Mike Orzen, Lean IT – Transforming to a lean culture. Lessons learned - European Lean IT Summit 2012

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The document is from a presentation given by Mike Orzen on transforming to a lean culture and lessons learned. The presentation took place on November 22-23, 2012 in Paris, France. It discusses what culture is in a lean context, barriers to change, lessons learned from going lean, the power of value stream mapping, what works and doesn't work when transforming culture, and ends with reflections and a question/discussion period.

Technology

Copyright © Institut Lean France 2012

22 & 23 November, 2012
Paris, France

Lean IT: Transforming to a Lean
Culture … Lessons Learned

Mike Orzen, CMA, CFPIM, PMP
Lean IT Coach
Adjunct Professor, The Shingo Prize
Lean Enterprise Institute
Health Care Value Network

Copyright © Institut Lean France 2012

22 & 23 November, 2012
Paris, France

Agenda

Transforming to a Lean Culture …
Lessons Learned - Orzen

Copyright © Institut Lean France 2012

22 & 23 November, 2012
Paris, France

What is Culture?

Transforming to a Lean Culture…
Lessons Learned - Orzen

Copyright © Institut Lean France 2012

22 & 23 November, 2012
Paris, France

Lean Culture
• Shared experimentalism

• No fear

• A higher standard

• The Discipline Paradox

Transforming to a Lean Culture…
Lessons Learned - Orzen

Copyright © Institut Lean France 2012

22 & 23 November, 2012
Paris, France

Barriers to Change

Transforming to a Lean Culture…
Lessons Learned - Orzen

Copyright © Institut Lean France 2012

22 & 23 November, 2012
Paris, France

Lessons Learned
• Go/No Go

• Reinvesting

• Moment of Truth

• Fail Forward

Transforming to a Lean Culture…
Lessons Learned - Orzen

Copyright © Institut Lean France 2012

22 & 23 November, 2012
Paris, France

The Power of VSM

• Shared vision

• Context

• Focus

Transforming to a Lean Culture…
Lessons Learned - Orzen

22 & 23 November, 2012
Paris, France

Information Flow

Process

User Defines (Pulls)Information
Quality: In Information
P/T = Out
% C&A = L/T=
Transformation % C&A =
Q=_%
Timeliness Sources: Sources:
Accuracy
Medium Knowledge Knowledge
Enablement Owners Owners

© Copyright 2012 Mike Orzen & Associates, Inc. www.maorzen.com All rights reserved.

Copyright © Institut Lean France 2012

22 & 23 November, 2012
Paris, France

What Works
• Backyard

• Internal Coaches

• Systems

• Be Humble
Transforming to a Lean Culture…
Lessons Learned - Orzen

Copyright © Institut Lean France 2012

22 & 23 November, 2012
Paris, France

What Doesn’t Work
• Promises

• Certifications

• Side Show

• Tools Focus

Transforming to a Lean Culture…
Lessons Learned - Orzen

Copyright © Institut Lean France 2012

22 & 23 November, 2012
Paris, France

Reflections

Transforming to a Lean Culture…
Lessons Learned - Orzen

Copyright © Institut Lean France 2012

22 & 23 November, 2012
Paris, France

Questions & Discussion

Transforming to a Lean Culture…
Lessons Learned - Orzen

Copyright © Institut Lean France 2012

22 & 23 November, 2012
Paris, France

Thank You!!

Mike@maorzen.com

www.maorzen.com

Transforming to a Lean Culture…
Lessons Learned - Orzen

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With more memory available, system performance of three Dell devices increased, which can translate to a better user experience Conclusion When your system has plenty of RAM to meet your needs, you can efficiently access the applications and data you need to finish projects and to-do lists without sacrificing time and focus. Our test results show that with more memory available, three Dell PCs delivered better performance and took less time to complete the Procyon Office Productivity benchmark. These advantages translate to users being able to complete workflows more quickly and multitask more easily. Whether you need the mobility of the Latitude 5440, the creative capabilities of the Precision 3470, or the high performance of the OptiPlex Tower Plus 7010, configuring your system with more RAM can help keep processes running smoothly, enabling you to do more without compromising performance.

