2. First class customers all over the world
Fashion, Luxury & Distribution
Communications, Media and Services
Financial Services
Transportation, Utilities, Art, Culture, Tourism and Public Sector
!2
3. Demo and selected case studies
Neosperience Demo Video
http://vimeo.com/neosperience/showcase
Case Studies Video
Neosperience_per_Acqua&Sapone
Neosperience_per_Auchan
Neosperience_per_Benetton
Neosperience_per_Benetton_Art_Experience
Neosperience_per_Brescia_Trasporti
Neosperience_per_BSI
!
Neosperience_per_Caisse_d_Epargne
Neosperience_per_Carrefour
Neosperience_per_Egea
Neosperience_per_ENI
Neosperience_per_Europ_Assistance
!
!
Neosperience_per_Flexform
Neosperience_per_Givi
Neosperience_per_GranitiFiandre_e_Iris
Neosperience_per_Gruppo_L'Espresso
Neosperience_per_H3G
Neosperience_per_illy
Neosperience_per_iMisa
Neosperience_per_Indicod-ECR_GS1
Neosperience_per_Mattel
Neosperience_per_Ministero_Affari_Esteri
Neosperience_per_Miu_Miu
Neosperience_per_Montblanc
Neosperience_per_Panini
Neosperience_per_Prada
Neosperience_per_Prosciutto di Parma
Neosperience_per_Reed_Exhibitions
Neosperience_per_Ricordi
Neosperience_per_SAF
Neosperience_per_UBI_Banca
Neosperience_per_Versace
Neosperience_per_Zegna
!3
4. Benefits
Business benefit
How
Improve customer satisfaction
Deliver truly exceptional experiences
to wow your customer
at every moment of truth
Enhance conversion rate
and revenue
Deepen engagement with customers
to attract, acquire and retain them faster —
and at lower cost
Increase brand awareness
Blend top creative design capabilities
with top innovation technology
!4
6. Every moment of truth counts
1
Engagement
& Discovery
2
3
First Moment of Truth:
Purchase
Zero Moment of Truth:
Consideration
!6
4
Second Moment of Truth:
Product use, recommend,
upselling, cross-selling
7. Every moment of truth counts
1
2
3
4
Neosperience makes every single moment worthwile
Customer
Attractor
Beacon
Real-time
Profiler
Customer Gamification
DB Extender
Assistant
3D Store
Smart Promotion
& Loyalty
AR & 3D
Catalog
Configurator
Shopping Cart
& Payment
Analytics
8. Modules
Customer Attractor
Reach your current and potential customers with the right message, at the right
time, in the right context, on all devices and form factors to create new revenue
streams, increase conversion and reduce churn.
Real-Time
Profiler
Wow your customers with an exact choice of relevant products and
services, fitting precisely with their interests and passions, and turn optimized
customer experiences into massive business results.
Customer DB
Extender
Unlock the hidden value of your customer database by discovering insights at
the intersection between customer profile, location, identity, relationships,
context, purchase intentions, and the features of your brand.
Analytics
Measure, analyze, and optimize your customer experience in real-time and turn
customer interactions into actionable insights.
9. Modules
3D Store
Deliver amazing 3D environments on all devices where customers can discover
your brand and products in a triple-A gaming framework: gravity, topography,
locomotion and social communication, turning likes into purchases.
Augmented Reality
& 3D Catalog
Take advantage of the kinesthetic learning that takes place while users explore
and manipulate your products, living the most powerful and engaging
exposure ever achieved on any media.
Gamification
Incorporate game-playing techniques to increase engagement and leverage
people’s natural desires for competition, achievement, status and selfexpression; 40+ techniques include: points, levels, leaderboards, challenges.
Beacon
Bring the richest possible customer experience to retail customers: increase
store traffic and prompt customers in-store with promotions, personalized
messages and products based on their current location and context.
10. Modules
Smart Promotion
& Loyalty
Reward customers when they make decisions that increase revenue growth and
profitability. Create an immediate call to action that results in instant gratification.
Give samples, gift cards and discounts to engage customers more effectively.
Assistant
Deliver a red carpet experience by allowing customers to book visits in-store, get
the products and services they need and always have a trusted source for advice
and inspiration. The module can optionally include a virtual entity (humanoid).
Configurator
Provide superior product and service information to customers: interactive video
and image galleries to support customers in product configuration, and sales
teams in prospecting, building new accounts and winning challenging sales.
Shopping Cart
& Payment
Deliver a best-in-class shopping experience that includes research, browsing,
adding to cart, check-out and payment, easily pluggable to mainstream
e-commerce platforms.
