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Co-producing
Cultural Competency:
Working With
Scottish Gypsy
Traveller & Roma
Communities
10.00 Welcome
10.10 Kerry Musselbrook
10.30 Shamus McPhee
11.15 Tea break
11.30 Isaac Blake
12.30 Lunch
1.15 Reconvene
1.30 Geetha Marcus
2.30 Tea break
2.45 Josie Vallely
3.30 Thomas McCarthy
Describe the cultural activities
you took part in as a child
Kerry Musselbrook
Gypsy Travellers, Human Rights and
Social Work’s Role?
23	March	2017	
Glasgow	Caledonian	University
Thanks	also	to	Roseanna	McPhee,	MECOPP,	Amnesty,	SHRC,	P&K	Council	for	their	contributions	
A	number	of	Gypsy	Travellers	also	expertly	lent	their	lived	experience	on	the	day.	
Above:	Shamus	McPhee,	Lesley	Riddoch,	Ken	MacLenna	–and	below	-Trisha	Hall	(SASW)	Colin	Turbett,	L	to	R
A short film
Why this matters and what
can be done
The	ideas,	customs,	and	social	behaviour	of	a	
particular	people	or	society.	
The	attitudes	and	behaviour	characteristic	of	
a	particular	social	group.
The	iceberg	model…
There	are	many	ways	of	living	and	being	
And	there	are	also	many	definitions	of	cultural	
competency….	
	
The	one	in	the	programme:	
	
“Cultural	competence	is	defined	as	the	ability	of	providers	
and	organizations	to	effectively	deliver	services	that	meet	
people’s	social,	cultural,	and	linguistic	needs.”	
		
To	that	we	might	also	add	‘systems’	…
Cultural	Competence	for	Social	Justice	requires	a	range	of	
awareness,	knowledge,	and	skills.		
	
1.  Self-awareness,	(understand	ones	own	world	view,	privileges	&	
biases)	
2.  Understanding	and	valuing	others	–	(knowledge	and	
appreciation	of	different	cultures)	
3.  Knowledge	of	societal	inequities	
4.  Skills	to	interact	effectively	with	a	diversity	of	people	in	
different	contexts	
5.  Skills	to	foster	equity	and	inclusion.		
http://www.dianegoodman.com/documents/CulturalCompetenceforSocialJustice.pdf	
	
In	practical		terms,	this	is	a	never-ending	journey!	And	it	needs	to	
apply	to	organisations	and	systems,	not	just	individuals.
Assessing	where	we	are….	
Cross	T,	Bazron	BJ,	Dennis	KW,	et	al.	“Towards	a	Culturally	Competent	System	of	Care.”	Washington:	National	Institute	of	
Mental	Health,	Child	and	Adolescent	Service	System	Program;	1989:13.
Where	are	YOU	/	WE	on	that	continuum?
