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Creating and
Converting Leads
Through Content
Marketing
Creating and
Converting Leads
Through Content
Marketing
Content	
  marketing	
  is	
  the	
  darling	
  of	
  the	
  marketing	
  world	
  at	
  the	
  moment	
  because	
  it	
  has	
  
such	
  power	
  when	
  it	
  comes	
  to	
  engaging	
  audiences	
  while	
  creating	
  and	
  converting	
  leads	
  
that	
  bring	
  in	
  recurring	
  revenues.	
  
	
  
Combined	
  with	
  an	
  overall	
  marketing	
  plan	
  that	
  includes	
  other	
  traditional	
  marketing	
  
efforts,	
  content	
  marketing	
  has	
  proven	
  to	
  be	
  an	
  effective	
  tool.	
  Creating	
  and	
  converting	
  
leads	
  through	
  content	
  marketing,	
  though,	
  involves	
  using	
  a	
  slightly	
  different	
  formula	
  
than	
  companies	
  may	
  use	
  with	
  other	
  marketing	
  strategies.	
  	
  
The	
  Need	
  for	
  Information,	
  Not	
  Elaborate	
  Promotion	
  
	
  	
  
People	
  want	
  valuable	
  information.	
  Major	
  search	
  engines,	
  such	
  as	
  Google	
  and	
  Bing	
  give	
  
high	
  ranks	
  to	
  web	
  pages	
  with	
  great	
  content.	
  Content	
  is	
  the	
  perfect	
  word-­‐of-­‐mouth	
  
advertisement..	
  The	
  need	
  for	
  relevant	
  information	
  cuts	
  across	
  all	
  consumer	
  
demographic	
  profiles	
  and	
  takes	
  into	
  account	
  the	
  changing	
  buying	
  behaviors	
  of	
  
consumers.	
  	
  
Why	
  would	
  the	
  major	
  global	
  brands	
  such	
  as	
  Coca-­‐Cola	
  and	
  Procter	
  &	
  Gamble	
  ever	
  
bother	
  to	
  use	
  content	
  to	
  further	
  promote	
  their	
  brands,	
  even	
  with	
  unlimited	
  advertising	
  
resources	
  at	
  their	
  disposal?	
  
	
  
Coca-­‐Cola’s	
  recently	
  launched	
  Content	
  2020	
  is	
  a	
  monumental	
  shift	
  in	
  advertising	
  
approach	
  and	
  recognizes	
  that	
  consumers	
  trust	
  editorial	
  more	
  than	
  mass-­‐media	
  
advertisement.	
  In	
  the	
  past,	
  a	
  company’s	
  marketing	
  goal	
  was	
  to	
  provide	
  information	
  that	
  
the	
  company	
  thought	
  consumers	
  should	
  know.	
  As	
  it	
  rethinks	
  its	
  marketing	
  strategy,	
  
Coke	
  is	
  leveraging	
  its	
  content	
  excellence	
  campaign	
  to	
  educate	
  and	
  entertain	
  consumers	
  
to	
  the	
  point	
  of	
  making	
  them	
  feel	
  connected	
  to	
  the	
  brand	
  and	
  sharing	
  this	
  with	
  others.	
  
	
  
Similarly,	
  Procter	
  &	
  Gamble’s	
  Man	
  of	
  the	
  House,	
  pitched	
  in	
  early	
  2011,	
  is	
  a	
  content	
  
website	
  catering	
  to	
  a	
  new	
  audience:	
  “the	
  new	
  breed	
  of	
  man	
  who	
  participated	
  more	
  
heavily	
  in	
  housework	
  and	
  child-­‐rearing	
  across	
  the	
  board,	
  often	
  while	
  his	
  wife	
  went	
  to	
  
work,”	
  according	
  to	
  a	
  Forbes	
  magazine	
  analysis	
  of	
  the	
  campaign.	
  The	
  site	
  provides	
  tips	
  
on	
  parenting,	
  cooking,	
  budgeting,	
  etc.	
  This	
  strategy	
  is	
  geared	
  toward	
  promoting	
  P&G’s	
  
Head	
  and	
  Shoulders	
  shampoo	
  and	
  Gillette	
  razors.	
  
	
  
An	
  established	
  specialty	
  coffee	
  roaster,	
  Ozone	
  Coffee	
  Roasters,	
  has	
  become	
  known	
  for	
  
its	
  targeted	
  content	
  marketing.	
  	
  Because	
  they	
  say	
  they	
  want	
  every	
  coffee	
  enthusiast	
  to	
  
feel	
  special,	
  they	
  segment	
  customers	
  and	
  provide	
  specialized	
  content.	
  
	
  
These	
  success	
  stories	
  prove	
  that	
  this	
  21st
-­‐century	
  version	
  of	
  advertising	
  gives	
  great	
  focus	
  
to	
  the	
  informational,	
  rather	
  than	
  the	
  promotional.	
  Considered	
  by	
  many	
  as	
  the	
  new	
  
advertising,	
  content	
  marketing	
  has	
  gone	
  mainstream	
  as	
  marketers	
  veer	
  away	
  from	
  the	
  
traditional	
  to	
  take	
  on	
  the	
  changing	
  realities	
  of	
  engaging	
  socially	
  empowered	
  and	
  
networked	
  consumers.	
  	
