4. Managing the IT Department
• Need to understand responsibilities
and duties of IT department.
• Need to know about functions of IT
department to be IS-savvy manager.
• Need to ensure functions of IT
department are performed.
5. Functions of IT
1. Plan Information Systems
2. Develop Information Systems
3. Maintain Information Systems
4. Protect Information Systems
6. IT Organization
• Chief Information Officer (CIO)
• Principal manager
• Reports to CEO, COO, or CFO
• Chief Technology Officer (CTO)
• Investigates new information
systems technologies for
possible application at
organization
7. Managing Employees
Scenario:
•Suppose you are a manager at a company
that with a stated workplace computer use
policy.
•You notice that one of your employees has
been engaged in personal activities during
work.
•What do you do?
9. Managing Employees
• How much should companies try to
control and/or filter employee activity?
• Should companies allow
telecommuting or working from home?
Example: Marissa Mayer @ Yahoo!
• Should management crunch browsing,
e-mail, and computer use data for job
reviews?
10. Managing Employees
• How much should companies try to
control and/or filter employee activity?
• Should companies allow
telecommuting or working from home?
Example: Marissa Mayer @ Yahoo!
• Should management crunch browsing,
e-mail, and computer use data for job
reviews?
Editor's Notes
Need to understand responsibilities and duties of IT department To be more effective consumer To obtain services, equipment, and systems needed Need to know about functions of IT department to be IS-savvy manager To better understand how to integrate disparate companies or offices To raise IT issues early in merger or acquisition To better understand needs of IT department in supporting new initiatives Manager of small company needs to ensure functions of IT department are performed Plan for information systems and IT infrastructure Align IT activities with organization’s primary goals and objectives Assess new technology that might advance goals Adapt IT infrastructure and systems to new business goals 2. Develop and adapt information systems IT department must create, develop, and adapt information systems Create and adapt infrastructure Computer networks, servers, data centers, data warehouses, data marts Create systems infrastructures Email, VPN, instant messaging, blogs, net meetings Specify standard computer systems 3. Maintain Information Systems infrastructures Operate and maintain infrastructure Networks and servers must be monitored, tuned, and repaired System outages are expensive Respond to threats to infrastructure 4. Protect infrastructure and data from threats Threats to infrastructure and data from: Human error and mistakes Malicious human activity Natural events and disasters IT department helps organizations manage risk Identify potential threats Estimate financial and other risks Specify safeguards Determine which level of risk to assume
Need to understand responsibilities and duties of IT department To be more effective consumer To obtain services, equipment, and systems needed Need to know about functions of IT department to be IS-savvy manager To better understand how to integrate disparate companies or offices To raise IT issues early in merger or acquisition To better understand needs of IT department in supporting new initiatives Manager of small company needs to ensure functions of IT department are performed Plan for information systems and IT infrastructure Align IT activities with organization’s primary goals and objectives Assess new technology that might advance goals Adapt IT infrastructure and systems to new business goals 2. Develop and adapt information systems IT department must create, develop, and adapt information systems Create and adapt infrastructure Computer networks, servers, data centers, data warehouses, data marts Create systems infrastructures Email, VPN, instant messaging, blogs, net meetings Specify standard computer systems 3. Maintain Information Systems infrastructures Operate and maintain infrastructure Networks and servers must be monitored, tuned, and repaired System outages are expensive Respond to threats to infrastructure 4. Protect infrastructure and data from threats Threats to infrastructure and data from: Human error and mistakes Malicious human activity Natural events and disasters IT department helps organizations manage risk Identify potential threats Estimate financial and other risks Specify safeguards Determine which level of risk to assume
Need to understand responsibilities and duties of IT department To be more effective consumer To obtain services, equipment, and systems needed Need to know about functions of IT department to be IS-savvy manager To better understand how to integrate disparate companies or offices To raise IT issues early in merger or acquisition To better understand needs of IT department in supporting new initiatives Manager of small company needs to ensure functions of IT department are performed Plan for information systems and IT infrastructure Align IT activities with organization’s primary goals and objectives Assess new technology that might advance goals Adapt IT infrastructure and systems to new business goals 2. Develop and adapt information systems IT department must create, develop, and adapt information systems Create and adapt infrastructure Computer networks, servers, data centers, data warehouses, data marts Create systems infrastructures Email, VPN, instant messaging, blogs, net meetings Specify standard computer systems 3. Maintain Information Systems infrastructures Operate and maintain infrastructure Networks and servers must be monitored, tuned, and repaired System outages are expensive Respond to threats to infrastructure 4. Protect infrastructure and data from threats Threats to infrastructure and data from: Human error and mistakes Malicious human activity Natural events and disasters IT department helps organizations manage risk Identify potential threats Estimate financial and other risks Specify safeguards Determine which level of risk to assume
“ Computers, email, and the Internet are to be used primarily for official company business. Small amounts of personal email can be exchanged with friends and family, and occasional usage of the Internet is permitted, but such usage should be limited and never interfere with your work.” Playing computer games during work hours Playing computer games before and after work hours Responding to emails from an ill parent Watching DVDs during lunch and breaks Sending emails to plan a party that mostly involves people from work Sending emails to plan a party that mostly involves no one from work Searching the Web for a new car Reading the news on CNN.com Checking the stock market over the Internet Bidding on items for personal use on eBay Selling personal items on eBay Paying personal bills online Paying personal bills online when traveling on company business Buying an airplane ticket for an ill parent over the Internet Changing the content of a personal Web site Changing the content of a personal business Web site Buying an airplane ticket for a personal vacation over the Internet Installing personal software on a company computer (Kindle Reader, Google Drive, etc.)
“ Computers, email, and the Internet are to be used primarily for official company business. Small amounts of personal email can be exchanged with friends and family, and occasional usage of the Internet is permitted, but such usage should be limited and never interfere with your work.” Playing computer games during work hours Playing computer games before and after work hours Responding to emails from an ill parent Watching DVDs during lunch and breaks Sending emails to plan a party that mostly involves people from work Sending emails to plan a party that mostly involves no one from work Searching the Web for a new car Reading the news on CNN.com Checking the stock market over the Internet Bidding on items for personal use on eBay Selling personal items on eBay Paying personal bills online Paying personal bills online when traveling on company business Buying an airplane ticket for an ill parent over the Internet Changing the content of a personal Web site Changing the content of a personal business Web site Buying an airplane ticket for a personal vacation over the Internet
“ Computers, email, and the Internet are to be used primarily for official company business. Small amounts of personal email can be exchanged with friends and family, and occasional usage of the Internet is permitted, but such usage should be limited and never interfere with your work.” Playing computer games during work hours Playing computer games before and after work hours Responding to emails from an ill parent Watching DVDs during lunch and breaks Sending emails to plan a party that mostly involves people from work Sending emails to plan a party that mostly involves no one from work Searching the Web for a new car Reading the news on CNN.com Checking the stock market over the Internet Bidding on items for personal use on eBay Selling personal items on eBay Paying personal bills online Paying personal bills online when traveling on company business Buying an airplane ticket for an ill parent over the Internet Changing the content of a personal Web site Changing the content of a personal business Web site Buying an airplane ticket for a personal vacation over the Internet
