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Franchise presentation

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  • 1. The word “TENDER” means…. “to make an offer” The word “TENDER” means…. “to make an offer”
  • 2. Tender Center has physical stores at which vendors display items for sale Tender Center sells the items to the highest tender on a commission basis. Tender Center has physical stores at which vendors display items for sale Tender Center sells the items to the highest tender on a commission basis.
  • 3. Tender Center is similar to a group of auction houses… … except it is a “single bid, blind auction” Viewing is every Friday, Saturday and Sunday Tenders close 3pm Sunday, and the highest bid wins. Tender Center is similar to a group of auction houses… … except it is a “single bid, blind auction” Viewing is every Friday, Saturday and Sunday Tenders close 3pm Sunday, and the highest bid wins.
  • 4. We sell almost anything… Items $1 to $100,000… We have even sold airplanes… We sell almost anything… Items $1 to $100,000… We have even sold airplanes…
  • 5. Sounds easy….. it isn’t 26 stock turns a year. No repeat stock 1000’s of different vendors 10’000’s of different buyers We need extremely efficient systems The Tender Center is a software package Sounds easy….. it isn’t 26 stock turns a year. No repeat stock 1000’s of different vendors 10’000’s of different buyers We need extremely efficient systems The Tender Center is a software package
  • 6. Computer System 1st 17 sales – no system at all 
  • 7. Franchise Advice Consultants Pets Paradise Autobarn Forty Winks Pack & Send Bakers Delight Fisher and Paykel, Nando’s Noodle Box The Weight Works National Australia Bank Pets Paradise Autobarn Forty Winks Pack & Send Bakers Delight Fisher and Paykel, Nando’s Noodle Box The Weight Works National Australia Bank
  • 8. Competitors that have closed Grafton Cairns Nerang Southport Alice Springs Gosford Nundah Darwin Gatton Springwood Cardiff (Newcastle) Mildura Rockhampton Tamworth 2x Wanganui - New Zealand Hastings – New Zealand Palmerston North – New Zealand Bundaberg – Currently for sale Competitors that have closed Grafton Cairns Nerang Southport Alice Springs Gosford Nundah Darwin Gatton Springwood Cardiff (Newcastle) Mildura Rockhampton Tamworth 2x Wanganui - New Zealand Hastings – New Zealand Palmerston North – New Zealand Bundaberg – Currently for sale
  • 9. Tender Center has spent $ millions on software development Tender Center has spent $ millions on software development
  • 10. Tender Center Business System Larger stores handle 1500 new lots - 750 Tender forms - 3000 tenders Every week This large volume of information must be handled Accurately Efficient Communication Maximising Sales Minimising Costs Automating the system as much as possible Prompting the Manager what needs doing No loose ends Tender Center Business System Larger stores handle 1500 new lots - 750 Tender forms - 3000 tenders Every week This large volume of information must be handled Accurately Efficient Communication Maximising Sales Minimising Costs Automating the system as much as possible Prompting the Manager what needs doing No loose ends
  • 11. The Tender Center Business System Efficient Communications • Brenda Phone system – Answers all telephone calls 24hrs, 7 day a week – Tender Results – Vendor Results – This system uses Text to Speech Software – it can even say Names and Lot Descriptions! – Handling both incoming and outgoing calls – Caller ID • Results Online – My Tender Center – all Tender and Vendor activity on one screen – Tender Results - – Vendor Results – • Bulk SMS – automatically send SMS’s to customers • Automatic Emailing • Automatic Post Generation Maximising Sales • Online Tender Sale - Selling goods online in an eBay type environment • Inbuilt Automatic Customer Loyalty Programs • Inbuilt Negotiation Prompts to get the negotiating ball rolling between Vendors and Tenderers thereby creating higher turnover • Systems to recognise staff that are good negotiators and who are making money for the store The Tender Center Business System Efficient Communications • Brenda Phone system – Answers all telephone calls 24hrs, 7 day a week – Tender Results – Vendor Results – This system uses Text to Speech Software – it can even say Names and Lot Descriptions! – Handling both incoming and outgoing calls – Caller ID • Results Online – My Tender Center – all Tender and Vendor activity on one screen – Tender Results - – Vendor Results – • Bulk SMS – automatically send SMS’s to customers • Automatic Emailing • Automatic Post Generation Maximising Sales • Online Tender Sale - Selling goods online in an eBay type environment • Inbuilt Automatic Customer Loyalty Programs • Inbuilt Negotiation Prompts to get the negotiating ball rolling between Vendors and Tenderers thereby creating higher turnover • Systems to recognise staff that are good negotiators and who are making money for the store
