Opening Keynote Presentation – George Foyo at Modern Healthcare's 8th annual Workplace of the Future Conference on Wednesday, October 14, 2015 at the Omni Hotel in Nashville Tennessee.

1. 1
What Makes
Baptist Health South Florida
a Great Place to Work
GEORGE FOYO
Executive Vice President
and Chief Administrative Officer

2. 2
Our Name is Health

3. 3
South Florida’s
Largest Private
Sector Employer
• Supports 30,000 jobs across the region;
• Generates $1.8 billion in annual
household income; and
• Has a $4.2 billion impact on the
South Florida economy

4. 4

5. 5
Miami-Dade County
Population
(2,496,435)
Baptist Health Workforce (~16,000)
Hispanic
White
Black
Asian
Two Races
Other (including
American Indian,
Native Hawaiian)
We Mirror Our
Community

6. 6
A Culture of
Diversity and
Inclusion

7. 7
58
Percentage of
Women
among Executives
60
Percentage of
Minorities
in Management
A Culture of
Diversity and
Inclusion

8. 8
12,000
12,500
13,000
13,500
14,000
14,500
15,000
15,500
16,000
16,500
FY2010 FY2011 FY2012 FY2013 FY2014 FY2015
BHSF Employee Count
12,000
12,500
13,000
13,500
14,000
14,500
15,000
15,500
16,000
16,500
FY2010 FY2011 FY2012 FY2013 FY2014 FY2015
BHSF Employee Count

9. 9
WHERE WE
ARE HEADED

10. 10
TECHNOLOGY TOOLS
iCT SCANNER

11. 11
TELEMEDICINE/eICU
TECHNOLOGY TOOLS

12. 12
Miami
Cancer
Institute

13. 13
Miami
Cancer
Institute
Proton Therapy

14. 14
Dealing with
Rapid Change
• Healthcare Industry
decades of little change
• Today, change is not a choice
our survival depends on our ability to
adapt to change!
We are entering a new era:
• Disruptive technology
• Consolidation (Insurers, Hospitals)
• Vertical integration
• New financial models
a move to a
Larger Scale
HR has a critical role in managing this change

15. 15
Competition
Globalization
Economic
Conditions
Customer Needs
Technology
Regulation
External Forces Impacting Our Business
Industry in Transformation

16. 16
HOW DO WE
CONTINUE TO BE A
GREAT WORKPLACE?

17. 17
High
Performance
Culture • Employees are proud to say they work here
• Patients are satisfied
• Physicians want to join you
• Organizations want to partner with you
REWARDS OF A HIGH PERFORMANCE CULTURE

18. 18
The Values of Our
High Performance
Culture
• People
our greatest asset
• Compassion
for those we serve
• Excellence
superior quality
• Integrity and Transparency
in all our actions
• Belief
in our faith-based heritage and mission
• Stewardship
to manage resources prudently and ethically
to ensure the future ability to fulfill our mission

19. 19
Validating Our
High Performance
Culture

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• Provides direction and alignment
• Engages employees
• Creates environment for innovation
• Fosters productivity (doing more with less)
• Develops future leaders
EFFECTIVE LEADERSHIP
The Driver of a
High Performance
Culture

21. 21
Correlation between
Leadership
Effectiveness
and Engagement
Source: Annual Third-Party Employee Engagement Survey FY2014

22. 22
Leadership
Development
Programs

23. 23
10+
Years
60%
20+
Years
27%
Leadership*
Continuity
* Directors and above – More than half have over ten years of service;
more than one quarter have over 20 years.

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Employee Engagement Levels
6.3
12.2 6.7
34.6
57.7
50
59.1
30.1
39.6
0
10
20
30
40
50
60
70
80
90
100
Baptist Health
2015
Database Norm Best in Class
Actively Engaged
Partially Engaged
Actively Disengaged
Baptist Health
Engagement
Levels
Annual Third-Party Employee Engagement Survey (Aug. 17 – Sept. 8, 2015)

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Employee
Development
Programs

26. 26
GIVE THEM A VOICE
SET CLEAR EXPECTATIONS
PROVIDE A SUPPORTIVE ENVIRONMENT
Our Employees Love Working Here Because We…
REWARD SUPERIOR PERFORMANCE

27. 27

28. 28
Survey Item
Baptist Health
Percent
Favorable
2015
Change
From 2014
National
Healthcare
Norm
Best-In-Class
Healthcare
Norm
There is a culture of trust
in this organization.
83 +3 54 74
Trust in Our Organization
Annual Third-Party Employee Engagement Survey (Aug. 17 – Sept. 8, 2015)

29. 29

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GREAT
REWARDS
• Competitive Pay
• Team Bonuses
• Kaizen Awards
• And many others

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Benefits and Special Perks
TUITION ASSISTANCE HOME BUYERS BENEFIT TRANSPORTATION BENEFIT

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Benefits and Special Perks
WELLNESS CENTERS EARLY LEARNING CENTERS

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