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Transforming Teams
PROF.DR.AUNG TUN THET
Organizations
Inattention to RESULTS
Avoidance of
ACCOUNTABILITY
Lack of COMMITMENT
Fear of CONFLICT
Absence of TRUST
Five Dysfunctions of Teams
Positive Approach
 Trust one another
 Engage in unfiltered conflict around ideas
 Commit to decisions and plans of actions
 Hold one another accountable
 Focus on achievement of collective results
 Discipline and persistence
17 Indisputable Laws of Teamwork
Teamwork
1. Significance: One is too small a number to achieve greatness
2. Big Picture: The Good is more important than the Role
3. Niche: All players have a place where they add the most value
4. Mount Everest: As the challenge escalates, the need for
teamwork elevates
5. Chain: The strength of the team is impacted by its weakest link
6. Catalyst: Winning teams have players who make things happen
Teamwork
7. Compass: Vision gives team members direction and confidence
8. Bad Apple: Rotten attitudes ruin the team
9. Countability: Teammates must be able to count on each other
when it counts
10. Price Tag: Team fails to reach its potential when it fails to pay the
price
11. Scorecard: Team can make adjustments when it knows where it
stands
12. Bench: Great teams have great depth
Teamwork
13. Identity: Shared values identify the team
14. Communication: Interaction fuels action
15. Edge: The difference between two equally talented team is
leadership
16. High Morale: When you are winning nothing hurts
17. Dividends: Investing in the team compounds over time
Forming, Storming, Norming, and
Performing
UNDERSTANDING STAGES OF TEAM FORMATION
Transforming Teams
 Takes time
 Members go through recognizable stages
 Change from strangers to united group with
common goals
Stages
1. Forming
2. Storming
3. Norming
4. Performing
 Team effective more quickly
 Build highly productive team
Stages
 Path teams follow on way to high performance
 Fifth - "adjourning" (“mourning")
Forming
 Formation of team
 Team comes together
 Finding out about each other
 Situational Leadership style: Directing
Forming
 Members positive and polite
 Anxious
 Excited
 Leader play dominant role
 Members' roles and responsibilities not clear
Forming
 Last for some time
 Start to work together
 Effort to know new colleagues
Storming
 Start to push against boundaries established
 Many teams fail
 Conflict between members' natural working
styles
Storming
 People work in different ways
 Differing working styles cause unforeseen
problems
 Frustrated
Storming
 Members challenge authority
 Jockey for position
 Question team's goal
 Resist taking on tasks
Storming
 Members experience stress
 No support of established processes or strong
relationships
Storming
 Team members come up with ideas through
debates
– about task priorities
– clarity on purpose of the task
– roles & responsibilities
– processes to follow
Storming
 Influence of ideas
 Power struggles arise
 Compromises required
 Members challenge leader
 Leader coaches
 Situational Leadership style: Selling
Norming
 Members resolve differences
 Appreciate colleagues' strengths
 Respect authority
Norming
 Team members know one another better
 Socialize together
 Ask one another for help
 Provide constructive feedback
Norming
 Stronger commitment to team goal
 Good progress
 Prolonged overlap between storming and
norming
 Team may lapse back into storming stage
Norming
 Work as team starts
 Roles and responsibilities clear and accepted
 Team exhibit participative behaviour
 Decision making by group agreement
 Commitment, trust and unity increases
 Situational Leadership style: Supporting
Performing
 Hard work leads
 Without friction
 Structures and processes support
 Delegate work
Performing
 Concentrate on developing team members
 Easy to be part of team
 Joining or leaving won't disrupt performance
Performing
 High levels of:
– goal orientation,
– interpersonal relations,
– independence, motivation,
– knowledge and
– competence in team members
Performing
 Team know what,why & how of task
 High level of in communication between team
members
 Equivalent Situational Leadership style:
Delegating
Adjourning (Mourning)
 Eventually
 Project teams
 Permanent teams
 Difficult - future uncertain
Adjourning (Mourning)
 Project completes
 Members moving out
 Everyone move on
Using The Tool
Team Leader
 Help people perform well as quickly as possible
 Change approach at each stage
 Doing the right thing at the right time
Team Leader
 Identify stage of team development
 Consider what to do to move towards
performing stage
 Schedule regular reviews
 Adjust behaviour and leadership approach
appropriately
Leadership Activities at Different Group
Formation Stages: Forming
• Direct team
• Establish clear objectives - team and individual
members
Leadership Activities at Different Group
Formation Stages: Storming
• Establish processes and structures
• Build trust and good relationships between
team members
• Resolve conflicts swiftly
• Provide support to team members less secure
Leadership Activities at Different Group
Formation Stages: Storming
• Remain positive and firm
• Explain "forming, storming, norming, and
performing"
• People understand why problems occurring
Leadership Activities at Different Group
Formation Stages: Storming
• Coach team members in assertiveness and
conflict resolution skills
• Help people learn different work styles and
strengths
Leadership Activities at Different Group
Formation Stages: Norming
• Step back
• Team members take responsibility for progress
towards goal
• Team-building event
Leadership Activities at Different Group
Formation Stages: Performing
• Delegate tasks and projects
• Have as light a touch as possible
• Start focusing on other goals and areas of work.