  • 12. The Tender Center Business System (cont) Minimising Costs • Data Entry using OCR (Optical Character Recognition) Scanning – 3 Times faster than manual data entry – Tender / Vendor Form is instantly available as an image on the computer screen. Which is very helpful later in the sale because you do not have to keep flicking through a big pile of Tender / Vendor Forms • Accountable Cash Procedures to counter Staff Theft • Use of offshore staff Legal • Trust Accounting • Police Records • Motor Dealers Records Other • Delegating Tools and “What to do now” prompts • Self service systems The Tender Center Business System (cont) Minimising Costs • Data Entry using OCR (Optical Character Recognition) Scanning – 3 Times faster than manual data entry – Tender / Vendor Form is instantly available as an image on the computer screen. Which is very helpful later in the sale because you do not have to keep flicking through a big pile of Tender / Vendor Forms • Accountable Cash Procedures to counter Staff Theft • Use of offshore staff Legal • Trust Accounting • Police Records • Motor Dealers Records Other • Delegating Tools and “What to do now” prompts • Self service systems
  • 13. OCR Data Entry High speed data entry that we outsouce to India for lower costsHigh speed data entry that we outsouce to India for lower costs
  • 14. New 3 tier architecture • Desktop web • Mobile web • Iphone • Ipad • Android phone • Android tablet New 3 tier architecture • Desktop web • Mobile web • Iphone • Ipad • Android phone • Android tablet
  • 15. Online Sale - integrated systems • Tmail – 130,000 email addresses • Instore Printouts - Photo on the wall of every Tender Center in Australia • Home page features Vendors see the value of this – No Sale No Charge Online Sale - integrated systems • Tmail – 130,000 email addresses • Instore Printouts - Photo on the wall of every Tender Center in Australia • Home page features Vendors see the value of this – No Sale No Charge
  • 16. For example • Sellers reserve = $1000 • Highest tender = $900 • Tender Center needs to facilitate a negotiation between the buyer and seller • The Tender System tracks staff and automatic systems negotiating statistics Negotiating Champion For example • Sellers reserve = $1000 • Highest tender = $900 • Tender Center needs to facilitate a negotiation between the buyer and seller • The Tender System tracks staff and automatic systems negotiating statistics
  • 17. Best of Both Worlds • Tender Center program integrates with ebay – uploading lots, downloading bids etc. • Ability to charge vendors for this (print a receipt from the PDA) • Some items achieve 1000 page views • Listing includes Tender Center logos, viewing times, store address and phone number • eBay has 200 million users… • For those of you in New Zealand, South Africa, or the UK, this is no problem in refining this system for Trademe.co.nz, ebay.co.za. ebay.co.uk Best of Both Worlds • Tender Center program integrates with ebay – uploading lots, downloading bids etc. • Ability to charge vendors for this (print a receipt from the PDA) • Some items achieve 1000 page views • Listing includes Tender Center logos, viewing times, store address and phone number • eBay has 200 million users… • For those of you in New Zealand, South Africa, or the UK, this is no problem in refining this system for Trademe.co.nz, ebay.co.za. ebay.co.uk
  • 18. Revenue Streams Commission A Tender of $100 Buyer pays 20% + $2 = $122 Vendor pays 20% = $20 Vendor paid = $80 Revenue for Tender Center = $42 Sale of abandoned stock Online Sale Upgrades Deliveries / Pickups Drinks and Snacks Margin on shipping Revenue Streams Commission A Tender of $100 Buyer pays 20% + $2 = $122 Vendor pays 20% = $20 Vendor paid = $80 Revenue for Tender Center = $42 Sale of abandoned stock Online Sale Upgrades Deliveries / Pickups Drinks and Snacks Margin on shipping
