Harnessing the 90%: Using the Experience API to Manage Informal & Experiential Learning

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Real value – higher productivity, quality, and customer satisfaction – comes from getting employees up to a high level of proficiency quickly and efficiently. However, formal classroom training or eLearning often does not get the job done sufficiently. Why? Cognitive research has shown that people learn to be top performers primarily through experience. According to the Center for Creative Leadership, only 10% of learning in organizations is formal (e.g., eLearning, classroom), 20% is informal (e.g., social, coaching, performance support), and 70% is experiential (on-the-job). The problem is that informal and experiential learning can be haphazard and difficult to track – until now! In this session, you'll see a case study of one of the first full blown implementations of the Experience API (Tin Can) to align informal, social, and experiential learning (as well as formal elearning) with competencies to create flexible learning paths, track progress, and recognize results. This organization has deployed an integrated learning system, the TREK Learning Experience Manager, that coordinates 100% of learning for service techs, installers, and sales reps. They use mobile devices to guide and capture on-the-job experiences, badges to recognize achievement, and analytics on data captured in an LRS (Learning Record Store) to see what works and optimize the path to performance. You'll walk away with guidelines and lessons learned that can guide your choices on how and when to implement Tin Can to harness the 90%. - by Marty Rosenheck, Chief Learning Strategist, Cognitive Advisors More info: www.cognitiveadvisors.com

Technology

Goals for Learning
2
Errors and Rework
Morale - Retention
Speed to Proficiency V
A
L
U
E
©2014 Cognitive Advisors LLC All Rights Reserved

3
The 70:20:10 Rule
Eichinger & Lombardo – Center for Creative Leadership
©2014 Cognitive Advisors LLC All Rights Reserved

From Victorianweb.org
Apprenticeship 1.0

Apprenticeship 2.0
Cognitive
Apprenticeship
•Allan Collins
•John Seely Brown

Apprenticeship 3.0
Cognitive
Apprenticeship
Cutting Edge
Technologies
Apprenticeship
3.0
• Scalable
• Trackable
• Tied To Results

7
Continuous Learning ProcessProficiency
Time (Gradually increase task difficulty and decrease scaffolding/support)
©2014 Cognitive Advisors LLC All Rights Reserved
• Decide:
- Next Learning Goal
- What to Change
• Prepare
Support:
• Mini-tutorial
• Ask someone
• Lookup in
Knowledge Base
• Job Task
• Simulation
• Observation
• Capture Data
Support:
• Performance
Support
• Scaffolding
• Guidance at
Teachable
Moment
• Assess/Review
• Identify Gaps
• Analyze Data
Support:
• Coaching
• Social Media
• Comm. of Practice
• Peer Review
• Portfolio
Skill or
Competency

Why is it rarely done?
8
• Too difficult to manage and track
• Existing technologies (LMS) don’t
handle informal and experiential
• Can’t capture on-the-job experiences
• Hard to show the value of an
integrated continuous learning
process
©2014 Cognitive Advisors LLC All Rights Reserved

Enabling Technologies
9
Uconn.edu
Rustici Software
Openmatt.org
www.ucsc-extension.edu
Mobile Experience API
Analytics

12
Activity Stream (like Facebook)
<Actor> <Verb> <Object>
( I did this)
Experience API
Any
Learning
Experience
Experience
API
Learning Record
Store
LRS
Analytics
Reporting
©2014 Cognitive Advisors LLC All Rights Reserved

14
Mozilla
Open
Badges
Source: Mozilla badges Website

Certification, Badges
Formal Learning
Activities
(e.g., eLearning,
workshops, courses)
Informal Learning
Activities
(e.g., knowledge base,
social learning, coaching)
Experiential Learning
Activities
(e.g., real job tasks, field
work)
Experience API
to Learning
Record Store
(LRS)
Individualized Learning Path
Tracking, Analytics, Reporting
Competencies
(Desired
Skills and
Knowledge)
Social
Site
Copyright ©2014 Cognitive Advisors LLC All Rights Reserved
Learning Experience Manager (LEM)
Performance
Metrics
Coach/Mentor
Observation
Checklist
Feedback
TM