  
Content	
  Marketing	
  Defined	
  
Simply	
  put,	
  content	
  marketing	
  is	
  creating	
  and	
  distributing	
  uniquely	
  appropriate	
  web	
  
content	
  for	
  the	
  purpose	
  of	
  marketing	
  a	
  product	
  or	
  service	
  or	
  promoting	
  a	
  brand.	
  Its	
  goal	
  
is	
  to	
  attract	
  potential	
  customers,	
  build	
  meaningful	
  relationships,	
  create	
  leads	
  and	
  
convert	
  those	
  leads	
  into	
  paying	
  customers.	
  It	
  typically	
  involves	
  writing	
  compelling	
  copy	
  
or	
  creating	
  an	
  engaging	
  video	
  feed	
  in	
  relation	
  to	
  the	
  product,	
  service	
  or	
  brand	
  being	
  
promoted.	
  It	
  comes	
  in	
  various	
  forms	
  to	
  include	
  the	
  following:	
  
Articles	
  	
  
	
  
Whether	
  published	
  online	
  or	
  in	
  print,	
  it	
  is	
  designed	
  for	
  leisurely	
  reading	
  because	
  it	
  needs	
  
in-­‐depth	
  analysis	
  for	
  better	
  understanding.	
  It	
  may	
  include	
  a	
  call	
  to	
  action	
  (CTA)	
  button	
  
that	
  leads	
  to	
  a	
  link	
  to	
  a	
  landing	
  page	
  or	
  a	
  request	
  for	
  feedback	
  or	
  reaction	
  in	
  a	
  comment	
  
section	
  provided	
  for	
  the	
  purpose.	
  	
  
Blogs	
  
	
  
A	
  blog	
  post	
  is	
  a	
  short	
  piece	
  of	
  writing	
  delivered	
  in	
  a	
  conversational	
  style	
  for	
  the	
  purpose	
  
of	
  informing,	
  updating,	
  entertaining,	
  or	
  sparking	
  interest	
  in	
  an	
  idea.	
  It	
  tackles	
  a	
  short	
  
topic	
  meant	
  to	
  be	
  read	
  immediately.	
  It	
  is	
  more	
  succinct	
  than	
  an	
  article	
  in	
  that	
  the	
  main	
  
idea	
  is	
  introduced	
  early	
  on	
  in	
  the	
  headline	
  and	
  the	
  first	
  paragraph.	
  Like	
  an	
  article,	
  it	
  may	
  
include	
  a	
  CTA	
  or	
  request	
  some	
  form	
  of	
  reaction	
  from	
  the	
  reader.	
  
White	
  Papers	
  
	
  
A	
  white	
  paper	
  is	
  an	
  authoritative	
  guide	
  or	
  report	
  that	
  offers	
  readers	
  a	
  clearer	
  
understanding	
  of	
  an	
  issue,	
  a	
  solution	
  to	
  a	
  problem	
  or	
  an	
  enlightened	
  decision	
  making	
  
benchmark	
  relevant	
  to	
  a	
  product	
  or	
  service.	
  It	
  can	
  be	
  downloaded	
  free	
  of	
  charge	
  in	
  
exchange	
  for	
  the	
  basic	
  contact	
  information	
  of	
  the	
  reader.	
  This	
  contact	
  information	
  can	
  
then	
  become	
  the	
  start	
  of	
  a	
  new	
  lead	
  for	
  eventual	
  conversion.	
  
Free	
  e-­‐books	
  
	
  
An	
  e-­‐book	
  generally	
  longer	
  than	
  a	
  white	
  paper	
  and	
  can	
  be	
  accessed	
  through	
  a	
  free	
  
download	
  that	
  requires	
  the	
  reader’s	
  basic	
  information.	
  	
  
Videos	
  
	
  
Pure	
  text	
  can	
  only	
  convey	
  so	
  much.	
  	
  	
  
Knowledge-­‐Base	
  Articles	
  
	
  
A	
  knowledge	
  base	
  is	
  a	
  compilation	
  of	
  articles,	
  user	
  manuals,	
  frequently	
  asked	
  questions	
  
on	
  certain	
  subjects,	
  white	
  papers	
  and	
  other	
  authoritative	
  written	
  work	
  that	
  use	
  a	
  
problem-­‐solution	
  approach	
  about	
  a	
  specific	
  topic	
  of	
  interest.	
  Authored	
  by	
  experts	
  and	
  
thought	
  leaders,	
  these	
  written	
  pieces	
  are	
  created	
  and	
  stored	
  in	
  a	
  database	
  where	
  
people	
  in	
  an	
  organization	
  can	
  search,	
  utilize	
  or	
  share.	
  They	
  are	
  also	
  accessible	
  to	
  
customers	
  who	
  can	
  get	
  quick	
  answers	
  without	
  using	
  the	
  services	
  of	
  a	
  customer-­‐service	
  
representative.	
  
Webinars	
  
	
  
A	
  webinar	
  is	
  a	
  web	
  version	
  of	
  a	
  seminar	
  or	
  virtual	
  web	
  conferencing.	
  Using	
  video	
  and	
  
often	
  accompanied	
  by	
  a	
  slide	
  presentation,	
  one	
  or	
  more	
  speakers	
  delve	
  into	
  a	
  specific	
  
topic	
  in	
  real	
  time	
  and	
  allow	
  viewer	
  interaction	
  through	
  questions.	
  A	
  webinar	
  can	
  be	
  set	
  
up	
  for	
  a	
  handful	
  of	
  participants	
  or	
  can	
  be	
  arranged	
  to	
  accommodate	
  thousands	
  of	
  
attendees.	
  	