  • 19. Franchise System • Group Marketing – Group Wide Publicity Promotions – Camp Quality Fund Raising Tender Sale – Marketing Cooperation – Pooling our marketing dollar creates a better impact • Group Bookkeeping System – The Tender Center centralised bookkeeping system takes the stress out of accounting – The system will provide you with a monthly Financial Profit and Loss statement within days of the end of the month allowing to see exactly how you are going – Quarterly profiling / benchmarking – BAS is lodged for you (optional) – It allows you to concentrate on the most important thing – running your business!!! – You will still use your own accountant for advice / annual figures • Group Purchasing – Stationary / Printing / Clipboards / Pens / Franchise System • Group Marketing – Group Wide Publicity Promotions – Camp Quality Fund Raising Tender Sale – Marketing Cooperation – Pooling our marketing dollar creates a better impact • Group Bookkeeping System – The Tender Center centralised bookkeeping system takes the stress out of accounting – The system will provide you with a monthly Financial Profit and Loss statement within days of the end of the month allowing to see exactly how you are going – Quarterly profiling / benchmarking – BAS is lodged for you (optional) – It allows you to concentrate on the most important thing – running your business!!! – You will still use your own accountant for advice / annual figures • Group Purchasing – Stationary / Printing / Clipboards / Pens /
  • 20. Franchise Support Initial Training • We will ask you to come and experience 3 Tender Sales in 3 different existing stores. A Representative of Tender Center Franchising will accompany you for this training and will and ensure you understand all aspects of the business • A representative of Tender Center Franchising work with you in your store for your first 3 sales. Ongoing Support • Monthly Teleconference – Reviewing previous months financial figures – Reviewing and modifying the Cash Flow Budget projections • Weekly Statistics Comparisons – so you can see where your stores strong and weak points are compared to the rest of the group Initial Training • We will ask you to come and experience 3 Tender Sales in 3 different existing stores. A Representative of Tender Center Franchising will accompany you for this training and will and ensure you understand all aspects of the business • A representative of Tender Center Franchising work with you in your store for your first 3 sales. Ongoing Support • Monthly Teleconference – Reviewing previous months financial figures – Reviewing and modifying the Cash Flow Budget projections • Weekly Statistics Comparisons – so you can see where your stores strong and weak points are compared to the rest of the group
  • 21. Automatic training for new staff • Tender Center Software commences a training program on the employee’s first day • Prints one page per day for the employee to sign and file in their training log • This is a 30 day program • Tender Center Software commences a training program on the employee’s first day • Prints one page per day for the employee to sign and file in their training log • This is a 30 day program
  • 22. Task list and Management Reporting Task list and Management Reporting
  • 23. Group Skype Feed • Recognizing good performance • Important statistics and KPI’s • Creating camaraderie • Recognizing good performance • Important statistics and KPI’s • Creating camaraderie
  • 24. A better system for retail stock Take … or Tender
  • 25. Tender Center Real Estate In June 2011 Tender Center granted its first franchise for a Real Estate office under the Tender Center Brand
  • 26. Tender Center Real Estate
  • 27. Tender Center Real Estate sub-rental Rent is paid by the Real Estate Franchisee directly to the Tender Center General Goods Franchisee. The rent is paid monthly in arrears calculated proportionally to commissions earned by each business during the previous month Example Showroom Monthly Rent = $12,000 100% Tender Center General Goods gross commissions for month = $45,000 75% Tender Center Real Estate gross commission for month = $15,000 25% Tender Center General Goods rent payable = $9,000 75% Tender Center Real Estate rent payable = $3,000 25% Tender Center Real Estate sub-rental Rent is paid by the Real Estate Franchisee directly to the Tender Center General Goods Franchisee. The rent is paid monthly in arrears calculated proportionally to commissions earned by each business during the previous month Example Showroom Monthly Rent = $12,000 100% Tender Center General Goods gross commissions for month = $45,000 75% Tender Center Real Estate gross commission for month = $15,000 25% Tender Center General Goods rent payable = $9,000 75% Tender Center Real Estate rent payable = $3,000 25%
