Service Center is a business process management (BPM) system with unique features designed to rapidly create paper less work environment, connect people anywhere, anytime over web, improve workflow and work management process in organizations
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ServiceCenter Overview
1. People Benefits Presents Overview of Service Center Business Process Management System People Benefits. All Rights Reserved. NOTE : Press ‘N’ or ‘P’ or ‘->’ or ‘<-’ on key board to move forward or backward and to go to next slide. Thanks.
2. Agenda 1. Business Challenges 2. Value Proposition 3. Product Overview 4. Key Screen Shots 5. Brief Summary of Features 6. Technical Information 7. Contact Us
16. Sample Business Scenario Training report Ensure development targets and progress by process automation. All individuals’ setup development plans which are approved by managers. HR and managers plan trainings based on reports. Individuals report trainings and management can use data to monitor progress. Individual development plan Training and Performance Credit Note Sales orders Automates key marketing processes. Single event approval process is used for planning and approval for all key events in the year. An online ordering process ensures error free submission and automatic routing of tasks to each supply chain colleague. Alerts notify delays and ensure timely delivery. Policy is setup for authorized signatory list for granting mandatory approvals based on amount, management uses reports for activity monitoring such as events in an area in next week and orders per product. Event Approval Marketing and Distribution Material Request Connects the field force across Pakistan and the world to management and office colleagues. All call planning is done online. Managers and office colleagues view reports such as who is doing what and where to support business. Support to field is provided via processes that can be tracked and no need to chase head office for statuses such as request for promotional material. Co field visits and field support is improved. Sales Call Plan Sales Key Benefits Process Name Process Type
17. Sample Business Scenario Machine maintenance Improve manufacturing operations and enforce ISO and OHSAS mandatory process approvals. Automate work order processes including online requests, automatic assignment based on work load or location or other attributes such as machine type. Improve uptimes through scheduling of routine maintenance tasks. Improve worker performance using features such as service level management and escalation alerts, dashboards, multi level problem history, resource lists like machines, team work management and custom reports. Building maintenance Plant Operations Maintenance Contracts Facilitate users with easy to use online Helpdesk. Reduce IT’s call logging and task management work load. Improve overall performance through features such as service level management and escalation alerts, dashboards, multi level problem history, resource lists like PCs, team work management and custom reports. Improve vendor management through contracts, scheduled yearly renewals and viewing work history reports. Helpdesk IT Service Desk Employment Contracts Facilitate HR and ensure timely delivery by providing a single process with workflow for all key recruitment tasks including request from each department, short listing, interviews, and final selection. Additionally HR can manage all contractual employees through executing contracts and scheduling automatic renewal alerts. New Hiring Recruitment management Key Benefits Process Name Process Type
36. Settings User Management Locations Resource Management Service Management Rule Engine Forms Alerts My Information Data Management Requester View Requester Home Service Offerings Enter Request My Requests My Scheduled Services Requester Alerts Provider View Provider Alerts My Work Work Actions My Team's Work Reports Dashboard Global Monitoring and custom reports Global Requester Status Brief Summary of Feature List
37. Service Center is hundred percent (100) web based application designed on latest web technologies such as Ajax and XML web services. This makes it universally accessible from any machine on intranet and internet without any client side application. Additionally Ajax and JQuery enhances application performance and makes it feel like its running from desktop. Application is developed in three layer architecture including data access layer, business access layer and presentation layer. This makes it easy to modify and manage overall application. Following components are used to develop Service Center: 1. Microsoft .Net Frame work 2.0 2. ASP.Net 2.0 3. C# 4. ASP.Net Ajax extension 1.0 5. MS SQL Server 2000 6. External Application integration using XML web services 7. User interface design using JQuery and style sheets Technical Information
38. Contact Us People Benefits Email - [email_address] Office - (92-21) 3-482-2225 Mobile - (92-302) 816-5130, 0300-2584597, 0321-3800310 Web – www.peoplebenefits.com.pk Address - Suite # A 16, 4th Floor, Usman Plaza, Main University Road, Gulshan-e-Iqbal, Sindh, Karachi, Pakistan. People Benefits. All Rights Reserved.
