Submit Search
Upload
Positioning on five dimensions of service quality
•
Download as PPTX, PDF
•
4 likes
•
6,777 views
MVIT
Follow
Positioning on five dimensions of service quality
Read less
Read more
Education
Report
Share
Report
Share
1 of 12
Download now
Recommended
Service recovery
Service recovery
Prithvi Ghag
Servicescape
Servicescape
Bikash Ranjan Debata
Utsav Mahendra : Designing and Managing Service Processes
Utsav Mahendra : Designing and Managing Service Processes
Utsav Mahendra
Mktg 436 - Chapter 5
Mktg 436 - Chapter 5
MktgRmx
Balancing demand and capacity
Balancing demand and capacity
BROJA SUNDAR MONDAL
Gap model
Gap model
Dimple Singh
role of service in an economy
role of service in an economy
Aamir chouhan
Integrated service marketing communication with example
Integrated service marketing communication with example
Radhika Venkat
Recommended
Service recovery
Service recovery
Prithvi Ghag
Servicescape
Servicescape
Bikash Ranjan Debata
Utsav Mahendra : Designing and Managing Service Processes
Utsav Mahendra : Designing and Managing Service Processes
Utsav Mahendra
Mktg 436 - Chapter 5
Mktg 436 - Chapter 5
MktgRmx
Balancing demand and capacity
Balancing demand and capacity
BROJA SUNDAR MONDAL
Gap model
Gap model
Dimple Singh
role of service in an economy
role of service in an economy
Aamir chouhan
Integrated service marketing communication with example
Integrated service marketing communication with example
Radhika Venkat
Mba i mm-1 u-1.2 customer value & satisfaction
Mba i mm-1 u-1.2 customer value & satisfaction
Rai University
Distribution in services
Distribution in services
Prithvi Ghag
Classification of Services
Classification of Services
Dr. Amitabh Mishra
Services marketing service quality
Services marketing service quality
Tom Chapman
Services Marketing - Service Quality Dimensions
Services Marketing - Service Quality Dimensions
Himansu S Mahapatra
Service strategy
Service strategy
Aamir chouhan
Technology in Service
Technology in Service
Dinesh
The Service Economy
The Service Economy
International Society of Service Innovation Professionals
Service quality
Service quality
Faisal Hayat
Role of technology in service operation
Role of technology in service operation
Mahesh Sherkhane
Services Marketing
Services Marketing
Ch Usman Waheed
Service development and design
Service development and design
Dr. Sneha Sharma
Building loyalty
Building loyalty
Rodixon94
Lovelock ppt chapter_01.ppt
Lovelock ppt chapter_01.ppt
alcasi
Services marketing communications
Services marketing communications
Dr. Sneha Sharma
How does marketing affects customer value ?
How does marketing affects customer value ?
Sameer Mathur
Integrated service marketing communication
Integrated service marketing communication
Abhishek Dutta
service quality-models-ppt
service quality-models-ppt
subroto36
Consumer behavior in services context
Consumer behavior in services context
DIFFY LUMACTOD
Services Marketing - Service Positioning
Services Marketing - Service Positioning
Himansu S Mahapatra
Boxing Day bu Shruthi Valyapurackal Babu
Boxing Day bu Shruthi Valyapurackal Babu
MVIT
Television a broadcast media
Television a broadcast media
MVIT
More Related Content
What's hot
Mba i mm-1 u-1.2 customer value & satisfaction
Mba i mm-1 u-1.2 customer value & satisfaction
Rai University
Distribution in services
Distribution in services
Prithvi Ghag
Classification of Services
Classification of Services
Dr. Amitabh Mishra
Services marketing service quality
Services marketing service quality
Tom Chapman
Services Marketing - Service Quality Dimensions
Services Marketing - Service Quality Dimensions
Himansu S Mahapatra
Service strategy
Service strategy
Aamir chouhan
Technology in Service
Technology in Service
Dinesh
The Service Economy
The Service Economy
International Society of Service Innovation Professionals
Service quality
Service quality
Faisal Hayat
Role of technology in service operation
Role of technology in service operation
Mahesh Sherkhane
Services Marketing
Services Marketing
Ch Usman Waheed
Service development and design
Service development and design
Dr. Sneha Sharma
Building loyalty
Building loyalty
Rodixon94
Lovelock ppt chapter_01.ppt
Lovelock ppt chapter_01.ppt
alcasi
Services marketing communications
Services marketing communications
Dr. Sneha Sharma
How does marketing affects customer value ?
