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Building a
Collaboration
Infrastructure
Building a Collaboration Infrastructure - Table Of Contents
Solutions
In premise
Endeavor
Enterprise
Mission Critical
Hosted
Startup
Endurance
Cruise
Hybrid
Xf + Exchange
Xf + Lotus Notes
Xf + Google Mail
Support
Subscription
Policy
Lifecycle Support
Customers
Case Studies
SBI Life
Taurus
Aegon
Ref Customer
Motif
ABG
Deployments
Integration
Security Appliances
Directory Servers
Business Applications
Servers and Storage
Clients
Backup Solutions
Migration
From Exchange
From Lotus
Consolidation
From Open Source
From Hosted Solutions
Attachment Vault
CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS
HybridHostedIn Premise
Advantages of open
standards
The extreme flexibility provided by a
system built on Open Standards makes
it:
• Easy to address the segmented and
differentiated needs across the
enterprise
• Easy to make a more productive
use of your IT Budget
• Easy to choose and deploy the
different layers of hardware and
software involved in creation of
this infrastructure
• Easy to interface with other parts
of the IT infrastructure
• Easy to manage across the life cycle
of Creation-Maintenance-Renewal
Connect Xf offers a
Lego like architecture
built around open standards
that can be used to put together
various different combinations of
applications and devices to meet
the specific needs of an enterprise
Corporate BPO Finance Government Healthcare Logistics
Education IT Manufacturing Energy &
Power
More…More…
CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS
HybridHostedIn Premise
Enterprise
When to select In Premise Email?
• Best suited for medium to
large enterprises
• Suitable when the aim is to
integrate Email with other
systems
• Suitable when data security is a
concern
• Suitable for companies who
already have a dedicated IT
team Inhouse
• Suitable to interface with other
parts of the IT infrastructure
• Suitable to manage the life
cycle of Creation-Maintenance-
Renewal
• In Premise Email solution comprises of mail
servers deployed in your own corporate data
center – where all your mail boxes are hosted
• You have full control of the data, privacy and
security of your email infrastructure including
mail servers, gateways, security setup, mailbox
storage, archiving and routing servers
• You need a dedicated team to manage the email
system, spread across Head Office and remote/
branch offices
What is In Premise Email?
Endeavor Mission Critical
CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS
HybridHostedIn Premise
Endeavor
Highlights
• In Premise Mail Server at a
Single Site
• As low as Rs. 595 per user per
year
• Best suited for upto 5000 users
• Uptime upto 99.5%
Key Benefits
• Complete control over the
setup
• Privacy of the data and servers
• Additional flexibility to add
storage, archival at local site
Enterprise Mission Critical
CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS
HybridHostedIn Premise
Highlights
• In Premise Mail Server at
multiple sites
• As low as Rs. 795 per user per
year
• Best suited for upto 7500 users
• Uptime upto 99.5%
Key Benefits
• Complete control over the
setup
• Privacy of the data and servers
• Optimized local mail flow to
reduce bandwidth
consumption for local mail
• Higher performance for
remote users due to local
server presence
• Additional flexibility to add
storage, archival at local site
Endeavor Enterprise Mission Critical
CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS
HybridHostedIn Premise
Highlights
• In Premise Highly available
setup
• As low as Rs. 795 per user per
year
• Best suited for upto 50,000
users
• Uptime upto 99.9%
Key Benefits
• Highly available setup with
redundancy at all levels
including site DR for a very
high level redundancy.
• Complete control over the
setup
• Mail server at local data center
to optimize on local mail flow
and reduce bandwidth
consumption for local mail
• Additional flexibility to add
storage, archival at local site
• Can deploy distributed site
servers
Administrator Console
Mobile Access
Browser Access
Desktop Access
Mission CriticalEndeavor Enterprise
CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS
HybridIn Premise
EnduranceCruiseStart up
When to select Cloud
Email?
• Best suited for startups and
small to mid-size businesses
• Suitable when the aim is to get
started quickly, gain flexibility
and save cost - in terms of
licensing, hardware, resources,
storage, etc
• Suitable for companies who do
not have/ want an In-house
team to manage IT
Infrastructure
• Pay per use
• Cloud Email solution comprises of a Mail Service
Provider who hosts your mails in a commercial
Data Center, and users can access this over the
Internet
• The Mail Service Provider completely manages it
– so you neither need to setup Email
Infrastructure in your premises nor need an IT
team to maintain it
• Cloud Email is offered in a Software As A Service
(SaaS) model – which is scalable and has flexible
subscription options
What is Cloud Email?
Hosted
CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS
HybridIn Premise
Cruise
Hosted
Highlights
• Reliable Hosted email setup
• As low as Rs. 495 per user per
year
• Best suited for upto 2500 users
• Uptime upto 99.3%
Key Benefits
• No infrastructure investments
except for good Internet
connections
• No Maintenance staff required
• Quick and easy setup (less than
48 hours)
Start up Endurance
CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS
HybridIn Premise
Hosted
Highlights
• Highly Available Hosted email
setup + In premise server setup
• As low as Rs. 895 per user per
year
• Best suited for upto 5000 users
• Uptime upto 99.7%
Key Benefits
• Reliability of cloud
infrastructure with flexibility of
an in premise gateway server
• Local Mail gateway to optimize
on local mail flow and reduce
bandwidth consumption
• Additional flexibility to add
storage, archival, integration
with external directories and
co-existence with external
email solutions at local site
• Minimal maintenance for the
gateway server
Start up Cruise Endurance
CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS
HybridIn Premise
Hosted
Highlights
• Highly Available Hosted email
setup
• As low as Rs.1995 per user per
year
• Best suited for upto 25000
users
• Uptime upto 99.9%
Key Benefits
• Highly available, reliable on
cloud setup with multi level
redundancies to increase
uptime
• DR site to provide business
continuity
• On cloud Archival
Start up Cruise Endurance
CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS
In Premise Hosted
To resolve these choices, CIOs are increasingly turning to Hybrid
Solutions that allow them to strike a balance between cost,
sophistication, and performance
CIO’s Solution of choice
1
Sophistication of Proprietary Software Solutions
Higher cost of licensing, higher renewal cost due to
lock-in, higher migration cost due to proprietary data
formats and higher cost for support services, all
leading to a drain on the IT budget
V/S
Lower Cost of OSS Solution
Poorly designed solutions based on open source
software (OSS) put a greater demand on the IT team
for management and maintenance of the system,
which could otherwise be involved with more strategic
projects for building business competitiveness
2
Flexibility of in-house deployments
In-house deployments involve purchase, deployment,
maintenance and management of enterprise software
which can be a very involved and complex task
V/S
Convenience of hosted solutions
Hosted solutions have limitations in terms of
integration with other enterprise software to enable
creation of unique services and solutions, data security,
higher bandwidth cost, productivity loss due to
slowness of response etc.
