LECTURE GIVEN AT ESC RENNES IN FEBRUARY 2016

1. Service level agreements
Jacques Folon
www.folon.com
Partner Edge Consulting
Maître de conférences
Université de Liège
Chargé de cours
ICHEC Brussels Management
School
Professeur invité
Université de Lorraine (Metz)
ESC Rennes

2. MY SLA WITH YOU

3. THIS PRESENTATION
WILL BE INTERESTING
99,5% OF THE TIME OF
THIS LECTURE

4. YOU AGREE THAT, AS A
RESPONSIBLE STUDENT,
THAT ALL EVALUATION
REGARDING THIS
PRESENTATION WILL BE
HIGHLY POSITIVE

5. IN CASE OF BAD
PERFORMANCE DURING
THIS PRESENTATION, MY
FINANCIAL LIABILITY IS
LIMITED TO THE
FINANCIAL VALUE OF
THIS VERY SESSION

6. THE VALUE OF MY
FINANCIAL LIABILITY IS
YOUR ANNUAL FEE
DIVIDED BY THE NUMBER
OF HOURS IN AN
ACADEMIC YEAR, I.E. IT
WILL BE O,OO4€ MAXIMUM

7. DEFINITION

30. Credits
• http://fr.slideshare.net/jpreed/tyranny-of-the-sla?qid=c0c759e2-
fac5-454c-8119-27141becf3cf&v=&b=&from_search=10
• http://fr.slideshare.net/IATA-Training/sghasla-effective-negotiation-behaviors-
workshop?qid=31d576c4-8598-4022-9fe6-
e4e85f339792&v=&b=&from_search=1
• http://fr.slideshare.net/drrevcade/cloud-computing-service-level-agreements?
qid=c2ba4476-dac5-4c2f-834f-ca4d70842f82&v=&b=&from_search=2
• http://fr.slideshare.net/victorholman/developing-slas-that-drive-organizational-
success?
qid=af325332-016a-42d5-9e0f-8d793d7e77cf&v=&b=&from_search=4