How does marketing affects customer value ?
Sameer Mathur
Integrated service marketing communication
Integrated service marketing communication
Abhishek Dutta
service quality-models-ppt
service quality-models-ppt
subroto36
Consumer behavior in services context
Consumer behavior in services context
DIFFY LUMACTOD
Services Marketing - Service Positioning
Services Marketing - Service Positioning
Himansu S Mahapatra
What's hot
(20)
Mba i mm-1 u-1.2 customer value & satisfaction
Mba i mm-1 u-1.2 customer value & satisfaction
Distribution in services
Distribution in services
Classification of Services
Classification of Services
Services marketing service quality
Services marketing service quality
Services Marketing - Service Quality Dimensions
Services Marketing - Service Quality Dimensions
Service strategy
Service strategy
Technology in Service
Technology in Service
The Service Economy
The Service Economy
Service quality
Service quality
Role of technology in service operation
Role of technology in service operation
Services Marketing
Services Marketing
Service development and design
Service development and design
Building loyalty
Building loyalty
Lovelock ppt chapter_01.ppt
Lovelock ppt chapter_01.ppt
Services marketing communications
Services marketing communications
How does marketing affects customer value ?
How does marketing affects customer value ?
Integrated service marketing communication
Integrated service marketing communication
service quality-models-ppt
service quality-models-ppt
Consumer behavior in services context
Consumer behavior in services context
Services Marketing - Service Positioning
Services Marketing - Service Positioning
More from MVIT
Boxing Day bu Shruthi Valyapurackal Babu
Boxing Day bu Shruthi Valyapurackal Babu
MVIT
Television a broadcast media
Television a broadcast media
MVIT
Narayana murthy presentation
Narayana murthy presentation
MVIT
Nike by jeevan copy
Nike by jeevan copy
MVIT
Wallmart by jeevan
Wallmart by jeevan
MVIT
Coca cola by Jeevan
Coca cola by Jeevan
MVIT
PUMA
PUMA
MVIT
Marks & spencers retail
Marks & spencers retail
MVIT
Amazon.com History, Facts n lots more
Amazon.com History, Facts n lots more
MVIT
More from MVIT
(9)
Boxing Day bu Shruthi Valyapurackal Babu
Boxing Day bu Shruthi Valyapurackal Babu
Television a broadcast media
Television a broadcast media
Narayana murthy presentation
Narayana murthy presentation
Nike by jeevan copy
Nike by jeevan copy
Wallmart by jeevan
Wallmart by jeevan
Coca cola by Jeevan
Coca cola by Jeevan
PUMA
PUMA
Marks & spencers retail
Marks & spencers retail
Amazon.com History, Facts n lots more
Amazon.com History, Facts n lots more
Recently uploaded
PROCESS RECORDING FORMAT.docx
PROCESS RECORDING FORMAT.docx
PoojaSen20
Basic Civil Engineering first year Notes- Chapter 4 Building.pptx
Basic Civil Engineering first year Notes- Chapter 4 Building.pptx
Denish Jangid
Grant Readiness 101 TechSoup and Remy Consulting
Grant Readiness 101 TechSoup and Remy Consulting
TechSoup
Unit-IV; Professional Sales Representative (PSR).pptx
Unit-IV; Professional Sales Representative (PSR).pptx
VishalSingh1417
ICT role in 21st century education and it's challenges.
ICT role in 21st century education and it's challenges.
MaryamAhmad92
Micro-Scholarship, What it is, How can it help me.pdf
Micro-Scholarship, What it is, How can it help me.pdf
Poh-Sun Goh
Beyond the EU: DORA and NIS 2 Directive's Global Impact
Beyond the EU: DORA and NIS 2 Directive's Global Impact
PECB
TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...
TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...