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In an era where artificial intelligence (AI) stands at the forefront of business innovation, Information Architecture (IA) is at the core of functionality. See “There’s No AI Without IA” – (from 2016 but even more relevant today) Understanding and leveraging how Information Architecture (IA) supports AI synergies between knowledge engineering and prompt engineering is critical for senior leaders looking to successfully deploy AI for internal and externally facing knowledge processes. This webinar be a high-level overview of the methodologies that can elevate AI-driven knowledge processes supporting both employees and customers. Core Insights Include: Strategic Knowledge Engineering: Delve into how structuring AI's knowledge base is required to prevent hallucinations, enable contextual retrieval of accurate information. This will include discussion of gold standard libraries of use cases support testing various LLMs and structures and configurations of knowledge base. Precision in Prompt Engineering: Learn the art of crafting prompts that direct AI to deliver targeted, relevant responses, thereby optimizing customer experiences and business outcomes. Unified Approach for Enhanced AI Performance: Explore the intersection of knowledge and prompt engineering to develop AI systems that are not only more responsive but also aligned with overarching business strategies. Guiding Principles for Implementation: Equip yourself with best practices, ethical guidelines, and strategic considerations for embedding these technologies into your business ecosystem effectively. This webinar is designed to empower business and technology leaders with the knowledge to harness the full potential of AI, ensuring their organizations not only keep pace with digital transformation but lead the charge. Join us to map a roadmap to fully leverage Information Architecture (IA) and AI chart a course towards a future where AI is a key pillar of strategic innovation and business success.

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In this session, we will delve into strategic approaches for optimizing knowledge management within Microsoft 365, amidst the evolving landscape of Copilot. From leveraging automatic metadata classification and permission governance with SharePoint Premium, to unlocking Viva Engage for the cultivation of knowledge and communities, you will gain actionable insights to bolster your organization's knowledge-sharing initiatives. In this session, we will also explore how to facilitate solutions to enable your employees to find answers and expertise within Microsoft 365. You will leave equipped with practical techniques and a deeper understanding of how there is more to effective knowledge management than just enabling Copilot, but building actual solutions to prepare the knowledge that Copilot and your employees can use.

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As privacy and data protection regulations evolve rapidly, organizations operating in multiple jurisdictions face mounting challenges to ensure compliance and safeguard customer data. With state-specific privacy laws coming up in multiple states this year, it is essential to understand what their unique data protection regulations will require clearly. How will data privacy evolve in the US in 2024? How to stay compliant? Our panellists will guide you through the intricacies of these states' specific data privacy laws, clarifying complex legal frameworks and compliance requirements. This webinar will review: - The essential aspects of each state's privacy landscape and the latest updates - Common compliance challenges faced by organizations operating in multiple states and best practices to achieve regulatory adherence - Valuable insights into potential changes to existing regulations and prepare your organization for the evolving landscape

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1. Copyright © Institut Lean France 2012 22 & 23 November, 2012 Paris, France Lean IT: Transforming to a Lean Culture … Lessons Learned Mike Orzen, CMA, CFPIM, PMP Lean IT Coach Adjunct Professor, The Shingo Prize Lean Enterprise Institute Health Care Value Network

5. Copyright © Institut Lean France 2012 22 & 23 November, 2012 Paris, France Lean Culture • Shared experimentalism • No fear • A higher standard • The Discipline Paradox Transforming to a Lean Culture… Lessons Learned - Orzen

7. Copyright © Institut Lean France 2012 22 & 23 November, 2012 Paris, France Lessons Learned • Go/No Go • Reinvesting • Moment of Truth • Fail Forward Transforming to a Lean Culture… Lessons Learned - Orzen

9. 22 & 23 November, 2012 Paris, France Information Flow Process User Defines (Pulls)Information Quality: In Information P/T = Out % C&A = L/T= Transformation % C&A = Q=_% Timeliness Sources: Sources: Accuracy Medium Knowledge Knowledge Enablement Owners Owners © Copyright 2012 Mike Orzen & Associates, Inc. www.maorzen.com All rights reserved.

11. Copyright © Institut Lean France 2012 22 & 23 November, 2012 Paris, France What Doesn’t Work • Promises • Certifications • Side Show • Tools Focus Transforming to a Lean Culture… Lessons Learned - Orzen

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