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SOCIAL CRM
Measurement & Marketing to
Subscribers, Fans and
Followers
The following slideshow was presented by ExactTarget’s Product Marketing Manager
                                Dawn DeVirgilio at

                        Murmuration 2012
     Learn More About The Industry Collective:

     Like the Industry Collective on Facebook
     Follow Industry Collective on Twitter
     Check out the Industry Collective Website for all the latest news
Welcome!

 Dawn DeVirgilio
 Product Marketing Manager
 ExactTarget Social Media Lab

    @dawndevirgilio
    @ExactTarget
    @CoTweet
    /DawnDevirgilio
@dawndevirgilio
FA N S A R E N O W
REVOLUTIONARIES
Smell like a
man, man.
@dawndevirgilio
@dawndevirgilio
HIGH FIVE
FOR CONVERSATION
1. ENGAGED LISTENING



@dawndevirgilio
GET ENGAGED




@dawndevirgilio
HAVE SOCIAL STRATEGY BEFORE THE CRISIS
2. SOCIAL SWAT TEAM



@dawndevirgilio
EMPOWER YOUR TEAM
3. HUMANIZE THE
             BRAND


@dawndevirgilio
COTAGS


• CoTweet invented Cotags in
  2008 as a convention to allow
  companies to humanize their
  brands on Twitter
• Adopted by
  thousands of
  organizations
  globally
FIND YOUR CONTRIBUTORS
Employee accounts humanize your brand…



                                     Contributors


                            @Citi_Anna           @Citi_Frank




                                         @citi
                       @Citi_Neal                       @Citi_Ben



          Citi_Frank



                                         @Citi_Sarah
Drive more conversations…



                            Contributors



                   @Citi_Anna           @Citi_Frank




                                @citi
              @Citi_Neal                       @Citi_Ben

                                                JohnDoe @Citi_Frank Learned a ton!




                                @Citi_Sarah
And earn you more media



                                           Contributors



                                  @Citi_Anna           @Citi_Frank




                                               @citi
                        @Citi_Neal                            @Citi_Ben

    Citi_Anna @JaneDoe So glad.                                      Citi_Frank @JohnDoe Great to hear!




                                               @Citi_Sarah
4. BREAK DOWN SILOS



@dawndevirgilio
THE SOCIAL ECOSYSTEM
5. ON-DEMAND DATA



@dawndevirgilio
EACH PERSON IS UNIQUE
A NEW CATEGORY OF SOFTWARE
INTERACTIVE MARKETING HUB
ENGAGE IN ONE INTEGRATED INBOX




                           View all the real-time conversations
                           about your brand on Twitter and
                           Facebook in one combined stream,
                           shared across your entire workgroup
PUBLISH FROM ONE PLATFORM




      CONTENT MANAGER       GEO-TARGET
REPORTING




            Reach– Track the number of Facebook
            Fans and Twitter followers, impressions
            and ReTweets

            Influence– View influence across multiple
            dimensions and track over time

            Engagement- Measure inbound volume
            and outbound conversation volume across
            all your Twitter and Facebook channels
BUILD DYNAMIC FAN PAGES
Thank You!

  Dawn DeVirgilio
  Product Marketing Manager
  ExactTarget Social Media Lab

     @dawndevirgilio
     @ExactTarget
     @CoTweet
     /DawnDevirgilio
Connect with Industry Collective


 Like the Industry Collective on Facebook

 Follow Industry Collective on Twitter

 Check out the Industry Collective Website for all the latest news

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"Social CRM: Measurement & Marketing to Subscribers, Fans and Followers" by Dawn DeVirgilio