How to Troubleshoot Apps for the Modern Connected Worker
08/2016 Lu Cheng Resume
1. Lu Cheng Page 1 of 4
Lu Cheng
7758 Coldbrook Lane Phone: 513-545-2266
Cincinnati, OH 45255 email: lcheng1995@yahoo.com
STRENGTHS
Leader, visionary IT architect and developer with strong hands-on technical expertise. Demonstrated skills in
strategic and architecture planning with large scale initiatives.
Accomplished Data Warehousing full lifecycle implementation practitioner.
Best in class database, Data Management, BI and Analytics expert.
Superior analytical ability to analyze, simplify and resolve complex business and technical problems.
Reputation of being the “go-to” person for getting the job done.
TECHNICAL SKILLS & CERTIFICATIONS
TOGAF®9 Certified Enterprise Architect – 2012; PRINCE2 FUNDATION (Project Management) – 2013.
15+ years in designing and developing normalized and dimensional Data Warehouses systems end to end.
20+ years Oracle guru in providing full life cycle DBA support for hundreds of database systems in 24x7
mission critical data center environment; Oracle Certified DBA; 6 years in managing MS SQL Server.
2 “Big Data on AWS” badges for Amazon Web Services big data analytics and big data cloud management.
18 years using various UNIX and Linux systems; 4+ years UNIX/Linux system administrator.
20+ Years of experiences in various technologies, tools and programming languages:
o Oracle and Microsoft SQL Server Admin and Development: RDBMS Installation, Configuration,
Backup/Recovery, Performance Tuning, Replication/DR; Tools: SQL PLUS, Enterprise Manager, AWR,
Data Guard, SQLNET/Names, PL/SQL, Oracle SQL Developer, Microsoft SSMS, Microsoft Visual Studio
(SSDT) BI Suite, TOAD.
o OLTP and OLAP System Modeling and Design; Tools: Erwin, ER/Studio, Power Designer, Oracle
Designer/SQL Developer.
o Data Warehousing and ETL: Informatica Power Center, SQL Server SSIS, SSRS and SSAS.
o Reporting and Analytics: R, OBIEE, MS SSRS, SAP Business Objects, SAP BW, IBI WebFocus, Actuate,
Hyperion Essbase, MS PowerBI, PowerQuery/PowerView/PowerPivot.
o Miscellaneous: Microsoft Azure Cloud, Amazon Web Services, Oracle PL/SQL, MS T-SQL/Stored
Procedure, IBM DB2; Various UNIX Shell Scripting, and other scripting languages, Java, C, C++,
FORTRAN; Office, Project and Visio.
PROFESSIONAL EXPERIENCE
ADVANCED COMPUTING AND COMMUNICATION - Cincinnati, OH March, 2009 – Present
Principal Data Architect and BI Analytics Consultant, Owner
Erie Insurance – Erie, PA April, 2016 – Present
Data Architect (IT Consultant)
Define informational models for multiple commercial property and casualty insurance areas utilizing IBM
Insurance Application Architecture (IAA) framework and ACORD standards.
Design and develop a centralized operational data store for reporting and risk analysis. Technologies:
SQL Server, XMLs, DB2, DataStage.
Perform as the main data modeler using Erwin to develop conceptual, logical and physical data models.
2. Lu Cheng Page 2 of 4
GREAT AMERICAN INSURANCE GROUP - Cincinnati, OH December, 2013 – February 2016
Lead Data Architect, Director of Business Intelligence and Data Management
Responsible for enterprise data management and BI strategic planning and delivery
Developed cloud and on-premises strategic roadmap with detailed multi-year implementation plan to overhaul
the entire data management ecosystem including Enterprise Data Warehouse (EDW), DataMart (DM), MDM
and BI and Analytics; led the implementation.
Performed hands-on architecture design, logical and physical modeling, ETL/stored procedure developments;
regularly conducted POCs and technical demonstrations.
Trained and transformed an underperforming DM group to be highly competent and productive; provided
technical coaching and assistance.
FIRST GROUP - Cincinnati, OH October, 2009 – December 2013
Group IT Principal Information Architect
Responsible for enterprise BI, analytics and data architecture for the FirstGroup plc, a leading transportation
operator in the UK and North America with over £6.5 billion in revenue and 124,000 employees, comprised of
Greyhound Coach Lines, First Student School Bus Transportations, First Transit and First Vehicle Services, UK
Bus and UK Rail
Crafted the company-wide BI, analytics and information management architecture with multi-year phased
deployment roadmap; performed detailed architecture planning and technical design and modeling for major BI
and analytics implementations;
Regularly conducted analytic demos and Proofs of Concept (POC) to the business; provided frequent hands-on
development, assistance, coaching and support.
Delivered operational KPI dashboards and analytics to two major divisions, enabling the leadership and entire
divisional management to effectively manage all aspects of operational excellence.