Shamus McPhee
A Novel Experience: Human
Rights in Scotland
European Commission
Recommendations : Employment
•  5. combat anti-Gypsyism in employment, and accordingly:
•  a. ensure that national legislation affords genuine protection against
discrimination in employment and that it is indeed implemented;
•  b. for that purpose, provide adequate training to civil servants;
•  c. take positive measures for Roma in respect of employment, as
concerns particularly recruitment and vocational training;
•  d. promote Roma employment at all levels of the public sector;
European Commission
Recommendations : Employment(2)
•  e. take measures to stamp out discrimination against Roma as regards
recruitment and career development;
•  f. help Roma suffering from discrimination in employment to assert
their rights before appropriate civil or administrative bodies;
•  g. conduct information and awareness campaigns in the private and
public sectors in order to make the relevant legislation known and to
improve its implementation as concerns Roma;
European Commission Recommendations:
Employment(3)
•  h. remove any obstacles, including bureaucratic, to the exercise of
•  traditional trades;
•  i. in consultation with Roma, find alternatives to the vanished trades in
•  which they have traditionally engaged, for instance by offering them
•  advantageous loans to set up their own businesses and/or propose
tax benefits;
•  j. ensure that cases of discrimination against Roma in employment are
•  prosecuted and punished;
Bobbin Mill
Bobbin Mill Tinker Housing
Tinker Housing Experiment
My Brother’s School Report
University Achievements
Life in Spain
Life in Scotland: At Work
Life in Scotland: At Work(2)
Life in Scotland(2): At Home
Roseanna’s Home(2000-2010)
Environmental Report
Work Options
•  Traditional farm based jobs gone
•  Itinerant Scrap Metal Dealer being
eradicated
•  Cold calling forbidden
Violations Of Human Rights:
Employment
•  International Covenant on Economic,
Social and Cultural Rights: -
•  Article 6 – the Right to Work
•  Article 7 – the Right to Just and Favourable working
Conditions
•  Article 11 – the Right to an Adequate Standard of
Living
Violations Of Human Rights:
Employment (2)
•  European Convention of Human Rights
•  Article 14 – Prohibition of Discrimination
•  International Covenant on the Elimination
of All Forms of Racial Discrimination:-
•  26 – Prohibits All Forms of Discrimination ( and obligates state
parties to facilitate this);
Lack of Access to Justice
Commission welcomes UN focus on
access to justice and social security
reform
Reforms to the legal aid system, the introduction of employment tribunal
fees and changes to the social security system have all been highlighted
as major human rights concerns by the United Nations in a critical
report.
The UN Committee on Economic, Social and Cultural Rights raised concerns
about access to justice, especially for disadvantaged and marginalized groups
as well as in areas such as employment, housing, education and social
security.
Commissioner Lorna McGregor, said:
'Recent reforms to civil law justice have had particular impacts on disabled
people, women and ethnic minorities. For example, the introduction of fees for
employment tribunals has resulted in large drops in the numbers of claims
brought for discrimination on the basis of sex, disability, race and sexual
orientation.
I welcome this report by the UN and we will now work with civil society
organisations to hold the Government to account in this area.'
Lorna McGregor continued:
'The UK Government should improve its planning and monitoring of reforms to
social security. It should extend its analysis to include the cumulative impact
of decisions on people sharing protected characteristics, review policies which
have reduced protections and identify mitigating actions where adverse
impacts are identified.'
Notes to Editors
• The UN Committee on Economic, Social and Cultural Rights’ report
can be found here
• The majority of recommendations reflect the issues the Commission
raised in its report to the Committee in April.
Latest News from
Equality and Human Rights
Commission (EHRC)
Legal Assistance
•  UNESCO: Concluding Observations(2016): -
•  C. Principal subjects of concern and recommendations
•  Justiciability of economic, social and cultural rights
•  5. While the Committee takes note of the State party’s views on the incorporation
of the Covenant rights into the domestic legislation, the Committee regrets that the
Covenant rights cannot be applied directly by domestic courts, which may restrict
access to effective legal remedies for violations of Covenant rights.
• 
•  6. The Committee recalls its previous recommendation (see E/C.12/GBR/CO/
5, para. 13) and urges the State party to fully incorporate the Covenant rights
into its domestic legal order and ensure that victims of violations of economic,
social and cultural rights have full access to effective legal remedies. The
Committee draws the attention of the State party to its general comment No. 9
(1998) on the domestic application of the Covenant.
UN Economic and Social Council(2) :
14th July 2017
•  10. The Committee recommends that the State party undertake a broad
public consultation on its plan to repeal the Human Rights Act 1998 as well as
on the proposal for a new bill of rights. It also recommends that the State party
take all necessary measures to ensure that any new legislation in this regard is
aimed at enhancing the status of human rights, including economic, social and
cultural rights, in the domestic legal order and that it provide effective
protection of those rights across all jurisdictions of the State party. The
Committee recalls its previous recommendation (see E/C.12/GBR/CO/5,
para. 10) and urges the State party to take all necessary measures to expedite
the adoption of a bill of rights for Northern Ireland.