  
Other	
  types	
  of	
  content	
  that	
  help	
  drive	
  traffic	
  are	
  case	
  studies,	
  emails,	
  press	
  releases,	
  RSS	
  
feed,	
  resource	
  libraries,	
  brochures,	
  manuals,	
  information	
  guides	
  and	
  reference	
  guides.	
  
The	
  key	
  to	
  content	
  that	
  sells	
  and	
  builds	
  audiences	
  is	
  to	
  maintain	
  its	
  quality	
  and	
  quantity	
  
as	
  well	
  as	
  consistency	
  of	
  publication.	
  No	
  single	
  marketer	
  has	
  the	
  monopoly	
  of	
  ideas	
  as	
  
the	
  Internet	
  allows	
  for	
  unlimited	
  sharing.	
  However,	
  similar,	
  related	
  or	
  even	
  old	
  content	
  
can	
  be	
  reorganized,	
  restructured,	
  repurposed,	
  rewritten	
  or	
  updated	
  to	
  create	
  an	
  
entirely	
  new	
  content.	
  	
  
A	
  Holistic	
  Content	
  Marketing	
  Strategy	
  
Creating	
  content	
  simply	
  because	
  it	
  is	
  the	
  trend	
  is	
  a	
  costly	
  mistake.	
  Before	
  embarking	
  on	
  
a	
  content-­‐marketing	
  campaign,	
  determine	
  the	
  message	
  you	
  want	
  to	
  convey	
  to	
  your	
  
target	
  audience.	
  Make	
  an	
  honest	
  assessment	
  of	
  the	
  knowledge	
  you	
  possess	
  to	
  bring	
  
that	
  message	
  across,	
  maintaining	
  focus	
  on	
  your	
  core	
  business,	
  product	
  or	
  brand.	
  Any	
  
blog	
  posts,	
  white	
  papers	
  or	
  video	
  presentations	
  should	
  gravitate	
  around	
  the	
  company	
  
business,	
  avoiding	
  any	
  direct	
  selling	
  attempts	
  or	
  overt	
  sales	
  pitches.	
  Remember	
  that	
  
content	
  creation	
  aims	
  to	
  build	
  image	
  and	
  establish	
  thought	
  leadership	
  so	
  that	
  
prospective	
  customers	
  will	
  trust	
  you	
  enough	
  to	
  like	
  and	
  buy	
  your	
  brand.	
  
	
  
Delivering	
  the	
  right	
  message	
  to	
  the	
  right	
  audience	
  is	
  key	
  to	
  achieving	
  a	
  strategic	
  content	
  
marketing	
  drive.	
  It	
  is	
  far	
  more	
  productive	
  to	
  target	
  a	
  specific	
  audience	
  with	
  a	
  single	
  well-­‐
crafted	
  message	
  than	
  deploy	
  a	
  generic	
  message	
  across	
  the	
  board.	
  For	
  instance,	
  an	
  oral	
  
surgeon	
  will	
  have	
  more	
  success	
  posting	
  a	
  blog	
  on	
  oral	
  surgery	
  than	
  on	
  general	
  dentistry.	
  
Or	
  a	
  store	
  selling	
  running	
  shoes	
  could	
  turn	
  into	
  a	
  hub	
  for	
  fitness	
  tips	
  on	
  running.	
  
Narrowing	
  your	
  audience	
  to	
  a	
  particular	
  group	
  that	
  has	
  a	
  genuine	
  need	
  for	
  your	
  
expertise	
  is	
  a	
  more	
  effective	
  strategy.	
  
	
  
Creating	
  any	
  content	
  and	
  publishing	
  it	
  is	
  not	
  enough	
  to	
  ensure	
  an	
  effective	
  content	
  
marketing	
  strategy.	
  Quality,	
  quantity	
  and	
  consistency	
  are	
  critical	
  components	
  for	
  that	
  
strategy	
  to	
  succeed.	
  Mediocre	
  articles	
  and	
  videos	
  can	
  be	
  damaging	
  to	
  a	
  brand	
  because	
  
they	
  show	
  a	
  lack	
  of	
  professionalism.	
  If	
  you	
  lack	
  the	
  time	
  or	
  skills	
  in-­‐house,	
  enlist	
  the	
  
services	
  of	
  a	
  talented	
  copywriter	
  who	
  can	
  create	
  compelling	
  content.	
  	
  
Content	
  Deployment	
  
Content	
  is	
  mere	
  content	
  if	
  it	
  does	
  not	
  reach	
  its	
  intended	
  audience.	
  With	
  hyper-­‐
connectivity	
  happening	
  on	
  the	
  Internet,	
  the	
  best	
  place	
  to	
  deploy	
  content	
  is	
  online.	
  A	
  
good	
  start	
  is	
  your	
  own	
  company	
  website	
  with	
  a	
  few	
  article	
  and	
  video	
  postings	
  while	
  
building	
  a	
  steady	
  stream.	
  Guest	
  blogging	
  on	
  other	
  reputable	
  websites	
  is	
  another	
  option	
  
that	
  can	
  trigger	
  traffic	
  and	
  generate	
  leads.	
  