Rapid changes in technology landscape
with newer and more options available everyday,
make the job of a CIO harder. The choice of
technologies in building the collaboration
infrastructure is fraught with risk and cost implication.
3
Hybrid
Google MailLotusExchange
CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS
In Premise Hosted Hybrid
Highlights
• Share SMTP address space
across Connect Xf and
Exchange
• Seamless mail routing
between the two systems
• Complete address book visible
to users of both systems
Key Benefits
• Save upto 80% on Exchange
and Office licensing: Divide
users amongst both systems
based on their usage
requirements
• Save on Resources: Provision
Bulk of the users on the high
performance & resource
efficient Connect Xf
• Gain from an Open Platform:
Choose from a wide variety of
open and free clients and tools
Exchange Lotus Google Mail
CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS
In Premise Hosted Hybrid
Highlights
• Share SMTP address space
across Connect Xf and Lotus
Notes
• Seamless mail routing
between the two systems
• Complete address book visible
to users of both systems
Key Benefits
• Save upto 80% on Lotus Client
& Server licensing: Divide users
amongst both systems based
on their usage requirements
• Save on Resources: Provision
Bulk of the users on the high
performance & resource
efficient Connect Xf
• Gain from an Open Platform:
Choose from a wide variety of
open and free clients and tools
Exchange Lotus Google Mail
CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS
In Premise Hosted Hybrid
Google Mail
Highlights
• Share SMTP address space
across Connect Xf and Gmail
• Seamless mail routing
between the two systems
Key Benefits
• Save upto 80% on Gmail
licensing: Divide users amongst
both systems based on their
usage requirements
• Flexibility to co-exist with in
premise Connect Xf or Mithi's
hosted email service
• Gain from an Open Platform:
Choose from a wide variety of
open and free clients and tools
Exchange Lotus
SOLUTIONS CUSTOMERSSUPPORT
ConsolidationMigrationIntegration
DEPLOYMENTS
• Online Training
Training
• Co-existence setup plan
• Integration Plan
• Project Plan
Deployment
Plan
• Servers
• Network
• Operating System
• Storage
Site
Readiness
• Installation &
configuration job cards
• Operations guide
Installation
• Migration plan
• Migration of mail storeMigration
• Audit
• Review
• Test
UAT
• Switch
• MonitorGo Live
• Handover
• Daily monitoring
Maintenance
Support
SOLUTIONS CUSTOMERSSUPPORT
ConsolidationMigration
DEPLOYMENTS
Integration
Attachment VaultBackup SolutionsClientsSecurity AppliancesDirectory Servers Servers & StorageBusiness Applications
SOLUTIONS CUSTOMERSSUPPORT
ConsolidationMigration
DEPLOYMENTS
Integration
Attachment VaultBackup SolutionsClientsSecurity Appliances Servers & StorageBusiness ApplicationsDirectory Servers
• Direct authentication with
external directory to maintain a
single password
• Sync user and contact
properties from external
directory to Connect Xf
directory
• Password policies of External
Directory applicable to all users
• Support LDAP based directories
like MSADS, Lotus Notes, RHDS,
FDS, OpenLDAP etc.
SOLUTIONS CUSTOMERSSUPPORT
ConsolidationMigration
DEPLOYMENTS
Integration
Attachment VaultBackup SolutionsClientsDirectory Servers Servers & StorageBusiness ApplicationsSecurity Appliances
• Security Appliances can
connect to Directory of
Connect Xf for validation of
sender/recipient ids
• Connect Xf can route outgoing
mail via multiple security
gateways in a load balanced
fashion
SOLUTIONS CUSTOMERSSUPPORT
ConsolidationMigration
DEPLOYMENTS
Integration
Attachment VaultBackup SolutionsClientsSecurity AppliancesDirectory Servers Servers & StorageBusiness Applications
• Helpdesk systems like OTRS
can connect over open
protocols like IMAP/POP to
map an email id
• Business applications like
HRMS/CRM/ERP can use the
SMTP services of Connect Xf as
a secure channel for
communication/alerts
• Business applications
HRMS/Intranet Portals/etc can
integrate with Connect Xf
directory over LDAP for
authentication
• Portals can use the web service
API of Connect Xf to access
data and services
SOLUTIONS CUSTOMERSSUPPORT
ConsolidationMigration
DEPLOYMENTS
Integration
Attachment VaultBackup SolutionsClientsSecurity AppliancesDirectory Servers Business Applications Servers & Storage
• Support for in server storage,
NAS, SAN, DAS
• Bare Metal and Virtualized
environments
• Customized tunings and
configurations to optimize
performance depending on
platform
SOLUTIONS CUSTOMERSSUPPORT
ConsolidationMigration
DEPLOYMENTS
Integration
Attachment VaultBackup SolutionsSecurity AppliancesDirectory Servers Servers & StorageBusiness Applications Clients
• Cross platform browser access
to the collaboration application
• Support for a wide variety of
open desktop clients like
Thunderbird, Pidgin, Neos
• Support for full sync with
mobile devices based on
Android, iOS, Blackberry etc
SOLUTIONS CUSTOMERSSUPPORT
ConsolidationMigration
DEPLOYMENTS
Integration
Attachment VaultClientsSecurity AppliancesDirectory Servers Servers & StorageBusiness Applications Backup Solutions
• Inbuilt backup solution for
small mailbox sizes
• Simple file and folder data
storage formats - Easy
integration with any External
Backup solution
SOLUTIONS CUSTOMERSSUPPORT
ConsolidationMigration
DEPLOYMENTS
Integration
Backup SolutionsClientsSecurity AppliancesDirectory Servers Servers & StorageBusiness Applications Attachment Vault
The capability allows you to
capture all inbound and outbound
attachments into a central secure
reliable storage (accessible via
FTP) as an Asset repository.