Legal Assistance
Legal Assistance(3): CRE Solicitors
Referrals List
No. Solicitors Sought on
Behalf of Roseanna McPhee
Name Email Date Accepted
1 Tony McGrade
McGrade & Co
22/1/02
2 Amanda Jones
Maclay Murray &
Spens
18 Charlotte Square
Edinburgh, EH2 4DF
0131 271
4118
amanda.jones@mms.co.uk 22/1/02
3 Chris Phillips
Maclay Murray &
Spens
18 Charlotte Square
Edinburgh, EH2 4DF
0131 271
4118
chris.phillips@mms.co.uk 22/1/02
4 Alun Thomas
Anderson Strathern
48 Castle Street
Edinburgh, EH2 3LX
0131 625
7245
alun.thomas@andersonstrathe
rn.co.uk
4/4/02
5 Jill Bell
Anderson Strathern
48 Castle Street
Edinburgh, EH2 3LX
0131 625
7246
jill.bell@andersonstrathern.co.
uk
4/4/02
6 Neil McLean
Anderson Strathern
48 Castle Street
Edinburgh, EH2 3LX
0131 625
7266
neil.maclean@andersonstrath
ern.co.uk
4/4/02
7 Claire Langlands
Anderson Strathern
48 Castle Street
Edinburgh, EH2 3LX
0131 625
7274
claire.langlands@andersonstra
thern.co.uk
4/4/02
8 Marie MacDonald
Miller Samuel
RWF House, 5 Renfield Street
Glasgow, G2 5EZ
0141 221
7934
mem@millersamuel.co.uk 4/4/02
9 Claire McManus
Harper Macleod
The Ca’d’oro, 45 Gordon Street
Glasgow, G1 3PE
0141 221
8888
claire.mcmanus@
Harpermacleod.co.uk
4/4/02
10 Alan Cowan
Simpson & Marwick
18 Heriot Row
Edinburgh, EH3 6HS
0131 557
1545
alan.cowan@
Simpmar.com
4/4/02
11 James Hendry
MacLeods WS
13 Lombard Street, Inverness
IV1 1QQ
inverness@macleodsws.co.uk 4/4/02
Legal Assistance: CRE Solicitors
Referral (4)
12 Emma Bell
MacRoberts
152 Bath Street
Glasgow, G2 4TB
0141 332
9988
Emma.bell@macroberts.co.uk
13 Stephen Miller
MacRoberts
152 Bath Street
Glasgow, G2 4TB
0141 332
9988
Stephen.miller@macroberts.co
.uk
14 Chris Lucas
A&WM Urqhuarts
16 Heriot Row
Edinburgh, EH3 6HR
0131 556
2896
chrislucas@urquharts.co.uk
15 Caroline Carr
BTO
48 St Vincent Street
Glasgow, G2 5HS
0141 221
8012
cac@bto.co.uk
16 Margaret Gribbon
Digby Brown
Solicitors
The Savoy Tower
77 Renfrew Street
Glasgow, G2 3BZ
0141 566
9535
margaret.gribbon@digbybrown
.co.uk
17. Noele McClelland
Thorntons Solicitors
50 Castle Street
Dundee, DD1 3RU
01382 229
111
nmcclelland@thorntons-
law.co.uk
Accepted
13/1/06
18. Kathleen Bolt
McGrade & Co
Standard Buildings,
94 Hope Street,
Glasgow G2 6QB
0141 224
0330
kbolt@mcgrade.co.uk
19. Ian Nisbet Govan Law Centre
20. Steven McLaren
Kippen Campbell
48 Tay Street
Perth, PH1 5TR
01738 635
353
sm@kc-ws.com
Solicitors Sought on Behalf of
Roseanna McPhee
Central Scotland REC Attempts to Find
Solicitor for Equality/HR Violations
No. Name Address Telephone Email Result
1 Amanda Jones
Maclay Murray &
Spens
18 Charlotte Square
Edinburgh, EH2 4DF
0131 271
4118
amanda.jones@mms.co.uk Appointment with
Alayne Swanson
who declined citing
conflict of interest
2 Neil McLean
Anderson Strathern
48 Castle Street
Edinburgh, EH2 3LX
0131 625
7266
neil.maclean@andersonstrather
n.co.uk
Specialist in
Employment Law,
and conflict of
interest
3 Marie MacDonald