	
  
Submitting	
  quality	
  content	
  to	
  article	
  directories	
  is	
  also	
  a	
  great	
  way	
  to	
  be	
  found.	
  With	
  the	
  
proper	
  SEO	
  techniques,	
  link	
  building	
  is	
  enhanced	
  and	
  traffic	
  volume	
  for	
  your	
  website	
  is	
  
increased.	
  This,	
  in	
  turn,	
  translates	
  to	
  more	
  leads	
  and	
  sales	
  conversions.	
  
	
  
Social	
  media	
  is	
  a	
  leading	
  contender	
  for	
  attracting	
  consumer	
  attention.	
  It	
  is	
  a	
  popular	
  
content	
  sharing	
  site	
  because	
  of	
  the	
  massive	
  number	
  of	
  social	
  media	
  users.	
  As	
  contrasted	
  
to	
  traditional	
  media	
  addressing	
  millions	
  of	
  untargeted	
  people,	
  personal	
  interaction	
  and	
  
specificity	
  are	
  staples	
  at	
  social	
  media	
  networks,	
  making	
  it	
  easier	
  for	
  targeting	
  to	
  happen.	
  
Measuring	
  the	
  effectiveness	
  of	
  messaging	
  at	
  social	
  media	
  can	
  be	
  achieved	
  almost	
  
instantaneously,	
  allowing	
  content	
  marketers	
  to	
  immediately	
  follow	
  through	
  and	
  nurture	
  
sales	
  leads	
  for	
  eventual	
  conversion.	
  
	
  
Although	
  they	
  are	
  themselves	
  types	
  of	
  content,	
  press	
  releases,	
  newsletters,	
  editorial	
  
calendars,	
  white	
  papers,	
  webinars	
  and	
  e-­‐mail	
  marketing	
  have	
  interlocking	
  functions	
  
serving	
  as	
  distribution	
  channels	
  of	
  content.	
  For	
  example,	
  an	
  editorial	
  calendar	
  may	
  
deploy	
  the	
  holding	
  of	
  a	
  future	
  webinar,	
  conference	
  or	
  job	
  fair.	
  Developing	
  and	
  
publishing	
  write-­‐ups	
  that	
  are	
  complementary	
  to	
  these	
  events	
  a	
  few	
  months	
  before	
  they	
  
actually	
  happen	
  are	
  strategic	
  ways	
  of	
  increasing	
  traffic	
  and	
  generating	
  sales	
  leads	
  that	
  
can	
  become	
  potential	
  conversions.	
  	
  
How	
  Compelling	
  Content	
  Benefits	
  Businesses	
  
	
  
More	
  than	
  producing	
  links,	
  a	
  powerful	
  content	
  marketing	
  strategy	
  builds	
  long-­‐term	
  
relationships	
  with	
  valued	
  customers	
  and	
  advocates.	
  These	
  influential	
  few	
  are	
  sure	
  to	
  be	
  
walking	
  advertisers	
  for	
  your	
  brand	
  as	
  they	
  bring	
  in	
  more	
  links,	
  exposure,	
  sales	
  leads	
  and	
  
conversions.	
  Keep	
  in	
  mind	
  the	
  following	
  benefits	
  to	
  craft	
  the	
  perfect	
  content-­‐marketing	
  
strategy:	
  
	
  
Compelling	
  content	
  establishes	
  trust.	
  	
  
	
  
When	
  prospective	
  customers	
  experience	
  a	
  continuous	
  supply	
  of	
  valuable	
  content,	
  they	
  
will	
  keep	
  coming	
  back	
  for	
  more.	
  They	
  will	
  tend	
  to	
  look	
  at	
  the	
  content	
  provider	
  as	
  a	
  
thought	
  leader	
  whom	
  they	
  trust	
  to	
  be	
  able	
  to	
  answer	
  future	
  questions,	
  not	
  just	
  
someone	
  selling	
  something	
  to	
  them.	
  As	
  a	
  result	
  of	
  this	
  trust,	
  they	
  not	
  only	
  convert,	
  but	
  
also	
  become	
  repeat	
  customers.	
  
	
  
Great	
  content	
  enhances	
  web	
  presence.	
  	
  
	
  
In	
  the	
  digital	
  world,	
  SEO	
  is	
  a	
  way	
  of	
  life.	
  An	
  optimized	
  web	
  page	
  with	
  an	
  optimized	
  
content	
  generates	
  high	
  traffic	
  volumes,	
  is	
  a	
  good	
  candidate	
  for	
  high	
  page	
  ranking	
  and	
  is	
  
likely	
  to	
  be	
  more	
  easily	
  found	
  by	
  searchers.	
  Although	
  in	
  the	
  process	
  of	
  transforming	
  to	
  a	
  
new	
  paradigm	
  to	
  meet	
  the	
  evolving	
  requirements	
  of	
  major	
  search	
  engine	
  algorithms,	
  
SEO	
  is	
  still	
  the	
  great	
  determinant	
  of	
  the	
  search	
  engine	
  results	
  page	
  (SERP)	
  ranking	
  of	
  
websites	
  and	
  web	
  pages.	
  A	
  higher	
  ranking	
  means	
  more	
  traffic	
  and	
  more	
  traffic	
  means	
  
more	
  sales	
  leads	
  and	
  more	
  conversions.	
  	
  
	
  
Good	
  content	
  helps	
  boost	
  company	
  and	
  employee	
  morale.	
  	