Leadership Activities at Different Group
Formation Stages: Adjourning (Mourning)
• Celebrate team's achievements
• People view past experiences positively
Key Points
 Team transformation follow recognizable
stages: "forming, storming, norming, and
performing"
 Fifth stage: "adjourning" or "mourning"
Key Points
 Identify stage of development team is at
 Use strategies that move team through to next
stage
 Focus and hard work - high-performing team
Team Roles:
Improving Team Performance
Team
 Clear responsibilities
 Every role performed fully and well
Members
 Assume different "team roles"
 “… behave, contribute and interrelate with
others in particular way"
 Nine underlie team success
Team Roles
Action
PeopleThinking
SH
IMP CF
CO
RITW
PL
ME SP
Team Roles
ORIENTATION ROLE DESCRIPTION
Action Shaper Challenges team to improve
Implementer Puts ideas into action
Completer Finisher Ensures thorough, timely completion
People Coordinator Acts as chairperson
Team Worker Encourages cooperation
Resource Investigator Explores outside opportunities
Thought Plant Presents new ideas and approaches
Monitor-Evaluator Analyzes options
Specialist Provides specialized skills
THANK YOU!
THANK YOU!
Action Oriented Roles
 Shaper (SH)
 Challenge team to improve
 Dynamic
 Extroverted
 Enjoy stimulating others
 Questioning norms
Action Oriented Roles
 Shaper (SH)
 Find best approaches for solving problems
 Shakes things up
 Make sure all possibilities considered
 Team does not become complacent
Action Oriented Roles
 Shaper (SH)
 See obstacles as exciting challenges
 Courage to push on when others feel like
quitting
 Argumentative
 Offend people's feelings
Action Oriented Roles
 Implementer (IMP)
 Get things done
 Turn ideas and concepts into practical actions and plans
 Conservative
 Disciplined
 Work systematically and efficiently
 Well organized
Action Oriented Roles
 Implementer (IMP)
 Inflexible
 Resistant to change
Action Oriented Roles
 Completer-Finisher (CF)
 See projects completed thoroughly
 Ensure no errors or omissions
 Pay attention to smallest of details
 Concerned with deadlines
 Perfectionists
 Orderly
 Conscientious
Action Oriented Roles
 Completer-Finisher (CF)
 Worry unnecessarily
 Hard to delegate
People Oriented Roles
 Coordinator (CO)
 Traditional team-leader role
 Chairmen
 Guide team
 Excellent listeners
 Recognize value of each team member
 Calm, good-natured and delegate tasks effectively
People Oriented Roles
 Coordinator (CO)
 Delegate away too much personal responsibility
 Manipulative
People Oriented Roles
 Team Worker (TW)
 Provide support
 Make sure people working together effectively
 Negotiators
 Flexible, diplomatic and perceptive
 Popular
People Oriented Roles
 Team Worker (TW)
 Indecisive
 Uncommitted during discussions and decision-making
People Oriented Roles
 Resource Investigator (RI)
 Innovative
 Curious
 Explore available options
 Develop contacts
 Negotiate for resources
People Oriented Roles
 Resource Investigator (RI)
 Enthusiastic
 Identify and work with external stakeholders
 Outgoing
 Extroverted
People Oriented Roles
 Lose enthusiasm quickly
 Overly optimistic
Thought Oriented Roles
 Plant (PL)
 Creative innovator
 New ideas and approaches
 Thrive on praise
 Criticism hard for them to deal with
Thought Oriented Roles
 Plant (PL)
 Introverted
 Work apart
 Impractical
 Poor communicators
 Ignore given parameters and constraints.
Thought Oriented Roles
 Monitor-Evaluator (ME)
 Best at analyzing and evaluating ideas
 Shrewd
 Carefully weigh pros and cons of all options
 Critical thinkers
 Strategic approach
Thought Oriented Roles
 Monitor-Evaluator (ME)
 Detached
 Unemotional
 Poor motivators
 React to events
Thought Oriented Roles
 Specialist (SP)
 Specialized knowledge
 Pride themselves on skills and abilities
 Maintain professional status
 Expert
Thought Oriented Roles
 Specialist (SP)
 Limit contribution
 Preoccupation with technicalities

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BFBM(10-2015) Transforming teams

  • 1.
