4. 4
Engaged teams exceed
their counterparts
• Profitability +33%
• Customer Loyalty +56%
• Productivity +48%
• Retention +50%
• Security +50%
Gallup
THE BENEFITS
OF A MOTIVATED WORKFORCE
The top reason people
leave their jobs is
because they
DO NOT FEEL
APPRECIATED
Gallup
Committed
employees deliver
57% more effort than
uncommitted employees.
Towers Perrin
4
Sodexo - Sales Presentation
5. 4
IN WHAT PEOPLE THINK
• Feeling truly valued
• Feeling engaged
• Sharing the same values
• Sens of belonging
INSPIRING BEHAVIORS
THAT BRING OUT THE BEST
IN PEOPLE
5
Sodexo - Sales Presentation
IN WHAT PEOPLE DO
IN WHAT PEOPLE
ENGAGE OR SAY
• Build safe environment
• Change their health
behaviors
• Recruit clients
• Increase sales
• Improve partner loyalty
• Valuing their partners
• Promoting their company
• Recognizing their peers
12. 12
Sodexo - Sales Presentation
OUR PROCESS
15
DELIVER
Continuous improvement
DISCOVER
Your challenges
MANAGE
Your programme
DESIGN
Your tailored solution
DISPLAY ALL PROCESS
13. 13
Sodexo - Sales Presentation
OUR PROCESS
15
DISCOVER
Your challenges
• Analysis and Review
(Qual & Quant)
• Proprietary consumer surveys
• Engagement KPI / ROI assessment
• Identify Stakeholder & core needs
DISPLAY ALL PROCESS
14. 14
Sodexo - Sales Presentation
OUR PROCESS
15
DESIGN
Your tailored solution
Industry bench-marking
Establish Objectives & Core Principles
SMART KPIs
Configurable program design
Communication strategy
Engage the Right Team
DISPLAY ALL PROCESS
15. 15
Sodexo - Sales Presentation
OUR PROCESS
15
MANAGE
Your programme
• Program Management & Assessment
• Dedicated Client Team Structure
• Technology
• Rewards
• Communication Deployment
DISPLAY ALL PROCESS
16. 16
Sodexo - Sales Presentation
OUR PROCESS
15
DELIVER
Continuous improvement
Performance Management
Indicators and Metrics
Ongoing Surveys
Reporting, Analytics and Reviews
Metric Milestone Contingency Plans
Program Refreshment
DISPLAY ALL PROCESS
17. 17
Sodexo - Sales Presentation
OUR PROCESS
15
DISCOVER
Your challenges
• Analysis and Review
(Qual & Quant)
• Proprietary consumer surveys
• Engagement KPI / ROI assessment
• Identify Stakeholder & core needs
MANAGE
Your programme
• Program Management & Assessment
• Dedicated Client Team Structure
• Technology
• Rewards
• Communication Deployment
DESIGN
Your tailored solution
Industry bench-marking
Establish Objectives & Core Principles
SMART KPIs
Configurable program design
Communication strategy
Engage the Right Team
DELIVER
Continuous improvement
Performance Management
Indicators and Metrics
Ongoing Surveys
Reporting, Analytics and Reviews
Metric Milestone Contingency Plans
Program Refreshment
MENU
19. 4
SAYREWARD :
OUR INTEGRATED PLATFORM
19
Sodexo - Sales Presentation
TECHNOLOGY PLATFORM
• Software as a Service
• Interfaces through Web services
• Secured Infrastructure and Data
Management
• Compliance
• Multi-lingual
• Multi-currencies
• Communications Center
FRONT OFFICE HELPDESK
PROJECT MANAGEMENT
TEAM
• Global / local deployment
• Culture adaptation
• Multi-lingual
• Available via phone and Email
• Answer & issues’ resolution within
24h
• End-users Knowledge
• Handle the site creation, filing of
the domain name,
• Support the launch of the program
• Participants management,
• Points, and redeem control
• Reporting
Fully integrated platrform to help you to implement
customized incentive, recognition and behavioural
program across your entire organisation.