  
	
  
Good	
  content	
  is	
  good	
  news	
  for	
  the	
  company	
  and	
  a	
  morale	
  booster	
  for	
  employees.	
  What	
  
does	
  this	
  have	
  to	
  do	
  with	
  sales	
  leads	
  and	
  conversion?	
  Satisfied	
  employees	
  are	
  better	
  
able	
  to	
  deliver	
  excellent	
  customer	
  service,	
  a	
  big	
  factor	
  that	
  helps	
  turn	
  leads	
  into	
  
conversions.	
  
	
  
Engaging	
  content	
  initiates	
  immediate	
  conversion	
  opportunities.	
  	
  
	
  
While	
  delivering	
  a	
  positive	
  write-­‐up	
  of	
  your	
  brand,	
  content	
  creation	
  can	
  increase	
  lead	
  
flow	
  and	
  sales	
  conversions.	
  With	
  every	
  piece	
  of	
  content,	
  always	
  make	
  it	
  a	
  point	
  to	
  
present	
  an	
  opportunity	
  for	
  prospects	
  to	
  connect	
  with	
  your	
  brand	
  by	
  requiring	
  them	
  to	
  
sign	
  up	
  when	
  subscribing	
  to	
  RSS	
  feed,	
  white	
  paper	
  or	
  other	
  downloadable	
  materials.	
  
You	
  may	
  also	
  include	
  a	
  call	
  to	
  action	
  (CTA)	
  at	
  the	
  end	
  of	
  a	
  blog,	
  video	
  or	
  infographics.	
  
	
  
Content	
  sharing	
  encourages	
  the	
  socialization	
  of	
  big	
  audiences.	
  	
  
	
  
A	
  fast	
  and	
  easy	
  way	
  of	
  connecting	
  and	
  converting	
  leads	
  is	
  through	
  social	
  media,	
  because	
  
of	
  its	
  personalized	
  and	
  segmented	
  format.	
  While	
  sharing	
  content	
  to	
  a	
  wide	
  network,	
  
socially	
  savvy	
  content	
  marketers	
  are	
  allowed	
  some	
  flexibility	
  to	
  modify,	
  filter	
  and	
  
customize	
  content	
  to	
  meet	
  the	
  requirements	
  of	
  smaller	
  segments	
  and	
  communities	
  who	
  
may	
  not	
  have	
  been	
  at	
  first	
  thought	
  to	
  be	
  part	
  of	
  the	
  targeted	
  audience.	
  Repeated	
  
sharing	
  helps	
  solidify	
  credibility	
  and	
  increase	
  potential	
  business	
  value.	
  Remember	
  to	
  use	
  
the	
  appropriate	
  social	
  buttons,	
  create	
  enticing	
  titles	
  and	
  include	
  attention-­‐grabbing	
  
graphics.	
  	
  
 	
  
The	
  Future	
  of	
  Content	
  Marketing	
  
The	
  last	
  two	
  years	
  saw	
  a	
  dramatic	
  surge	
  in	
  the	
  popularity	
  of	
  content	
  marketing.	
  Many	
  
content	
  advocates	
  paint	
  a	
  bright	
  future	
  for	
  content	
  marketing	
  for	
  both	
  the	
  B2B	
  and	
  B2C	
  
sectors,	
  as	
  it	
  emerges	
  as	
  an	
  integral	
  component	
  of	
  the	
  overall	
  marketing	
  strategies	
  of	
  
businesses,	
  big	
  or	
  small.	
  A	
  recent	
  infographic	
  from	
  Pardot	
  that	
  analyzes	
  the	
  metrics	
  of	
  
content	
  marketing	
  says	
  that	
  an	
  incredible	
  90	
  percent	
  of	
  in-­‐house	
  marketers	
  surveyed	
  
believe	
  that	
  content	
  will	
  become	
  even	
  more	
  important.	
  Ironically,	
  62	
  percent	
  claim	
  that	
  
they	
  have	
  no	
  content	
  marketing	
  strategy	
  in	
  place.	
  
	
  
Another	
  study	
  conducted	
  by	
  the	
  Content	
  Marketing	
  Institute	
  (CMI)	
  and	
  MarketingProfs	
  
echoes	
  the	
  pervasiveness	
  and	
  growing	
  importance	
  of	
  content	
  marketing	
  in	
  the	
  
marketing	
  mix,	
  with	
  social	
  media	
  being	
  a	
  popular	
  channel.	
  As	
  marketers	
  intensify	
  their	
  
efforts	
  and	
  solidify	
  their	
  positions,	
  they	
  face	
  the	
  new	
  challenge	
  of	
  requesting	
  more	
  
marketing	
  dollars,	
  staff	
  and	
  support	
  tools	
  from	
  their	
  CFOs.	
  
	
  
There	
  is	
  indeed	
  an	
  overwhelming	
  clamor	
  for	
  the	
  use	
  of	
  content	
  marketing.	
  However,	
  
since	
  it	
  is	
  a	
  baby	
  among	
  a	
  long	
  list	
  of	
  marketing	
  tools	
  already	
  in	
  place,	
  growing	
  pains	
  will	
  
come	
  along	
  the	
  way	
  as	
  processes,	
  techniques	
  and	
  applicable	
  preferences	
  will	
  need	
  to	
  be	
  
tried,	
  tested	
  and	
  perfected.	
  Others	
  assert	
  that	
  the	
  future	
  of	
  content	
  marketing	
  is	
  in	
  
visuals	
  like	
  videos,	
  photos	
  and	
  infographics.	
  Whatever	
  happens,	
  content	
  in	
  all	
  its	
  forms,	
  
will	
  continue	
  to	
  dominate	
  the	
  marketing	
  equation.	
  	