Miller Samuel
RWF House, 5 Renfield Street
Glasgow, G2 5EZ
0141 221
7934
mem@millersamuel.co.uk Didn’t get past
reception: “We don’t
do that”
4 Claire McManus
Harper Macleod
The Ca’d’oro, 45 Gordon Street
Glasgow, G1 3PE
0141 221
8888
claire.mcmanus@
Harpermacleod.co.uk
Didn’t get past
reception: “We don’t
do that”
5 Emma Bell
MacRoberts
152 Bath Street
Glasgow, G2 4TB
0141 332
9988
Emma.bell@macroberts.co.uk Not something they
can help with. Did
not get past
reception
6 Noele McClelland
Thorntons Solicitors
50 Castle Street
Dundee, DD1 3RU
01382 229
111
nmcclelland@thorntons-
law.co.uk
Not something we
do
7 Kathleen Bolt
McGrade & Co
Standard Buildings,
94 Hope Street,
Glasgow G2 6QB
0141 224
0330
kbolt@mcgrade.co.uk No reply
8 Ian Nisbet Govan Law Centre Out of area
Solicitors Sought on Behalf of
Roseanna McPhee
Central Scotland REC Attempts to Find Solicitor
for Equality/HR Violations
9 Steven McLaren
Kippen Campbell
48 Tay Street
Perth, PH1 5TR
01738 635
353
sm@kc-ws.com Not something
we do, try
MacNabs
10 Richard Imrie
MacNabs Solicitors
2 South Street, Perth Appointment
made then
cancelled citing
conflict of
interest
11 Bowmans Solicitors 27 Bank Street, Dundee DD1
1RP
01382
322267
We don’t do
that
12 McCash & Hunter 25 South Methven St
Perth, PH1 5PE
01738 635
300
mccashhunter.co.uk We don’t do
that, try
MacNabs
13 A.C Miller & MacKay
63 Scott St
Perth, PH2 8JN
01738 620
087
Not something
we do, try
McCash &
Hunter
14 Jane Steer
Russel & Aitken
1 Kings Court, Falkirk FK1 1QP 01324 662
888
No reply
15 Fiona Munn
Marshall Wilson
2 High Street, Falkirk FK1 1EZ 01324 612
569
Too far away
16 McIroy & Hipwell 24 Chalmers Street, Dunfermline
KY12 8AT
01383 626
299
We don’t deal
with Travellers
Solicitors Sought on Behalf of
Roseanna McPhee
Questions
Isaac Blake
If you wanted to serve a
visitor a meal that would
help them to understand
your cultural heritage, what
meal would you serve?
Geetha Marcus
Achieving
successful
co-design
Our top 10 tips!
People entering into a co-design process need to be there
in good faith with the potential to influence change. If they
are practitioners, they need buy-in at an organisational
level about their input in the co-design group and what
they can bring back.
Value everyone equally. Lived experience is as valuable as
professional experience. We do this by offering to pay
people who do not earn a salary.
Pay careful attention to the practical arrangements to
ensure everyone can participate – we have developed an
Inclusion Form to make sure we identify and respond to
everyone’s needs
Break down ‘them’ and ‘us’ barriers whenever possible.
Mix people up. Move away from ‘roles’ and instead focus on
skillsets and ‘what we’re good at’.
Use tools tohelp everyone have a voice
e.g. stop / ‘I want to speak’ talking cards
Give people the opportunity to complain (within
reason!), listen to the complaints and write them down.
