3. Clarity
• Be open and welcoming
• Be honest about the chances of success
• Be willing to share ideas, advice and opinion
• Be prepared to clarify with the client that your
advice has been understood
• Be clear about further work required
• Be realistic about timescales
4. Consistency
• Everyone needs to be giving the same message
– whatever that is
• The service should be the same even though the
situations and outcomes may differ
• Clients should be able to rely on a set level of
service being delivered
• Clients should enter the planning process with a
reasonable expectation of the outcome
• Decisions should show that the LPA treat people
equally and apply the same rules
• Work with the planning committee to drive
through consistent decision making
• Make sure that you are consistently good
5. • Confidence is built over time
• There is a need to build relationships both within
your team and externally to gain confidence
• Fit the service you offer to the requirements of
the business
• Confidence could mean the difference between
a business locating in one area over another
• Poor practice will be retained in the memory far
longer than the good
• Confidence boosts morale and further improves
service
Confidence
6. • Communication is key
• Reputation can be gained and lost on the back
of communication
• Communication is not just two way
• Lack of communication within the Council can
be the most frustrating part of development
• LPAs have a role in working with stakeholders
and Councillors to enable the best scheme to
come forward
• Communication is an ongoing part of the
delivery process
Communication
7. Ansty Park
• Sainsbury’s Store Support Centre operational since 2012 - 15,516 sqm
unit on site formerly occupied by Ericsson
• Extension of 16,659 sqm B1a floor space proposed in two new office
buildings to provide facilities for up to 1200 employees
• Planning application received by RBC end Aug 2014, approved
beginning Nov 2014
• A need to be flexible on mix of B1a/b uses for this site - retention of
high-technology aspect of the overall employment site, but important
that B1a use permitted as contribution to sub-regional jobs
8. • 40ha site – allocated employment land of A45 close to Coventry
Ryton
• Build to suit units of 100k – 500k sq. ft. and mix of B2 (e.g. JLR) and B8
(UK Mail) end users
• Site ‘stalled’ during recession but recent progress has been rapid:
Units 3 (JLR) and 4 (LG) - outline approved Sep 2012, reserved
matters approved May 2013 and completion in 2014
Unit 5 (Freeman) – reserved matters approved in just 7 weeks
July/Aug 2013 and completion by end of 2014
9. Eden Park North
• Excellent strategic location off
M6 J1
• 36ha employment site for B2/B8
allocated in 2011 Core Strategy
• Subdivided for 5 units – largest
of which approved for 800,000
sq. ft. – likelihood of all B8
delivery
• Outline application approved Aug
2013
• Infrastructure works commenced
Autumn 2013
• Unit RG-1 (pre-let to H&M)
reserved matters approved Feb
2014
• Unit complete by end 2014
10. • New £25m UK HQ
• 11,635 sqm four storey building for B1
• 1.38 ha outdoor secure stock-in-transit area
• Application received and validated Jul 2012
following pre-application advice
• Decision issued Oct 2012
• Completion 2015
• 340 new jobs, 650 jobs retained
Volkswagen Financial Services
Expansion - 2014/2015
11. • New £70m bakery facility
• 250,000 sq. ft. warehouse and production unit
• Reserved matters received and validated Aug 2013
• Decision issued Oct 2013
• Viability considerations
• Completion 2015
• 200 new jobs
Brioche Pasquier – Expansion
2014/15