  
	
  
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Create and Convert Leads Through Content Marketing Strategies

  • 1. Creating and Converting Leads Through Content Marketing Creating and Converting Leads Through Content Marketing
  • 2. Content  marketing  is  the  darling  of  the  marketing  world  at  the  moment  because  it  has   such  power  when  it  comes  to  engaging  audiences  while  creating  and  converting  leads   that  bring  in  recurring  revenues.     Combined  with  an  overall  marketing  plan  that  includes  other  traditional  marketing   efforts,  content  marketing  has  proven  to  be  an  effective  tool.  Creating  and  converting   leads  through  content  marketing,  though,  involves  using  a  slightly  different  formula   than  companies  may  use  with  other  marketing  strategies.     The  Need  for  Information,  Not  Elaborate  Promotion       People  want  valuable  information.  Major  search  engines,  such  as  Google  and  Bing  give   high  ranks  to  web  pages  with  great  content.  Content  is  the  perfect  word-­‐of-­‐mouth   advertisement..  The  need  for  relevant  information  cuts  across  all  consumer   demographic  profiles  and  takes  into  account  the  changing  buying  behaviors  of   consumers.     Why  would  the  major  global  brands  such  as  Coca-­‐Cola  and  Procter  &  Gamble  ever   bother  to  use  content  to  further  promote  their  brands,  even  with  unlimited  advertising   resources  at  their  disposal?     Coca-­‐Cola’s  recently  launched  Content  2020  is  a  monumental  shift  in  advertising   approach  and  recognizes  that  consumers  trust  editorial  more  than  mass-­‐media   advertisement.  In  the  past,  a  company’s  marketing  goal  was  to  provide  information  that   the  company  thought  consumers  should  know.  As  it  rethinks  its  marketing  strategy,   Coke  is  leveraging  its  content  excellence  campaign  to  educate  and  entertain  consumers   to  the  point  of  making  them  feel  connected  to  the  brand  and  sharing  this  with  others.     Similarly,  Procter  &  Gamble’s  Man  of  the  House,  pitched  in  early  2011,  is  a  content   website  catering  to  a  new  audience:  “the  new  breed  of  man  who  participated  more   heavily  in  housework  and  child-­‐rearing  across  the  board,  often  while  his  wife  went  to   work,”  according  to  a  Forbes  magazine  analysis  of  the  campaign.  The  site  provides  tips   on  parenting,  cooking,  budgeting,  etc.  This  strategy  is  geared  toward  promoting  P&G’s   Head  and  Shoulders  shampoo  and  Gillette  razors.     An  established  specialty  coffee  roaster,  Ozone  Coffee  Roasters,  has  become  known  for   its  targeted  content  marketing.    Because  they  say  they  want  every  coffee  enthusiast  to   feel  special,  they  segment  customers  and  provide  specialized  content.     These  success  stories  prove  that  this  21st -­‐century  version  of  advertising  gives  great  focus   to  the  informational,  rather  than  the  promotional.  Considered  by  many  as  the  new   advertising,  content  marketing  has  gone  mainstream  as  marketers  veer  away  from  the   traditional  to  take  on  the  changing  realities  of  engaging  socially  empowered  and   networked  consumers.    
  • 3. Content  Marketing  Defined   Simply  put,  content  marketing  is  creating  and  distributing  uniquely  appropriate  web   content  for  the  purpose  of  marketing  a  product  or  service  or  promoting  a  brand.  Its  goal   is  to  attract  potential  customers,  build  meaningful  relationships,  create  leads  and   convert  those  leads  into  paying  customers.  It  typically  involves  writing  compelling  copy   or  creating  an  engaging  video  feed  in  relation  to  the  product,  service  or  brand  being   promoted.  It  comes  in  various  forms  to  include  the  following:   Articles       Whether  published  online  or  in  print,  it  is  designed  for  leisurely  reading  because  it  needs   in-­‐depth  analysis  for  better  understanding.  It  may  include  a  call  to  action  (CTA)  button   that  leads  to  a  link  to  a  landing  page  or  a  request  for  feedback  or  reaction  in  a  comment   section  provided  for  the  purpose.     Blogs     A  blog  post  is  a  short  piece  of  writing  delivered  in  a  conversational  style  for  the  purpose   of  informing,  updating,  entertaining,  or  sparking  interest  in  an  idea.  It  tackles  a  short   topic  meant  to  be  read  immediately.  It  is  more  succinct  than  an  article  in  that  the  main   idea  is  introduced  early  on  in  the  headline  and  the  first  paragraph.  Like  an  article,  it  may   include  a  CTA  or  request  some  form  of  reaction  from  the  reader.   White  Papers     A  white  paper  is  an  authoritative  guide  or  report  that  offers  readers  a  clearer   understanding  of  an  issue,  a  solution  to  a  problem  or  an  enlightened  decision  making   benchmark  relevant  to  a  product  or  service.  It  can  be  downloaded  free  of  charge  in   exchange  for  the  basic  contact  information  of  the  reader.  This  contact  information  can   then  become  the  start  of  a  new  lead  for  eventual  conversion.   Free  e-­‐books     An  e-­‐book  generally  longer  than  a  white  paper  and  can  be  accessed  through  a  free   download  that  requires  the  reader’s  basic  information.     Videos     Pure  text  can  only  convey  so  much.       Knowledge-­‐Base  Articles     A  knowledge  base  is  a  compilation  of  articles,  user  manuals,  frequently  asked  questions   on  certain  subjects,  white  papers  and  other  authoritative  written  work  that  use  a  
