Information systems management


Published on

Published in: Business
  • Be the first to comment

  • Be the first to like this

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide

Information systems management

  1. 1. Information Systems Management
  2. 2. Objectives • What are the functions of the IS department? • How do organizations plan the use of IS? • What tasks are necessary for managing computing infrastructure? • What tasks are necessary for managing enterprise applications? • What are the advantages and disadvantages of outsourcing? • What are your user rights and responsibilities?
  3. 3. What are the functions of the IS department? • The major functions of a typical IS department include: – Planning the use of information technology to accomplish the organization’s goals and strategy. – Developing, operating, and maintaining the organization’s computing infrastructure. – Developing, operating, and maintaining enterprise applications. – Protecting information assets. – Managing outsourcing relationships.
  4. 4. • Each organization’s IS structure varies depending on these factors: – Size – Culture – Competitive environment – Industry – Other factors
  5. 5. Fig 11-1 Typical Senior-level Reporting Relationships  This organizational structure chart shows the typical top-level reporting relationships. Depending on the organization, the Chief Information Officer (CIO) may report to the Chief Executive Officer (CEO), the Chief Operating Officer (COO), or the Chief Financial Officer (CFO).
  6. 6. • The Technology office, headed by the Chief Technology Officer (CTO) investigates new information systems technologies and determines how the organization might benefit from them.
  7. 7. • The Operations function manages the computing infrastructure, monitors system users, and responds to their problems. It includes system and network administrators.
  8. 8. • The Development department manages the process of creating new information systems while maintaining existing information systems. It includes analysts who work with users, operations, and vendors to acquire and install licensed software. It may include programmers, test engineers, and technical writers.
  9. 9. Outsourcing • If an organization uses outsourcing vendors, it may have a department devoted to managing its outsourcing relationships. It negotiates outsourcing agreements with other companies to provide equipment, applications, and other services.
  10. 10. Outsourcing Cont. • Some companies have a separate data administration function that is responsible for protecting data and information assets by establishing data standards and data management practices and policies.  Remember  Information systems help a business achieve its goals and objectives and include five components—hardware, software, data, procedures, and people.  Information technology focuses on products, techniques, procedures, and designs of technology.
  11. 11. Planning the Use of IS • The CIO is responsible for most of these items. It’s a never-ending process as organizations change, grow, or merge with other companies. • The steering committee, a group of senior managers from major business functions, works with the CIO to set IS priorities, make decisions about major IS projects, and serve as a communication channel between users and the IS function.
  12. 12. What tasks are necessary for managing computing infrastructure? • The IS infrastructure must mirror the organization’s structure. That is, if the organization itself is highly controlled and centralized, then the IS infrastructure should be also. If the organization is decentralized with autonomous operating units, then the IS infrastructure should support that
  13. 13. Monitoring & Prioritizing • The IS department is responsible for creating, operating, and maintaining the organization’s computing infrastructure for end- users, networks, data centers, data warehouses, and data marts. • The IS department must establish technology and product standards and ensure end-users do not deviate from them. On the other hand, IS configurations must support the type of work users do. • The IS department must track user problems and monitor their resolution. They assign a tracking number to the problem, enter it into the queue according to its priority, and monitor the problem until it’s resolved. CIOs and managers should also monitor problem resolution.
  14. 14. • The figure below shows a typical IS operations group. Note all of the people necessary to support an information system. Fig 11-6 Organization of a Typical IS Operations Group
  15. 15. What tasks are necessary for managing enterprise applications? • If an organization uses enterprise applications, it may need support staff for managing them. Either the IS department manages everything, or individuals and workgroups manage their own applications. Enterprise applications include some functional applications and all cross-functional applications including CRM, ERP, EAI, and SCM • This figure provides a list of tasks involved in managing enterprise applications. Fig 11-7 Managing Enterprise Applications
  16. 16. Administering Data Resources  Administering data resources is a very important function with two aspects:  Data administration, which pertains to all of an organization’s data assets.  Database administration, which pertains to a particular database.  A data administrator/database administrator supervises the entire data functional group.  This figure describes the responsibilities of data administration.
  17. 17. Fig 11-10 Example of Data Dictionary Fields  One of the responsibilities of data administration is to establish and maintain a data dictionary. This figure is an example of some of the fields found in a data dictionary.
  18. 18. What are the advantages and disadvantages of outsourcing? • Outsourcing, the process of hiring another organization to perform a service, can provide advantages like the ones shown in this figure. • India is the most popular foreign outsourcer because of its large, well- educated, English-speaking population who earn 20 to 30 percent less in labor costs than their U.S. counterparts. Fig 11-11 Popular Reasons for Outsourcing IS Services
  19. 19. International Outsourcing  International outsourcing is well-suited to 24/7 operations like customer support.  Some say outsourcing is a threat to U.S. technology leadership.
  20. 20. Everything can be Outsourced! Fig 11-12 IS/IT Outsourcing Alternatives  This figure shows alternatives businesses have for outsourcing some or all of their information system components.
  21. 21. Disadvantages to Outsourcing  There are a lot of risks to outsourcing information systems as this figure describes.
  22. 22. User Rights within an IS
  23. 23. User Responsibility within an IS
  24. 24. Jobs in IS