This frees up the user to freely
create and exchange the
documents, without worrying
about securing them someplace.
SOLUTIONS CUSTOMERSSUPPORT
Consolidation
DEPLOYMENTS
Integration
LotusExchange Hosted SolutionsOpen Source
Migration
Migration
Mail store
Distribution
List
Users &
Properties
Mail
Policies
Passwords
Calendar
Data
Address
Book
SOLUTIONS CUSTOMERSSUPPORT
Consolidation
DEPLOYMENTS
Integration Migration
LotusExchange Hosted SolutionsOpen Source
• Provide a list of Users and their
properties
• Provide a list of Distribution lists
and their properties
• Mail store server to server via
IMAP, needs passwords of
accounts
- Don't do and allow users
to download mail to the
client.
- PST to Open format tools
are available for TB
• Passwords - Not possible. Set
fresh passwords and enforce
users to change it on first time
login
• Calendar data - Only via
individual user export files in ical
format
• Address books synced via LDAP
• Provide a list of mail policies and
access control policies in an
document format
Migration
From
Exchange
Mail store
(IMAP)
Distribution
List
Users &
Properties
(LDAP)
Mail
Policies
(Manual)
Passwords
Calendar
Data
(iCal)
Address
Book
(LDAP)
SOLUTIONS CUSTOMERSSUPPORT
Consolidation
DEPLOYMENTS
Integration Migration
Hosted SolutionsOpen SourceExchange Lotus
• Provide a list of Users and their
properties
• Provide a list of Distribution lists
and their properties
• Mail store server to server
- Using a third party NSF file
convertor
- Don't do and allow users to
download mail to the client.
- PST to Open format tools are
available for TB
• Passwords - Not possible. Set
fresh passwords and enforce
users to change it on first time
login
• Calendar data - Only via
individual user export files in ical
format
• Address books synced via LDAP
• Provide a list of mail policies and
access control policies in an
document format
Migration
From
Lotus
Mail store
(NSF)
Distribution
List
Users &
Properties
(LDAP)
Mail
Policies
(Manual)
Passwords
Calendar
Data
(iCal)
Address
Book
(LDAP)
SOLUTIONS CUSTOMERSSUPPORT
Consolidation
DEPLOYMENTS
Integration Migration
LotusExchange Hosted SolutionsOpen Source
• Provide a list of Users and their
properties
• Provide a list of Distribution lists
and their properties
• Mail store server to server
- Possible if mail store is in
mbox or maildir format
- Don't do and allow users to
download mail to the client.
- PST to Open format tools are
available for TB
• Passwords
- If clear text passwords can
be retrieved or encryption
format supported (do a test
before confirming)
- Set fresh passwords and
enforce users to change it on
first time login
• Calendar data - Only via
individual user export files in ical
format
• Address books synced via LDAP
• Provide a list of mail policies and
access control policies in an
document format
Migration
From
Open Source
Mail store
(mbox/
maildir)
Distribution
List
Users &
Properties
(LDAP)
Mail
Policies
(Manual)
Passwords
(LDAP)
Calendar
Data
(iCal)
Address
Book
(LDAP)
SOLUTIONS CUSTOMERSSUPPORT
Consolidation
DEPLOYMENTS
Integration Migration
LotusExchange Open Source Hosted Solutions
• Provide a list of Users and their
properties
• Provide a list of Distribution lists
and their properties
• Mailstore server to server
generally not possible since we
wont have access to server
backend
• PST to Openformat tools are
available for TB
• Passwords Set fresh passwords
and enforce users to change it on
first time login (NP)
• Calendar data - Only via
individual user export files in ical
format
• Address books synced via LDAP
• Provide a list of mail policies and
access control policies in an
document format
Migration
From
Hosted Solution
Mail store
Distribution
List
Users &
Properties
(LDAP)
Mail
Policies
(Manual)
Passwords
Calendar
Data
(iCal)
Address
Book
(LDAP)
SOLUTIONS CUSTOMERSSUPPORTDEPLOYMENTS
Integration Migration Consolidation
CUSTOMERSDEPLOYMENTSSOLUTIONS
Lifecycle SupportSubscription
SUPPORT
Specifications
Enlists technical details of various
features of Connect Xf Email Server and
Baya Webmail client
Quick Start
Basic deployment guide to Connect Xf
Email Server
Admin Guide
Guide to Administration install,
configure, troubleshoot and manage
End user Guide
Learn to configure Baya Webmail Client,
Desktop Email Client, Desktop Chat
Client and Mobile Email Client
Customer Advisory
Get up to date information on new
product releases and support alerts
Self Help Tools
Getting Effective Support
Guidelines to use Customer Support
Tools, opening a ticket, ticket flow, etc.
Download Center
Download full pack and service pack of
Connect Xf Email Server.
Customer Training
Enlists the Training Agenda, covered
topics during training, tutorial, etc.
Paid Support
DEPLOYMENTSSOLUTIONS CUSTOMERSSUPPORT
Lifecycle SupportSubscription
Policy
A Time Bound contract
between Mithi and Customer
to receive complete Lifecycle support
for the setup during the contract period
for the specified number of mailboxes.
