Learn the effective elements every website needs, how to market your practice on social media, and how to generate new patients with search engine optimization techniques.
3. What’s the most important thing you
NEED to market your practice online?
Q:
4. What’s the most important thing you
NEED to market your practice online?
5. Be Found on Search Engines11
Patient Education Tool22
Streamline Patient Communication33
24/7 Patient Resource44
Referral Tool55
Enhances Your Professional Image66
Competitive Advantage77
88 Augments Offline Marketing Efforts
99 Dentists Who Have a Website Get More…
Marketing Your Practice Online
Top 10 Reasons to Have a Website
7. Be Found on Search Engines11
Patient Education Tool22
Streamline Patient Communication33
24/7 Patient Resource44
Referral Tool55
Enhances Your Professional Image66
Competitive Advantage77
88 Augments Offline Marketing Efforts
99 Dentists Who Have a Website Get More (Patients)
Target High-value Patients1010
Marketing Your Practice Online
Top 10 Reasons to Have a Website
9. • It must look good!
Essential Elements of Effective Websites
You have 3 Seconds to capture a visitors
attention and keep them on your website.
10. • It MUST Look Good!
• Excellent Content
− Include Search Keywords
Patient Education
Services and Treatment Options
FAQ’s
• Text Formatting & Layout
Use white space
Bullet points
Bold headings
“Skim & Scan”
Essential Elements of Effective Websites
11.
12.
13. • Make it Personal
− Background
(Doctor and Staff
Bios)
− Before and After
Photos
Essential Elements of Effective Websites
14. • Make it Personal
− Background
(Doctor and Staff
Bios)
− Before and After
Photos
− Contact
Information
Office hours
(optional)
Essential Elements of Effective Websites
15. • Consistent
Navigation
− Max. 2 Rows of
Navigation
− Nest Pages
• Educational
Videos
Essential Elements of Effective Websites
16. • It must look good!
• Excellent Content
• Text Formatting/Layout
• Make it Personal
• Consistent Navigation
• Complete Contact Information
• Patient Education Videos
• Avoid Copyright Infrigement!
Essential Elements of Effective Websites
17. Reaching the Local-Social-Mobile Audience
By 2014, more people will use
mobile phones to go online than
PCs.
85% of consumers are searching
for local businesses online.
Social media accounts for 18%
of all time spent online.
21. Mobile Revolution
500%+ Growth in
Mobile Search in the
Past 2 Years
Over 50% of Mobile
Searches Result in a
Purchase or Call to a
Business
57% Won’t
Recommend a
Business with a Poorly
Designed Mobile Site
79% of Mobile
Searchers Will Leave if
Not a Mobile-friendly
Site
There Will Be One
Mobile Device for Every
Person on Earth By
2015
Mobile According to Google…
24. • Not just your current “desktop website” loading on a
smartphone
• Different Medium. Different Approach.
Mobile Websites
25. Elements of Effective Mobile Websites
Quick Load Times
Simple Navigation
Thumb-Friendly
Good Color Contrast
Easy-To-Read Text
Mobile Compatible Images
HTML 5 Videos
And…
26. Elements of Effective Mobile Websites
Conversion Features
Click to Call
Appointment Request
Contact Form
Click for Map
Bookmarking Feature
28. Elements of Effective Mobile Websites
552 Million Daily
Active Users
1 Million New
Accounts Created
Daily
+1 Button Used 5
Billion Times Daily
1 Billion+ Photos
Uploaded
Your Patients are Social
25 Million+ Users
31. Complete the Steps
• Use a professional image of you or your practice.
Your Patients are Social: Facebook
32. Complete Steps
• Description: Short overview about your practice
Your Patients are Social: Facebook
Dr. Digirati provides general and cosmetic dentistry to patients in Anaheim and surrounding areas.
Their entire staff is dedicated to providing you excellent care!
• Drive traffic: Include your website address
www.beverlyhillssmileinstitute.com
Dental Office
• Category: Dental Office or Specialty
33. Complete the Steps
• Facebook Web Address: Make it easy to remember.
