Limeade has worked around the clock, consulting doctors and heeding the advice of subject matter experts to launch new activities that are now available to incorporate into your customer experiences. We encourage you to join us for this webinar where we’ll be sharing best practices to support employees with care during times of crisis.

1. Care in Crisis
March 2020

2. Meeting
Agenda
1. The why of care in crisis
2. How to approach care
3. Experiencing Care: How to integrate
Care in Crisis into your experience
4. Customer best practices
5. Call to action
6. Discussion

3. Limeade Team
Henry Albrecht
CEO, Limeade
Lauren Chucko
Vice President, Customer Success,
Limeade
Ryan Shirah
Solution Architect, Limeade

4. Limeade Results Model
Companies achieve better people and business results when they actively show CARE for
employees, and help their employees care for themselves.
Care in Crisis
When crisis happens, caring for your employees is a top priority.

5. When employees feel
their organization
cares about them,
they are:
10x
more likely to
recommend their
company as a great
place to work
9x
more likely to stay
at their company for
three or more years
7x
more likely to feel included
at work
4x
less likely to suffer
from stress and
burnout
Limeade Institute, 2019

6. How to approach
Care in Crisis

7. This is really an at-risk time and it’s more
important than ever, to care for
employees.
— Dr. Laura Hamill,
Limeade Chief People Officer,
Chief Science Officer
Employers need to make sure their people
know they have their best interests at
heart, that they care about them as
humans, that they are supported and that
they feel safe.

8. With Limeade,
every employee
knows their
company cares
Whole Person
Care and support for the
whole person
Whole Company
Every manager, team and
leader inspires and supports
you
Whole Ecosystem
Right resource to the right
person at the right time

9. Whole Person
Whole-Person
Well-Being
Health and Safety
• Physical: sleep, activity, healthy eating, drink water
• Emotional: stress management, reframe your mindset, stay connected
while working remotely
• Work: What Energizes you at Work? Connect my organization’s mission,
Get comfortable and get productive, Cheer Someone On
• Financial: plan ahead, review your spending
• COVID–19 : Learn the facts, prevent the spread, social distancing
• How to set up an at-home workspace
• Clean and disinfect your workspace
• Work from home tips
Self-Care
• Handwashing – Wash Hands to Help Prevent Illness
• Avoid touching your eyes, nose and mouth
• What to do if you are feeling sick
• Visit your primary care provider

10. Whole Company
Manager/ Leaders
Networks, Teams,
Peers
• Manager check-in
• How to have a great 1:1
• Leader videos and communications
• Care champions
• Employee Resource Groups
• Team well-being challenges
• Check-in with a colleague
• “Breakroom” chats
Organization
• Care communications – frequent, clear and supportive
• Poll/survey: Check-in with your employees
• Check-in with employees at designated locations
• Ask HR
• Virtual meeting tips and tricks

11. Whole Ecosystem
Policies
COVID-19
Resources
• MyUpdates – real time communications, work from home policies, travel
policies
• Care in Crisis channel
• Groups and group chat for communication by location
• Crisis policy
• Deliver real time information from CDC or WHO
• Link to videos and credible resources
• Travel restrictions and guidance
Resources &
Programs
• EAP
• Coaching
• Health Plan – e-visits
• Sleep
• Mental health, stress, and meditation resources
• Financial and retirement partners and resources

12. TeamLimeade Examples

13. Experience Care in
Crisis

14. Experience Care In Crisis
Use Limeade ONE to reach every employee with critical real-time
communications
Communicate resources, company policies and real
time communications to your employees.
MY UPDATES
Create a “Care in Crisis” channel to communicate with
and reach employees in times of crisis.
CHANNELS
Create a group for specific locations to communicate
targeted messages via the crisis channel.
GROUPS
Provide real time information to different locations and
respond immediately with up to date information.
GROUP CHAT
Create a task for employees to “check-in” within a
designated location to confirm they are safe during
times of crisis.
TASKS
Allow your employees to share important public
information directly with their social networks.
POSTS
Deliver real time information from reputable resources
to your employees (e.g. CDC/WHO updates).
FEED
Recommend whole person well-being actions to
encourage self-care, maintain strong manager check-
ins and promote relevant resources.
ACTIVITIES

