Intergen Smarts 14 (2007)


Published on

Intergen's newsletter, Smarts, now available for online reading.

Intergen provides information technology solutions across Australia, New Zealand and the world based exclusively on Microsoft’s tools and technologies.

Published in: Technology, Business
  • Be the first to comment

  • Be the first to like this

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide

Intergen Smarts 14 (2007)

  1. 1. EPiSERVER >> I S S U E F O U R T E E N >> HOT NEWS: >> T H E I N T E L L I G E N T B U S I N E S S M A G A Z I N E Standing still isn’t an option TechEd At Intergen, August is all about the ever- popular TechEd - Microsoft’s annual forum for developers. Intergen brings a splash of yellow to the event each year, as a supporting sponsor, sponsor of the Hands on Labs and as an exhibitor, with staff members not so incognito in their yellow attire. To find out more or to register for 2008, watch for updates. EPiServer founder visits New Zealand Michael Runhem, Swedish founder of EPiServer, Europe’s leading content management product, is coming to New Zealand in late August. Intergen will be hosting events for existing customers and those who would like to know more about EPiServer. To register your interest, email INTERGENITE NEWS >> DEVELOPMENT & INTEGRATION >> LOCAL GOVERNMENT >> NEW TECHNOLOGY >> INTERACTIVE DESIGN >> 2 3 4 5 6 7 8 Intergen is very proud to have experienced continued growth. We now have 160 staff between our four offices in New Zealand and one in Australia, but what’s behind the growth is more important. This planned growth is necessary in order for us to proactively keep up with demand and continue to offer our clients the depth of expertise and skill that they have come to expect of us. Clients are increasingly demanding our core services but, as expectations of technology increase, the breadth of services we offer has expanded to reflect and meet these demands. With the broadening of Microsoft’s solution set, we are expanding the solutions we offer. We have recently added capability in the business-oriented Microsoft solutions such as Dynamics CRM and Dynamics NAV. We are also adding more consulting capability to meet the demands that Microsoft SharePoint is generating in areas such as Document Management, Content Management, Workflow, Business Intelligence and Enterprise Search. The skills required to implement Microsoft Solutions are becoming increasingly specialised, while the demand for them is becoming increasingly widespread. Having achieved the scale we have is a very important factor in our ability to continue to rapidly add new capability and services around the expanding solution set. We are also investing heavily in future technologies such as Silverlight. We have been very busy with Microsoft Dynamics CRM implementations this year, including a very large project for an organisation with more than 400 users. We have recently achieved Microsoft Gold Certification in the CRM competency and have more than 15 staff with Microsoft CRM implementation experience. In the last issue of SMARTS we introduced a significant product development we are investing in. ActionThis has now been established as a separate company with two members of the Intergen leadership team leading the business. Ed Robinson is Chief Executive Officer and Derek Watson is Chief Technology Officer. They are joined by Tim Howell, Chief Marketing Officer, formerly of Quest Software. ActionThis is an exciting new productivity tool that leverages the Software plus Services model (S+S), combining the familiarity of Outlook with a hosted service that helps people and organisations to work more effectively together to ‘get stuff done and go home early’. Learn more at Intergen will be both a reseller of the ActionThis product and also a significant supplier of development and other services. Our involvement with the development of ActionThis has allowed many of the team to develop real experience with Web 2.0 techniques that will flow through and benefit our clients. We are very much looking forward to continuing to assist an international software company in taking New Zealand innovation to the world. Intergen directors Paddy Payne, Wayne Forgesson, Tony Stewart and Chris Auld. DEVELOPMENT & INTEGRATION >> < Copyright 2007 Intergen Limited. All rights reserved. No part of this publication may be reproduced without permission of Intergen Limited >