Your Patients are Social: Facebook
35. Add Cover Photo
• Convey a professional image of your practice
• Pricing and promotions not allowed on cover photo
• Tip: Create a unified brand
Your Patients are Social: Facebook
36. Add a Cover Photo
Your Patients are Social: Facebook
37. Posts and Status Updates
• Post Frequently
• Images/Videos Attract
More Attention
• Post Between 3pm-11pm
• Include Location
Your Patients are Social: Facebook
38. IDEAS: What should you post about?
Your Patients are Social: Facebook
Awards and Achievements
Before and After Photos
Promotions and Special Offers
Industry News
Educational Topics
Images of Products You Recommend
New Staff Photos
44. Posting on Twitter
• 140 Character Limitation
• Use #Hashtags
− Users can search by topic (#TexasMeeting)
• Use @Handles
− When mentioning other users (@JohnDigirati)
Your Patients are Social: Twitter
45. Do’s & Don’ts
• Post regularly
• Check grammar
• Be conversational
• Respond to mentions
• Share images and
video
• Use #hashtags and
@handles
• Overly promote yourself
• “Beg” people to follow you
• Post more than 3x a day
• Post personal opinions
(e.g. politics, religion)
• Get involved in Twitter
wars
Your Patients are Social: Twitter
46. Other Tips & Tricks
• Post Between 1pm – 11pm
• Shorten Links at www.bitly.com
• Encourage “Retweets” by
Keeping Posts <120 Characters
Your Patients are Social: Twitter
48. What is Instagram?
• Free mobile app for sharing photos
• Edit photos with artistic effects
• Easily upload photos to social media sites
• Purchased by Facebook for $1 Billion
Your Patients are Social: Instagram
54. Tips to Insta-success on Instagram
• Take the ordinary and make it extraordinary
• Before and after photos with #Hashtags in captions
• Images from local events
Your Patients are Social: Instagram
55. Tips to Insta-success on Instagram
• Give an inside look at your practice
• Pictures at tradeshows
• Use external editors like Phonto to add text
Your Patients are Social: Instagram
57. What is Foursquare?
• Location based social network
• Users “Check-in”
• More than 2 billion check-ins
Claim Your Business Listing!
• Manage your listing
• Post updates and events
• Offer specials
• Monitor foot traffic (free analytics)
Your Patients are Social: Foursquare
59. Claim Your Business Listing
Search for Your Business
Your Patients are Social: Foursquare
60. Claim Your Business Listing
Visit Foursquare.com/search from desktop.
Find your practice and click “Claim here”.
Your Patients are Social: Foursquare
61. Claim Your Business Listing
Follow the steps to verify
your listing.
• Accept Terms of Use
• Confirm Phone Number
• Final Mail Verification
– Expedited: $20
– Snail mail: Free, 3-4
weeks
Your Patients are Social: Foursquare
62. Benefits of Foursquare
• Check-ins Spread the Word
• Links to Facebook and Twitter
• Users can Share Photos
• Users can Leave Tips/Reviews
• SEO Backlink to Your Website
Your Patients are Social: Foursquare
65. Why Google+ Local is Important
• Powerful Social Network
− Create Circles (friends, patients, family, etc.)
• Online Patient Reviews
• Local Listings Included Within Search Results
• Google+1 Button Drives Website Traffic
• Good for SEO
Your Patients are Social: Google+
66. Create Google+ Local Page
www.Google.com/+/business/
Your Patients are Social: Google+
68. Create Google+ Local Page
Input Your Practice Phone Number
Your Patients are Social: Google+
69. Create Google+ Local Page
Select Your Practice or Click “Not Found?”
Your Patients are Social: Google+
70. Create Google+ Local Page
Input Address and Categories
Your Patients are Social: Google+
71. Create Google+ Local Page
Add Link to Your Website
Your Patients are Social: Google+
72. Create Google+ Local Page
Click “Pages” on the left side. Select “Switch to this page.”