Nguyen Thanh Tu Collection
ComPTIA Overview | Comptia Security+ Book SY0-701
ComPTIA Overview | Comptia Security+ Book SY0-701
bronxfugly43
Holdier Curriculum Vitae (April 2024).pdf
Holdier Curriculum Vitae (April 2024).pdf
agholdier
Activity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdf
ciinovamais
Role Of Transgenic Animal In Target Validation-1.pptx
Role Of Transgenic Animal In Target Validation-1.pptx
NikitaBankoti2
Python Notes for mca i year students osmania university.docx
Python Notes for mca i year students osmania university.docx
Ramakrishna Reddy Bijjam
Ecological Succession. ( ECOSYSTEM, B. Pharmacy, 1st Year, Sem-II, Environmen...
Ecological Succession. ( ECOSYSTEM, B. Pharmacy, 1st Year, Sem-II, Environmen...
Shubhangi Sonawane
Z Score,T Score, Percential Rank and Box Plot Graph
Z Score,T Score, Percential Rank and Box Plot Graph
Thiyagu K
Mehran University Newsletter Vol-X, Issue-I, 2024
Mehran University Newsletter Vol-X, Issue-I, 2024
Mehran University of Engineering & Technology, Jamshoro
psychiatric nursing HISTORY COLLECTION .docx
psychiatric nursing HISTORY COLLECTION .docx
PoojaSen20
1029-Danh muc Sach Giao Khoa khoi 6.pdf
1029-Danh muc Sach Giao Khoa khoi 6.pdf
QucHHunhnh
On National Teacher Day, meet the 2024-25 Kenan Fellows
On National Teacher Day, meet the 2024-25 Kenan Fellows
Mebane Rash
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
EduSkills OECD
Recently uploaded
(20)
PROCESS RECORDING FORMAT.docx
PROCESS RECORDING FORMAT.docx
Basic Civil Engineering first year Notes- Chapter 4 Building.pptx
Basic Civil Engineering first year Notes- Chapter 4 Building.pptx
Grant Readiness 101 TechSoup and Remy Consulting
Grant Readiness 101 TechSoup and Remy Consulting
Unit-IV; Professional Sales Representative (PSR).pptx
Unit-IV; Professional Sales Representative (PSR).pptx
ICT role in 21st century education and it's challenges.
ICT role in 21st century education and it's challenges.
Micro-Scholarship, What it is, How can it help me.pdf
Micro-Scholarship, What it is, How can it help me.pdf
Beyond the EU: DORA and NIS 2 Directive's Global Impact
Beyond the EU: DORA and NIS 2 Directive's Global Impact
TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...
TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...
ComPTIA Overview | Comptia Security+ Book SY0-701
ComPTIA Overview | Comptia Security+ Book SY0-701
Holdier Curriculum Vitae (April 2024).pdf
Holdier Curriculum Vitae (April 2024).pdf
Activity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdf
Role Of Transgenic Animal In Target Validation-1.pptx
Role Of Transgenic Animal In Target Validation-1.pptx
Python Notes for mca i year students osmania university.docx
Python Notes for mca i year students osmania university.docx
Ecological Succession. ( ECOSYSTEM, B. Pharmacy, 1st Year, Sem-II, Environmen...
Ecological Succession. ( ECOSYSTEM, B. Pharmacy, 1st Year, Sem-II, Environmen...
Z Score,T Score, Percential Rank and Box Plot Graph
Z Score,T Score, Percential Rank and Box Plot Graph
Mehran University Newsletter Vol-X, Issue-I, 2024
Mehran University Newsletter Vol-X, Issue-I, 2024
psychiatric nursing HISTORY COLLECTION .docx
psychiatric nursing HISTORY COLLECTION .docx
1029-Danh muc Sach Giao Khoa khoi 6.pdf
1029-Danh muc Sach Giao Khoa khoi 6.pdf
On National Teacher Day, meet the 2024-25 Kenan Fellows
On National Teacher Day, meet the 2024-25 Kenan Fellows
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
Positioning on five dimensions of service quality
1.
Positioning on Five Dimensions of
Service Quality
2.
3.
Reliability
4.
Responsiveness
5.
Assurance
6.
Empathy
7.
Tangibles
8.
SERVICE POSITIONING USING
BLUEPRINTS
9.
10.
Positioning by People
11.
Positioning by Physical Evidence
12.
Positioning by Process
Download now