Vom Intranet zum Digital Workplace
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Vom Intranet zum Digital Workplace Presentation Transcript

  • 1. Vom Intranet zum Digital WorkplacePage 1 - The Digital Workplace – ONE Konferenz - 09-05-2012 ONE Konferenz, Zürich, 09.05.2012 Stephan Schillerwein Head of Research Infocentric Research AG Twitter: @IntranetMatters
  • 2. Infocentric Research Infocentric Research AG is an innovative consulting, software and research company based in Baden, Switzerland. From intranets to digital workplaces, from corporate websites to social media, from collaboration to enterprise content management – we cover the entire spectrum of information management and online media. As a dynamic, mid-sized consulting company with highly experienced and dedicated specialists, Infocentric Research has helped 100+ satisfied customers, small and large and across all industries. Our professional services reflect the full project lifecycle ranging from strategy definition,Page 2 - The Digital Workplace – ONE Konferenz - 09-05-2012 conceptual design to usability, governance, architecture and implementation. We are passionate about unleashing the value of business information to transform your organization into a truly digital enterprise!
  • 3. Why current Intranets cannot solve the most importantPage 3 - The Digital Workplace – ONE Konferenz - 09-05-2012 problem they should address
  • 4. Your Intranet – the most expensive menu plan in the world! Forrester: “93% of all employees use an intranet at least weekly, however, … mostly … for basic functionsPage 4 - The Digital Workplace – ONE Konferenz - 09-05-2012 such as company directory, benefits information, and payroll.” Credits: - Picture: http://www.colosseum-werbung.ch/werbegestaltungen.html - Forrester: http://www.forrester.com/Research/Document/Excerpt/0,7211,55142,00.html
  • 5. Why the Intranet is not key to people System B SystemPage 5 - The Digital Workplace – ONE Konferenz - 09-05-2012 A My Work System C The Intranet
  • 6. Typische Probleme heutiger Intranets • Akzeptanz und Nutzung • Bedeutung für’s Unternehmen • Budget und RessourcenPage 6 - The Digital Workplace – ONE Konferenz - 09-05-2012 • Nutzen und Return on Investment • Konkurrenzierung und Abgrenzung • Steuerbarkeit und Qualität • ... und viele mehr!
  • 7. … während gleichzeitig das Informationschaos exponentiell zunimmt!Page 7 - The Digital Workplace – ONE Konferenz - 09-05-2012
  • 8. Business Perspective Business Goals Intranet • Increase earnings • CMS • Increase turn-overs • Portal • Decrease costs • Collaboration Spaces • Create wealth for investors • Wiki • Create sustainability • Blogs • Social NetworkPage 8 - The Digital Workplace – ONE Konferenz - 09-05-2012 (economicallly, ethically, socially) • Microblogging (Social • Cater to stakeholders GAP Messaging) • Execute strategy • Audio-/Video-Casting • Forums • Increase market share • Media-Sharing • Restructure, Integrate, M&A • Prediction Markets • Increase Competitiveness • RSS • Mash-ups • ...
  • 9. Understanding information workPage 9 - The Digital Workplace – ONE Konferenz - 09-05-2012 and the need to transform your company into a digital organization
  • 10. The new world of work Blurring of internal and external Increase in Device knowledge work independence and workersPage 10 - The Digital Workplace – ONE Konferenz - 09-05-2012 Consumerisation & new Speed outpaces instruments / classical IT channels Location and time independence Workplace Democratization
  • 11. What is information work? ThinkPage 11 - The Digital Workplace – ONE Konferenz - 09-05-2012 Speak Information & Write Work Listen & Read
  • 12. State of Information Work Economy and Organizations in general U.S. economy loses $900b to Organizational performance $1.5t a year down by 29% UK economy loses £67b a underperformance in dealing year with complexity Employees Searching takes up to 2 hours More than half of per day information needed not 1 in 3 employees frustratedPage 12 - The Digital Workplace – ONE Konferenz - 09-05-2012 searchable by failed searches ¼ of full work day wasted Important information 1 in 3 searches not hard to find for 1 in 2 successful Hidden cost $14k per 70% of customer agents lack employee/year 25% time loss due to overload information Management information not 63% make critical decisions 86% not prepared for available in time w/o being informed information risk issues 1 in 2 lacks cross- 40% use wrong 1 in 2 managers overloaded organizational information information with information 54% of decisions are made difficult
  • 13. Page 13 - The Digital Workplace – ONE Konferenz - 09-05-2012 Productivity loss in information work >25%
  • 14. What are the Secrets to Successful Strategy Execution?Page 14 - The Digital Workplace – ONE Konferenz - 09-05-2012 Structural Decision Information Motivators Reorg’s Rights Flow 26 25 50 54 Harvard Business Review: “The Secrets to Successful Strategy Execution”, Booz & Company, 2008
  • 15. Page 15 - The Digital Workplace – ONE Konferenz - 09-05-2012 in the different Digital Workplace What needs to be
  • 16. The Digital Workplace creates the Missing Link • I don’t know who you are! • I don’t know what your job is! • I don’t know what your are currently working on!Page 16 - The Digital Workplace – ONE Konferenz - 09-05-2012 • I don’t know what you’re interested in! • I don’t know what you want to do next! • I have no idea what you mean with «expenses»!?! •Quelle: Secretary: "Gabriele - Die perfekte Sekretärin: 1956 Chefs mit kleinen Fehlern», •diepuppenstubensammlerin, http://www.flickr.com/photos/diepuppenstubensammlerin/5668327945/
  • 17. Context in the Digital Workplace Tasked-based Interaction-based • Processes • Documents used • Position • Websites visited • Roles • Information subscribed to • (current) location • Functions often made use of • •Page 17 - The Digital Workplace – ONE Konferenz - 09-05-2012 Projects Defined preferences • Cases • Current location in the system • Meetings scheduled • Communities (Memberships) • Tasks • Documents and content • Experiences authored • Competencies • Comments • Skills • Tags, Bookmarks • Events visited • Rating, Votes • … • Contacts (per email, IM, VoIP...) • Searches • ...
  • 18. Page 18 - The Digital Workplace – ONE Konferenz - 09-05-2012 The «CIA Method»: information finds you!
  • 19. Page 19 - The Digital Workplace – ONE Konferenz - 09-05-2012 Universal Inbox
  • 20. Page 20 - The Digital Workplace – ONE Konferenz - 09-05-2012
  • 21. From vision to reality:Page 21 - The Digital Workplace – ONE Konferenz - 09-05-2012 An approach for digital transformation
  • 22. If Management thinks everything is fine … SolutionPage 22 - The Digital Workplace – ONE Konferenz - 09-05-2012 Reaction Problem
  • 23. Page 23 - The Digital Workplace – ONE Konferenz - 09-05-2012 on … Areas a Digital Workplace Initiative needs to focus
  • 24. Page 24 - The Digital Workplace – ONE Konferenz - 09-05-2012 Call to action You are here
  • 25. Q&APage 25 - The Digital Workplace – ONE Konferenz - 09-05-2012 Free Download: http://bit.ly/n3xuI4 stephan.schillerwein@infocentricresearch.com www.infocentricresearch.com www.intranet-matters.de twitter.com/IntranetMatters delicious.com/Infocentric_Research