DEPLOYMENTSSOLUTIONS CUSTOMERS
Lifecycle Support
SUPPORT
Subscription
Express AMC Subscription
Subscription type Connect Xf Express -
Startup/ Cruise/ Endurance/
Endeavor/ Enterprise/ Mission
Critical
Support type
Open Forums (Free) or
Priority Support (Paid)
Assurance/ Privilege/ Priority
Assurance/ Privilege/ Priority
Updates (Hot fixes) On release of OSS edition  
Upgrades (Service packs) On release of OSS edition  
Next Generation
Software
On release of OSS edition At additional charge 
Knowledge base (Wiki)   
Administrator training at
Mithi Pune
At additional charge At additional charge 
Solution Upgrade On release of OSS edition
Additional charge for remote
and onsite support
Additional charge for remote and
onsite support
Quarterly audit of the
setup
Available if paid support Not available 
Policy
DEPLOYMENTSSOLUTIONS CUSTOMERSSUPPORT
Subscription Lifecycle Support
Self Help
• Installation Guide
• Online Administration Guide
• Online end user Guide
• Customer Advisory
Consulting
• Collaboration infrastructure setup design consulting by
expert and experienced team
• Creation of a detailed technical proposal with sizing
requirements, etc
Implementation
• Detailed planning for the site readiness
• Automated installation and upgrade
framework to reduce deployment time
• Efficient migration tools to reduce
migration time
• Partners available for On site presence
if required
Training
• Online training material available for
administrators
• Free training to Customers on Product
and related systems
Maintenance
• L1 support
• L2 escalation team for deeper troubleshooting
• L3 escalation team for product fixes
• 24/7 phone support for Priority customers
• Tie ups with partners for on site facilities management
• Periodic server audits to monitor security and performance
Renewal
• Research and development of new
releases incorporating updated/new
open source software and application
enhancements
• Upgrades/Updates available during
subscription period
Helpdesk
• Ticketing system to ensure tracking,
and follow-up
• Simple system to create tickets by
sending an email
• Console to generate reports on all
tickets open, on hold and closed
DEPLOYMENTSSOLUTIONS SUPPORT CUSTOMERS
Ref CustomersCase Studies
DEPLOYMENTSSOLUTIONS SUPPORT
Ref CustomersCase Studies
ABGMotifSBI LifeTaurus
CUSTOMERS
Aegon
DEPLOYMENTSSOLUTIONS SUPPORT CUSTOMERS
Ref CustomersCase Studies
Aegon
Taurus Mutual Fund
Industry- Finance
“We were looking for an Email Solution, which is robust, easy to administer, low on cost and which uses Open Source
technology. We also saw that Connect XF has an Easy to use Interface wherein my IT Team can easily maintain &
configure various
controls.“
- Chaitanya Kaikini ( IT Manager at TMF)
REQUIREMENT
• Collaboration solution hosted in-
premise with a mail cleaning, store
and forward parking service at a
carrier grade MSP setup on the
cloud
• The application should be Easy to
manage, Secure and based on the
Open source platform
• Extremely fast email delivery speeds
are critical to the business
• The solution should support chat to
reduce noise and cost of
communication
• Compliance archival mandatory
BENEFITS
• Robust and Easy to maintain setup
requiring minimal intervention from
the IT team
• Major cost savings comes from
using the shared Cloud setup, which
reduces the need for deep
investments in infrastructure and
maintenance
• Rich end user features and support
for access devices offer a no-
compromise experience to the users
ABGAegon MotifSBI LifeTaurus
DEPLOYMENTSSOLUTIONS SUPPORT CUSTOMERS
Ref Customers
“The combination of Mithi's proven expertise on email and collaboration technologies and Trimax's capabilities with
running scalable data center services, have helped us create a scalable and highly available collaboration platform
on the public cloud.”
- J.B. Bhaskar (CIO & Executive Member)
REQUIREMENT
• Provide a reliable, high performance
email system with rich web, desktop
and mobile client access for their
branch users.
• The email system is to be secure,
highly available, externally hosted,
fully managed and integrated with
the in-house HO email system.
BENEFITS
A low cost – no compromise
solution with 99.9% uptime, high
scalability, rich mobile device
access, 24/7
support, and easily extendible
functionality
SBI Life Insurance
Industry- Insurance
ABGAegon MotifTaurus
Case Studies
SBI Life
DEPLOYMENTSSOLUTIONS SUPPORT CUSTOMERS
Ref CustomersCase Studies
“We wanted to have an effective e-mail solution that could bring down the cost of email per employee,“
-Srinivasan Iyengar, the Director IT Operations
REQUIREMENT
Drive down the cost of providing email
infrastructure to a rapidly growing
workforce, without compromise on
performance
BENEFITS
Faster & Higher ROI is an
automatic result of lower TCO
and no compromise
Aegon Religare Life
Insurance Company
Industry- Insurance
ABGMotifSBI LifeTaurus Aegon
DEPLOYMENTSSOLUTIONS SUPPORT CUSTOMERS
Ref CustomersCase Studies
“Email communication is key for our business. We use email for client communications and also for sending
internal updates and reports to our employees. Being able to secure this channel of communication, maintain
vertical boundaries in the email flow to different clients, and maintain high visibility into the flow of
information were the key requirements for any solution we deployed.”
- Utpal Thaker, IT Manager
REQUIREMENT
• Provide a low cost, reliable and
secure email system to the staff and
agents, with 24 X 7 support
• The system should be easily
customizable and kept up to date
with regular updates and upgrades
to mitigate security vulnerabilities
BENEFITS
• 1/6 the cost of top proprietary
email solutions
• More than double the
performance and half the
resource utilization comparable
solutions
• 99.99% uptime
• Mail delivery in seconds
• Full control over mail traffic
• Hybrid setup : Best of both
worlds
Motif, Inc. Intelligent
Outsourcing
California, USA.
Headquarters in US
Industry- BPO and KPO
ABGAegonSBI LifeTaurus Motif
DEPLOYMENTSSOLUTIONS SUPPORT CUSTOMERS
Ref CustomersCase Studies
Taurus SBI Life Aegon Motif ABG
“What distinguishes Mithi clearly from other open source based solution providers is its clear vision, product
oriented approach and relentless drive to leverage the open source platform to reduce the TCO for the
customers.”