  • 3.
  • 4.
  • 6. Inattention to RESULTS Avoidance of ACCOUNTABILITY Lack of COMMITMENT Fear of CONFLICT Absence of TRUST Five Dysfunctions of Teams
  • 7. Positive Approach  Trust one another  Engage in unfiltered conflict around ideas  Commit to decisions and plans of actions  Hold one another accountable  Focus on achievement of collective results  Discipline and persistence
  • 8.
  • 9.
  • 10. 17 Indisputable Laws of Teamwork
  • 11. Teamwork 1. Significance: One is too small a number to achieve greatness 2. Big Picture: The Good is more important than the Role 3. Niche: All players have a place where they add the most value 4. Mount Everest: As the challenge escalates, the need for teamwork elevates 5. Chain: The strength of the team is impacted by its weakest link 6. Catalyst: Winning teams have players who make things happen
  • 12. Teamwork 7. Compass: Vision gives team members direction and confidence 8. Bad Apple: Rotten attitudes ruin the team 9. Countability: Teammates must be able to count on each other when it counts 10. Price Tag: Team fails to reach its potential when it fails to pay the price 11. Scorecard: Team can make adjustments when it knows where it stands 12. Bench: Great teams have great depth
  • 13. Teamwork 13. Identity: Shared values identify the team 14. Communication: Interaction fuels action 15. Edge: The difference between two equally talented team is leadership 16. High Morale: When you are winning nothing hurts 17. Dividends: Investing in the team compounds over time
  • 14. Forming, Storming, Norming, and Performing UNDERSTANDING STAGES OF TEAM FORMATION
  • 15. Transforming Teams  Takes time  Members go through recognizable stages  Change from strangers to united group with common goals
  • 16. Stages 1. Forming 2. Storming 3. Norming 4. Performing  Team effective more quickly  Build highly productive team
  • 17. Stages  Path teams follow on way to high performance  Fifth - "adjourning" (“mourning")
  • 18. Forming  Formation of team  Team comes together  Finding out about each other  Situational Leadership style: Directing
  • 19. Forming  Members positive and polite  Anxious  Excited  Leader play dominant role  Members' roles and responsibilities not clear
  • 20. Forming  Last for some time  Start to work together  Effort to know new colleagues
  • 21. Storming  Start to push against boundaries established  Many teams fail  Conflict between members' natural working styles
  • 22. Storming  People work in different ways  Differing working styles cause unforeseen problems  Frustrated
  • 23. Storming  Members challenge authority  Jockey for position  Question team's goal  Resist taking on tasks
  • 24. Storming  Members experience stress  No support of established processes or strong relationships
  • 25. Storming  Team members come up with ideas through debates – about task priorities – clarity on purpose of the task – roles & responsibilities – processes to follow
  • 26. Storming  Influence of ideas  Power struggles arise  Compromises required  Members challenge leader  Leader coaches  Situational Leadership style: Selling
  • 27. Norming  Members resolve differences  Appreciate colleagues' strengths  Respect authority
  • 28. Norming  Team members know one another better  Socialize together  Ask one another for help  Provide constructive feedback
  • 29. Norming  Stronger commitment to team goal  Good progress  Prolonged overlap between storming and norming  Team may lapse back into storming stage
  • 30. Norming  Work as team starts  Roles and responsibilities clear and accepted  Team exhibit participative behaviour  Decision making by group agreement  Commitment, trust and unity increases  Situational Leadership style: Supporting
  • 31. Performing  Hard work leads  Without friction  Structures and processes support  Delegate work
  • 32. Performing  Concentrate on developing team members  Easy to be part of team  Joining or leaving won't disrupt performance
  • 33. Performing  High levels of: – goal orientation, – interpersonal relations, – independence, motivation, – knowledge and – competence in team members
  • 34. Performing  Team know what,why & how of task  High level of in communication between team members  Equivalent Situational Leadership style: Delegating
  • 35. Adjourning (Mourning)  Eventually  Project teams  Permanent teams  Difficult - future uncertain
  • 36. Adjourning (Mourning)  Project completes  Members moving out  Everyone move on
  • 37.
