7. 7
1. External Best Practice
(BP) Sharing
2. Internal Best Practice
(BP) Sharing
3. Competitive
Intelligence (CI)
4. Avoidance of Knowledge Loss
through Attrition
Benchmarking Plan & Goals
BP Sharing Initiative,
Plan & Goals
CI Plan & Goals
Establish Loss-Prevention
Projects
Benchmarking Study
Coordination
Communities of Interest
Coordination of CI
Gathering & Studies
Loss-Prevention Plans & Goals
Benchmarking Policies,
Processes, Protocol, Ethics
Best Practices Data
Base(s)
CI Policies, Processes,
Protocol, Ethics
Identification of Critical At-Risk
Knowledge
BP Data Base(s)
Designated Experts
Network
CI Data Base(s) Identification of Key Individuals
Contacts Data Base Knowledge Map
CI Analysis & Reporting
Capability
Recording and Codification of
Explicit Knowledge
Benchmarking Training
Culture of Sharing
Training/Orientation
CI Training/Orientation
Transfer of Tacit Knowledge
through Mentoring
Use of Professional
Researchers & Tech Library
Structural incentives to
Share BPs
Input Mechanisms Net-based Access
Coordination of Purchased
Information
Net-based Access to BP
Resources
Coordination of
Purchased CI
Information
Networks of Designated Experts
Trip Coordination &
Debriefing
Net-based Access to CI
Resources
Net-based Access to
Benchmarking Resources
5. Knowledge of Customers
6. Intellectual Capital (IC)
& CI Protection
7. Innovation & Creation
of New Knowledge
8. Knowledge Management
Information Technology Tools
Coordination of Information
Gathering
IC Inventory
Determine High-Return
Problems/Opportunities
Search Engines
Customer Information
Databases(s)
Safeguards & Valuation
Assessment
Establish Knowledge
Creation/Innovation
Projects
Data Mining
Analysis & Use of
Information
IC Policies, Processes,
Protocol, Ethics
Creativity & Innovation
Training
Internet/Intranet
Net-based Access IC Training /Orientation Knowledge Mapping
Net-based IC inventory
Documents/Records
Management
Intelligent Agents
Collaborative Tools
15. • Maximize ROI
• Effectively Utilize Limited
Resources by Leveraging
Technology-Based Tools
• Provide Real-Time Critical
Information
• Provide Alerts to
Improve/Maximize CARE
Fleet of
Coal-
Fired
Plants
120-300
MW
15
23. Highlighted Key Challenges in
Maximizing Generating Asset Value
Performance Management to Address
New Paradigm – Doing More Efficiently
with Less
23