The document describes a customer engagement solution that provides: 1) 24/7 customer feedback from any device through a highly secured system. 2) Unlimited flexibility including customizing programs, supporting many languages, and segmenting data. 3) Amazing value through a 360 degree view of customer experiences in real time and flexible, continuous, actionable data.

1. Customer Engagement
Are you REALLY listening?

2. Fully Supported
Feedback Solution
Personal, dedicated and readily available
support to address any changes in program
24/7/365 customer feedback from any internet
device
Highly secured via SSL, SFTP & PGP encryption

3. Unlimited Flexibility
Increased data segmentation with “Smart Survey”
Supports 25 languages & global distribution
Fully customized VOC program for building
brand affinity & fostering customer loyalty

4. Amazing Value
360 view of customer experiences in real time
Flexible, continuous and actionable data
Total customer engagement business solution

5. You Name the Language…
We provide the support…

6. Engagement For All Staff
Front Line Reps Direct Continuous
Feedback from the
Supervisors Customer
Floor Managers
Delivered Where
Its Needed
Center Managers

7. Intuitive Reports
Daily Reinforcement of
KPI’s
Individual and Team
Comparisons
Unlimited Data
Filtering and Views

8. √ Multiple Customer Segments
Filter the
“RIGHT” √ “Site” of the Customer
Questions
√ Answers to Previous Questions
√ Market Segment
√ Department
Compare & √ Customer Segment
Drill-Down √ Program
√ Site
√ Team and Individual

9. Score
Distributions
Customer
Segment
Comparisons

10. “Click & Graph”
X or Y Axis
Highlight Low
Scores

11. FULL ADMINISTRATIVE ACCESS
Track Every File
& Every Record
Net Response Rates
Undeliverables
Opt-Outs
EMAIL SUCCESS

12. Reporting and Data Available
Online……..Anytime
Emailed……Daily, Weekly &/or Monthly
Secure FTP Transfer
.XLS .PDF
.CSV Export .TXT
.HTML .JPG

13. Instant Email Alerts
√ Low Question Score
√ Low Average Score
√ High Average Score
√ Information Request
Delivered Immediately
to the Supervisor, QA
Department and/or
Management

14. Problem Resolution
Complete Module for Managing
Identified Issues