  • 39. Team Leader  Help people perform well as quickly as possible  Change approach at each stage  Doing the right thing at the right time
  • 40. Team Leader  Identify stage of team development  Consider what to do to move towards performing stage  Schedule regular reviews  Adjust behaviour and leadership approach appropriately
  • 41. Leadership Activities at Different Group Formation Stages: Forming • Direct team • Establish clear objectives - team and individual members
  • 42. Leadership Activities at Different Group Formation Stages: Storming • Establish processes and structures • Build trust and good relationships between team members • Resolve conflicts swiftly • Provide support to team members less secure
  • 43. Leadership Activities at Different Group Formation Stages: Storming • Remain positive and firm • Explain "forming, storming, norming, and performing" • People understand why problems occurring
  • 44. Leadership Activities at Different Group Formation Stages: Storming • Coach team members in assertiveness and conflict resolution skills • Help people learn different work styles and strengths
  • 45. Leadership Activities at Different Group Formation Stages: Norming • Step back • Team members take responsibility for progress towards goal • Team-building event
  • 46. Leadership Activities at Different Group Formation Stages: Performing • Delegate tasks and projects • Have as light a touch as possible • Start focusing on other goals and areas of work.
  • 47. Leadership Activities at Different Group Formation Stages: Adjourning (Mourning) • Celebrate team's achievements • People view past experiences positively
  • 48. Key Points  Team transformation follow recognizable stages: "forming, storming, norming, and performing"  Fifth stage: "adjourning" or "mourning"
  • 49. Key Points  Identify stage of development team is at  Use strategies that move team through to next stage  Focus and hard work - high-performing team
  • 51.
  • 52.
  • 53. Team  Clear responsibilities  Every role performed fully and well
  • 54. Members  Assume different "team roles"  “… behave, contribute and interrelate with others in particular way"  Nine underlie team success
  • 56. Team Roles ORIENTATION ROLE DESCRIPTION Action Shaper Challenges team to improve Implementer Puts ideas into action Completer Finisher Ensures thorough, timely completion People Coordinator Acts as chairperson Team Worker Encourages cooperation Resource Investigator Explores outside opportunities Thought Plant Presents new ideas and approaches Monitor-Evaluator Analyzes options Specialist Provides specialized skills
  • 57.
  • 58.
  • 59.
  • 60.
  • 61.
  • 63. Action Oriented Roles  Shaper (SH)  Challenge team to improve  Dynamic  Extroverted  Enjoy stimulating others  Questioning norms
  • 64. Action Oriented Roles  Shaper (SH)  Find best approaches for solving problems  Shakes things up  Make sure all possibilities considered  Team does not become complacent
  • 65. Action Oriented Roles  Shaper (SH)  See obstacles as exciting challenges  Courage to push on when others feel like quitting  Argumentative  Offend people's feelings
  • 66. Action Oriented Roles  Implementer (IMP)  Get things done  Turn ideas and concepts into practical actions and plans  Conservative  Disciplined  Work systematically and efficiently  Well organized
  • 67. Action Oriented Roles  Implementer (IMP)  Inflexible  Resistant to change
  • 68. Action Oriented Roles  Completer-Finisher (CF)  See projects completed thoroughly  Ensure no errors or omissions  Pay attention to smallest of details  Concerned with deadlines  Perfectionists  Orderly  Conscientious
  • 69. Action Oriented Roles  Completer-Finisher (CF)  Worry unnecessarily  Hard to delegate
  • 70. People Oriented Roles  Coordinator (CO)  Traditional team-leader role  Chairmen  Guide team  Excellent listeners  Recognize value of each team member  Calm, good-natured and delegate tasks effectively
  • 71. People Oriented Roles  Coordinator (CO)  Delegate away too much personal responsibility  Manipulative
  • 72. People Oriented Roles  Team Worker (TW)  Provide support  Make sure people working together effectively  Negotiators  Flexible, diplomatic and perceptive  Popular
  • 73. People Oriented Roles  Team Worker (TW)  Indecisive  Uncommitted during discussions and decision-making
  • 74. People Oriented Roles  Resource Investigator (RI)  Innovative  Curious  Explore available options  Develop contacts  Negotiate for resources
  • 75. People Oriented Roles  Resource Investigator (RI)  Enthusiastic  Identify and work with external stakeholders  Outgoing  Extroverted
  • 76. People Oriented Roles  Lose enthusiasm quickly  Overly optimistic
  • 77. Thought Oriented Roles  Plant (PL)  Creative innovator  New ideas and approaches  Thrive on praise  Criticism hard for them to deal with
  • 78. Thought Oriented Roles  Plant (PL)  Introverted  Work apart  Impractical  Poor communicators  Ignore given parameters and constraints.
  • 79. Thought Oriented Roles  Monitor-Evaluator (ME)  Best at analyzing and evaluating ideas  Shrewd  Carefully weigh pros and cons of all options  Critical thinkers  Strategic approach
  • 80. Thought Oriented Roles  Monitor-Evaluator (ME)  Detached  Unemotional  Poor motivators  React to events
  • 81. Thought Oriented Roles  Specialist (SP)  Specialized knowledge  Pride themselves on skills and abilities  Maintain professional status  Expert
  • 82. Thought Oriented Roles  Specialist (SP)  Limit contribution  Preoccupation with technicalities