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How to Avoid Crappy HR Software Contracts

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How to Avoid Crappy HR Software Contracts

  1. 1. How to Avoid Crappy HR Software Contracts William Tincup, SPHR
  2. 2. Situation Overview • We don’t negotiate software contracts all that often • Most contracts are provided by the vendors • We’re at a disadvantage
  3. 3. 10 Things To Consider... • Data • Renewals • Price • Termination • Exit • Training • SLA • Hours • Adoption • Maintenance
  4. 4. Data • Does your contract state who owns the data?
  5. 5. Renewals • Does your contract automatically renew?
  6. 6. Price • Does your contract guarantee that prices will not be increased?
  7. 7. Termination • Does your contract state that you can get out in 30 days or less?
  8. 8. Exit • Does your contract stipulate the process for a graceful exit?
  9. 9. Training • Does your contract include training all users?
  10. 10. SLA • Does your contract penalize the vendor for missing goals?
  11. 11. Hours • Does your contract contain variable consulting hours?
  12. 12. Adoption • Does your contract include budget for incentive programs to drive user adoption?
  13. 13. Maintenance • Does your contract include caps on maintenance fees?
  14. 14. Remember… "a feature is not a feature unless users use said feature"
  15. 15. Feedback & Thank You William Tincup, SPHR Tincup & Co. Email = william@tincup.com Website = http://www.tincup.com Mobile = 469-371-7050 LinkedIn = http://www.linkedin.com/in/tincup Twitter = http://twitter.com/williamtincup Facebook = http://www.facebook.com/tincup Skype = williamtincup

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