- Mr. Prasad Badiwale – VP, IT
REQUIREMENT
Consolidation of multiple email system
into a uniform system to achieve
greater manageability and lower cost
TCO
BENEFITS
Faster & Higher ROI is an
automatic result of lower
TCO and no compromise
Country/Region- India
Industry-
Manufacturing
DEPLOYMENTSSOLUTIONS SUPPORT CUSTOMERS
Case Studies Ref Customers
Corporate
More…
BPO
More…
Finance
More…More…
Government
More…
Healthcare
More…
Logistics
Mithi’s Business Email and Collaboration Software is Secure and Highly Adaptable. You
can easily manage Email, Shared Calendar, Contacts and Chat on Mobile Devices,
Desktop Email Clients and Browsers.
Over 300,000 users in over 200 enterprises across 50 cities and 15 verticals use Connect
Xf Email Server for their email and collaboration needs, deriving substantial benefits in
cost savings and performance.
Visit www.mithi.com to know how we can benefit your enterprise.
Send email at sales@mithi.com
About Mithi
Join Us!
Join our social network to stay connected and updated
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Collaboration solutions for every enterprise

  • 2. Building a Collaboration Infrastructure - Table Of Contents Solutions In premise Endeavor Enterprise Mission Critical Hosted Startup Endurance Cruise Hybrid Xf + Exchange Xf + Lotus Notes Xf + Google Mail Support Subscription Policy Lifecycle Support Customers Case Studies SBI Life Taurus Aegon Ref Customer Motif ABG Deployments Integration Security Appliances Directory Servers Business Applications Servers and Storage Clients Backup Solutions Migration From Exchange From Lotus Consolidation From Open Source From Hosted Solutions Attachment Vault
  • 3. CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS HybridHostedIn Premise Advantages of open standards The extreme flexibility provided by a system built on Open Standards makes it: • Easy to address the segmented and differentiated needs across the enterprise • Easy to make a more productive use of your IT Budget • Easy to choose and deploy the different layers of hardware and software involved in creation of this infrastructure • Easy to interface with other parts of the IT infrastructure • Easy to manage across the life cycle of Creation-Maintenance-Renewal Connect Xf offers a Lego like architecture built around open standards that can be used to put together various different combinations of applications and devices to meet the specific needs of an enterprise Corporate BPO Finance Government Healthcare Logistics Education IT Manufacturing Energy & Power More…More…
  • 4. CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS HybridHostedIn Premise Enterprise When to select In Premise Email? • Best suited for medium to large enterprises • Suitable when the aim is to integrate Email with other systems • Suitable when data security is a concern • Suitable for companies who already have a dedicated IT team Inhouse • Suitable to interface with other parts of the IT infrastructure • Suitable to manage the life cycle of Creation-Maintenance- Renewal • In Premise Email solution comprises of mail servers deployed in your own corporate data center – where all your mail boxes are hosted • You have full control of the data, privacy and security of your email infrastructure including mail servers, gateways, security setup, mailbox storage, archiving and routing servers • You need a dedicated team to manage the email system, spread across Head Office and remote/ branch offices What is In Premise Email? Endeavor Mission Critical
  • 5. CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS HybridHostedIn Premise Endeavor Highlights • In Premise Mail Server at a Single Site • As low as Rs. 595 per user per year • Best suited for upto 5000 users • Uptime upto 99.5% Key Benefits • Complete control over the setup • Privacy of the data and servers • Additional flexibility to add storage, archival at local site Enterprise Mission Critical
  • 6. CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS HybridHostedIn Premise Highlights • In Premise Mail Server at multiple sites • As low as Rs. 795 per user per year • Best suited for upto 7500 users • Uptime upto 99.5% Key Benefits • Complete control over the setup • Privacy of the data and servers • Optimized local mail flow to reduce bandwidth consumption for local mail • Higher performance for remote users due to local server presence • Additional flexibility to add storage, archival at local site Endeavor Enterprise Mission Critical
  • 7. CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS HybridHostedIn Premise Highlights • In Premise Highly available setup • As low as Rs. 795 per user per year • Best suited for upto 50,000 users • Uptime upto 99.9% Key Benefits • Highly available setup with redundancy at all levels including site DR for a very high level redundancy. • Complete control over the setup • Mail server at local data center to optimize on local mail flow and reduce bandwidth consumption for local mail • Additional flexibility to add storage, archival at local site • Can deploy distributed site servers Administrator Console Mobile Access Browser Access Desktop Access Mission CriticalEndeavor Enterprise
  • 8. CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS HybridIn Premise EnduranceCruiseStart up When to select Cloud Email? • Best suited for startups and small to mid-size businesses • Suitable when the aim is to get started quickly, gain flexibility and save cost - in terms of licensing, hardware, resources, storage, etc • Suitable for companies who do not have/ want an In-house team to manage IT Infrastructure • Pay per use • Cloud Email solution comprises of a Mail Service Provider who hosts your mails in a commercial Data Center, and users can access this over the Internet • The Mail Service Provider completely manages it – so you neither need to setup Email Infrastructure in your premises nor need an IT team to maintain it • Cloud Email is offered in a Software As A Service (SaaS) model – which is scalable and has flexible subscription options What is Cloud Email? Hosted
  • 9. CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS HybridIn Premise Cruise Hosted Highlights • Reliable Hosted email setup • As low as Rs. 495 per user per year • Best suited for upto 2500 users • Uptime upto 99.3% Key Benefits • No infrastructure investments except for good Internet connections • No Maintenance staff required • Quick and easy setup (less than 48 hours) Start up Endurance
  • 10. CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS HybridIn Premise Hosted Highlights • Highly Available Hosted email setup + In premise server setup • As low as Rs. 895 per user per year • Best suited for upto 5000 users • Uptime upto 99.7% Key Benefits • Reliability of cloud infrastructure with flexibility of an in premise gateway server • Local Mail gateway to optimize on local mail flow and reduce bandwidth consumption • Additional flexibility to add storage, archival, integration with external directories and co-existence with external email solutions at local site • Minimal maintenance for the gateway server Start up Cruise Endurance
