Anna Wieclawski Warchol
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speech analytics big data call center analytics voice analytics aht average handle time call center analytics call quality assurance agent performance customer service employee engagement conversation analytics telecomunication customer experience data analytics call centre call recording voice of the customer
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Voice Analytics in Action - AHT

7 years ago • 231 Views
Tags
speech analytics big data call center analytics voice analytics aht average handle time call center analytics call quality assurance agent performance customer service employee engagement conversation analytics telecomunication customer experience data analytics call centre call recording voice of the customer
See more