  2. 2. It has been a little over two years since Intergen introduced EPiServer to the Australasian marketplaces, yet it seems just like yesterday. Any risks associated with a foray into the Southern Hemisphere by a Swedish based organisation were soon put to the sword. As we predicted, EPiServer is an ideal solution for Australasian organisations and we have proved that with a number of successful EPiServer implementations, including: Turners & Growers, Rembrandt Suits, IAG, AMP, Tertiary Education Commission, AMI, Ngai Tahu, Department of Conservation, Northland Regional Council, Whakatane District Council, Hutt City Council, Association of Surfing Professionals and Ministry of Research Science and Technology. In addition to these local successes, the EPiServer product continues to go from strength to strength, having recently exceeded 2000 installed solutions around the world. The soon to be released EPiServer CMS version will include a number of key improvements including an upgrade to .NET 3. This significant release will enable organisations to gain benefits from several key features, including the Windows Workflow Foundation. This will make it possible for developers to add custom workflows in Visual Studio. EPiServer CMS will ship with four custom workflows: Sequential Workflow, Parallel Workflow, Translation Workflow and Request Feedback. These will be able to be used as is or be modified. Intergen is planning a local release of EPiServer CMS, so keep an eye out for this event. We have also launched an online local user community for EPiServer customers in New Zealand and Australia to enable knowledge and information sharing. For more information on the latest EPiServer news and offerings, email Wayne Forgesson at EDGY EPiSERVER SITE WORKS FOR MODERN APPRENTICESHIPS The Modern Apprenticeships programme enables young New Zealanders to gain nationally recognised industry qualifications while they work. It’s about putting the talent of a new generation to work, and over 9400 modern apprentices are currently in training in over 32 industries, ranging from building to engineering. For many, the first step has been through information spotted on, created under the umbrella of the Tertiary Education Commission. The existing Modern Apprenticeships website was out of date and it was difficult to update content. There was no multi-lingual capacity to suit its audience, 16 to 24 year olds and potential employers, and it lacked imagery that would give it a motivational edge. It needed a voice that would create action and it needed to be user friendly and engaging. TEC engaged Intergen to implement EPiServer as a consistent platform that would not only meet this challenge but also provide a platform to improve the timeliness and format of their own TEC website in due course. TEC’s Web Team Leader, Kate Clode, highlights the reasons for deciding on EPiServer: “EPiServer was able to give us more freedom to manage content when and where we liked on the site. The ability to forward publish content has become a major time saving tool and, likewise, expired content is now taken care of efficiently. Our publishers are more hands on, with all the control they need, compared to the technical challenges that faced them before when they wanted to manipulate content. To sum up how far we’ve come, I feel we’ve gained 100% control.” The end result is funky, youthful and appealing, and the site was turned around in a matter of weeks – on time and on budget. >> INTERGENITE: < S M A R T S - T H E I N T E L L I G E N T B U S I N E S S M AG A Z I N E . I S S U E F O U R T E E N >>> E P i S E R V E R>>2 Andrew Watson What do you do? I’m the new guy in Business Development in Wellington. I joined in May after eight years at Microsoft, where I was also an Account Manager. How do you make a difference? I help to ensure that my clients’ satisfaction with Intergen remains high and that we continue to be more and more valued by them. What do you love about your job? Everything about my job is client-focused, so it is always very ‘real’. It is great working with all the different people within Intergen as we work to satisfy our clients. A bit about yourself I am a proud Wellingtonian and live in Khandallah. I am very active with junior football and cricket as an administrator and coach. I am also a keen player… tennis, squash, football and skiing. The football team I play for is the Fabulous Turtles ( We have been going strong for 26 years, and counting! I am married to Fiona and our two teenaged sons are James and Michael. EPiServer update EPiServer in action Phillip Newport, the 300th Modern Apprentice
  3. 3. As those of you who are familiar with the Intergen way might know, we’re not ones for sitting back and watching the days go by. It’s been another action-packed year so far, and hard to believe that we’re two thirds of the way through it already. Before the year has gone completely, we thought we should share with you some of the Intergen activities that have been keeping us busy over the last couple of months. It goes without saying that there’s always plenty happening on the work front, but we thought we’d let you in on some of the extra-curricular fun and games that have been taking place – along with some interesting developments on the work front, too. Never a dull moment… Back in May we took the GOVIS conference by storm. There was no mistaking the Intergen mob in their bright yellow cammo pants and bandannas. In fact, the cammo pants have taken off here at Intergen and have become the official costume for our excursions out into the world. In May our HR team also hit universities around the country (dressed in cammos, of course) to attract upcoming graduates to apply for the 2008 Intergen graduate programme. The yellow crusaders made such a splash that they even made it to the pages of the Dominion Post and the New Zealand Herald. All the signs are looking positive for a strong graduate intake next