  • 11. CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS HybridIn Premise Hosted Highlights • Highly Available Hosted email setup • As low as Rs.1995 per user per year • Best suited for upto 25000 users • Uptime upto 99.9% Key Benefits • Highly available, reliable on cloud setup with multi level redundancies to increase uptime • DR site to provide business continuity • On cloud Archival Start up Cruise Endurance
  • 12. CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS In Premise Hosted To resolve these choices, CIOs are increasingly turning to Hybrid Solutions that allow them to strike a balance between cost, sophistication, and performance CIO’s Solution of choice 1 Sophistication of Proprietary Software Solutions Higher cost of licensing, higher renewal cost due to lock-in, higher migration cost due to proprietary data formats and higher cost for support services, all leading to a drain on the IT budget V/S Lower Cost of OSS Solution Poorly designed solutions based on open source software (OSS) put a greater demand on the IT team for management and maintenance of the system, which could otherwise be involved with more strategic projects for building business competitiveness 2 Flexibility of in-house deployments In-house deployments involve purchase, deployment, maintenance and management of enterprise software which can be a very involved and complex task V/S Convenience of hosted solutions Hosted solutions have limitations in terms of integration with other enterprise software to enable creation of unique services and solutions, data security, higher bandwidth cost, productivity loss due to slowness of response etc. Rapid changes in technology landscape with newer and more options available everyday, make the job of a CIO harder. The choice of technologies in building the collaboration infrastructure is fraught with risk and cost implication. 3 Hybrid Google MailLotusExchange
  • 13. CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS In Premise Hosted Hybrid Highlights • Share SMTP address space across Connect Xf and Exchange • Seamless mail routing between the two systems • Complete address book visible to users of both systems Key Benefits • Save upto 80% on Exchange and Office licensing: Divide users amongst both systems based on their usage requirements • Save on Resources: Provision Bulk of the users on the high performance & resource efficient Connect Xf • Gain from an Open Platform: Choose from a wide variety of open and free clients and tools Exchange Lotus Google Mail
  • 14. CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS In Premise Hosted Hybrid Highlights • Share SMTP address space across Connect Xf and Lotus Notes • Seamless mail routing between the two systems • Complete address book visible to users of both systems Key Benefits • Save upto 80% on Lotus Client & Server licensing: Divide users amongst both systems based on their usage requirements • Save on Resources: Provision Bulk of the users on the high performance & resource efficient Connect Xf • Gain from an Open Platform: Choose from a wide variety of open and free clients and tools Exchange Lotus Google Mail
  • 15. CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS In Premise Hosted Hybrid Google Mail Highlights • Share SMTP address space across Connect Xf and Gmail • Seamless mail routing between the two systems Key Benefits • Save upto 80% on Gmail licensing: Divide users amongst both systems based on their usage requirements • Flexibility to co-exist with in premise Connect Xf or Mithi's hosted email service • Gain from an Open Platform: Choose from a wide variety of open and free clients and tools Exchange Lotus
  • 16. SOLUTIONS CUSTOMERSSUPPORT ConsolidationMigrationIntegration DEPLOYMENTS • Online Training Training • Co-existence setup plan • Integration Plan • Project Plan Deployment Plan • Servers • Network • Operating System • Storage Site Readiness • Installation & configuration job cards • Operations guide Installation • Migration plan • Migration of mail storeMigration • Audit • Review • Test UAT • Switch • MonitorGo Live • Handover • Daily monitoring Maintenance Support
  • 17. SOLUTIONS CUSTOMERSSUPPORT ConsolidationMigration DEPLOYMENTS Integration Attachment VaultBackup SolutionsClientsSecurity AppliancesDirectory Servers Servers & StorageBusiness Applications
  • 18. SOLUTIONS CUSTOMERSSUPPORT ConsolidationMigration DEPLOYMENTS Integration Attachment VaultBackup SolutionsClientsSecurity Appliances Servers & StorageBusiness ApplicationsDirectory Servers • Direct authentication with external directory to maintain a single password • Sync user and contact properties from external directory to Connect Xf directory • Password policies of External Directory applicable to all users • Support LDAP based directories like MSADS, Lotus Notes, RHDS, FDS, OpenLDAP etc.
  • 19. SOLUTIONS CUSTOMERSSUPPORT ConsolidationMigration DEPLOYMENTS Integration Attachment VaultBackup SolutionsClientsDirectory Servers Servers & StorageBusiness ApplicationsSecurity Appliances • Security Appliances can connect to Directory of Connect Xf for validation of sender/recipient ids • Connect Xf can route outgoing mail via multiple security gateways in a load balanced fashion
  • 20. SOLUTIONS CUSTOMERSSUPPORT ConsolidationMigration DEPLOYMENTS Integration Attachment VaultBackup SolutionsClientsSecurity AppliancesDirectory Servers Servers & StorageBusiness Applications • Helpdesk systems like OTRS can connect over open protocols like IMAP/POP to map an email id • Business applications like HRMS/CRM/ERP can use the SMTP services of Connect Xf as a secure channel for communication/alerts • Business applications HRMS/Intranet Portals/etc can integrate with Connect Xf directory over LDAP for authentication • Portals can use the web service API of Connect Xf to access data and services
  • 21. SOLUTIONS CUSTOMERSSUPPORT ConsolidationMigration DEPLOYMENTS Integration Attachment VaultBackup SolutionsClientsSecurity AppliancesDirectory Servers Business Applications Servers & Storage • Support for in server storage, NAS, SAN, DAS • Bare Metal and Virtualized environments • Customized tunings and configurations to optimize performance depending on platform
  • 22. SOLUTIONS CUSTOMERSSUPPORT ConsolidationMigration DEPLOYMENTS Integration Attachment VaultBackup SolutionsSecurity AppliancesDirectory Servers Servers & StorageBusiness Applications Clients • Cross platform browser access to the collaboration application • Support for a wide variety of open desktop clients like Thunderbird, Pidgin, Neos • Support for full sync with mobile devices based on Android, iOS, Blackberry etc
  • 23. SOLUTIONS CUSTOMERSSUPPORT ConsolidationMigration DEPLOYMENTS Integration Attachment VaultClientsSecurity AppliancesDirectory Servers Servers & StorageBusiness Applications Backup Solutions • Inbuilt backup solution for small mailbox sizes • Simple file and folder data storage formats - Easy integration with any External Backup solution
  • 24. SOLUTIONS CUSTOMERSSUPPORT ConsolidationMigration DEPLOYMENTS Integration Backup SolutionsClientsSecurity AppliancesDirectory Servers Servers & StorageBusiness Applications Attachment Vault The capability allows you to capture all inbound and outbound attachments into a central secure reliable storage (accessible via FTP) as an Asset repository. This frees up the user to freely create and exchange the documents, without worrying about securing them someplace.
