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Introduction to Business English - Day 5

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Luke Stapley
Luke Stapley
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Introduction to Business English Day 5
First… ,[object Object]
Business Ethics Time!! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Issues with cross-culture phone calls ,[object Object],[object Object]
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[object Object],[object Object]
[object Object]
[object Object]
Structure of a call ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Making Appointments ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Listen…
Practice…
Changing an appointment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Listen… ,[object Object],[object Object],[object Object]
Ending a call ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Listen…. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Handling problems over the phone ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Homework ,[object Object],[object Object]

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