year. And August is the month for TechEd, where every year Intergen is out in force in all its yellow glory. The word on everyone’s lips at Intergen at the moment is Silverlight. See page 7 for more details. You may be aware that the Wellington office moved premises at the beginning of this year– literally right across the road from our old offices. We’ve settled in nicely and had a ‘crossing the road’ house warming party to celebrate the successful transition. Lots of yellow, but no chickens… Intergen’s Twilight series for 2007 has been an extremely busy and popular one, with several venue changes required due to numbers. Topics this year have included Usability, Mobile Business Solutions, Web 2.0, Search Engine Marketing, Agile Methodology, Business Intelligence, CRM and ECM. To find out more about upcoming Twilights, visit If you want to know more about what is topical in the Intergen realms, or on the technology front in general, we’ve started up an Intergen blog in order to share our thoughts and create dialogue and debate around some salient subjects that are particularly relevant to us here at Intergen, and to the ICT sector at large. Visit to see what we’ve been talking about lately. < S M A R T S - T H E I N T E L L I G E N T B U S I N E S S M AG A Z I N E . I S S U E F O U R T E E N > >>3>> I N T E R G E N I T E N E W S Intergen out and about Intergen graduate recruitment in action A Twilight seminar Wellington’s office warming party
  4. 4. < S M A R T S - T H E I N T E L L I G E N T B U S I N E S S M AG A Z I N E . I S S U E F O U R T E E N >>> D E V E L O P M E N T A N D I N T E G R A T I O N>>4 More householders than ever are eligible for a rates rebate as a result of the Government increasing the rates rebate threshold from $7,400 to $20,000 on 1 July 2006. Rates Rebates applications go through the roof The Rates Rebates system (RRS) consists of a number of application and system interfaces that communicate with a central transactional database to enable the completion of the business processes governing rates rebates claims. The core business logic of the system is exposed by a web services layer to provide a business level abstraction of these processes and to enable Councils themselves to integrate directly from their existing rebates systems. All user interfaces are web-based applications built upon ASP.NET 2.0, and adhere to the Government Web Guidelines for accessibility. The user experience is highly customised around the completion of the Council rebate claim and DIA claims management process, making the interface simple and intuitive to use for a diverse user audience completing a complex workflow. An implementation of the model view presenter (MVP) design pattern provides a separation of concerns between the user interface and the business domain. The connection with the web services layer is through an ASMX web service facade that uses the Web Service Contract First (WSCF) code generation tool. WSCF provides a robust approach for defining and sharing schema between client and service, and accelerates the development of web services where contract has been defined ahead of a concrete implementation, as was done in the case of the RRS. Controlling access to these web services is a Security Token Service (STS) that signs, issues and verifies tokens that the systems integrating with the services present when calling a particular business operation. All code is written in C# 2.0, with the greatest volume of code existing within a class library that encapsulates a model of the business domain. The web services layer in turn orchestrates these business objects to perform the major functions Under the hood: DIA Rates R Treasury forecasted a 40% increase in applications for the $500 rates rebate from local Councils. The realisation hit home that the existing paper-based application system using Microsoft Access would not be equal to the task. The Department of Internal Affairs (DIA) began looking for a partner to implement a Council-facing electronic management system that could deliver on many fronts – efficiency in data capture and processing, data integrity, detailed reporting and analysis, and also prove to be simple and intuitive for over 73 councils with varying degrees of exposure to IT systems. Building a workflow system that would draw approval from many different councils with varying levels of IT readiness (many with their own rates rebate systems, others still paper-based) meant that it needed to be highly usable. This proved to be the case, being robust, reliable and flexible. Councils and territorial authorities are fully informed and have a process that can cope with extreme peak volumes with no increase in staffing requirements. The feedback from council staff around the country has been positive. After six weeks in operation 60,000 applications totalling $17 million were processed. The system is continuing to keep pace, with councils receiving reimbursement within a week, compared to several weeks in the past. There is now complete visibility throughout, validation is easier, and this new information process ensures better forecasting, clearer analysis and means less potential for fraudulent claims.