  • 4. problem-­‐solution  approach  about  a  specific  topic  of  interest.  Authored  by  experts  and   thought  leaders,  these  written  pieces  are  created  and  stored  in  a  database  where   people  in  an  organization  can  search,  utilize  or  share.  They  are  also  accessible  to   customers  who  can  get  quick  answers  without  using  the  services  of  a  customer-­‐service   representative.   Webinars     A  webinar  is  a  web  version  of  a  seminar  or  virtual  web  conferencing.  Using  video  and   often  accompanied  by  a  slide  presentation,  one  or  more  speakers  delve  into  a  specific   topic  in  real  time  and  allow  viewer  interaction  through  questions.  A  webinar  can  be  set   up  for  a  handful  of  participants  or  can  be  arranged  to  accommodate  thousands  of   attendees.     Other  types  of  content  that  help  drive  traffic  are  case  studies,  emails,  press  releases,  RSS   feed,  resource  libraries,  brochures,  manuals,  information  guides  and  reference  guides.   The  key  to  content  that  sells  and  builds  audiences  is  to  maintain  its  quality  and  quantity   as  well  as  consistency  of  publication.  No  single  marketer  has  the  monopoly  of  ideas  as   the  Internet  allows  for  unlimited  sharing.  However,  similar,  related  or  even  old  content   can  be  reorganized,  restructured,  repurposed,  rewritten  or  updated  to  create  an   entirely  new  content.     A  Holistic  Content  Marketing  Strategy   Creating  content  simply  because  it  is  the  trend  is  a  costly  mistake.  Before  embarking  on   a  content-­‐marketing  campaign,  determine  the  message  you  want  to  convey  to  your   target  audience.  Make  an  honest  assessment  of  the  knowledge  you  possess  to  bring   that  message  across,  maintaining  focus  on  your  core  business,  product  or  brand.  Any   blog  posts,  white  papers  or  video  presentations  should  gravitate  around  the  company   business,  avoiding  any  direct  selling  attempts  or  overt  sales  pitches.  Remember  that   content  creation  aims  to  build  image  and  establish  thought  leadership  so  that   prospective  customers  will  trust  you  enough  to  like  and  buy  your  brand.     Delivering  the  right  message  to  the  right  audience  is  key  to  achieving  a  strategic  content   marketing  drive.  It  is  far  more  productive  to  target  a  specific  audience  with  a  single  well-­‐ crafted  message  than  deploy  a  generic  message  across  the  board.  For  instance,  an  oral   surgeon  will  have  more  success  posting  a  blog  on  oral  surgery  than  on  general  dentistry.   Or  a  store  selling  running  shoes  could  turn  into  a  hub  for  fitness  tips  on  running.   Narrowing  your  audience  to  a  particular  group  that  has  a  genuine  need  for  your   expertise  is  a  more  effective  strategy.     Creating  any  content  and  publishing  it  is  not  enough  to  ensure  an  effective  content   marketing  strategy.  Quality,  quantity  and  consistency  are  critical  components  for  that   strategy  to  succeed.  Mediocre  articles  and  videos  can  be  damaging  to  a  brand  because  
  • 5. they  show  a  lack  of  professionalism.  If  you  lack  the  time  or  skills  in-­‐house,  enlist  the   services  of  a  talented  copywriter  who  can  create  compelling  content.     Content  Deployment   Content  is  mere  content  if  it  does  not  reach  its  intended  audience.  With  hyper-­‐ connectivity  happening  on  the  Internet,  the  best  place  to  deploy  content  is  online.  A   good  start  is  your  own  company  website  with  a  few  article  and  video  postings  while   building  a  steady  stream.  Guest  blogging  on  other  reputable  websites  is  another  option   that  can  trigger  traffic  and  generate  leads.     Submitting  quality  content  to  article  directories  is  also  a  great  way  to  be  found.  With  the   proper  SEO  techniques,  link  building  is  enhanced  and  traffic  volume  for  your  website  is   increased.  This,  in  turn,  translates  to  more  leads  and  sales  conversions.     Social  media  is  a  leading  contender  for  attracting  consumer  attention.  It  is  a  popular   content  sharing  site  because  of  the  massive  number  of  social  media  users.  As  contrasted   to  traditional  media  addressing  millions  of  untargeted  people,  personal  interaction  and   specificity  are  staples  at  social  media  networks,  making  it  easier  for  targeting  to  happen.   Measuring  the  effectiveness  of  messaging  at  social  media  can  be  achieved  almost   instantaneously,  allowing  content  marketers  to  immediately  follow  through  and  nurture   sales  leads  for  eventual  conversion.     Although  they  are  themselves  types  of  content,  press  releases,  newsletters,  editorial   calendars,  white  papers,  webinars  and  e-­‐mail  marketing  have  interlocking  functions   serving  as  distribution  channels  of  content.  For  example,  an  editorial  calendar  may   deploy  the  holding  of  a  future  webinar,  conference  or  job  fair.  Developing  and   publishing  write-­‐ups  that  are  complementary  to  these  events  a  few  months  before  they   actually  happen  are  strategic  ways  of  increasing  traffic  and  generating  sales  leads  that   can  become  potential  conversions.     How  Compelling  Content  Benefits  Businesses     More  than  producing  links,  a  powerful  content  marketing  strategy  builds  long-­‐term   relationships  with  valued  customers  and  advocates.  These  influential  few  are  sure  to  be   walking  advertisers  for  your  brand  as  they  bring  in  more  links,  exposure,  sales  leads  and   conversions.  Keep  in  mind  the  following  benefits  to  craft  the  perfect  content-­‐marketing   strategy:     Compelling  content  establishes  trust.      
