This document discusses the importance of self-presentation and professional etiquette in the workplace. It provides tips on proper dress, hygiene, communication skills, and etiquette for different situations like dining, telephone calls, and emails. Maintaining confidentiality, treating all people with respect, and conducting oneself to the highest standards are emphasized. Body language, introductions, and avoiding gossip are also addressed.
21. Etiquette is a French word which means “ticket”.
In a professional sense, this includes behavior towards clients
and colleagues which is in their best interest.
Professional Etiquette
Office Etiquette
Dining Etiquette
Telephone Etiquette
E-mail Etiquette
Body Language
27. You may overhear the conversations of others. Apply the “so what” rule. Don’t
refer to what you’ve heard and don’t add your own advice.
With each request – SAY PLEASE
With each completion – SAY THANK YOU
With each gratitude received – SAY YOU’RE WELCOME
With each error - APOLOGIZE
28.
29.
30. If you are not
happy inform
politely
maintain confidentiality of business
information
33. Turn your head from
the table when you
cough or sneeze
Never start eating off your tray until
you are at your seat.
NEVER TALK TO WAITERS
AS IF THEY ARE SERVANT
34. Before placing a caller on
hold, ask their permission
first and thank them
Answer calls by the
second or third ring
Practice good listening
skills
Use the caller’s name in
your conversation.
35. than to keep someone on hold too long.
Do not forget
It is better to return a call
to return the call if promised
36. E-mail should be concise & to the point.
Make use of proper spelling, grammar & punctuation.
Always answer swiftly.
Include your signature.
Learn to read the E-mail before you send it.
37. E-mail should be concise & to the point.
Make use of proper spelling, grammar & punctuation.
Always answer swiftly.
Include your signature.
Learn to read the E-mail before you send it.
38. E-mail should be concise & to the point.
Make use of proper spelling, grammar & punctuation.
Always answer swiftly.
Include your signature.
Learn to read the E-mail before you send it.
39. E-mail should be concise & to the point.
Make use of proper spelling, grammar & punctuation.
Always answer swiftly.
Include your signature.
Learn to read the E-mail before you send it.
40. E-mail should be concise & to the point.
Make use of proper spelling, grammar & punctuation.
Always answer swiftly.
Include your signature.
Learn to read the E-mail before you send it.