  5. 5. >> INTERGENITE: >> D E V E L O P M E N T A N D I N T E G R A T I O N < S M A R T S - T H E I N T E L L I G E N T B U S I N E S S M A G A Z I N E . I S S U E F O U R T E E N > >>5 Lee Herd What do you do? I am a senior developer, team lead and counsellor in the Intergen Development and Integration Team. How do you make a difference? I bring an outrageous sense of humour to work. To me having fun is the most important aspect of the work place, having fun while taking pride in your work and getting the job done. What do you love about your job? The people. We have a good bunch of people at Intergen and they put up with my theatrics. Of course I enjoy the problem solving and the team leadership aspects as well, but at the end of the day it is the fun I have with my peers that keeps me coming back. A bit about yourself I graduated from Victoria University in 1994 and have worked in IT ever since, including stints in Sydney, Texas and London. I married my lovely wife Kirsten in Rome two years ago and we had Tessa last October. I enjoy travelling, sport, the odd game of poker and putting hammer to nail. Plans for the future include reducing my golf handicap, continuing to be a valuable member of the Intergen team and trying to add more than just Hush Little Baby to my guitar repertoire. of the system. Since the administration application is internally accessible only to a small group of users and there is no desire to expose these functions in any other way, it is built directly over the business domain rather than operating through a web services interface. All data is stored in a SQL Server 2005 relational database that is highly normalised to cope with the volume of transactions that occur in the system. Interaction with this database is through a data gateway pattern that leverages the Microsoft Enterprise Library Data Access block, and audits the key business actions that take place. Status summary information is derived from this database in real-time for users managing the rebate claims process, but a completely separate data mart provides the source of most reporting information. This data mart is built using an ETL process in SQL Integration Services that de-normalises the data and presents it in a structure that users may more readily understand for reporting purposes. SQL Reporting Services is used to build canned operational reports that users may view at any time, and power users may build ad-hoc reports over the data mart using the SQL Report Builder tool. The Rates Rebates System also communicates with the Finance system through an integration agent that ships data via an internal FTP drop location. The EDI files exported from the Finance system are reconciled with the financial model that sits at the heart of the rebates system, and in turn new rebate claims that are to be paid are pushed to the Finance system. The Enterprise Library application blocks were leveraged throughout the solution to provide robust exception handling, logging and data caching. The project was delivered by the team using an agile development methodology over three iterations, and, despite a reasonable amount of technical and logistical complexity, was delivered on time and on budget in the very tight timeframe that was required. ebate system COUNCIL WEBSITE STAFF WEBSITE ADMIN APP REPORTING PORTAL WEB SERVICES INTERFACE BUSINESS LOGIC FINANCE INTEGRATION AGENT SQL REPORTING SERVICES DATA GATEWAY ENTERPRISE LIBRARY DIA USERSCOUNCIL USERS OLTP DATABASE DATA MART ETL FTP DROP LOCATION COUNCIL RATING SYSTEMS INTEGRATION LOGICAL SOLUTION ARCHITECTURE
  6. 6. < S M A R T S - T H E I N T E L L I G E N T B U S I N E S S M A G A Z I N E . I S S U E F O U R T E E N >>> L O C A L G O V E R N M E N T>>6 There is now a blueprint for the promotion of good management practices in Local Government through an online resource. LGMA New South Wales launches the Good Practice Toolkit … At its many levels, Government touches the lives of us all in a variety of ways on a daily basis. To most of us, the most visible and active face of Government is our Local Council. They provide a wide variety of services that we have come to take for granted - from the provision and upkeep of our local parks through to the regular collection of rubbish, and, in some areas, the provision of essential services such as water and sewerage. For many of us, these things happen without us even thinking about them. Your local Council, on the other hand, faces the daily challenge of planning and managing that wide variety of services. Delivery is people-driven and involves highly visible community-based services. Services which are on a daily basis subject to regular, ongoing scrutiny. It should therefore be no surprise that Councils rate quality and customer-centric service delivery highly and are constantly striving to improve. However, Council services need to be delivered within the context of tight budgets and a complex web of legislation and regulation. The business of Council is a complex management challenge. As an organisation established for the benefit of local government managers with a goal of improving management practices, the Local Government Managers Association (LGMA) NSW has undertaken and sponsored many initiatives to support its members in their daily activities. With some 700 members in over 138 Councils throughout NSW, LGMA faces the significant and ongoing challenge of reaching its members and delivering relevant support to a varied and widely distributed community. For some time, Local Government organisations