If they have ideas about changing the process, facilitate
these when possible.
4
Give people responsibilities e.g. homework to complete
beforehand. This will help those who perhaps don’t
speak up in the group have their voice heard.
Develop a working together agreement as a group. Ask
people what their hopes for the project are and what
their concerns are. As a group think about how you can
overcome concerns and achieve the hopes together.
Listen to others
Respect
Build confidence to
speak up
Use ‘stop’ and ‘I want
to speak’ cards
Trust (this takes time) Help each otherHonesty
Get to know each
other
Mix us up so that we work
with different people
Have fun Learn together
Ask for help if you
need it
Avoid buzzwords and jargon.
Be transparent about where you are in the design
process. Make people feel comfortable when they are in
the idea generation, messy stages!
www.iriss.org.uk/resources/irisson/using-tools-enhance-engagement-social-services
TOOLS CAN
•  Transform how we work.
•  Have the power to save us time.
•  Can reduce effort
•  Increase the quality of our work
•  Facilitate interactions
Selecting the right tools and using them
effectively is not easy; tools can end up sitting
alongside creative engagement practice, rather
than within it.
POTENTIAL
CHALLENGES
Thomas McCarthy
Evaluation
www.iriss.org.uk

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Co producing cultural competency

  • 1.
  • 2. Co-producing Cultural Competency: Working With Scottish Gypsy Traveller & Roma Communities
  • 3. 10.00 Welcome 10.10 Kerry Musselbrook 10.30 Shamus McPhee 11.15 Tea break 11.30 Isaac Blake 12.30 Lunch 1.15 Reconvene 1.30 Geetha Marcus 2.30 Tea break 2.45 Josie Vallely 3.30 Thomas McCarthy
  • 4. Describe the cultural activities you took part in as a child
  • 6.
  • 7. Gypsy Travellers, Human Rights and Social Work’s Role? 23 March 2017 Glasgow Caledonian University
  • 9. A short film Why this matters and what can be done
  • 10.
  • 14. Cultural Competence for Social Justice requires a range of awareness, knowledge, and skills. 1.  Self-awareness, (understand ones own world view, privileges & biases) 2.  Understanding and valuing others – (knowledge and appreciation of different cultures) 3.  Knowledge of societal inequities 4.  Skills to interact effectively with a diversity of people in different contexts 5.  Skills to foster equity and inclusion. http://www.dianegoodman.com/documents/CulturalCompetenceforSocialJustice.pdf In practical terms, this is a never-ending journey! And it needs to apply to organisations and systems, not just individuals.
  • 18. A Novel Experience: Human Rights in Scotland
  • 19. European Commission Recommendations : Employment •  5. combat anti-Gypsyism in employment, and accordingly: •  a. ensure that national legislation affords genuine protection against discrimination in employment and that it is indeed implemented; •  b. for that purpose, provide adequate training to civil servants; •  c. take positive measures for Roma in respect of employment, as concerns particularly recruitment and vocational training; •  d. promote Roma employment at all levels of the public sector;
  • 20. European Commission Recommendations : Employment(2) •  e. take measures to stamp out discrimination against Roma as regards recruitment and career development; •  f. help Roma suffering from discrimination in employment to assert their rights before appropriate civil or administrative bodies; •  g. conduct information and awareness campaigns in the private and public sectors in order to make the relevant legislation known and to improve its implementation as concerns Roma;
  • 21. European Commission Recommendations: Employment(3) •  h. remove any obstacles, including bureaucratic, to the exercise of •  traditional trades; •  i. in consultation with Roma, find alternatives to the vanished trades in •  which they have traditionally engaged, for instance by offering them •  advantageous loans to set up their own businesses and/or propose tax benefits; •  j. ensure that cases of discrimination against Roma in employment are •  prosecuted and punished;
  • 28. Life in Scotland: At Work
  • 29. Life in Scotland: At Work(2)
  • 30.