  • 25. SOLUTIONS CUSTOMERSSUPPORT Consolidation DEPLOYMENTS Integration LotusExchange Hosted SolutionsOpen Source Migration Migration Mail store Distribution List Users & Properties Mail Policies Passwords Calendar Data Address Book
  • 26. SOLUTIONS CUSTOMERSSUPPORT Consolidation DEPLOYMENTS Integration Migration LotusExchange Hosted SolutionsOpen Source • Provide a list of Users and their properties • Provide a list of Distribution lists and their properties • Mail store server to server via IMAP, needs passwords of accounts - Don't do and allow users to download mail to the client. - PST to Open format tools are available for TB • Passwords - Not possible. Set fresh passwords and enforce users to change it on first time login • Calendar data - Only via individual user export files in ical format • Address books synced via LDAP • Provide a list of mail policies and access control policies in an document format Migration From Exchange Mail store (IMAP) Distribution List Users & Properties (LDAP) Mail Policies (Manual) Passwords Calendar Data (iCal) Address Book (LDAP)
  • 27. SOLUTIONS CUSTOMERSSUPPORT Consolidation DEPLOYMENTS Integration Migration Hosted SolutionsOpen SourceExchange Lotus • Provide a list of Users and their properties • Provide a list of Distribution lists and their properties • Mail store server to server - Using a third party NSF file convertor - Don't do and allow users to download mail to the client. - PST to Open format tools are available for TB • Passwords - Not possible. Set fresh passwords and enforce users to change it on first time login • Calendar data - Only via individual user export files in ical format • Address books synced via LDAP • Provide a list of mail policies and access control policies in an document format Migration From Lotus Mail store (NSF) Distribution List Users & Properties (LDAP) Mail Policies (Manual) Passwords Calendar Data (iCal) Address Book (LDAP)
  • 28. SOLUTIONS CUSTOMERSSUPPORT Consolidation DEPLOYMENTS Integration Migration LotusExchange Hosted SolutionsOpen Source • Provide a list of Users and their properties • Provide a list of Distribution lists and their properties • Mail store server to server - Possible if mail store is in mbox or maildir format - Don't do and allow users to download mail to the client. - PST to Open format tools are available for TB • Passwords - If clear text passwords can be retrieved or encryption format supported (do a test before confirming) - Set fresh passwords and enforce users to change it on first time login • Calendar data - Only via individual user export files in ical format • Address books synced via LDAP • Provide a list of mail policies and access control policies in an document format Migration From Open Source Mail store (mbox/ maildir) Distribution List Users & Properties (LDAP) Mail Policies (Manual) Passwords (LDAP) Calendar Data (iCal) Address Book (LDAP)
  • 29. SOLUTIONS CUSTOMERSSUPPORT Consolidation DEPLOYMENTS Integration Migration LotusExchange Open Source Hosted Solutions • Provide a list of Users and their properties • Provide a list of Distribution lists and their properties • Mailstore server to server generally not possible since we wont have access to server backend • PST to Openformat tools are available for TB • Passwords Set fresh passwords and enforce users to change it on first time login (NP) • Calendar data - Only via individual user export files in ical format • Address books synced via LDAP • Provide a list of mail policies and access control policies in an document format Migration From Hosted Solution Mail store Distribution List Users & Properties (LDAP) Mail Policies (Manual) Passwords Calendar Data (iCal) Address Book (LDAP)
  • 31. CUSTOMERSDEPLOYMENTSSOLUTIONS Lifecycle SupportSubscription SUPPORT Specifications Enlists technical details of various features of Connect Xf Email Server and Baya Webmail client Quick Start Basic deployment guide to Connect Xf Email Server Admin Guide Guide to Administration install, configure, troubleshoot and manage End user Guide Learn to configure Baya Webmail Client, Desktop Email Client, Desktop Chat Client and Mobile Email Client Customer Advisory Get up to date information on new product releases and support alerts Self Help Tools Getting Effective Support Guidelines to use Customer Support Tools, opening a ticket, ticket flow, etc. Download Center Download full pack and service pack of Connect Xf Email Server. Customer Training Enlists the Training Agenda, covered topics during training, tutorial, etc. Paid Support
  • 32. DEPLOYMENTSSOLUTIONS CUSTOMERSSUPPORT Lifecycle SupportSubscription Policy A Time Bound contract between Mithi and Customer to receive complete Lifecycle support for the setup during the contract period for the specified number of mailboxes.