  • 6. When  prospective  customers  experience  a  continuous  supply  of  valuable  content,  they   will  keep  coming  back  for  more.  They  will  tend  to  look  at  the  content  provider  as  a   thought  leader  whom  they  trust  to  be  able  to  answer  future  questions,  not  just   someone  selling  something  to  them.  As  a  result  of  this  trust,  they  not  only  convert,  but   also  become  repeat  customers.     Great  content  enhances  web  presence.       In  the  digital  world,  SEO  is  a  way  of  life.  An  optimized  web  page  with  an  optimized   content  generates  high  traffic  volumes,  is  a  good  candidate  for  high  page  ranking  and  is   likely  to  be  more  easily  found  by  searchers.  Although  in  the  process  of  transforming  to  a   new  paradigm  to  meet  the  evolving  requirements  of  major  search  engine  algorithms,   SEO  is  still  the  great  determinant  of  the  search  engine  results  page  (SERP)  ranking  of   websites  and  web  pages.  A  higher  ranking  means  more  traffic  and  more  traffic  means   more  sales  leads  and  more  conversions.       Good  content  helps  boost  company  and  employee  morale.       Good  content  is  good  news  for  the  company  and  a  morale  booster  for  employees.  What   does  this  have  to  do  with  sales  leads  and  conversion?  Satisfied  employees  are  better   able  to  deliver  excellent  customer  service,  a  big  factor  that  helps  turn  leads  into   conversions.     Engaging  content  initiates  immediate  conversion  opportunities.       While  delivering  a  positive  write-­‐up  of  your  brand,  content  creation  can  increase  lead   flow  and  sales  conversions.  With  every  piece  of  content,  always  make  it  a  point  to   present  an  opportunity  for  prospects  to  connect  with  your  brand  by  requiring  them  to   sign  up  when  subscribing  to  RSS  feed,  white  paper  or  other  downloadable  materials.   You  may  also  include  a  call  to  action  (CTA)  at  the  end  of  a  blog,  video  or  infographics.     Content  sharing  encourages  the  socialization  of  big  audiences.       A  fast  and  easy  way  of  connecting  and  converting  leads  is  through  social  media,  because   of  its  personalized  and  segmented  format.  While  sharing  content  to  a  wide  network,   socially  savvy  content  marketers  are  allowed  some  flexibility  to  modify,  filter  and   customize  content  to  meet  the  requirements  of  smaller  segments  and  communities  who   may  not  have  been  at  first  thought  to  be  part  of  the  targeted  audience.  Repeated   sharing  helps  solidify  credibility  and  increase  potential  business  value.  Remember  to  use   the  appropriate  social  buttons,  create  enticing  titles  and  include  attention-­‐grabbing   graphics.    
  • 7.     The  Future  of  Content  Marketing   The  last  two  years  saw  a  dramatic  surge  in  the  popularity  of  content  marketing.  Many   content  advocates  paint  a  bright  future  for  content  marketing  for  both  the  B2B  and  B2C   sectors,  as  it  emerges  as  an  integral  component  of  the  overall  marketing  strategies  of   businesses,  big  or  small.  A  recent  infographic  from  Pardot  that  analyzes  the  metrics  of   content  marketing  says  that  an  incredible  90  percent  of  in-­‐house  marketers  surveyed   believe  that  content  will  become  even  more  important.  Ironically,  62  percent  claim  that   they  have  no  content  marketing  strategy  in  place.     Another  study  conducted  by  the  Content  Marketing  Institute  (CMI)  and  MarketingProfs   echoes  the  pervasiveness  and  growing  importance  of  content  marketing  in  the   marketing  mix,  with  social  media  being  a  popular  channel.  As  marketers  intensify  their   efforts  and  solidify  their  positions,  they  face  the  new  challenge  of  requesting  more   marketing  dollars,  staff  and  support  tools  from  their  CFOs.     There  is  indeed  an  overwhelming  clamor  for  the  use  of  content  marketing.  However,   since  it  is  a  baby  among  a  long  list  of  marketing  tools  already  in  place,  growing  pains  will   come  along  the  way  as  processes,  techniques  and  applicable  preferences  will  need  to  be   tried,  tested  and  perfected.  Others  assert  that  the  future  of  content  marketing  is  in   visuals  like  videos,  photos  and  infographics.  Whatever  happens,  content  in  all  its  forms,   will  continue  to  dominate  the  marketing  equation.       WAS THIS HELPFUL? SHARE OR CONNECT WITH US ONLINE! http://digitalsherpa.com/blog http://facebook.com/digitalsherpas http://twitter.com/digitalsherpas http://linkedin.com/company/digital-sherpa http://youtube.com/digitalsherpas