have recognised that the similarities in their business are far greater than their differences. Sure, each has its local community and culture which influences how it operates and sets its priorities. But at the end of the day, in most respects, their core business is very similar. It should be no surprise, then, that Councils have a history of collaboration and LGMA has played its part in facilitating that cooperation. Not content with meeting the challenge through traditional forums such as conferences and working groups alone, LGMA was attracted to an online solution originally conceived and deployed in New Zealand by the Society of Local Government Managers. The internet offered a means to beat the tyranny of distance and to deliver a solution that provided relevant and accessible real-time advice and guidance to members. With the assistance of Business Analytics and Intergen, LGMA embarked on a project to design, build and deploy an online toolkit to promote and support good practices for its members. Positive results from Councils confirmed early on that the uptake from Councils would be high and defined which business processes would benefit most from such a tool. An extensive collaborative design process was the next step in the exercise. Regular feedback to the participating Councils and the broader community of Councils served to both inform and refine the design and in November 2006 the site went live with the first module, ‘Procurement’. The solution is offered to Councils on a subscriber basis and is accessed directly by Council staff from within their local intranets. A phased development and roll-out was planned for the content of modules and by the end of June a further two modules, ‘Development Assessment’ and ‘Asset Management’, were deployed, with two further modules, ‘Work Force Planning’ and ‘Information Management’, scheduled for the second half of 2007. More modules will follow. There are now 80 subscribing councils. Modules are designed for use by staff at the coal face. They provide an overview of the major activities involved and support the drill down as required into progressively lower levels of detail, covering work steps, interdependencies, legislative requirements, anticipated timeframes, and providing sample outputs and hot tips from practitioners. The future for the toolkit is one of ongoing evolution and refinement for the benefit of subscribing members but also in the ongoing uptake from within New South Wales and LGMA sister organisations in other states. The bar for what is good practice will be continually lifted and, with that in mind, the toolkit has been designed with flexibility and adaptability. We’re off to a good start but the hard work doesn’t stop here. If you’d like to know more about LG Good Practice Toolkit, visit the public area of the site at, or contact Martin Johnston in Intergen’s Sydney office at +61 414 489000, email
  7. 7. They say what happens in Vegas stays in Vegas, but I thought I’d bring just a little bit of Vegas back to share with my team and clients. I attended the MIX07 conference in Las Vegas, NV, in early May. The key announcement for Microsoft for this event was their new Silverlight platform. Silverlight is a cross-platform browser plug-in for delivering rich interactive applications. It allows aspects of the new Microsoft graphic presentation platform, Windows Presentation Foundation, to be exposed to web users on both Windows and Macintosh systems. At Intergen we see this as an exciting opportunity to deliver rich end user experiences through web applications. Silverlight will allow us to deliver rich graphics, audio and even video enhancing, not only for consumers but also business focused applications. It is fast, easy to use and install and allows seamless integration of graphics and effects into any existing web application. Intergen Hosting has over two years’ experience in streaming rich media content and we are excited about leveraging our hosting capability to deliver Silverlight content. Over the months of May and June, Intergen ran a competition for our team to build cool things with Silverlight. We’re speaking about some of the exciting things we built and challenges we faced at sessions in Auckland and Queenstown soon. If you’d like to know more about Silverlight, please email me at Leading the way for developers working on flexible business solutions, Intergen recently completed two technical samples and a covering white paper for Microsoft’s Windows Workflow Foundation (WF), one of the four new technologies in .NET 3.0. These samples are published by Microsoft on their global site as training materials for organisations around the world. This technology allows IT systems that define their core business-logic using workflow to be changed and migrated seamlessly using real- world terms and clear process visualisations. The first of our samples offers an integrated website solution for a work approval process. Workflow drives this process by structuring tasks for employees such as the worker seeking approval and the manager that can provide the approval. It allows these to be processed in sequence and as options based on the results of previous workflow activity. The second sample delves into a more complex business environment with multiple workflow systems. A business rule- oriented insurance policy and claim workflow system drives tasks out to a people-oriented call centre management workflow system. With Workflow included in SharePoint 2007 and the upcoming version of Biztalk, it will integrate