iPad2 – mini computer
- Using 2 library iPads purchased with funds supplied through Council’s Disability Inclusion Action Plan Then 2 more again through Digital Hub Grant funding provided by Federal Department of Communications A further 10 iPads paid for by library savings and Councils Disability Inclusion Action Plan The Home Library Service contributed to some of the success below Participant analysis (provided by Nepean Community College bookings)5,061 individuals attended more than 45 free courses offered 1,049 group sessions conducted 1,081 individuals attended one-to-one sessions 1,681 were over 60 years old (91 of these were over 80 years old) 173 identified themselves as having a disability 996 indicated they were not employed 1,097 left school at year 10 or below 265 spoke another language at home other than English
- In consultation with our library IT department we began by having to come up with Apple ID’s, ITunes ID’s. This was all very new to us. Who’s email address are we going to use? Set up iPads with dummy email addresses and logins Gave both iPads the same ID’s ITunes allows up to 5 devices on the same ID. iPads all set up and ready to go.
- IDesigned instruction sheets Dummy tested the instruction sheets Designed the training module Dummy tested the training module on novice volunteers Adapted training module to better suit learning needs
- We learned how to put them in folders. We learned how to move them around. We put the OverDrive app icon near the close button.
- We learned how to put them in folders. We learned how to move them around. We put the OverDrive app icon near the close button.
- Volunteers needed to be confident with iPads in order to be able to promote them to Home Library Clients.
- Would you be interested in iPad training ?” Generated a list of possible candidates Reviewed the list and selected our first trainees.
- Home library patron living in a Nursing Home Aged 93 Kimberley’s very first training experience Had his own laptop and ipad2 Wanted to learn how to access the library catalogue and download e-Books
- Kimberley training When loan period up Bought her own ipad Got her own Wi-Fi No longer wants hsbd service
- Mrs Mills 93 years young. Mrs Mills mastered the basics in 30 minutes. We were amazed how fast she learnt how to use it. Mrs Mills’ family rang several months later and discussed the option of buying one of her own- asked questions about Wi-Fi access. They were very keen for her to continue to use the iPad2
- –Get to know your Councils Disability Access Officer – he /she has yearly funding through grants – and there is always a little bit of money left over at the end of the financial year In May each year, We get offered a little bit of extra money – iPads or Navigators / MP3 players Funding again made available as a joint venture between Council’s Disability Inclusion Action Plan and the Library to purchase another 10 iPads – we now have 14 iPads and can give longer loan periods. Now longest loan is 18 months no end date
- Mrs Adams had heard about our ECOHO project and wanted to know if we would come out and teach her how to access the library’s e-books
- No longer has her own Wi-Fi – worried about the cost
- Mrs Weibelitz has been a very wide traveller. She has lived in many different countries. Her reading interests are very complex. She regularly goes through her loan limit of e-books Unexpected problem Held her finger down too long and the icons started to jiggle and accidently deleted Need a better solution
- Held her finger down too long and the icons started to jiggle and accidently deleted Need a better solution iPad had lost OverDrive and all the books we had selected and downloaded
- Make life easy try first four digits of library phone number You won’t forget it
- Grey out the Delete Apps icon -
- Mrs Bonwick gave us a real challenge. Due to a stroke using an ipad was a hard slog. We tried the accessibility function on the ipad but she found the double tap on each icon and setting too hard to do quickly enough She now uses a stylus But she persevered and now benefits from a varied range of e-books and talking books downloaded on her ipad
- Take a Photo after your training session! We fill in an evaluation form after each training. We take note of the challenges How we concurred them, what innovation we used. Stylus, book seat, accessibility features
- An important document Permission to use their photo in our promotion material. We can not use their photo without it.
- If you want to prove how your program is going Keep statistics
- There have been many challenges But there are solutions Some times it’s as simple as signing out of a app Like iCloud when the IOS is updated it starts to sign in to iCloud, Instant Messaging OverDrive wants to sync to the library card and iPad – not good when you have to swop the iPads over for updating of apps.
- My email address as the rescue email address