17
Learning Experience Manager
©2014 Cognitive Advisors LLC All Rights Reserved

18
Learning Experience Manager
©2014 Cognitive Advisors LLC All Rights Reserved

19
Ecosystem
HRIS/CRM
LMS
Knowledge
Base/Content
Mgmt
Social
Network
Mozilla Open
Badges
Learning
Record Store
Business Info
System

Questions?
Marty Rosenheck, Ph.D.
Chief Learning Strategist
mrosenheck@CognitiveAdvisors.com
@mbr1online
www.CognitiveAdvisors.com
Booth 613

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Harnessing the 90%: Using the Experience API to Manage Informal & Experiential Learning

1. Client logo Marty Rosenheck, Ph.D., CPT Chief Learning Strategist mrosenheck@CognitiveAdvisors.com www.CognitiveAdvisors.com @mbr1online TM Harnessing the 90%: Using the Experience API to Manage Informal and Experiential Learning Learning Solutions March 19, 2014 Session SA101 ©2014 Cognitive Advisors LLC All Rights Reserved

4. From Victorianweb.org Apprenticeship 1.0

5. Apprenticeship 2.0 Cognitive Apprenticeship •Allan Collins •John Seely Brown

6. Apprenticeship 3.0 Cognitive Apprenticeship Cutting Edge Technologies Apprenticeship 3.0 • Scalable • Trackable • Tied To Results

7. 7 Continuous Learning ProcessProficiency Time (Gradually increase task difficulty and decrease scaffolding/support) ©2014 Cognitive Advisors LLC All Rights Reserved • Decide: - Next Learning Goal - What to Change • Prepare Support: • Mini-tutorial • Ask someone • Lookup in Knowledge Base • Job Task • Simulation • Observation • Capture Data Support: • Performance Support • Scaffolding • Guidance at Teachable Moment • Assess/Review • Identify Gaps • Analyze Data Support: • Coaching • Social Media • Comm. of Practice • Peer Review • Portfolio Skill or Competency

8. Why is it rarely done? 8 • Too difficult to manage and track • Existing technologies (LMS) don’t handle informal and experiential • Can’t capture on-the-job experiences • Hard to show the value of an integrated continuous learning process ©2014 Cognitive Advisors LLC All Rights Reserved

9. Enabling Technologies 9 Uconn.edu Rustici Software Openmatt.org www.ucsc-extension.edu Mobile Experience API Analytics

10. 10 Rustici Software ADL Wax LRS

11. 11 Experience API

12. 12 Activity Stream (like Facebook) <Actor> <Verb> <Object> ( I did this) Experience API Any Learning Experience Experience API Learning Record Store LRS Analytics Reporting ©2014 Cognitive Advisors LLC All Rights Reserved

13. Badges 13Openmatt.org

14. 14 Mozilla Open Badges Source: Mozilla badges Website

15. 15 Water Quality Association

16. Certification, Badges Formal Learning Activities (e.g., eLearning, workshops, courses) Informal Learning Activities (e.g., knowledge base, social learning, coaching) Experiential Learning Activities (e.g., real job tasks, field work) Experience API to Learning Record Store (LRS) Individualized Learning Path Tracking, Analytics, Reporting Competencies (Desired Skills and Knowledge) Social Site Copyright ©2014 Cognitive Advisors LLC All Rights Reserved Learning Experience Manager (LEM) Performance Metrics Coach/Mentor Observation Checklist Feedback TM

19. 19 Ecosystem HRIS/CRM LMS Knowledge Base/Content Mgmt Social Network Mozilla Open Badges Learning Record Store Business Info System

20. Questions? Marty Rosenheck, Ph.D. Chief Learning Strategist mrosenheck@CognitiveAdvisors.com @mbr1online www.CognitiveAdvisors.com Booth 613

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