From Event to Action: Accelerate Your Decision Making with Real-Time Automation
Shelco she culture and behavior in dnp sept 2011
1. Section 8 SHE Culture and Behavior @ DNP Ian Simpson SHE Culture and Behavior @ DNP
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5. Managing Defenses – Swiss Cheese Model HAZARD Hardware SHE Systems Design; Machine safety Technical Integrity Slips, mistakes, unsafe acts, awareness Control INCIDENT Risk assessment, Change Control Work permits, Training, Procedures Defenses People
6. What is the Impact of Behavior on Defenses? Hazard Incident Control Defenses
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8. What are the Key Safe Behaviours? Key Safe Behaviours Empirical Research by Wood Group
9. Key Safety Behaviors Supervisors Ensure compliance Encourage the team Promote risk awareness Involve the team Managers Set high expectations Communicate openly Concern for people Involve the workforce Everyone Follow rules Speak up Be aware Get involved
10. DSM SHE Behaviour Standard Managers Supervisors Everyone Topic Involve the workforce Involve the team Get involved Involvement Confront risk Promote risk awareness Be mindful Risk Management Communicate openly Encourage the team Speak up Communication Set high standards Ensure compliance Follow rules Standards
11. An Example Set of Safety Behaviours Management Behaviours
14. Post Incident - SHE Behaviour Review Friday, May 14 th 2010 d uring unloading of a tandem axle trailer, a fork-lift (FLT) driver involved in a serious near-miss while he was driving out of the trailer. As the FLT was driving out of the trailer, the back of the trailer suddenly collapsed and the FLT slipped rapidly to the end of the trailer. Fortunately, the FLT driver used the hand brake immediately and was wearing a seat belt.
15. Post Incident - SHE Behaviour Review But, rear stand not used Wheel chock in place The truck driver had secured the trailer using the wheel chock. However, this kind of trailer also have support stands that have to be put out to stabilise the trailer. This was not done by the truck driver and not checked by the FLT driver.
16. Post Incident - SHE Behaviour Review X X √ Managers Supervisors Everyone Topic Proactively involve Involve the team Get involved Involvement Concern for each other Promote risk awareness Be mindful Risk Management Communicate openly Encourage the team Speak up Communication Set high standards Deliver SHE excellence Follow rules Standards
17. Safety Culture Maturity Model ® Emerging Level 1 Managing Level 2 Continually improving Level 5 Involving Level 3 Cooperating Level 4 Develop management commitment Realise the importance of frontline staff and develop personal responsibility Engage all staff to develop cooperation and commitment to improving safety Develop consistency and fight complacency Improving safety culture Increasing consistency
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22. SHE Behaviour Assessment: Summary Managers Supervisors Everyone Topic Involve the workforce Involve the team Get involved Involvement Confront risk Promote risk awareness Be mindful Risk Management Communicate openly Encourage the team Speak up Communication Set high standards Ensure compliance Follow rules Standards
23. People + Risks = Accidents Poor Excellent Good PEOPLE RISKS Communication Involvement Standards Risk Management Limited Awareness Limited Participation Mindfulness of New Risks Awareness of Known Risks
26. Human Error Analysis of Unintended Behavior Analysis is supported by a software package
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28. ABC Analysis For Life Saving Rules Break LSRs Pre-conditions What‘s in it for me? Comply with LSRs
29. Personal Consequences Compliance with the Life Saving Rules C I N Avoid criticism/consequence management by manager/supervisor Tangible (punishment) C I P Satisfy internalised beliefs/values – feel in control Psychological C I P Feel accepted by work team/leader Social U F P Incentives (prizes, bonus payments) Tangible (reward) U I P Praise by manager/supervisor Tangible (reward) U I N Avoid criticism by colleagues/team Tangible (punishment) U F P Avoid death or serious injury to self or others. Natural C/U I/F P/N CONSEQUENCE TYPE
30. Personal Consequences Non - Compliance with the Life Saving Rules C I P Satisfy internalised beliefs/values – need to feel in control - avoid need to change - different risk perception/tolerance Psychological C I P Work is easier and/or takes less time Tangible (reward) C/U I/F P/N CONSEQUENCE TYPE
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Editor's Notes
Possibility: each group put their expectations on the flipchart. This will be addressed during and at the end of the course.
A different way of presenting the 4 topics and the 3 roles, clearly showing that it’s all linked
SCMM has five levels of maturity Each level consists of ten elements The ten elements are the ten most important safety culture components A simple card sorting technique is used to provide an indication of a site’s level of maturity Once the level has been established, actions required to move to the next level are identified
00:16-00:30 Carefully describe the process for the ratings, before handing out the scoring sheets. Physically demonstrate what you want people to do. Emphasize that people need to work in pairs. It is particularly important to emphasize who is to be rated – it is not a self-rating – delegates are being asked to rate other people (M, S and E) in their part of DSM. As they do the ratings, check they are following your instructions correctly. As each pair of delegates finishes entering their ratings on the rating sheet, invite them to add their rating to the 3 large M, S and E wall charts which you have placed around the room. Check that each pair has entered two “ticks” on the wall-chart for each card
00:30-00:50 Work through one wall-chart at a time, starting with E, then S, then M Follow the instructions on the wall-chart – note the discussion from the group. Do not give your opinion – it is their opinions and perceptions we wish to understand and record Once you have completed the E, S and M wall-charts, invite the group to look for any patterns across the four themes. Are the strengths or areas for improvement all in the same theme? Do they observe any patterns? Record any insights.
Particular highlight for this audience: Fit for national culture Building on what is already in place
Particular highlight for this audience: Fit for national culture Building on what is already in place
Particular highlight for this audience: Fit for national culture Building on what is already in place
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