  • 34. Work Options •  Traditional farm based jobs gone •  Itinerant Scrap Metal Dealer being eradicated •  Cold calling forbidden
  • 35. Violations Of Human Rights: Employment •  International Covenant on Economic, Social and Cultural Rights: - •  Article 6 – the Right to Work •  Article 7 – the Right to Just and Favourable working Conditions •  Article 11 – the Right to an Adequate Standard of Living
  • 36. Violations Of Human Rights: Employment (2) •  European Convention of Human Rights •  Article 14 – Prohibition of Discrimination •  International Covenant on the Elimination of All Forms of Racial Discrimination:- •  26 – Prohibits All Forms of Discrimination ( and obligates state parties to facilitate this);
  • 37. Lack of Access to Justice Commission welcomes UN focus on access to justice and social security reform Reforms to the legal aid system, the introduction of employment tribunal fees and changes to the social security system have all been highlighted as major human rights concerns by the United Nations in a critical report. The UN Committee on Economic, Social and Cultural Rights raised concerns about access to justice, especially for disadvantaged and marginalized groups as well as in areas such as employment, housing, education and social security. Commissioner Lorna McGregor, said: 'Recent reforms to civil law justice have had particular impacts on disabled people, women and ethnic minorities. For example, the introduction of fees for employment tribunals has resulted in large drops in the numbers of claims brought for discrimination on the basis of sex, disability, race and sexual orientation. I welcome this report by the UN and we will now work with civil society organisations to hold the Government to account in this area.' Lorna McGregor continued: 'The UK Government should improve its planning and monitoring of reforms to social security. It should extend its analysis to include the cumulative impact of decisions on people sharing protected characteristics, review policies which have reduced protections and identify mitigating actions where adverse impacts are identified.' Notes to Editors • The UN Committee on Economic, Social and Cultural Rights’ report can be found here • The majority of recommendations reflect the issues the Commission raised in its report to the Committee in April. Latest News from Equality and Human Rights Commission (EHRC)
  • 38. Legal Assistance •  UNESCO: Concluding Observations(2016): - •  C. Principal subjects of concern and recommendations •  Justiciability of economic, social and cultural rights •  5. While the Committee takes note of the State party’s views on the incorporation of the Covenant rights into the domestic legislation, the Committee regrets that the Covenant rights cannot be applied directly by domestic courts, which may restrict access to effective legal remedies for violations of Covenant rights. •  •  6. The Committee recalls its previous recommendation (see E/C.12/GBR/CO/ 5, para. 13) and urges the State party to fully incorporate the Covenant rights into its domestic legal order and ensure that victims of violations of economic, social and cultural rights have full access to effective legal remedies. The Committee draws the attention of the State party to its general comment No. 9 (1998) on the domestic application of the Covenant.
  • 39. UN Economic and Social Council(2) : 14th July 2017 •  10. The Committee recommends that the State party undertake a broad public consultation on its plan to repeal the Human Rights Act 1998 as well as on the proposal for a new bill of rights. It also recommends that the State party take all necessary measures to ensure that any new legislation in this regard is aimed at enhancing the status of human rights, including economic, social and cultural rights, in the domestic legal order and that it provide effective protection of those rights across all jurisdictions of the State party. The Committee recalls its previous recommendation (see E/C.12/GBR/CO/5, para. 10) and urges the State party to take all necessary measures to expedite the adoption of a bill of rights for Northern Ireland.
