Make People Happy, Have Some Fun and Be Number 1! Yours Truly Restaurant. For AM & PM people
EXECUTIVE SUMMARY Blend of Italian, Chinese, continental and Indian. Located in the booming, and rapidly expanding city of Mumbai. Inspired menu from different countries Seven days a week Relaxed, friendly and correct service Hiring of experienced staff Venturing into the Catering business Total sales allocation to be 85% restaurant sales and 15% catering sales.
RAISING OF FUNDS Secured loans 40,000,000 at an interest rate of 10% Unsecured loans 20,000,000 at an interest rate of 6%
FINANCIAL SUCCESS We believe this will be achieved by offering high-quality service and excellent food with an interesting twist. Start-up expenditure Lease deposit 26,00,000 Furnishing and Interior 22,00,000 Support Equipments 20,00,000 Licensing 7,00,000
MISSION Great tasting food, but have efficient and friendly service Choice for all families and singles, young and old, male or female Employee welfare
OBJECTIVES Keeping food cost under 35% revenue. Keeping employee labor cost between 25-30% of revenue. Stay in the restaurant business with excellent food and service. Expand our marketing and advertising in neighboring cities viz. Pune and Nasik.
KEYS TO SUCCESS Unique and innovative fine dining atmosphere Great food, great service and atmosphere. Appeal to a wide and varied clientele. Public relations Controlling costs at all times without exception
Future Plan If the business is meeting its projections in an year than, we will start scouting for a second location and develop plans for the next unit.5 Year Plan 3 restaurants in different parts of the country like Delhi, Kolkata, Pune, Mumbai etc. Although the restaurant industry is very competitive, the lifestyle changes created by modern living continue to fuel its steady growth.
COMPANY DESCRIPTIONVision:Extraordinary dining experienceAim to be the best in the multi cuisine restaurant businessCompany ownership:Partnership between Shantanu Singh & Priyanka BabbarEach partner will have a holding of 50%Company location:Palm Spring Mall, Malad (west) - Link Road, Mumbai
COMPANY DESCRIPTION CONTD.Basic product offering : Italian, Chinese, Indian & Continental Healthy food (low fat, low cholesterol)Markets to be served: Students Couples / families Destination customers Working class singles Business persons Tourists
ENTREPRENEURSHIPFormalities & expenses: Registration of the company Licensing Furnishing Electrical Fitting Kitchen and Crockery InsuranceRisks & liabilities Not able to break even at the expected time Repayment of loan’s Unlimited liabilities of the partners.
Competition/Competitive AdvantageDirect Competition Kareems Lemon Grass Café MachanAdvantages Location Multi – Cuisine Expert Management Team
Competitive Edge Fusion will leverage it’s multi-pronged competitive edge to quickly gain market share. Our competitive edge is the menu, the chef, the environment, the management, the service and our friendly place. The chef has an excellent taste for what fine dining is and requires Our environment is elegant and comfortable and our decor is warm and relaxing.
Strategy And Implementation Summary Our strategy is simple, we intend to succeed by giving people a combination of excellent and interesting food in an environment that appeals to a wide and varied group of people. We will focus on maintaining quality and establishing a strong identity in our community. We will keep our standards high and execute the concept so that word-of-mouth will be our main marketing force. We will create an appealing and entertaining environment with unbeatable quality at an exceptional price.
Marketing Strategy Sell For Tomorrow—Not just Today Print media advertising Flyers Entertainment book coupons Mass Media Vehicles Billboards E- business
Sales Strategy Word’s Of Mouth Discount Coupons Free Home Delivery Concentrating on the customers experience Offer various specials throughout the week that people can come to enjoy.
