This document summarizes Andrew Nicols' background and areas of expertise in developing Moodle. It also outlines some common issues users face with Moodle and where to find help, including community forums, documentation, and the issue tracker. The document discusses what makes for good and bad bug reports to help improve the issue tracking process.

1. #mootau14@_andrewrn_
Help!!
How do I turn it off and on again?

2. #mootau14@_andrewrn_
Andrew Nicols
Developer
Moodle Pty Ltd
http://github.com/andrewnicols

4. •Core contributor since 2010
•Previously worked with Schools, Universities, and other organisations in the North-
West of England - Moodle for 1,000 schools
•Developer on migration from IBM Domino to Moodle at Lancaster University
•Moved to Perth in September 2013 to join Moodle HQ
•Component lead for AJAX and JavaScript, and Forums
•Also developer on some other open source projects (YUI, and Mahara)
Andrew Nicols

9. New in 2.8!!!
Per discussion subscription

10. •Some of the types of thing which can go
wrong
•Where you can go to seek help
•Bad bug reports and how to make them better
•Other places you can go for help
•How you can help others
I’ll be covering…

11. •Some of the types of thing which can go
wrong
•Where you can go to seek help
•Bad bug reports and how to make them better
•Other places you can go for help
•How you can help others
I’ll be covering…

12. Some kind of problems

16. Bonkers, 37

17. Harmonic Fields
Ulverston
Cumbria
2012

19. •Bug
•Improvement
•New Feature
Types of issue

20. Quick. Help!

21. 1. Community Forums (moodle.org)
2. Community documentation
(docs.moodle.org)
3. Issue tracker (tracker.moodle.org)
Where to get help

22. 1. Community Forums (moodle.org)
2. Community documentation
(docs.moodle.org)
3. Issue tracker (tracker.moodle.org)
Where to get help

24. moodle.org forums
•Other like-minded people, often
trying to achieve similar goals
•Twelve years of forum posts to
search through and more to
come
•Lots of technical advice and
suggestions on different ways
of using activities

26. docs.moodle.org
•The authoritative documentation
for each version of Moodle
•Wiki-based - you can improve
documentation to fill in the gaps
•Same login as moodle.org

28. tracker.moodle.org
•All reported Moodle bugs,
feature requests, improvement
suggestions, and more
•3,022 open bugs
•3,145 open improvements
•1,235 open feature requests

31. Things we I hate
•Duplicate bug reports for the same issue
•Bug reports for things which have been fixed
•Missing information
•Version
•Replication instructions
•expectations
•When you use a fake name!

34. Things we love
•Replication instructions
•Screenshots or Screencasts to demonstrate the issue
•Version information (the more detailed the better)
•To know what you expected to happen, and what actually
happened
•When you reply to our questions
•The Why

35. More things we <3
•Patches
•Involvement
•Suggestions
•Problems

36. More help

37. •Moodle User Groups (MUG)
•Moodle Partners
•Social Media
•Other conferences

38. Questions?