Your Patients are Social: Google+
73. Create Google+ Local Page
Edit Your Cover Photo and Profile Image
Your Patients are Social: Google+
74. Your Patients are Social: Google+
Create Google+ Local Page
Edit Your Cover Photo and Profile Image
75. Create Google+ Local Page
Optimize “About” Section
Your Patients are Social: Google+
76. Create Google+ Local Page
Input Categories
Your Patients are Social: Google+
Tip: Use
Google’s
Pre-defined
Categories
77. Create Google+ Local Page
Optimize “About” Section
Your Patients are Social: Google+
78. Create Google+ Local Page
Write Description
Your Patients are Social: Google+
Digirati Dental is dedicated to providing quality, up-to-date care.
We offer a wide range of procedures and services. Some
include: dental implants, root canals, teeth whitening, and more.
79. Create Google+ Local Page
Get Involved!
• Share: Updates, Videos, Images
• Join Communities and Groups
• Reply to Comments You Receive
• Use #Hashtags
Your Patients are Social: Google+
80. Google+ Words to Know
• Communities
− Groups that share interests, hobbies, or occupations
• +1 Button
− Similar to a Facebook “Like”
• Circles
− Categorize users (friends, patients, colleagues)
− Share posts with specific circles
Your Patients are Social: Google+
81. Google+ Local Reviews
• Recently acquired Zagat
− Used to “grade” a business
• Users can log-in to their Google account to leave
reviews on your page
− Helps reduce false reviews
Your Patients are Social: Google+
83. Managing Your Online Reputation
• 16,000,000 searches per month for dentists
• Average doctor’s name is searched 76 times per
month
• Patients read an avg. of 4 online doctor
reviews before choosing a provider
84. 86%
Of consumers search for local businesses
online
76%
Consider online reviews when choosing
a local business
85%
More likely to purchase if they see online
recommendations
72% Trust online reviews as much as personal
recommendations
Managing Your Online Reputation
85. Doctors/Dentists 2nd most recommend type of local
business.
Local Consumer Review Survey 2011
Managing Your Online Reputation
88. Why Claim Your Listings?
• It’s free!
• Personalize and edit your profile
• Create a link to your website
• Be found online
• Showcase your services
• Appear in local/social apps
− Foursquare, Yelp, Google Maps, etc.
• Respond to feedback
• Improves SEO
Managing Your Online Reputation
98. Respond quickly (before others pile on)11
Managing Your Online Reputation
How to Respond to Negative Reviews
99.
100. Respond quickly (before others pile on)11
Personalize the response (give your name)22
Managing Your Online Reputation
How to Respond to Negative Reviews
Be firm, but polite33
101.
102. Respond quickly (before others pile on)11
Personalize the response (give your name)22
Be firm, but polite33
Keep responses on target44
Try to resolve any issues55
Thank them for their feedback66
Do not respond in the heat of the moment77
88 Do not attack the reviewer
99 Reach out to the patient offline
Do not ignore the negative review and hope it will just go away1010
Managing Your Online Reputation
How to Respond to Negative Reviews
103. Think before you file a lawsuit!
CA Dentist pays $80,000 in attorney fees in Yelp case
Managing Your Online Reputation
104.
105. Diminishing the Effect of Negative Reviews:
• Get more positive reviews (pushes down bad reviews)
• Like school grades (5 A’s + 1 D = A-)
• Reputation.com
Managing Your Online Reputation
106. How to Generate More Reviews
• Ask immediately after their visit
• Send a personalized email with links to review sites
• Handout an online review card
• Provide URLS to review sites
• Include instructions on how to leave a review
Managing Your Online Reputation
107. How to Generate More
Reviews
• Include links to review
sites within your website
and social media sites
• Promote awareness in
your office
Managing Your Online Reputation
108. How QR Codes Benefit Your PracticeQR Codes and Your Practice
109.
110.
111.
112.
113.
114.
115.
116.
117.
