Mapping content strategy to the buyers journey was presented at the MassTLC sales and marketing conference on 3/24/16 from Gary DeAsi and Ryan Pinkham, SmartBear Software
How to Leverage Behavioral Science Insights for Direct Mail Success
Mass tlc summit-mapping-content-strategy-customer-journey-final (002)
1. Mapping Content Strategy to
the Modern Customer Journey
Gary DeAsi
Senior Manager, Digital Marketing & Brand
@gdaz
Ryan Pinkham
Content Marketing Manager
@RyanPinkham
7. 77
1 Adopting a Stages Model
& Key Factors to Consider
Mapping Content Strategy to the Customer Journey
8. 88
Understanding your Customers
SmartBear Confidential and Proprietary
Individual
Job roles, personas
Motivators
Problems, pain points
Terminology & language
Buying triggers
How solve problem before?
Organization
Industry vertical
Company size
Business model, strategy
Technology stack
Org structure
Geo locations
9. 99
Understanding your Business
Product or Service
Value propositions
Key features, capabilities
Differentiators
Complexity of solution
Use cases
Technical specifications
Technology partnerships
Sales
Pricing model
Sales model
Length of sales cycle
$ ASP
Barriers & objections
Complexity of buying decision
Market
Market maturity
Demand type
Market share
Competitive landscape
Positioning
Market trends
SmartBear Confidential and Proprietary
10. 1010
Information
• Search and browsing behavior
• Research and nurture needs
• Messaging
• Barriers to overcome
• Questions to answer
INTELLIGENCE
Content
29. 2929
Content Audit: Identify Content Gaps
SmartBear Confidential and Proprietary
Number assets / stage
Types of assets / stage
Performance of assets
Age of content
Location of content
Distribution strategy
Optimization, enhancement,
and re-purposing
Keyword research
33. 3333
3 Aligning Multi-Channel
Content Distribution
Mapping Content Strategy to the Customer Journey
Website
Social
Blog Email
Nurture
Paid
PR
Events
Community