MARKETING ANALYSIS7 P’s of RestaurantPRODUCT:• Product marketing deals with marketing the product to prospects, customers, and others.• The products being offered at FUSION are-a cosmopolitan flair, comfortable atmosphere, striking décor, entertainment, engaging clientele along with an international menu comprising of multi- cuisines: INDIAN, ITALIAN , CONTINENTAL and CHINESE.• FUSION will be the only restaurant among all the competition which focuses the entire menu on healthy and low-fat cookingPRICE:• Pricing is one of the most important elements of the marketing mix, as it is the only mix, which generates a turnover for the organization.• It costs to produce and design a product, it costs to distribute a product and costs to promote it.• The pricing strategies that we at FUSION will be considering during the preparation of the menu are- Competition pricing Product Line Pricing Premium pricing
PLACE This refers to how an organization will distribute the service they are offering to the end user. The organization must distribute the service to the user at the right place and at the right time. Fusion is located at Palm Spring, Malad.
PEOPLE: An essential ingredient to any service provision is the use of appropriate staff and people. The staff at FUSION is efficiently and well trained to serve the guests in the best possible way. Our staff is well trained to give to our customer’s high quality of personal service. The service delivered by our employees is a very important element of value. It is also an area where we can distinguish our selves.PROCESS: This refers to the systems that are used to assist the organization in delivering the service. A big emphasis is being placed on extensive research into the quality and integrity of our products. They will constantly be tested for our own high standards of freshness and purity.
PROMOTION: Promotion involves disseminating information about a service, product line, brand, or company. Promotion is generally sub-divided into two parts:• Above the line promotion• Below the line promotionPHYSICAL EVIDENCE: Physical Evidence is the element of the service mix which allows the consumer again to make judgments on the organization. Physical evidence is an essential ingredient of the service mix. Consumers will make perceptions based on their sight of the service provision which will have an impact on the organization’s perceptual plan of the service.
MARKET ANALYSIS SUMMARY FUSION focuses on local and tourist restaurant seekers. People that have a desire for good food and a fascinating atmosphere. The market customers for FUSION would develop from: Local Neighborhood Marketing Program Customer Frequent Diner Loyalty Program Suggestive Selling Program to increase average check Tremendous growth in upper level family income
MARKET SEGMENTATION The Business Man Happy Couples The Family High-end Singles Tourists
MARKET PENETRATION Entry into the market should not be a problem. Restaurant has high visibility with heavy foot traffic all day long. The local residents and students always support new restaurants and the tourists do not have fixed preferences. In addition, Rs.4,00,000 has been budgeted for a pre-opening advertising and public relations campaign.
SERVICE BUSINESS ANALYSIS The restaurant industry is highly competitive and risky. Most new restaurants opened by inexperienced owners struggle or fail. However, those based on solid understandings of the market needs have a much higher chance of success. Restaurants make money by taking inexpensive ingredients, combining them in creative ways, cooking them properly, and selling them at a much higher price
Market Feasibility Study A market feasibility study is essential to gauge the practicality, prospects, potential of the project, and therefore it’s feasibility We obtained an online sample of a survey conducted to gauge the tastes and preferences of city goers. The survey was done on about 120 people residents of Mumbai between 16 and 21 years. From the survey, we came up with a SWOT analysis and marketing strategy to follow.
SWOT ANALYSISSTRENGHTS First mover advantage Economies of Scale Varieties of food of the cuisine Large number of bachelors/students/IT professionals Catering to a wide range of people No good restaurant near the location
WEAKNESSES High cost of operation Not from a known group Pricing Competition Difficulty In obtaining licenses
OPPORTUNITIES New restaurants in other parts of the city Offer greater variety High growth of the Hospitality Industry and tourism Rising standard of living
THREATS Other concept restaurants People may be restrictive High attrition rate.
Questionnaire Based on the questionnaire, following feedback was obtained: People look for customer service most, followed by décor. People mind spending more money, even if they are offered quality of service 3/4th of the people surveyed visit a restaurants at least once a week.
Questionnaire They prefer Indian cuisine the most, followed by Chinese, Italian and others They look forward to new dining experiences given the opportunity While choosing a restaurant, customers are price conscious.
