Anna Middlemiss, Public Health Consultant at Wakefield Council and Gaynor Endeacott, Project Manager at Healthwatch Wakefield present on their approach to patient evaluation.

1. “100 down 900 to go!”
An approach to patient evaluation
Anna Middlemiss, Public Health Consultant
Wakefield Council
Gaynor Endeacott, Project Manager
Healthwatch Wakefield

2. “ True genius resides in the capacity of
the evaluation of uncertain, hazardous
and conflicting information.”
Winston Churchill

3. Why integrate services?
My care is planned with people who work
together to understand me and my carer (s) put
me in control, co-ordinate and deliver services
to achieve my best outcomes.”
Integrated Care and Support collaboration

4. Weaknesses when using patients in
evaluations
• Unrepresentative of patient population
• Literacy and language issues
• “Come to” not “go to” model
• Power
• Unsystematic

5. The Wakefield Model
• Peer to peer
• Older people viewed as assets in the system
• Representative sample
• Scale – 1000 patients

6. Measuring the patient experience
Gaynor Endeacott

7. The Process
 Face to face interview in patients
home
 Using specially trained
Healthwatch volunteers
 Structured questions
 Piloted on 20 people
 Just over 100 completed so far

8. Challenges
 Volunteers
Recruitment, training and
support
 Interpreting patient data
 Comments received and how
these are handled