E-Business
E-Business <ul><li>Automation of business processes through electronic means. </li></ul><ul><li>E-Business that includes a...
E-business has been defined by IBM as ‘the transformation of key business processes through the use of internet technologi...
<ul><li>E-business technologies empower: </li></ul><ul><li>Employees </li></ul><ul><li>Customers </li></ul><ul><li>Supplie...
E-Commerce <ul><li>Electronic ordering </li></ul><ul><li>Online ordering, payment and deliver services </li></ul><ul><li>E...
Benefits of E-Business <ul><li>Cost reduction – increased revenues </li></ul><ul><li>Capability </li></ul><ul><li>Communic...
Barriers to E-Business <ul><li>E-business not relevant to some people </li></ul><ul><li>Skills and expertise to use the in...
Varieties of E-Commerce <ul><li>B2B </li></ul><ul><li>B2C </li></ul><ul><li>C2B </li></ul><ul><li>C2C </li></ul><ul><li>G2...
Market place channel structures <ul><li>Means of delivery </li></ul><ul><li>Simplest is direct </li></ul><ul><li>Intermedi...
Changes to channel structures <ul><li>Disintermediation – removal of intermediaries in supply chain (Home Depot) </li></ul...
Categorizing an e-commerce business model (Rappa) <ul><li>Brokerage model (buyer-seller) </li></ul><ul><li>Advertising mod...
Hardware & Software Infrastructure <ul><li>System architecture (machines, OS, language) </li></ul><ul><li>The internet (te...
IT & Strategy <ul><li>Role of internet in business </li></ul><ul><li>Apex should plan it </li></ul><ul><li>Suitability, ac...
Stage models (Computing evolution) <ul><li>Initiation stage (clerical) </li></ul><ul><li>Contagion stage (rapid & uncontro...
Supply Chain Management <ul><li>A supply chain encompasses all activities and information flows necessary for the transfor...
Push n Pull Models <ul><li>Push model – organization produces goods according to schedules on historical sales patterns </...
Use of IS <ul><li>Value chain </li></ul><ul><li>Value network </li></ul><ul><li>To achieve </li></ul><ul><li>Efficiency – ...
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E business

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E business

  1. 1. E-Business
  2. 2. E-Business <ul><li>Automation of business processes through electronic means. </li></ul><ul><li>E-Business that includes a financial transaction is known as e-commerce. </li></ul><ul><li>Benefits of e-business: </li></ul><ul><li>Reduced costs </li></ul><ul><li>Increased capability </li></ul><ul><li>Improved communication </li></ul><ul><li>Enhanced control </li></ul><ul><li>Improved customer service </li></ul><ul><li>Source of competitive advantage </li></ul>
  3. 3. E-business has been defined by IBM as ‘the transformation of key business processes through the use of internet technologies <ul><li>Includes: </li></ul><ul><li>On-line marketing and sales </li></ul><ul><li>Supply chain </li></ul><ul><li>Channel management </li></ul><ul><li>Manufacturing and inventory control </li></ul><ul><li>Financial operations </li></ul><ul><li>Employee workflow procedures </li></ul>
  4. 4. <ul><li>E-business technologies empower: </li></ul><ul><li>Employees </li></ul><ul><li>Customers </li></ul><ul><li>Suppliers </li></ul><ul><li>Distributors </li></ul><ul><li>Vendors </li></ul><ul><li>partners </li></ul>
  5. 5. E-Commerce <ul><li>Electronic ordering </li></ul><ul><li>Online ordering, payment and deliver services </li></ul><ul><li>EFT </li></ul><ul><li>Electronic share trading </li></ul><ul><li>Commercial auctions </li></ul><ul><li>Direct consumer marketing and after sales service </li></ul>
  6. 6. Benefits of E-Business <ul><li>Cost reduction – increased revenues </li></ul><ul><li>Capability </li></ul><ul><li>Communication </li></ul><ul><li>Control and channel efficiency </li></ul><ul><li>Visibility </li></ul><ul><li>Customer service </li></ul><ul><li>Competitive advantage </li></ul>