POSSIBLE FINANCING OPTIONS Entrepreneur’s Financial personal institutions resources Financing Options Unusual Angel investors resources Venture Business capitalists development Public offering programme
Evaluating Financing Options Personal Personal Potential Control Risk RewardPersonal Resources H H HFinancial Institutions(Debt Financing) L-M L L–MVenture Capitalists(Equity-Debt Financing) L–M L L–MAngel Investors(Equity Financing) L–M L L–MPublic OfferingsEquity Financing) L L L–HBusiness DevelopmentProgram L–M L L–MUnusual Sources L–H L L- HL – Low M – Medium H - High
COMPARISON OF VARIOUS SOURCESTYPE COST DILUTION RISK RESTRAINT ON MANAGERIAL FREEDOMEQITY HIGH YES NIL NORETAINED HIGH NO NIL NOEARNINGSPREFERENCE HIGH NO NEGLIGIBLE NOCAPITALTERM LOANS LOW NO HIGH MODERATEDEBENTURES LOW NO HIGH SOME
WHAT WE ARE CHOSING• LOANS FROM FRIENDS AND RELATIVES- 20 LAKHS(UNSECURED)• LOAN FROM FINANCIAL INSTITUTIONS -40 LAKHS(SECURED AGAINST THE BUSINESS ITSELF)INTEREST:• 6% annual rate from friends and relatives• 12% annual rate from bank
FINANCE Profit and loss account. Balance sheet. Cash flow statement.
LOCATION ANALYSIS Customer access Nearby business Population Population growth Economic conditions General business factors
MACHINERIESSupport equipments: Main equipments in kitchen: Chimney Heaters Air Conditioner Stoves Music System Fridges Computers Griller Water Filters Chillers Software’s for data analysis Trolleys Microwaves Mixers
QUALITY TESTING PROCEDURE ISO 9000-the only available internationally accepted standard for quality management system Applicable to all kinds of organization of industries in manufacturing or service sector. Systematic standardization and certifications That allows complete freedom on selection and use of processes and framing of operating procedures an work instructions
PROCESS FLOW CHART Place order Give the order to chef Get drinks for customer Deliver salad or soup order to customer Deliver dinner to customerDeliver check to customer Cash Bring change to Cash or Credit customer Credit Return credit slip to Close table and customer Collect signed slip collect tip
QUALIFICATION & CONDITION REQUIRED FOR MANPOWER Good health and stamina Keen sense of taste and smell Excellent hand/eye co-ordination Good memory for details Artistic and creative talent Excellent communication skills, interpersonal skills and team- building skills Ability to remain calm in hectic circumstances Excellent organizational skills Desire to do a precise and thorough job
SALARY STRUCTURE Main chef -500000 Chef (15000*2) -300000 Helper (7500*3) -22500 Waiter (5000*10) -50000 Manager -12000 Cleaning staff (2000*2) -4000 Total -161000 Security (3000*3) -9000 For three floors for 365 days -6066000
DUTIES & RESPONSIBILITIES Creating new recipes to please customers Hiring and supervising kitchen staff Estimating labour and food costs and altering menus to stay within budget Meeting with customers regarding menus for special occasions such as weddings, birthday parties and banquets Arranging for equipment purchases and repairs Checking the quality of raw and cooked food products Ensuring that sanitation standards are maintained Assisting with staff development and training Meeting with other managers in the organization
LONG TERM DEVELOPMENT PLAN Goals Strategies Milestones Risk Evaluation Exit plan
LONG-TERM DEVELOPMENT & EXITPLANGoals FUSION is an innovative concept that targets a new, growing market. We assume that the market will respond, and grow quickly in the next 5 years. Our goals are to create a reputation of quality, consistency and security (safety of food) that will make us the leader of a new style of dining.
Strategies Our marketing efforts will be concentrated on take-out anddelivery, the areas of most promising growth. The market changes, new products may be added to maintainsalesMilestones After the restaurant opens, we will keep a close eye on sales and profit. If we are on target at the end of year 1, we will look to expand to a second unit.
Risk Evaluation The success of our project hinges on the strength and acceptance of a fairly new market. After year 1, we expect some copycat competition in the form ofother independent units. Chain competition will be much later.Exit Plan Ideally, FUSION will expand to five units in the next 10 years. At that time, we will entertain the possibility of a buy-out by a larger restaurant concern or actively seek to sell to a new owner.