Managed the DBA group; regularly provided expert assistance and hands-on DBA supports (Oracle, MS SQL
Server and Sybase).
DUKE ENERGY - Charlotte, NC 2009 March – 2009 October (6 Months)
IT Consultant
Functioned as BI expert and DBA lead in implementing the corporate financial data warehouse
Quickly recognized as a go-to person; received recognition from the Business and IT for significant
contributions and leadership.
Provided on-going DBA support for Duke Energy mission-critical Oracle applications.
FIDELITY INVESTMENTS – Covington, KY
Principal Data Architect, Director Data Analysis 2004 – February 2009
Led the implementation of enterprise data warehouse, BI and analytics program. Defined IT infrastructure
management guidelines and best practices. Evaluated, piloted, and approved technologies. Regularly provided
expert assistance in supporting BI and IT infrastructure in a mission critical 24x7 multi-site data center
environment
Directed, hands-on designed and developed Enterprise Data Warehouse, Operational Data Store and Data Marts
using Oracle and Informatica, providing critical reporting and analytics support; this program received top
achievement awards for outstanding results.
Provided hands-on DBA and Oracle ERP Application Admin support.
Principal Data Architect 2002- 2004
Provided IT strategic planning and infrastructure design. Evaluated, piloted, and approved technologies and tools.
Defined and enforced IT standards and policies. Performed expert consulting and support.
3. Lu Cheng Page 3 of 4
Worked with executives and cross-functional leadership to develop the first multi-year data strategy for the
business unit (2,000+ associates).
Initiated the BI program; piloted the first successful dimensional Data Mart in both real-time and batch load for
400+ business and operational users; performed as lead designer, logical and physical modeler and ETL
(Informatica, PL/SQL) developer. Created numerous design patterns and templates to streamline development.
Led continuous improvements that transformed a small database shop into a first-class database management
environment through technology innovation, process standardization and automation.
Manager/Sr. Manager/Technical Advisor 1998 - 2002
Managed DBA and System Administration Group. Piloted and introduced database technologies and tools.
Defined and enforced IT infrastructure management standards and policies. Functioned as the lead DBA and ERP
administrator (hands-on involvement 50% of time).
Led and coached a new 10-member database and ERP administration group, providing 24x7 support for 100+
Oracle and 20+ Informix databases, Oracle ERP systems.
Introduced and implemented new technologies and techniques: Oracle Recovery Manager, Enterprise Manager
(Grid Control), Data Guard, centralized HA cluster of Oracle Names servers.
Created and formalized initial set of database and IT infrastructure management standards and policies.
Engineered and implemented full disaster recovery capability for several critical applications.
Lead DBA/Oracle ERP Administrator 1998 – 1998 (6 months)
Provided 24x7 full administration and design support for over 40 Oracle databases. Installation, configuration,
administration support and performance tuning for implementing Oracle (Manufacture) ERP Application.
Received commendation from Sr. Vice President for significant contributions to the success of ERP
implementation.
Initiated standardization of database management, administration and development support.
CINCINNATI BELL INFORMATION SYSTEM (Convergys) – Cincinnati, OH 1995 – 1998
Database Administrator/Lead Database Administrator
Provided full database administration and development support for over two dozen telecommunication activation
systems for seven major telecommunication clients.
Pioneered full Disaster Recovery capability using Oracle Advanced Replication (among the first in US). The
capability was essential for the client’s retail stores (hundreds nationwide) to stay operational after Hurricane
Fran damaged its Raleigh primary data center in 1996. Success was twofold: received high praise from client,
and earned millions in revenue, as CBIS rolled out similar capabilities for other major telecommunication
clients.
Functioned as Oracle DBA and UNIX System Admin
UNISYS CORPORATION - Paoli, PA 1994 – 1995
Software Engineer, LINC & Power Client Business Unit
Provided pre-sale and post-sale technical support for LINC application. Installed operating system, database and
application; configuration and tuning.
Emerged quickly as “go-to” person for product setup, demonstration, trouble-shooting, and support.
TSINGHUA UNIVERSITY- Beijing, China 1985 – 1986
Assistant Professor, Department of Applied Mathematics
AUTHORS/HONORS/AWARDS
Author of over a dozen IT strategies, technology guidelines, standards, and best practices.
Special presenter on Advanced Replication Implementation and Maintenance at 1997 Oracle OpenWorld.
4. Lu Cheng Page 4 of 4
Technical Reviewer for Oracle Distributed System, O'Reilly & Associates – 1997.
Technical Reviewer for Oracle Built-in Packages, O’Reilly & Associates – 1998.
Recipient of many MVP awards from Fidelity.
Citation for Excellence in Teaching, University of Minnesota.
EDUCATION
June 1994 M.S., Computer Science, University of Minnesota, Minneapolis, MN
August 1993 PhD, Mathematics, University of Minnesota, Minneapolis, MN