Resilience• …that ability to recover from or adjust easily to misfortune or change.• …the capability of a strained body to recover its size and shape – to bounce back – after being subjected to adversity or stress.
What Resilience Looks Like…• View problems and challenges as opportunities• Learn from their mistakes/failures• Succeed despite their hardships• Seek new and challenging experiences• Don’t let anxiety and doubts overwhelm them• Have a sense of humor and realistic optimism under stress
What Resilience Looks Like…(continued)• Don’t feel shame or depression in the face of failure• Transform helplessness into power• Move from being a victim to being a survivor
Think of Someone Who Sounds Like This• What is it like interacting with them?• What benefits do you see for their life and the lives of others they interact with?• How did they get this way?
Why We Need Resilience At Work• Rapid changes in our industries• Pressures to do more with less• The need to play multiple roles, wear multiple hats, and satisfy multiple customers in our jobs• Work/life balance OUT of balance• Greater workplace diversity• Changing job descriptions
Why We Need Resilience At Work (continued)• Increasing pressure to achieve higher levels of performance• Outsourcing, downsizing and the fear of job loss• Project overload• Loss of control over our work• Mergers and acquisitions - blending (and the clash) of organizational cultures• Uncertainty about the future…
Resilience Is a Mindset• Resilience is less about who we are than about how we think• Our mindsets or “mental models” directly influence and shape how we view the world and how we view ourselves in the world• This view of self, in turn, influences how we respond (our behaviors) to adversity and stress-with a healthy /productive response or an unhealthy /unproductive response• The strength of our resilience mindset and the force of our behaviors enable us to, in turn, influence or shape our environment
Human Nature• People want to maintain control over their lives• People develop self-confidence and psychological health by building stable and effective relationships with others• Our sense of control, comfort and well-being results from the degree of certainty we have about our life
Human Nature (continued)• Change disrupts our ability to predict what’s in store for us• The more a change disrupts our ability to envision our future, the greater our confusion, fear, anxiety and self-doubt• Resilience enables us to survive, even thrive, on the challenges posed by a changing environment
Characteristics of Resilient People• What enables someone to be resilient?• What characteristics might people develop in themselves to strengthen their resilience?
First Dimension: Self Assurance• Viewing the world as complex and challenging…but filled with opportunity• Holding a positive self-perception• Confident in one’s ability to meet any challenge with hope and realistic optimism (recognize your life data)
“You gain strength, courage and confidence by everyexperience in which you really stop to look fear in theface. You must do the thing you think you cannot do.”- Eleanor Roosevelt
Second Dimension: Personal Vision/Purpose• Knowing what you believe in• Having a clear vision of what you want to accomplish/achieve• Approaching adversity and stress with a sense of hope• Belief and purpose carries you forward into life
“Destiny is no matter of chance. It is a matter ofchoice: It is not a thing to be waited for, it is a thing tobe achieved.”- William Jennings Bryan
Third Dimension: Flexible/Adaptable• Aware of and sensitive to changes in the environment• Able to shift gears in response to what is happening• Remaining true to your purpose/vision while making room for other’s ideas and opportunities…
“Blessed are the flexible for they shall not be bent outof shape.”- Dr. Michael McGriffy
Fourth Dimension: Organized• Creating structures and methods to bring order and stability on your own terms• Setting realistic goals for yourself• Managing the moments with calm and clarity of purpose…
Fifth Dimension: Problem Solver• Thinking critically (analytically) and reflectively• Viewing impossible problems as challenges and opportunities for learning and growth• Collaboration with others• Anticipation of setbacks and missteps• Solving problems for the long-term• Viewing failures as opportunities for inspiration
“The greatest glory of living lies not in never falling,but in rising every time you fall.”- Nelson Mandela
“Success is not final. Failure is not fatal. It is thecourage to continue that makes the difference.”- Winston Churchill
Sixth Dimension: Interpersonal Competence• Demonstration of empathy and understanding for others• Displaying emotional intelligence -self- awareness, self-control and social awareness• Laughing at yourself• Seeking out others’ perspectives
Seventh Dimension: Socially Connected• Reaching out to others• Building bridges, sharing solutions, exploring opportunities together• Discovering common ground• Contributing to other’s welfare - giving of yourself• Touching others’ hearts
Eighth Dimension: Proactive• Engaging change directly• Focusing on - and expanding - your sphere of influence• Focusing on actions that you can take versus waiting for others to act• Experiencing small victories…• Leading others through change by setting the example…
“People are always blaming their circumstances forwhat they are. I don’t believe in circumstances.The people who get on in the world are the people whoget up and look for the circumstances they want, and ifthey can’t find them, make them.”- George Bernard Shaw, Irish playwright
Strengthening Your Resilience• Know what’s important to you - define your personal vision and your core values• Reframe your mental models - challenge your assumptions about yourself and others• Identify what you can change/influence and what you can’t, and focus on what you can influence
Strengthening Your Resilience (continued)• Assume a “can do,” proactive attitude• Take care of yourself - mentally and physically• Reach out to others - find new connections and strengthen existing ones• Create/build a discipline that gives you the structure/stability/order you need
Helping Others Strengthen Their Resilience• Remind people what isn’t changing• Increase opportunities for social connections• Increase communication about the coming changes/challenges• Shift whining toward problem solving• Acknowledge their losses• Engage staff in developing a shared vision of a realistically optimistic future
Resources• The Resilience Factor, Karen Reivich and Andrew Shatte• The Power of Resilience, Robert Brooks and Sam Goldstein• Resilience at Work: How to Succeed No Matter What Life Throws at You, Salvatore R. Maddi and Deborah M. Khoshaba
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