118. How QR Codes Benefit Your PracticeQR Codes and Your Practice
2011
2012
119. How QR Codes Benefit Your PracticeQR Codes and Your Practice
131. The Power of Video Marketing
100
Million
Number of
users who
watch videos
online each
day.
1.8
Million
Words
The value of
a 1 minute
video.
53x
More likely to
get a page
one ranking
with video.
132. Benefits of Video Marketing
• Engage patients on your website
• Stand out from the competition
• Stay cutting-edge
• Be remembered
• Drive website traffic
• Show the personality behind your practice
• Educates patients
• Increases demand for services
The Power of Video Marketing
133. Promote products, services, and brands.Sell
Provide information about procedures
and services.Educate
Real Patients. Real Results.
Builds Credibility.
Showcase
How Can You Use Video?
The Power of Video Marketing
134. Where Can You Promote Your Video?
The Power of Video Marketing
146. Getting Started on YouTube
YouTube Best Practices
• Video Titles:
− Important factor for ranking
− Include keywords/search phrases
− Include location and/or practice name
− 5-7 Words/45 Characters
− Be Catchy!
147. Getting Started on YouTube
YouTube Best Practices
• Description
− Make it compelling
− Include some keywords
− Add a clickable URL
• Duration
− As required, but…
− 3 to 4 minutes max.
• Tags
− Use 5-10 tags for each video
− Examples: Practice Name, City, Product Name, Benefits
153. Rule #1
Content is King!
Use relevant keywords and
phrases in your content.
"Think about the words users
would type to find your pages,
and make sure that your site
actually includes those words
within it.”
- Google Webmaster Guidelines
Improve Your Online Visibility
154. Rule #2
Use Good Page Titles
• Include relevant keywords
• Approx. 5-10 words
• List keywords in order of importance (left to right)
• Use same keywords within the content of the page
Improve Your Online Visibility
155.
156.
157. Rule #3
Get Incoming Links
• Quality incoming links
− Must be relevant
− The higher the page rank, the better the link
− The more “top level” the referring page, the better the link
How to Determine Page Rank:
Google Toolbar: http://www.google.com/toolbar
Improve Your Online Visibility
159. Rule #3
Get Incoming Links
• Possible Link Sources:
− Associations
− Study Clubs
− Peers/Referral Partners
− Vendors
− Dental Insurance Directories
− Educational Institutions (.edu domains are powerful!)
− Social Media Sites
− Community Forums (Yahoo! Answers)
Improve Your Online Visibility
160.
161. Rule #3
Get Incoming Links
• Possible Link Sources:
− Associations
− Study Clubs
− Peers/Referral Partners
− Vendors
− Dental Insurance Directories
− Educational Institutions (.edu domains are powerful!)
− Social Media Sites
− Community Forums (Yahoo! Answers)
Check Your Incoming Links:
Search “link: www.yourdomain.com”
Improve Your Online Visibility
162. Rule #4
Use a Good Description Meta Tag
• Use relevant keywords
• Include city and profession (e.g. San Marcos Dentist)
Improve Your Online Visibility
163. Tip: Repeat description meta tag at bottom of website
Makes description meta tag 100% relevant
164.
165. Rule #5
Use Sitemaps Protocol
• Introduced by Google in June 2005
• Contributed to Search Community
• Adopted by ALL major search engines
• Spoon feeds search engines using XML code
Check Your Website:
www.yourdomain.com/sitemap.xml
Improve Your Online Visibility
166.
167. • No Guarantees!
– Google Webmaster Guidelines:
• Buyer Beware!
− Google Webmaster Guidelines:
Improve Your Online Visibility
168. Do you follow the Google Webmaster Guidelines?11
What are your most important SEO techniques?22
How do you measure results and success?33
What is the process and what do you intend to do?44
Can you show examples of client success stories?55
Improve Your Online Visibility
Questions to Ask When Hiring an SEO Firm
169. “After careful review of several website design
firms, TDA Perks Program believes that
ProSites is the right choice for our members.”
– David Baker
General Manager, TDA Perks Program
Only Website Provider Endorsed by TDA Perks Program