15. Customer best practices
Christina Relacion
Integrated Communications
Manager
Covenant Health
Reed Horanburg
Senior Manager, Global Employee
Engagement
TE Connectivity
Ronnie Gilbertson
Customer Success Director
Limeade

16. Covenant Health
Response to COVID-19 Outbreak

17. • Dec. 31, 2019 – WHO learns mysterious pneumonia has sickened dozens in China
• Jan. 11, 2020 – China reports first COVID-19-related death
• Jan. 21, 2020: First confirmed COVID-19 case in U.S. (Washington State)
• Jan. 23, 2020: China imposes lockdown of Wuhan
• Jan. 29, 2020: Covenant Health sends email to all employees
• Jan. 30, 2020: WHO declares global health emergency
• Feb. 5, 2020: Diamond Princess cruise ship quarantined
• Feb. 13, 2020: Covenant Health posts video update to employees, community
• Feb. 26, 2020: First case of suspected local transmission in U.S.
• Feb. 29, 2020: First death reported in U.S.
COVID-19
Timeline

18. Jan. 29, 2020 – email to all employees
• System’s Chief Medical Officer
sends email to approx. 4,000+
employees
• Outlines symptoms to look out
for in Coronavirus
• Defines initial screening
guidelines for our 3 hospitals and
dozens of physician practices

19. Feb. 13, 2020 – Video update posted
• CMO provides video update of what CDC
knows about COVID-19 to-date
• Uploaded to our intranet, mobile app
(Engage Covenant), public websites and
social media
• Multi-channel / multi-audience effort
• Ability to reach our frontline staff, many
without computer access
Engage Covenant, built on Limeade ONE

20. March 2, 2020 – Systemwide Task Force convened
• Task Force meets weekly
• Includes members of our 3 hospitals,
10 post-acute care facilities
• Breaks down into a dozen
workgroups (HR, IC, Supply, clinical,
etc.)
• Defines communication flow and
cadence
• CDC as source of truth
• Updates screening guidelines –
particularly for our post-acute care
organizations
COVID-19 Resource Page on Covenant Health Intranet

21. March 2, 2020 – Poll Limeade One users about COVID-19
• Poll of the Week
• Each Monday
• Pulse check on topics
• One week ago: Most employees not worried
by COVID-19
• This week, we asked “Are you making any
changes to your travel plans”?
Engage Covenant – weekly poll

22. March 6, 2020 – Update resources for employees,public
• Provided script, screening guidelines and travel
• Daily team huddles
• Morning safety huddle
• Created public resource pages on all our
organizations’ websites
• Employee Mobile App
• Push notifications, real-time
• Resource folder - PDFs, infographics,
documents
• Consistent messages about:
• Handwashing
• Mental Health and Resiliency
• Checklists for keeping your family safe

23. How it’s working and
the future
• The safety of our employees, patients
and residents is our #1 priority
• It’s a fluid situation
• Must be flexible
• Team approach at a system and local
level is key
• Consistent messaging available where
your employees can access the quickest
• 18% increase in mobile app
adoption

24. TE Connectivity’s myTE app
Messages from leadership, HR, enterprise
security, and myTE News

25. TE Connectivity’s myTE app
Custom MicroApp for quick access to key information,
contacts, and resources

26. Care: Our role, our action
• Take care of yourself
• Communicate proactively and often
• March 25 Webinar: Using Tech to Tame the Chaos: Communicatingto Your Global Workforce
• Share resources and support
• Stay informed, follow the science and guidance
Individual Manager/ Peer Leader Community World
✓ Take Care of
Yourself
✓ Educate others
✓ Support others
✓ Follow safety
policies
✓ Check-in with
others
✓ Support others
✓ Stay connected
✓ Be proactive
✓ Communicate often
✓ Ask for feedback
✓ Respond to
feedback
✓ Share resources
✓ Share policies
✓ Educate others
✓ Understandand
follow policies &
procedures
✓ Show support
✓ Stay connected
✓ We all play a role in
stopping the
spread of COVID-
19
26

27. Thank You!