seamlessly with a large portion of the Microsoft business platform. Having worked with Windows Workflow Foundation since well before it was publicly announced, and as a key Microsoft partner in providing Workflow training, Intergen is ideally suited to assisting our clients with their first ventures into this exciting technology. For more information please contact Intergen’s Workflow expert, Seth Veale. >> INTERGENITE: >> N E W T E C H N O L O G Y < S M A R T S - T H E I N T E L L I G E N T B U S I N E S S M A G A Z I N E . I S S U E F O U R T E E N > >>7 Seth Veale What do you do? I am a developer in the Dunedin office. I work on most of the technologies we use from .Net 1.1 through to 3.0 and provide rudimentary requirements and plans for projects that are refined and realised with the rest of the team. How do you make a difference? I identify problems, potential solutions and alternative approaches in a form that can be assessed and utilised by our development process. Inside this process, I aim to create well designed implementations and provide a touch of technical leadership. What do you love about your job? The people, the location, the challenges. A bit about me I came to Intergen having started my full-time career with Kognition after graduating from Otago's computer science course. I might call myself an independent, irreverent idealist with an often conflicting affinity for systems and form. My personal interests are sports, games and entertaining media. Intergen contributes to Windows Workflow Foundation The latest from Microsoft’s bag of tricks – Silverlight
  8. 8. FIND OUT MORE ABOUT INTERGEN: Auckland: 09 966 3070 Wellington: 04 472 2021 Christchurch: 03 964 0017 Dunedin 03 479 4099 Sydney: 02 9904 0443 Hutt Valley takes the high ground Eamon and Olmec have seen the birth of their latest creation with finally superseding its Hutt City predecessor and taking in the tourist needs of the entire Hutt Valley. The new website is architected around persona-based needs and presents a plethora of sites and activities for tourists and locals alike as a direct complement and extension of the Positively Wellington Tourism website. Based on our EPiServer CMS platform, the website is a huge leap forward for Hutt City Council as well as their customers! Usability-centred redesign for jobs.govt We are proud to reveal that the State Services Commission jobs.govt redesign launched in July. Not only has Sue revitalised the look and feel, but also solved some recurring usability issues for job seekers visiting the website. Key elements of the new design are the vivid photographs of real government employees that are featured on the home page and in career profiles. Their genuine faces and career stories humanise the website and add warmth and appeal to the job search experience. By the time you read this, Prime Minister Helen Clark will have launched the new site in person in late July! Check it out at Taking it to the people - it’s a user-centred world! >> I N T E R A C T I V E D E S I G N < S M A R T S - T H E I N T E L L I G E N T B U S I N E S S M AG A Z I N E . I S S U E F O U R T E E N > It’s all go in the Interactive team with new faces bringing the head count up to eight, spread from Auckland to Christchurch. Our national series of Web 2.0 and User Experience Twilight seminars have finally drawn to a close with Eamon and Trent Mankelow from Optimal Usability delivering the last one in Wellington. Thank you to all who have attended this series of seminars; it’s been a fabulous opportunity to meet you all in a non-project driven space and discuss the bigger picture challenges and opportunities facing your businesses going forward. This has been extremely encouraging and has probably given us as much food for thought as we gave you! Ramping it up for Roost We’ve been working with Dunedin-based Roost to completely re-architect, re- design and re-engineer their website at Roost wanted to position themselves above a myriad of other competitors in the mortgage broking market and cut through the clutter with a bold online statement and brand. The new brand has effortlessly secured their position as one of New Zealand’s top two providers. Now based on the MoST CMS product, the new site is a dramatic leap forward too, blending their gutsy and fresh communication style with the online demands of a rapidly growing customer base. We’re confident the Roost site sets a new benchmark in the mortgage and insurance brokerage space in New Zealand, reflecting the passionate essence of their brand and giving them real advantage in meeting the increasing expectations of demanding customers like you ...or us! Microsoft pushes into the design space Microsoft has at long last realised its foray into the design tools space with the release of their Expressions Studio suite, which enables creatives to effectively operate in the space created by the development of the new presentation technologies, Windows Presentation Foundation (WPF), and its subset, Silverlight. We welcome this competition in the Adobe dominated market (since the acquisition of Macromedia) and hope these new tools gain acceptance. Whilst it’s still early days, Dave and Sjef are already integrating the technologies into several projects with encouraging results. More on that in the next issue! New additions to the Wellington Interactive line-up are Aaron Sinclair, Dave Keyes and Sjef van Gaalen To find out how Intergen’s User-Centred Design approach can benefit your web or application project, contact our Creative Director Eamon O’Rourke at