Harnessing the 90%: Using the Experience API to Manage Informal & Experiential Learning

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Real value – higher productivity, quality, and customer satisfaction – comes from getting employees up to a high level of proficiency quickly and efficiently. However, formal classroom training or eLearning often does not get the job done sufficiently. Why? Cognitive research has shown that people learn to be top performers primarily through experience. According to the Center for Creative Leadership, only 10% of learning in organizations is formal (e.g., eLearning, classroom), 20% is informal (e.g., social, coaching, performance support), and 70% is experiential (on-the-job). The problem is that informal and experiential learning can be haphazard and difficult to track – until now!

In this session, you'll see a case study of one of the first full blown implementations of the Experience API (Tin Can) to align informal, social, and experiential learning (as well as formal elearning) with competencies to create flexible learning paths, track progress, and recognize results. This organization has deployed an integrated learning system, the TREK Learning Experience Manager, that coordinates 100% of learning for service techs, installers, and sales reps. They use mobile devices to guide and capture on-the-job experiences, badges to recognize achievement, and analytics on data captured in an LRS (Learning Record Store) to see what works and optimize the path to performance. You'll walk away with guidelines and lessons learned that can guide your choices on how and when to implement Tin Can to harness the 90%.
- by Marty Rosenheck, Chief Learning Strategist,
Cognitive Advisors
More info: www.cognitiveadvisors.com

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Harnessing the 90%: Using the Experience API to Manage Informal & Experiential Learning

  1. 1. Client logo Marty Rosenheck, Ph.D., CPT Chief Learning Strategist mrosenheck@CognitiveAdvisors.com www.CognitiveAdvisors.com @mbr1online TM Harnessing the 90%: Using the Experience API to Manage Informal and Experiential Learning Learning Solutions March 19, 2014 Session SA101 ©2014 Cognitive Advisors LLC All Rights Reserved
  2. 2. Goals for Learning 2 Errors and Rework Morale - Retention Speed to Proficiency V A L U E ©2014 Cognitive Advisors LLC All Rights Reserved
  3. 3. 3 The 70:20:10 Rule Eichinger & Lombardo – Center for Creative Leadership ©2014 Cognitive Advisors LLC All Rights Reserved
  4. 4. From Victorianweb.org Apprenticeship 1.0
  5. 5. Apprenticeship 2.0 Cognitive Apprenticeship •Allan Collins •John Seely Brown
  6. 6. Apprenticeship 3.0 Cognitive Apprenticeship Cutting Edge Technologies Apprenticeship 3.0 • Scalable • Trackable • Tied To Results
  7. 7. 7 Continuous Learning ProcessProficiency Time (Gradually increase task difficulty and decrease scaffolding/support) ©2014 Cognitive Advisors LLC All Rights Reserved • Decide: - Next Learning Goal - What to Change • Prepare Support: • Mini-tutorial • Ask someone • Lookup in Knowledge Base • Job Task • Simulation • Observation • Capture Data Support: • Performance Support • Scaffolding • Guidance at Teachable Moment • Assess/Review • Identify Gaps • Analyze Data Support: • Coaching • Social Media • Comm. of Practice • Peer Review • Portfolio Skill or Competency
  8. 8. Why is it rarely done? 8 • Too difficult to manage and track • Existing technologies (LMS) don’t handle informal and experiential • Can’t capture on-the-job experiences • Hard to show the value of an integrated continuous learning process ©2014 Cognitive Advisors LLC All Rights Reserved
  9. 9. Enabling Technologies 9 Uconn.edu Rustici Software Openmatt.org www.ucsc-extension.edu Mobile Experience API Analytics
  10. 10. 10 Rustici Software ADL Wax LRS
  11. 11. 11 Experience API
  12. 12. 12 Activity Stream (like Facebook) <Actor> <Verb> <Object> ( I did this) Experience API Any Learning Experience Experience API Learning Record Store LRS Analytics Reporting ©2014 Cognitive Advisors LLC All Rights Reserved
  13. 13. Badges 13Openmatt.org
  14. 14. 14 Mozilla Open Badges Source: Mozilla badges Website
  15. 15. 15 Water Quality Association
  16. 16. Certification, Badges Formal Learning Activities (e.g., eLearning, workshops, courses) Informal Learning Activities (e.g., knowledge base, social learning, coaching) Experiential Learning Activities (e.g., real job tasks, field work) Experience API to Learning Record Store (LRS) Individualized Learning Path Tracking, Analytics, Reporting Competencies (Desired Skills and Knowledge) Social Site Copyright ©2014 Cognitive Advisors LLC All Rights Reserved Learning Experience Manager (LEM) Performance Metrics Coach/Mentor Observation Checklist Feedback TM
  17. 17. 17 Learning Experience Manager ©2014 Cognitive Advisors LLC All Rights Reserved
  18. 18. 18 Learning Experience Manager ©2014 Cognitive Advisors LLC All Rights Reserved
  19. 19. 19 Ecosystem HRIS/CRM LMS Knowledge Base/Content Mgmt Social Network Mozilla Open Badges Learning Record Store Business Info System
  20. 20. Questions? Marty Rosenheck, Ph.D. Chief Learning Strategist mrosenheck@CognitiveAdvisors.com @mbr1online www.CognitiveAdvisors.com Booth 613

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