  • 28. Tender Center Real Estate Sub-rental Example #2 Showroom Monthly Rent = $12,000 100% Tender Center General Goods gross commissions for month = $45,000 50% Tender Center Real Estate gross commission for month = $45,000 50% Tender Center General Goods rent payable = $6,000 50% Tender Center Real Estate rent payable = $6,000 50% Tender Center Real Estate Sub-rental Example #2 Showroom Monthly Rent = $12,000 100% Tender Center General Goods gross commissions for month = $45,000 50% Tender Center Real Estate gross commission for month = $45,000 50% Tender Center General Goods rent payable = $6,000 50% Tender Center Real Estate rent payable = $6,000 50%
  • 29. Tender Center Real Estate Franchise Requirements
  • 30. In 2006 we were still operating on Visual dBase A 1996 language we that URGENTLY needed to replace In 2006 we were still operating on Visual dBase A 1996 language we that URGENTLY needed to replace
  • 31. October 2007
  • 32. September 2008
  • 33. September 2008
  • 34. September 2008
  • 35. September 2008
  • 36. 2008 IT Team of 5 offshore
  • 37. 2009 – 9 engineers
  • 38. A company outing to an IPL Cricket Game
  • 39. September 2008 Software Development meeting at the 1st cricket test IND v AUS in Bangalore
  • 40. December 2009
  • 41. Late 2012 – Full house
  • 42. January 2013 – New Office
  • 43. January 2013 – New Office
  • 44. January 2013 – New Office
  • 45. Our current office in 2015 40+ full time engineers Approx 3 - 5 dedicated to Tender Center Space for 80 Engineers Have signed lease for the 2nd floor Continue Tender Center Development Do development for clients of Tender Software Our current office in 2015 40+ full time engineers Approx 3 - 5 dedicated to Tender Center Space for 80 Engineers Have signed lease for the 2nd floor Continue Tender Center Development Do development for clients of Tender Software
  • 46. Tender Center offshore IT Office Photos taken Dec 2013 Our Software Engineers have - Minimum 3 years University (most have 6 years) - Minimum 2 years industry experience (most have 4+ years) - All qualifications and past experience is thoroughly checked - Applicants are put through rigorous written and practical examinations - Only 5% of applicants pass our recruitment testing - 90% staff retention
  • 47. New Systems Streamlined Stock Control / entering goods into online sale via PDA on wireless network Booking goods in - Entering goods into the Tender Center Online Tender Sale is now VERY easy 1. Scan the barcoded lot number 2. Stand back and take a photo 3. Select the online category 4. It’s done. PDA on wireless network uploads the item to Tender Online Booking goods out 1. Scan the barcoded lot number 2. System will check to ensure it is paid for and display a photo of the item as it was when it was booked in Online Tender payments and self printed receipts Booking goods in - Entering goods into the Tender Center Online Tender Sale is now VERY easy 1. Scan the barcoded lot number 2. Stand back and take a photo 3. Select the online category 4. It’s done. PDA on wireless network uploads the item to Tender Online Booking goods out 1. Scan the barcoded lot number 2. System will check to ensure it is paid for and display a photo of the item as it was when it was booked in Online Tender payments and self printed receipts
  • 48. VOIP phone calls Landlines 1.6c /min - no connection fee Mobiles 10.5c / min - no connection fee
  • 49. Offshore Call Centre - full centralised VOIP system - stores now down to 1 phone line with internet - Offshore workers making and receiving phone calls - full centralised VOIP system - stores now down to 1 phone line with internet - Offshore workers making and receiving phone calls
  • 50. Direct Marketing Systems 1. Brenda calling classifieds (VOIP) 2. Garage sale flyers (Electronic lodgment coming soon) 3. Business direct marketing Business database of territory included in the Tender Program for marketing to businesses (Electronic lodgment coming soon) 1. Brenda calling classifieds (VOIP) 2. Garage sale flyers (Electronic lodgment coming soon) 3. Business direct marketing Business database of territory included in the Tender Program for marketing to businesses (Electronic lodgment coming soon)
  • 51. • Tendering in the store (Tender form replacement) • Photos while booking goods in • Tendering at tender.net.au • Results after the sale • Tendering in the store (Tender form replacement) • Photos while booking goods in • Tendering at tender.net.au • Results after the sale
  • 52. In store self serve payment kiosk • Lower staff cost • Cashless operations • Higher security • Easier administration (daily banking) • Lower staff cost • Cashless operations • Higher security • Easier administration (daily banking)
  • 53. System goal