  • 41. Legal Assistance(3): CRE Solicitors Referrals List No. Solicitors Sought on Behalf of Roseanna McPhee Name Email Date Accepted 1 Tony McGrade McGrade & Co 22/1/02 2 Amanda Jones Maclay Murray & Spens 18 Charlotte Square Edinburgh, EH2 4DF 0131 271 4118 amanda.jones@mms.co.uk 22/1/02 3 Chris Phillips Maclay Murray & Spens 18 Charlotte Square Edinburgh, EH2 4DF 0131 271 4118 chris.phillips@mms.co.uk 22/1/02 4 Alun Thomas Anderson Strathern 48 Castle Street Edinburgh, EH2 3LX 0131 625 7245 alun.thomas@andersonstrathe rn.co.uk 4/4/02 5 Jill Bell Anderson Strathern 48 Castle Street Edinburgh, EH2 3LX 0131 625 7246 jill.bell@andersonstrathern.co. uk 4/4/02 6 Neil McLean Anderson Strathern 48 Castle Street Edinburgh, EH2 3LX 0131 625 7266 neil.maclean@andersonstrath ern.co.uk 4/4/02 7 Claire Langlands Anderson Strathern 48 Castle Street Edinburgh, EH2 3LX 0131 625 7274 claire.langlands@andersonstra thern.co.uk 4/4/02 8 Marie MacDonald Miller Samuel RWF House, 5 Renfield Street Glasgow, G2 5EZ 0141 221 7934 mem@millersamuel.co.uk 4/4/02 9 Claire McManus Harper Macleod The Ca’d’oro, 45 Gordon Street Glasgow, G1 3PE 0141 221 8888 claire.mcmanus@ Harpermacleod.co.uk 4/4/02 10 Alan Cowan Simpson & Marwick 18 Heriot Row Edinburgh, EH3 6HS 0131 557 1545 alan.cowan@ Simpmar.com 4/4/02 11 James Hendry MacLeods WS 13 Lombard Street, Inverness IV1 1QQ inverness@macleodsws.co.uk 4/4/02
  • 42. Legal Assistance: CRE Solicitors Referral (4) 12 Emma Bell MacRoberts 152 Bath Street Glasgow, G2 4TB 0141 332 9988 Emma.bell@macroberts.co.uk 13 Stephen Miller MacRoberts 152 Bath Street Glasgow, G2 4TB 0141 332 9988 Stephen.miller@macroberts.co .uk 14 Chris Lucas A&WM Urqhuarts 16 Heriot Row Edinburgh, EH3 6HR 0131 556 2896 chrislucas@urquharts.co.uk 15 Caroline Carr BTO 48 St Vincent Street Glasgow, G2 5HS 0141 221 8012 cac@bto.co.uk 16 Margaret Gribbon Digby Brown Solicitors The Savoy Tower 77 Renfrew Street Glasgow, G2 3BZ 0141 566 9535 margaret.gribbon@digbybrown .co.uk 17. Noele McClelland Thorntons Solicitors 50 Castle Street Dundee, DD1 3RU 01382 229 111 nmcclelland@thorntons- law.co.uk Accepted 13/1/06 18. Kathleen Bolt McGrade & Co Standard Buildings, 94 Hope Street, Glasgow G2 6QB 0141 224 0330 kbolt@mcgrade.co.uk 19. Ian Nisbet Govan Law Centre 20. Steven McLaren Kippen Campbell 48 Tay Street Perth, PH1 5TR 01738 635 353 sm@kc-ws.com Solicitors Sought on Behalf of Roseanna McPhee
  • 43. Central Scotland REC Attempts to Find Solicitor for Equality/HR Violations No. Name Address Telephone Email Result 1 Amanda Jones Maclay Murray & Spens 18 Charlotte Square Edinburgh, EH2 4DF 0131 271 4118 amanda.jones@mms.co.uk Appointment with Alayne Swanson who declined citing conflict of interest 2 Neil McLean Anderson Strathern 48 Castle Street Edinburgh, EH2 3LX 0131 625 7266 neil.maclean@andersonstrather n.co.uk Specialist in Employment Law, and conflict of interest 3 Marie MacDonald Miller Samuel RWF House, 5 Renfield Street Glasgow, G2 5EZ 0141 221 7934 mem@millersamuel.co.uk Didn’t get past reception: “We don’t do that” 4 Claire McManus Harper Macleod The Ca’d’oro, 45 Gordon Street Glasgow, G1 3PE 0141 221 8888 claire.mcmanus@ Harpermacleod.co.uk Didn’t get past reception: “We don’t do that” 5 Emma Bell MacRoberts 152 Bath Street Glasgow, G2 4TB 0141 332 9988 Emma.bell@macroberts.co.uk Not something they can help with. Did not get past reception 6 Noele McClelland Thorntons Solicitors 50 Castle Street Dundee, DD1 3RU 01382 229 111 nmcclelland@thorntons- law.co.uk Not something we do 7 Kathleen Bolt McGrade & Co Standard Buildings, 94 Hope Street, Glasgow G2 6QB 0141 224 0330 kbolt@mcgrade.co.uk No reply 8 Ian Nisbet Govan Law Centre Out of area Solicitors Sought on Behalf of Roseanna McPhee
