5. Labor to call & track non-payment is expensive and if not done on schedule, results in payment default
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7. Better Client Communication We use your voice and your message We use your caller I.D. We offer the option (on a live answer) to transfer to your office for immediate account resolution If your phone lines are busy, we pause the calls so that your agents are not overwhelmed. When a line opens, the calls automatically start up again.
8. Better Reporting 28 Reporting results online or via email You see a summary of calls: live answer, voicemail, transfer, undeliverable You can track the detail down to a single call. How long did they listen? Did they transfer? Voicemail? If there is no answer and no voicemail, calls are retried up to three times. % Transfer to arrange payment* *Based on average Vontoo results
9. Vontoo Professional • Direct Response Transfer Feature – “Press 1 now” to resolve your account • Online Tracking and ROI Measurement • User-Friendly API – connect your CRM Automatic? You can send us the files through our web application, or we can do a simple solution to push the data from your system. You’ll be surprised how quickly and easily this is done. Usually your first calls can go out in just a week or so from the time we agree on a solution.
10. Why We Aren’t Robo-Callers? • Dedicated Client Success Manager assigned to work with you • Apply best practices and principles to increase your overall response rate and conversion • Provide assistance complying with all FTC regulations including Fair Debt Collection Practices Act. • Connect your CRM to the Vontoo API for “automated” sending Note: the FDCPA was enacted to eliminate abusive debt collection practices by “debt collectors.” If your organization’s principle purpose in not the collection of debts owed or asserted to another party, you are not considered a “debt collector.” Thus, you can use Vontoo’s service without the need for concern regarding the FDCPA.
![Our clients tell us: IMPLICATIONS First payment default is common. Time on the phone is better spent elsewhere Tracking & measuring actual calls is attractive for management Tools that cost less but deliver strong ROI are needed Quality of recorded message is controlled and repeatable Common Collections Challenges CHALLENGES ,[object Object]](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)