20. Sodexo - Sales Presentation
CONFIGURABLE PLATFORM
Customizable
home page
• Following your visual identity
(colors, company banner and logo)
• Personalized welcome text on login
page & home page
• Customized PPPI ( purcharse power
parity index)
Ecards, emails, sms
Push and pull
Segmented and personalised
Animation module to create and send newsletters,
put online quizzes, propose mini games.
Tailored
communication
tool
20
21. Sodexo - Sales Presentation
BENEFICIARY INTERFACE
21
• Autonomy of beneficiaries to order their gifts
• Easy Tracking of orders and deliveries
• Assistance through hotline to support the
employees/ beneficiaries
• GIFT : International catalog of over
200,000 references
• USER FRIENDLY :
Access to personalized environnement
22. Sodexo - Sales Presentation
OUR REWARDS-
GLOBAL REACH AND LOCAL FULFILLEMENT
22
DIGITALS
SODEXO GIFT
&CARDS
MERCHANDISE
• Electronics
• Computing
• Wellness & Wellbeing…
• E-musics
• E-games and E-Software
• travel and hotel
Available in 35 countries
over the world with a wide
range of affiliates network
WE COVER MORE THAN
200 COUNTRIES WITH MORE
THAN 100 000 REWARDS
23. 23
Sodexo - Sales Presentation
OUR SERVICES
DEDICATED PROGRAM MANAGEMENT TEAM
360° VIEW
AND A FULL CONTROL OVER
ALL ACTIVITIES
1 team per client
Dedicated project & program manager
Manage
THE PROGRAM
(Creation of compelling challenges,
update of results, after-sales service)
2
Communicate
PERSONALLY
WITH YOUR PARTICIPANTS
3
Analyze
THE RESULTS VIA OUR ANALYTIC
DASHBOARDS
Monitor
YOUR BUDGET AND ITS
PERFORMANCE
regular business review
4
1We support
THE IMPLEMENTATION
STEPS OF YOUR PROGRAM
(Retro planning, definition of marketing
& communication actionset – up
meeting)
25. Sodexo - Sales Presentation
OUR GROUP
BILLION IN
REVENUES€18 EMPLOYEES
419,000 LARGEST
EMPLOYER
WORLDWIDE
18th
EMPLOYEES
32,000 MILLION
CONSUMERS
SERVED DAILY
75 COUNTRIES80
25
26. Sodexo - Sales Presentation
LEADER IN INCENTIVES
AND RECOGNITIONS PROGRAM
SODEXO BENEFITS & REWARDS Services
COUNTRIES
WITH OFFICES35
MILLION
AFFILIATED
WORLWIDE
1,2
MILLION
REVENUES
€ 900
EMPLOYEES
4 100
26
27. Sodexo - Sales Presentation
OUR LEGITIMACY
CSR PARTNERSHIP
Improve the Quality
of Life to the
work environment
OUR MISSION AWARDS
27
28. Sodexo - Sales Presentation
ON-GOING GLOBAL PROGRAMS
AROUND THE WORLD
USA
Recognition program
100 countries
BRAZIL
Reward
30 countries
FRANCE
Sales Incentive
BELGIUM
Product promotion
36 countries
28
31. COSMETICS INCENTIVE PROGRAM
Activity • FARMEC S.A. – major Romanian Cosmetics & Home Care
manufacturer, exporting it’s products in over 30 countries from Europe,
Middle East and Africa
• Farmec has over 21% market share in cosmetics and about 10.000
clients in traditional trade market.
Results - ROI
• 30% growth using the platform
• 1060 self-registrations of the participants
• 72% validated registrations by Farmec
• Over 80% of the points have been used on over 600
products: IT&C, Electronics, gifts, house & garden care.
• Clients(traditional trade shops) loyalty to its brands (Gerovital,
Ana Aslan...) + sales volume increase on traditional trade
market
• Farmec targeted over 1.000 clients
• Main challenge was that Farmec wanted to see the
involvement of the potential participants
Needs
• Self-registration of the participants using a link.
• Sodexo sent a report each week with the registrations. Farmec
decided subsequently which registered participant should be
validated and receiving points.