  7. 7. Barriers to E-Business <ul><li>E-business not relevant to some people </li></ul><ul><li>Skills and expertise to use the internet </li></ul><ul><li>Customers do not use e-business </li></ul><ul><li>Country factor conditions </li></ul><ul><li>Economic issues </li></ul><ul><li>Culture </li></ul><ul><li>Organizational type </li></ul>
  8. 8. Varieties of E-Commerce <ul><li>B2B </li></ul><ul><li>B2C </li></ul><ul><li>C2B </li></ul><ul><li>C2C </li></ul><ul><li>G2G </li></ul><ul><li>G2E </li></ul><ul><li>B2G </li></ul><ul><li>G2C </li></ul><ul><li>B2M </li></ul>
  9. 9. Market place channel structures <ul><li>Means of delivery </li></ul><ul><li>Simplest is direct </li></ul><ul><li>Intermediaries – agents, traders, brokers, dealers, wholesalers, distributors </li></ul>
  10. 10. Changes to channel structures <ul><li>Disintermediation – removal of intermediaries in supply chain (Home Depot) </li></ul><ul><li>Reintermediation – new roles for traditional intermediaries – amazon.com replacing retailers, search engines, directories, portals, e-tailers (consumer sites) </li></ul><ul><li>Countermediation – is the creation of a new intermediary by an established co to compete via e-business – airlines, grocery delivery, financial services (car sales) </li></ul>
  11. 11. Categorizing an e-commerce business model (Rappa) <ul><li>Brokerage model (buyer-seller) </li></ul><ul><li>Advertising model (ad revenue) </li></ul><ul><li>Infomediary model (collecting data about customers and selling it to other cos) </li></ul><ul><li>Merchant model (retail transaction) </li></ul><ul><li>Manufacturing model (direct selling) </li></ul><ul><li>Affiliate model (incentives to affiliate partner sites) </li></ul><ul><li>Community model (investment by consumers, content, money, time) </li></ul><ul><li>Subscription model (extra payment for VAS) </li></ul><ul><li>Utility model (pay as you go) </li></ul>
  12. 12. Hardware & Software Infrastructure <ul><li>System architecture (machines, OS, language) </li></ul><ul><li>The internet (telecommunication link) </li></ul><ul><li>www (navigation system) </li></ul><ul><li>Intranet </li></ul><ul><li>Internet </li></ul><ul><li>Server/client </li></ul><ul><li>E-mail </li></ul><ul><li>Internet protocol </li></ul><ul><li>iDTV </li></ul><ul><li>M-commerce </li></ul><ul><li>Wi-fi </li></ul>
  13. 13. IT & Strategy <ul><li>Role of internet in business </li></ul><ul><li>Apex should plan it </li></ul><ul><li>Suitability, acceptability, feasibility </li></ul><ul><li>Kalakota & Robinson </li></ul><ul><li>Knowledge building & capability evaluation </li></ul><ul><li>Develop a comprehensive e-business design </li></ul><ul><li>E-business blue print </li></ul><ul><li>Application development and deployment </li></ul>
  14. 14. Stage models (Computing evolution) <ul><li>Initiation stage (clerical) </li></ul><ul><li>Contagion stage (rapid & uncontrolled growth) </li></ul><ul><li>Control stage (standards set by management) </li></ul><ul><li>Integration stage (use of new technology) </li></ul><ul><li>Maturity stage (in line with business strategy) </li></ul>
  15. 15. Supply Chain Management <ul><li>A supply chain encompasses all activities and information flows necessary for the transformation of goods from the origin of the raw material to when the product is finally consumed or discarded. </li></ul>
  16. 16. Push n Pull Models <ul><li>Push model – organization produces goods according to schedules on historical sales patterns </li></ul><ul><li>Slow response, overstocking, bottlenecks, delays, unacceptable service levels, product obsolescence </li></ul><ul><li>Pull model – where production and distribution are demand driven </li></ul><ul><li>Reduced product obsolescence, higher service levels, reduced bull whip effect, use of electronic connections </li></ul>
  17. 17. Use of IS <ul><li>Value chain </li></ul><ul><li>Value network </li></ul><ul><li>To achieve </li></ul><ul><li>Efficiency – profitability, capacity use, yield gain </li></ul><ul><li>Effectiveness – allocation of resources </li></ul>
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