HUD Phoenix Energy Workshop September 16-17, 2008

1. APS Energy Wise Low Income
Weatherization Program
Working together to help our most vulnerable customers
Jerry Mendoza
HUD – Energy Efficiency,
Renewables, and Green
Building in Housing Program
September 16, 2008

2. APS Energy Wise Low Income
Weatherization Program
Weatherization
Bill Assistance
E-3 Low Income Discount Rate
Partnerships and Projects

3. APS Overview
• APS has the 5th Largest Service
Territory in US & over 1M customers
• Arizona is the fastest growing state
• Energy demand will double in 20 yrs
(3.6% yearly increase) Phoenix
• Our customer growth is 3 times U.S.
Average
• 5,039 miles of transmission lines in
APS territory
APS Retail Service Territory

4. Energy Wise Low Income Weatherization
Program
• Program has been in place since 1996
• Eligibility tied to 150% of Federal Low Income Guidelines
• Program Components:
– Weatherization
– Health and Safety
– Repair and Replace
– Bill Assistance

5. Weatherization
Key Components
• Includes renters
– Owners must agree to not increase rent for 12 months
• Increased per home funding from $1,500 to $6,000 for
weatherization, health and safety, and repair and replace
combined
• Refrigerator replacement
• Multifamily housing can be included on a case by case
basis

6. LIW Program Components
• Repair and Replace of existing appliances
– Case worker can identify need – doesn’t require an energy
audit
– Covers A/C, Heat Pumps, Evaporative Coolers, Electric
Water Heaters, Refrigerators
– Appliances must meet energy efficiency guidelines
• Health and Safety
– With an order from a medical doctor, a window Air
conditioner or heat pump may be installed

7. LIW Program Components
• Follows Federal WAP Guidelines
• AZ Department of Commerce Energy Office does Monitoring
and Evaluation
– Pre and Post Audit
– Analysis of Data
• Leveraged with other funding sources such as federal Low
Income Home Energy Assistance Program (LIHEAP), City,
State, and County Funds

8. Bill Assistance
• Increased to $400 from $300/year
• Service provided by community action agencies for
customers in “crisis” situations as defined by DES
• Partnered with the Arizona Community Action Association
Home Energy Assistance Fund
• APS Funds were leveraged by ACAA to obtain $500,000
from El Paso Natural Gas Settlement

9. Energy Wise Partners
• Arizona Community Action Association
• Community Action Human Resources Agency
• Coconino County Community Services Department
• Gila County Community Action Agency
• Maricopa County Human Services Department
• Northern Arizona Council of Government
• City of Phoenix Neighborhood Services
• Southeastern Arizona Community Action Program
• Western Arizona Council of Governments
• Inter Tribal Council of Arizona (20 tribes)
• Navajo Weatherization Assistance Program
• Foundation for Senior Living
• Arizona Energy Office

10. Activities
• Lobbying for LIHEAP
• Partnerships with City of Phoenix – Zip Code Project
• Joint Project with Housing Authority of Maricopa County
• Working with Pinal County Housing Authority and Community
Action Human Resources Agency
• Developing a program in conjunction with the Valley of the Sun
and City of Phoenix FireStar Program

11. What is the APS Energy
Support (E-3) Program?
• Special electric rate for our low-income customers
• Household Income – 150% of Federal Poverty Guideline
• E-3 rate offers a discount up to 40% off the cost of
electricity
• E-3 customers do not pay the Power Supply Adjustor (PSA)

12. Monthly Income Guidelines
# of People Maximum # of People Maximum
1 Person $1,301 6 People $3,551
2 People $1,751 7 People $4,001
3 People $2,201 8 People $4,451
4 People $2,651 9 People $4,901
5 People $3,101 10 People $5,351
For each additional household member, add $450. Income is
defined as total income (before taxes) for all household members.
Effective July 1, 2008

13. APS Energy Support (E-3) Program
Discounts
Monthly Discount
Energy Use Amount
400 kWh or less 40 percent
401 kWh – 800 kWh 26 percent
801 kWh – 1,200 kWh 14 percent
Over 1,200 kWh $13
Discount could add up to $156 per year!

14. How To Enroll in E-3 Program
• Fill out an application
• Applications are available in English and Spanish at:
– APS Customer Offices (also listed on APS.COM)
– Community Action Program Offices
• A printable version at aps.com
• Call statewide toll free at 1-800-253-9405
• Send completed application to DES

15. So What Can We Do?
• We can help APS’ Low Income customers by...
– Increasing enrollment in E-3
– Supporting weatherization services
– Providing crisis bill assistance
• Find other ways to communicate and integrate with other programs
that meet our guidelines
• Identify opportunities to partner with a local Community Action
Agency to…
– Deliver weatherization services
– Combine Rehab with Weatherization
• Integrate E-3 enrollment into your housing application processes
– Provide the one to one contact needed
– Sign-up at intake, and during renewal

16. Go to aps.com

17. A better tomorrow starts today