• Over 1.000 registration in 4 months
Solution
32. FINANCIAL SERVICES
INCENTIVE PROGRAM
Activity
• Reliance Capital- part of Reliance group – one of India’s leading
conglomerate
• Program for Home & Mortgage finance
Results - ROI
After 18 months
• Channel partners excited with the launch of the
program ( welcome gift, launch event etc)
• Active participation 95% registered
• More than 70% point redemption during the
redemption period.
• Client happy with the progress of the program
• To drive, reward & recognize channel partners for : volume
contribution, growth and consistency
• Multi brand partners – build loyalty for reliance
• Design program structure, tier rules & benefits
• Customized website, point based
• program management and fulfillment of benefits
• Communication Centre for regular engagement
Needs
Solution
33. FMCG CHANGE AND RECOGNITION PROGRAM
Danone Baby Nutrition’s core requirement was twofold:
• To drive understanding of & bring to life the company’s CODE behaviours
– beliefs about how individuals & the business should act.
• To ensure employees are recognised by managers & to have the chance
to thank peers.
Needs
Solution
Danone Baby Nutrition DNA PROGRAM
Dna (Demonstrate, Nominate, Appreciate) is an online portal making
recognition easy & driving CODE using everyday examples & situations. It was
launched at an employee conference with strong creative which built on
CODE’s initial identity.
One simple level of recognition – a way to say thank you -with the chance to
win a prize in the monthly draw ensured the process for giving recognition
was easy & spontaneous. A
further twice-yearly award takes place at a live event where business-wide
voting on the strongest example of CODE behaviour decides who the
winners are. Each recognition made is personalised & offers the nominator
the option
to send either a printed card or an instant e-card. dna is supported by the
ongoing communications plan including a section in the company’s weekly
newsletter & monthly e-shot.
34. FMCG CHANGE AND RECOGNITION PROGRAM
Danone Baby Nutrition DNA PROGRAM
Results In the first 3 months, 60% of the total
audience had been recognised through dna
& 73% of the audience had logged in at least
once, many staff logging in at the weekend
suggesting a real interest & engagement
with the programme.
Quote
“I love the DNA programme! I think it is a great way for us all to appreciate our
colleagues and highlight people who really
make a difference. I can think of numerous people that I will be nominating, so I look
forward to sharing these with everyone
and reading about how others are living and breathing the CODE culture”
35. OIL & GAZ CHANGE
MANAGEMENT PROGRAM
leading player in the UK in electricity, natural gaz and energy services supplier.
Objective:
Support change from system process to customer driven business
New vision:
Our customer’s trusted energy partner
New values:
Through being genuinely helpful people
Act fairly- Make things simple – know our stuff – Right things righ – Do what is expected & more
The solution: the BUZZ program
Engagement program towards 10000 employees that drive behaviors towards those new values
37. OIL & GAZ CHANGE
MANAGEMENT PROGRAM
The scheme has also helped the organization to break down barriers between senior managers and employees, with every
member of staff allowed to nominate any other person in the organization for recognition.
Strong results within one year:
38. OIL & GAZ CHANGE
MANAGEMENT PROGRAM Implement an engagement program to
support change…
…from system process to customer
driven business
39. INSURANCE
RECOGNITION PROGRAM
Aviva Spotlight is an award winning recognition programme which has
been successfully running for over 4 years. The scheme is available for
all Aviva staff from Senior Executives to the call centre team, field
based workers to employees in administrative roles.
Needs
Solution
The programme’s primary objective was to build a culture of peer to peer
recognition; empowering staff to nominate & reward their colleagues for
work they believe have contributed to the success of the company.
The solution was a revolutionary online portal called Spotlight.
Spotlight allowed employees to quickly & easily nominate an
individual or team for a job well done! Successful nominations lead
to the nominee receiving a reward to the value determined by the
nominator & recognition company wide.
Employee reward values were loaded into an online points banking
system, where employees could choose to save them for a ‘dream
product’ or spent them as they wished. Upon spending these points
employees had the option to choose from over 800 reward items;
Employees have positively embraced the additions to
the programme, with electronic vouchers recently
overtaking the amount of paper vouchers ordered on a
monthly basis, second now to reloadable card orders.
Results