  • 33. DEPLOYMENTSSOLUTIONS CUSTOMERS Lifecycle Support SUPPORT Subscription Express AMC Subscription Subscription type Connect Xf Express - Startup/ Cruise/ Endurance/ Endeavor/ Enterprise/ Mission Critical Support type Open Forums (Free) or Priority Support (Paid) Assurance/ Privilege/ Priority Assurance/ Privilege/ Priority Updates (Hot fixes) On release of OSS edition   Upgrades (Service packs) On release of OSS edition   Next Generation Software On release of OSS edition At additional charge  Knowledge base (Wiki)    Administrator training at Mithi Pune At additional charge At additional charge  Solution Upgrade On release of OSS edition Additional charge for remote and onsite support Additional charge for remote and onsite support Quarterly audit of the setup Available if paid support Not available  Policy
  • 34. DEPLOYMENTSSOLUTIONS CUSTOMERSSUPPORT Subscription Lifecycle Support Self Help • Installation Guide • Online Administration Guide • Online end user Guide • Customer Advisory Consulting • Collaboration infrastructure setup design consulting by expert and experienced team • Creation of a detailed technical proposal with sizing requirements, etc Implementation • Detailed planning for the site readiness • Automated installation and upgrade framework to reduce deployment time • Efficient migration tools to reduce migration time • Partners available for On site presence if required Training • Online training material available for administrators • Free training to Customers on Product and related systems Maintenance • L1 support • L2 escalation team for deeper troubleshooting • L3 escalation team for product fixes • 24/7 phone support for Priority customers • Tie ups with partners for on site facilities management • Periodic server audits to monitor security and performance Renewal • Research and development of new releases incorporating updated/new open source software and application enhancements • Upgrades/Updates available during subscription period Helpdesk • Ticketing system to ensure tracking, and follow-up • Simple system to create tickets by sending an email • Console to generate reports on all tickets open, on hold and closed
  • 36. DEPLOYMENTSSOLUTIONS SUPPORT Ref CustomersCase Studies ABGMotifSBI LifeTaurus CUSTOMERS Aegon
  • 37. DEPLOYMENTSSOLUTIONS SUPPORT CUSTOMERS Ref CustomersCase Studies Aegon Taurus Mutual Fund Industry- Finance “We were looking for an Email Solution, which is robust, easy to administer, low on cost and which uses Open Source technology. We also saw that Connect XF has an Easy to use Interface wherein my IT Team can easily maintain & configure various controls.“ - Chaitanya Kaikini ( IT Manager at TMF) REQUIREMENT • Collaboration solution hosted in- premise with a mail cleaning, store and forward parking service at a carrier grade MSP setup on the cloud • The application should be Easy to manage, Secure and based on the Open source platform • Extremely fast email delivery speeds are critical to the business • The solution should support chat to reduce noise and cost of communication • Compliance archival mandatory BENEFITS • Robust and Easy to maintain setup requiring minimal intervention from the IT team • Major cost savings comes from using the shared Cloud setup, which reduces the need for deep investments in infrastructure and maintenance • Rich end user features and support for access devices offer a no- compromise experience to the users ABGAegon MotifSBI LifeTaurus
  • 38. DEPLOYMENTSSOLUTIONS SUPPORT CUSTOMERS Ref Customers “The combination of Mithi's proven expertise on email and collaboration technologies and Trimax's capabilities with running scalable data center services, have helped us create a scalable and highly available collaboration platform on the public cloud.” - J.B. Bhaskar (CIO & Executive Member) REQUIREMENT • Provide a reliable, high performance email system with rich web, desktop and mobile client access for their branch users. • The email system is to be secure, highly available, externally hosted, fully managed and integrated with the in-house HO email system. BENEFITS A low cost – no compromise solution with 99.9% uptime, high scalability, rich mobile device access, 24/7 support, and easily extendible functionality SBI Life Insurance Industry- Insurance ABGAegon MotifTaurus Case Studies SBI Life
  • 39. DEPLOYMENTSSOLUTIONS SUPPORT CUSTOMERS Ref CustomersCase Studies “We wanted to have an effective e-mail solution that could bring down the cost of email per employee,“ -Srinivasan Iyengar, the Director IT Operations REQUIREMENT Drive down the cost of providing email infrastructure to a rapidly growing workforce, without compromise on performance BENEFITS Faster & Higher ROI is an automatic result of lower TCO and no compromise Aegon Religare Life Insurance Company Industry- Insurance ABGMotifSBI LifeTaurus Aegon
  • 40. DEPLOYMENTSSOLUTIONS SUPPORT CUSTOMERS Ref CustomersCase Studies “Email communication is key for our business. We use email for client communications and also for sending internal updates and reports to our employees. Being able to secure this channel of communication, maintain vertical boundaries in the email flow to different clients, and maintain high visibility into the flow of information were the key requirements for any solution we deployed.” - Utpal Thaker, IT Manager REQUIREMENT • Provide a low cost, reliable and secure email system to the staff and agents, with 24 X 7 support • The system should be easily customizable and kept up to date with regular updates and upgrades to mitigate security vulnerabilities BENEFITS • 1/6 the cost of top proprietary email solutions • More than double the performance and half the resource utilization comparable solutions • 99.99% uptime • Mail delivery in seconds • Full control over mail traffic • Hybrid setup : Best of both worlds Motif, Inc. Intelligent Outsourcing California, USA. Headquarters in US Industry- BPO and KPO ABGAegonSBI LifeTaurus Motif
  • 41. DEPLOYMENTSSOLUTIONS SUPPORT CUSTOMERS Ref CustomersCase Studies Taurus SBI Life Aegon Motif ABG “What distinguishes Mithi clearly from other open source based solution providers is its clear vision, product oriented approach and relentless drive to leverage the open source platform to reduce the TCO for the customers.” - Mr. Prasad Badiwale – VP, IT REQUIREMENT Consolidation of multiple email system into a uniform system to achieve greater manageability and lower cost TCO BENEFITS Faster & Higher ROI is an automatic result of lower TCO and no compromise Country/Region- India Industry- Manufacturing
  • 42. DEPLOYMENTSSOLUTIONS SUPPORT CUSTOMERS Case Studies Ref Customers Corporate More… BPO More… Finance More…More… Government More… Healthcare More… Logistics
  • 43. Mithi’s Business Email and Collaboration Software is Secure and Highly Adaptable. You can easily manage Email, Shared Calendar, Contacts and Chat on Mobile Devices, Desktop Email Clients and Browsers. Over 300,000 users in over 200 enterprises across 50 cities and 15 verticals use Connect Xf Email Server for their email and collaboration needs, deriving substantial benefits in cost savings and performance. Visit www.mithi.com to know how we can benefit your enterprise. Send email at sales@mithi.com About Mithi
  • 44. Join Us! Join our social network to stay connected and updated www.slideshare.net/connect2mithi www.youtube.com/user/connectxf www.youtube.com/user/connect2mithi www.mithi.com/blog www.linkedin.com/company /mithi- software-technologies-pvt.-ltd. www.facebook.com/connect2mithi www.twitter.com/connect2mithi