  • 44. Central Scotland REC Attempts to Find Solicitor for Equality/HR Violations 9 Steven McLaren Kippen Campbell 48 Tay Street Perth, PH1 5TR 01738 635 353 sm@kc-ws.com Not something we do, try MacNabs 10 Richard Imrie MacNabs Solicitors 2 South Street, Perth Appointment made then cancelled citing conflict of interest 11 Bowmans Solicitors 27 Bank Street, Dundee DD1 1RP 01382 322267 We don’t do that 12 McCash & Hunter 25 South Methven St Perth, PH1 5PE 01738 635 300 mccashhunter.co.uk We don’t do that, try MacNabs 13 A.C Miller & MacKay 63 Scott St Perth, PH2 8JN 01738 620 087 Not something we do, try McCash & Hunter 14 Jane Steer Russel & Aitken 1 Kings Court, Falkirk FK1 1QP 01324 662 888 No reply 15 Fiona Munn Marshall Wilson 2 High Street, Falkirk FK1 1EZ 01324 612 569 Too far away 16 McIroy & Hipwell 24 Chalmers Street, Dunfermline KY12 8AT 01383 626 299 We don’t deal with Travellers Solicitors Sought on Behalf of Roseanna McPhee
  • 46.
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  • 49. If you wanted to serve a visitor a meal that would help them to understand your cultural heritage, what meal would you serve?
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  • 59. People entering into a co-design process need to be there in good faith with the potential to influence change. If they are practitioners, they need buy-in at an organisational level about their input in the co-design group and what they can bring back.
  • 60. Value everyone equally. Lived experience is as valuable as professional experience. We do this by offering to pay people who do not earn a salary.
  • 61. Pay careful attention to the practical arrangements to ensure everyone can participate – we have developed an Inclusion Form to make sure we identify and respond to everyone’s needs
  • 62. Break down ‘them’ and ‘us’ barriers whenever possible. Mix people up. Move away from ‘roles’ and instead focus on skillsets and ‘what we’re good at’.
  • 63. Use tools tohelp everyone have a voice e.g. stop / ‘I want to speak’ talking cards
  • 64. Give people the opportunity to complain (within reason!), listen to the complaints and write them down. If they have ideas about changing the process, facilitate these when possible.
  • 65. 4 Give people responsibilities e.g. homework to complete beforehand. This will help those who perhaps don’t speak up in the group have their voice heard.
  • 66. Develop a working together agreement as a group. Ask people what their hopes for the project are and what their concerns are. As a group think about how you can overcome concerns and achieve the hopes together. Listen to others Respect Build confidence to speak up Use ‘stop’ and ‘I want to speak’ cards Trust (this takes time) Help each otherHonesty Get to know each other Mix us up so that we work with different people Have fun Learn together Ask for help if you need it
  • 68. Be transparent about where you are in the design process. Make people feel comfortable when they are in the idea generation, messy stages!
  • 69.
  • 71. TOOLS CAN •  Transform how we work. •  Have the power to save us time. •  Can reduce effort •  Increase the quality of our work •  Facilitate interactions Selecting the right tools and using them effectively is not easy; tools can end up sitting alongside creative engagement practice, rather than within it.
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